Let's jump into it. [[HIGHLIGHT]]The place was quiet and calm.[[ENDHIGHLIGHT]] I went during 5-7pm. The food was good, on chicken scale, it was 7/10. The purpose of this visit was to get the Luffy Bento box. I had to order on the kiosk because the workers were cracking, pushing out orders like an Amazon delivery line! Putting orders in and out. The gay guy in the desk was doing his thing. I always appreciate an lgbtq+ associate serving! The combo was not worth the visit , it would have been better to get the simple meal. However , to find the One Piece, pit stops are necessary. Enjoy the simple review. Next spot coming soon! No dry biscuits for me! read more

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I placed a mobile order at 9:54 PM and arrived at the drive thru about five minutes later. Instead of my food being ready or at least close to ready, the employee told me to come back in 10 minutes, which already felt like a waste of time. It was clear they don't prioritize orders placed through the app at all. When I finally received my bag, it was sealed shut, so I didn't open it until I was already on my way home. That's when I realized my order was completely wrong. She gave me two mashed potato sides, didn't include the two desserts I paid for, and there were no utensils or napkins. I had to drive all the way back, get in line again, and didn't actually get my food until 10:24 PM. When I asked about the missing items, she told me they didn't have them. So why not say that the first time instead of giving me the wrong items and sending me off? Honestly, this was the worst experience I've had here. Poor communication, wrong order, missing items, and zero care for mobile orders. Completely unacceptable. read more

I decided to walk-in instead of drive thru wow! How have times change I guess customers service has really lost. [[HIGHLIGHT]]I got a feel like it was a soup kitchen then a fast food restaurant but I guess it's like they say we come for the food comfort.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I fully understand now why the table & chairs and floors look like a homeless encampment.[[ENDHIGHLIGHT]] I am sure not all the staff has a bad attitude but if management is lacking the ability to had good PR then staff will pick up there skills. I will not return to this location and surly will advise others to do so. read more

Popeyes Louisiana Kitchen - Popeyes Louisiana Kitchen - Fast Food Near Me - Bell, California

This is not the Popeyes for you if you're not a Spanish speaker. I didn't want to use the kiosk because I don't like putting my card in that system I'd rather order at the counter she told me I couldn't even though there were two card readers. I tried to explain this to her but she just walked away read more

Bad customer service Asked for an update on my order took way too long for two items Employee gave me a mean look Offered others sauces and to me nothing If you have time to wait come here if not I suggest going somewhere else read more

No issues with employee service, did a pickup order, two of the orders (one spicy chicken sandwich and a 5 piece tender combo) The chicken sandwich had some parts that looked raw. And the 5 piece chicken tenders was pretty pink, i barely ate it I ate like 2/5. Yeah, kinda unfortunate. read more

Upset because I went again through drive thru now you guys have an auto machine as a customer service and I asked for a sweet heat and I guess your machine did not communicate good enough with the employees and they did not give me sweet sauce. I had to pay for the sauce. Disappointed at this point I'm done coming to this Popeyes read more

Popeyes Louisiana Kitchen - Charge for for sauce - Fast Food Near Me - Bell, California

I came to this location and had problems either the AI cashier. Mireya fixed my order.. thanks to her she fixed it all. Great actitud five stars for her read more

I hope Corp or someone can actually take this horrible customer service seriously. I walk in and order my food and as customers came in an elder couple came in and ask to order and the Manager says no you have to order in the Kiosk . I felt horrible they had no English understanding. I offer to help them the manager said I can help them with a horrible attitude making eyes to me I said In my mind what a horrible person is she . This can be our Grandparent's they were scared and not wanting help from them . They said can you help us better after a girl came in to help . When I received my food the manager did it the food was so messy I ask for light mayo and they put so much it was dripping . It feels so sad to make someone feel bad specially our older community. I don't know how can they work on a place that you have to serve with customer service.I understand we're all humans and not all Days are great and sunny but just a reminder don't take attitude or bad behavior to work .I wish there a no star and I really hope they make a Difference in the place . read more

I'm writing this review because Monica the manager helped me to figure out how their reward program works. I've been using this app now for three years and the points would always be withdrawn but it would never reduce the price on the receipt. I had to finally show the manager what my total was before and what it was after I scanned. She actually called someone and they did figure it out. Supposedly, you have to order the rewards meal separately from the rest of your order and you have to tell the cashier when you place your order that it's a reward meal. Just careful to the team that they're working hard and getting things done. read more

Big shout out to Mia !!!! She makes sure that we get our order right customer service on point. [[HIGHLIGHT]]I love coming to this spot only because all the customer service is nice and clean.[[ENDHIGHLIGHT]] I don't know why all of our reviews really appreciate Mia for everything. Thank you. read more

Cashier was rude she didn't wanna take our orders. Telling every one to order it on our own on the screen and it was malfunctioning causing half of the customers to walk out not professional read more

We ordered our food at 10:35 and tell me why we get there and she told us to cancel our order because they have nothing to make. That's weird. How are you gonna close at 11 and not have food at 10:48??? That doesn't make sense. We are trying to cancel the order on the app and we pretty much lost our money cause it's not letting us cancel it. read more

I took my mom to popeyes in Bell ca. there were 4 familes & myself trying to figure out the self order machine. We asked for help & 3 times were yelled at "I'm busy can't help you", really rude, we all left read more

Terrible customer service,they always give the wrong orders if take out.They refused to let me pay an 83 dollar order with a 100 dollar bill because they said did not want to risk the bill being fake and did not even check the bill.TERRIBLE.....TERRIBLE CUSTOMER SERVICE.. read more

Wow! Should have read the reviews before coming here ! Girl at drive thru so rude. Tried to rush my order without listening, I'm the one placing the order so you listen. Next, I get to window, she charges me, thennnn says I was just told it will be an 8-10mins wait for the sandwich . Like wow that's you mad girl cuz I didn't let u rush me with MY order? You should consider a different job because this isn't it. read more

First of all, all the bad reviews here are true. I came here today to eat because my son wanted Popeyes chicken. It was about 6:30pm and there was no customers inside and the girl at the register looked a bit annoyed and took my order and didn't even ask if for here or to go? She just assumed and she put it to go. I've been here a few times since they opened and honestly every time if it's not one thing is another. It's frustrating. But anyways, my son's chicken looked uncooked. I bought 2 combos (2 pieces each). I felt it was a waste of money and my son didn't eat his chicken. I had to give him some of my chicken which was cooked better than his. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Bell, California

I would give this place zero stars. Been waiting to get my food in the drive through for 5 minutes

Last time I went I was waiting for my food and it took about 40-50 minutes and while I was waiting there I saw a rat run to the back.

The food was fine, but if I'm a paying customer and if you ask for something the employees there's shouldn't roll their eyes for a SIMPLE REQUEST...I don't even want to be a Karen but I can't believe the wanna be food corporations still hire employees who don't even care to give the minimal customer service. ..... this employee I couldn't get her name but it's a young girl I was so annoyed I forgot to get her name..but a manager needs to check her. I needed the code to use the restroom and the code is long so I wouldn't remember what it is so I asked her if she can just open it for me and she ROLLED HER EYES something that took 5 seconds...I confronted her about it and she gave the worst apology. You know who you are!!!! read more

Omg this location is the worse last time I placed an order on line from here the cashier was so rude and disrespectful when I told her she gave me the wrong order today I order again and I specified on my online order that I wanted extra mayo light pickles and I got extra pickles and no mayo which part this people don't get I understand employees are not happy working here by the way they treat us (customer ) some one needs to do something or the owner is the same way no one's care read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Bell, California

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Shout out to Mia she made sure my order came out quickly and fresh and has amazing customer service. [[HIGHLIGHT]]Place is always clean since open and I enjoy the atmosphere[[ENDHIGHLIGHT]] read more

This food was alright and all but there was one problem the service. They were pretty rude but not rude at the same time. The food was really overpriced tho. The one thing that did not sit right with me was I saw a rat run the to back read more

Friendly service, fantastic fresh fried chicken. I only come for mashed potatoes but the food here is among the better Popeyes.

I got the 3 piece chicken with mash potatoes. Mind you I'm tired from work picked this up and one's I got home come to find out I'm missing the mash potatoes so annoying !!! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Bell, California

The service was really bad. I ordered from the app to pick up my food at 11:30. I walked in and the cashier told me she just put the order in and how confusing is that. What's the point of putting a time for pick up if they're just going to make me wait an additional 15 minutes? Because of it I'm going to be late for my job. if they were just on time with my order, then I would have no complaints, but however, this is not the case, and it leaves me writing this review. read more

really bad customer service my mom was having trouble ordering thru the kiosk workers did not want to help her out to show her how to order i called the store to ask to speak to a manager the person who called me told me she was the manager and that she couldnt help her because she had orders to make so my mom went thru the drive thru ask to speak to a team member and it was the same issue nobody answer her so she had to leave and went to buy my kids food somewere else next time workers should help customer order thru kiosk theres also elderly people that dont know how to use that machine read more

Giving one star because I have to add one but it's a zero for me. The first month they opened, service and food were great. Few months in and their service is horrible. Employees need to be trained because they cannot differentiate between a thigh & a breast . We have to check our order at the window and it's ALWAYS wrong. PLEASE TRAIN YOUR EMPLOYEES ON CUSTOMER SERVICE AND ON HOW TO PREPARE AN ORDER CORRECTLY. read more

I eat at this location at least once a month.. I placed my order thru drive thru on Friday and I was attending by a very nice lady .. I think her name was Mia . she was very nice and friendly greeting me with a smile . Some employees there should take some notes from her. Customer service is everything. read more

Worse customer service at this location. I wanted to place an order at the counter at 6:10 since I was paying cash. The cashier refused to take the order and told me I had to order at the kiosk. I asked for assistance since I had a QR code for a deal thru the app the refused to even help with that. I then tried paying with cash and I was told I had to pay at the counter. Makes no since what the cashier couldn't have just taken my order in the first place. I then tried to cancel the order and order at the counter and she refused again. I will never be returning to this location. No one wearing name tags and it seems like the managers careless about how there cashiers are treating customers. Cashier just did not want to do her job and assistant customers read more

First and last time trying Popeyes. The worker was nice but the food was horrible. The food was re-heated and not fresh and my chicken sandwich, biscuit, fries, chicken white meat was horrible. I was in the toilet 2 hours later with the worst pain in my life. read more

The service is SO bad here. I came here once when they first opened I believe sometime 2022.. the staff forgot 2 things on my order and were soooo annoyed when I was up front trying to get my order right.. I came here yesterday with the thought of what happened the last time. This time they made me wait 40mins for 2 8piece nuggets combo. On top of that. Staff stays having an attitude, they talk to you so annoyed and ignore you for most of the time. I had to wait another 10 minutes after I got my order to ask for some sauces because the staff was pretending to not see or hear me. Mind you, this place has a customer every 20 mins or so. I don't know what the wait each time is. They also had another lady wait literally an hour for a order she made to pick up. read more

FRANCHISE OWNER ¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ PLEASE READ !!!!!!!!!!!!!!!!!!! All the negative reviews are absolutely right to the tee. It's extremely frustrating dealing with the very poor customer service that we have experienced time after time since the 1st week this establishment opened until now. The majority of employees are constantly socializing so much that they lose track of what they're doing. I've seen that quite often on different dine in experiences. Poor communication skills and extremely unprofessional. ALWAYS MISSING PART OF THE ORDER. It's infuriating when you get home after picking up food through this drive-thru (that for some reason it's conveniently closed many times) just to find out part of the order is missing. That happened a few times, and when I started checking my bag, I always had something missing like a 6pc. wings, a side or biscuits. On one occasion, when I made them aware of my missing items, they packaged them for the incorrect customer. I understand that mistakes can occur, but this is obviously a consistent pattern of bad employees and bad leadership. Also noticed some employees are HIGH on a substance which makes them noticeably impaired. Please keep in mind that my family and I like popeyes chicken, and I believe some of the other customers with bad reviews also do. Please, please address this terrible situation that is giving this establishment a bad business reputation. As part of this community, it's sad and frustrating to receive this ridiculous service due to a lack of company standards and leadership. I truly hope this gets addressed sooner rather than later. read more

Food is great, cooks do their best. But the service here. My god it's so bad! Clearly the manager does not care since this place has so many reviews addressing their service and clearly they have done nothing about it. You have to ask for pretty much everything from napkins to straw. [[HIGHLIGHT]]Very uncomfortable atmosphere since I was the only one to greet and ask for anything at all.[[ENDHIGHLIGHT]] You might as well hirea robot. And don't bother asking for the eight digit bathroom code. You might get your eyes rolled all like my girlfriend just got. [[HIGHLIGHT]]My tray was still wet from the cleaning rag too![[ENDHIGHLIGHT]] read more

Lobby closes at 10pm! Made a mobile order to pick up hoping to avoid the drive-thru lines & to my surprise it's closed/locked because they're already cleaning/closing! Aren't the doors to the establishment suppose to stay open until the actual closing time?!! Now I have to wait on the looooong drive-thru line. Not only that! When I got to the window the lady had an attitude!! Ohhhh.. and they sent all of us that were in the drive thru to park and wait for our orders and they don't even know what belongs to who! A worker came outside to bring my order and it wasn't even mine! She walked around the whole parking lot looking for the person. Horrible horrible horrible! Now waiting who knows how long for my food. read more

this place absolutely the worst. They will not help you a the front. You cannot talk to a live staff member. they want you to use kiosk and if you have any problems with it you're on your own. Even with me asking for help to one of the girls that works there. she straight out told me she could not help. omg! outrageloud to say the least. so I decided to order thru drive thru. But guess what, this also an automated system. absolutely ridiculous. At this place you CANNOT speak to or get any help whatsoever from one of their staff members. My first and last time ever going there. I will take my business to someone who cares about it. I would have given them 0 stars if I could. read more

I placed an order on Postmates for pick up and when I got to the window the cashier told me to park and wait, it's been 15 minutes waiting for my food it's literally 10:50 am I know it's not busy.I had to go back to the window for my order smh the worst service read more

It's hard to find good customer service now a days but Mia went above and beyond with her amazing customer service. We will most definitely be returning here. Thank you Mia for making us laugh you're amazing read more

Very dirty store, always trash spills, puke. Manager just walks by it everyday. No one cares at this location. read more

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The food was frozen !!!! I got two chicken sandwiches when we got home and we try eating them they were frozen from the inside and we try to warm it up and it came out like plastic service was good I want a refund !! read more