I just stopped here to pick up an order for my nephew and Johnny absolutely made my whole day with his truly kind, patient, caring customer service. It's rare to experience this level of amazing customer service that leaves you feeling so positive and full of gratitude, and I truly appreciate it. Thank you, Johnny! read more

Popeyes Louisiana Kitchen - Johnny - Fast Food Near Me - Chico, California

I ordered my food on the app and got a flat tire. I called the place to let them know I couldn't make it. I tried to cancel on the app but the ai robot didn't do anything. I went anyways cuz I paid. They remade it for us Very graciously. Great customer service. -Loyal Customer 4ever read more

I went through the drive through and had to repeat my order 4 times before they realized that's what I wanted. Then tried using a coupon for a combo meal, but when I paid the coupon wasn't used and I didn't even get my drink from the combo, and they didn't ask if I wanted any sauces. Ended up paying $13 for 2 small chicken legs, a biscuit and little mash potatoes read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Chico, California

Amazing chicken! Basically the only restaurant with my favorite soda in chico which is cream soda. Customer service is usually nice.

Shawna the GM when above and beyond with my service, took the time to listen to me, and most importantly made sure my order was right. 10/10 would recommend read more

Ordered through DoorDash and 20 minutes later my order is canceled because "my order couldn't be completed" I called to ask if they were just out of what I ordered and the guy answering the phone says they closed early. Online says there open til 12 so idk why they would close 2 hours early at 10 and I work in the food industry and I know u can just turn off door dash orders so they can't go through so I'm confused why you would close 2 hours early on a random night and leave the door dash orders turned on just super inconvenient and annoying. I now have to wait 3-5 business days for me to get the money I spent on it added back into my account. read more

First, this complaint isn't about the chicken - it's always good ... it's about the service, but not about the employees, but the manager ... I had to wait fifteen minutes - it's 6:30pm, about the time many have dinner - because the manager told the cook not to cook so much because corporate didn't like waste ... and I ordered my usual red beans and rice as an extra side (yes, they're disproportionately expensive) - and got a half-full serving, again because the server said the manager said so because it looked better to corporate on the profits side - not like the Vallejo store where the rice would stick to the lid ... AND, I would usually order a large side, but the "large" size has gone the way of the dodo and is half of what is used to be - and $8 at that ... and the chicken box seemed about half the size it has been ... I've been going to Popeye's for over forty years - I'm originally from Louisiana - but this Popeye's has "gone downhill" in my opinion ... I won't stop going there but I would expect better treatment for customers than this manager has ... AND - keep a good eye out for it - the sign has not been lit for years ... maybe "corporate" doesn't believe in paying to keep the lights on ... read more

Popeyes Louisiana Kitchen - Half serving of red beans and rice ... - Fast Food Near Me - Chico, California

This is the first bad review that i ever wrote and it had to be bad for me to come on here. When I was growing up I always loved Popeyes but ever since moving to chico I've had multiple bad experiences at this location. And it's always the same thing Mac and cheese being burnt so i haven't had for a while but tonight i decided lets get some. But had the same issue as previously but not only that they forgot my girlfriend's fries and her shrimp was so bad just the smell alone made us gagged. The smell of the shrimp was so bad that it made my house smell. Yes I get it it's fast food shrimp but you can kill people by serving bad seafood. Hopefully someone there can take this seriously and make some changes before gets really sick read more

Popeyes Louisiana Kitchen - Burnt Mac and cheese - Fast Food Near Me - Chico, California

Ordered online app said my order was received and my card was charged went to the drive through and they said they couldn't give me my food cause I ordered from a third party app. I ordered off of Popeyes. The staff was rude and unhelpful and the GM wouldn't even speak to me. Avoid at all costs. read more

I am very disappointed in the service I have received tonight. I just wanted to get me and my friend some food when I paid and went to the restaurant they said they couldn't find my order. they weren't trying to help solve the problem they were just acting like they didn't want to be there. I understand it's late and everyone just wants to go home but it's like still you applied and were told what you would've had to do and you understood that you still should have your customer service skills I felt very disrespected I really hope if there is a next time the service will be better. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Chico, California

My favorite chicken place They always get the order right and it's fresh If you're in Chico definitely go check it out. read more

The chicken dinner was fine but I thought it was a little too salty. Its what I expected. I like better than KFC.

I wanted to try the Blackened Chicken wrap. They had no lettuce and I was ok with that. The flavor ok. But I absolutely wouldn't call it a wrap. More like tiny chicken breast burrito my 10 y.o. nephew could microwave. Plus its drenched in sauce. Overall horrible experience read more

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time : 730 December 24 2024 to be fair, they were closing at 8 o'clock, which means I still had 30 minutes before closing. The girl in the microphone discourage me from placing an order. she said it was a 15 minute wait and they were closing in 20 minutes. ordering food. under those conditions. Made me uncomfortable. So I left . They need to replace the Management. any manager or shift lead allowing that conversation and losing business is not very good for shareholders because now they lost a customer forever. I normally a KFC guy but lately it was more convenient for Popeyes. NOT ANYMORE!!!! read more

Me and my friend placed an online order, when we pulled up to the drive thru they said they didn't have our order we even showed it to them and they still said they couldn't do anything about it.It really seemed like they didn't really care if we got our food or not and i understand it's late and everyone wants to go home but still you don't have to take it out on others when you applied to the job and knew what you were signing up for. We paid $20 and they couldn't even offer us anything at all not even trying to give a damn. I hope you guys can get better service and actually try to help your customers instead of just saying you can't do anything about it because that was very rude. Also the app wouldn't let us get a refund or anything i hope next time this doesn't happen and the customer service is better. read more

I just placed a door dash order from the Popeyes in Chico CA. I told the door dasher to make sure the sauces are in there because the last 5 times the sauces were left out of my order even though we paid for them. An employee left a note on my order saying that sometimes sauces get left out because they are out of them and told me I should consider that.... I know this isn't the case because the last two times they left the sauce out, I drove the 15 mins to the location and asked for the sauces and they gave it to me. I did not like how the employee left a snarky remark on my food. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Chico, California

The dining area was half closed down when we went inside. So we ordered and went to sit at a table in the open section. Only to be told they were shutting down all of the seating. Then, we go to eat in our car, (in 100 degrees) and realize the side orders were the wrong thing. Just average fast food. Not a good experience. The other thing that bothers me is that I hear the homeless at the park talking about how Popeyes gives them food. I've overheard this on more than one occasion. Just make me wonder how they stay in business. read more

Justin always make sure his customers are happy I was Extremely impressed with the complimentary lemonade he added to my order thank you ! read more

Popeyes Louisiana Kitchen - Strawberry lemonade - Fast Food Near Me - Chico, California

Come on guys, you've gotta do better. I mean seriously? How negligent and honestly disgusting because who knows what's touched that plastic or shoot this chicken sandwich now that I'm really thinking about it. We try to be loyal and give you chance after chance but this. Sad day. Improve. You guys could be a wonderful chain! read more

Popeyes Louisiana Kitchen - Chicken sandwich with plastic - Fast Food Near Me - Chico, California

We went here Saturday evening only 20 minutes until closing time & the young man on drive-thru was just awesome. Unfortunately I forgot his name bc I really would love for him to get kudos for his excellent service. Im a dark meat girl & that close to closing they had none, but he totally offered to make me a dark meat meal fresh. That in itself, I thought was really nice of him but then when I told him I'd never had Popeyes before, he said, "really? You've never eaten here?" I told him no, we were going to kfc but they were closed. He smiled & said not only were they better than KFC, but he was going to throw in a Strawberry biscuit for me to try. Omgosh! It was soooo good! Thank you, we will be back for more chicken AND more Strawberry biscuits!!! read more

Was REALLY awful! One tablespoon of gravy on the potatoes, dry biscuits, the breading on the chicken had no flavor and was very greasy! What a waste of money, I'll never go there again! read more

They are rude and they put so much mayonnaise on my sandwich that I couldn't eat it I don't understand why they usually don't mess up read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Chico, California

The last time I ordered two combos meals the Biscuit was missing. And, I spent good money. I have my receipt that shows it ordered. I always have to ASK! about my order before driving away. read more

I wish I could leave a negative star review because after this experience this place owes me stars... placed an order online at 8:45 pm showed up about 5 minutes later and was told they had everything ready but the chicken and it would be 5-6 minutes. Over 20 minutes later they finally got the chicken done only to discover it'd be another 5-6 minutes on Mac and cheese. All said and done 30 min to get my food, left the parking lot at 9:20 pm . And now the foods not even hot. The manager walked by me several times and didn't even acknowledge my existence.. I guess I'll never learn with this place. It's a nope for me like ever again, not even in another 4 years. read more

Extremely hostile to customers I tried to order something that was apparently a deal on the phone app while I was in the drive-through so I pulled out of the drive-thru and ordered on my phone like they asked me and went back in the drive-thru and I asked if my order was approved and I assume the manager got onto the intercom and started accusing me of being rude and told me that they weren't going to serve me after they asked me to order on the phone I spent like $30 and they said it's going to get refunded but I still haven't been refunded read more

Even as an infrequent customer, every order has had problems. The food is fine, but 100% of the time there's some sort of delay whether I order in the drive through or ahead of time. Today, it's 20 mins because the frier wasn't turned on or functioning correctly. I get that there are occasional problems and delays, but it's been way too frequent here. I need somewhere new for Fried Chicken. read more

Friendly staff. The fries were fresh and crisp. The blackened chicken sandwich was cooked perfectly, and so was the fried chicken sandwich. But $18 for a blackened chicken sandwich combo meal and a fried chicken sandwich a la carte is too expensive. Quality costs money, but the CEOs and top-earners raising their own wages are why costs keep going up. read more

If you want to eat good chicken and you don't mind waiting or dealing with the kindest order taker then make your way down to Popeyes on mangrove in Chico! Thank you! Daniel and the lady who said she was new and turned our order over to someone with more experience. You both embody everything that it means to serve your community with good ol' Louisiana chicken read more

Popeyes Louisiana Kitchen - Hot and fresh straight from Daniel himself!! - Fast Food Near Me - Chico, California

Usually when we come here we are told to pull forward in order to wait for our food, which I am okay with since it is fresh. But last night I went to Popeyes at around 8:10 and ordered a side of Mac. The response was, " we are out of Mac for the night unless you want to wait 30 minutes for it to thaw and then add on the cook time" I am not going to wait that long for some Mac and cheese so I said I would take the fries. This is ridiculous considering they close at 10:30 and they are out of mac 2 hours before closing? Just seems like they couldn't be bothered to make it anymore for that night. The food was cold and old. Disappointing. read more

This an email that I sent to customer service, I am posting it for for more transparency on the issue at this location.. did not get my food. Coupon did not apply free sandwich when bill was over after tax 10$. We spoke to the manager Shawna and we figured it was because the sub total was below 10$. She said that I need to re order it through the app and apply coupon. I said well the coupon is no longer availble and could she add on a sauce to make the sub total over 10$. She said no, the app is a third party and that Popeyes has is associated with it. This is when I asked if shd is the manager and she stated she is. I stated that I was very upset and asked if she could just add the sauce on a comp it. She said she can't do that and that I had to do it through the app. I again stated that the coupon was no longer available and she said there was nothing she could do. She also stated that corporate doesn't listen to us. I said I am so sorry to hear that and stated that I will need to cancel my order and unfortunately will lose my business today. I stated it is a shame that you aren't empowered to satisfy your customers. For some reason, the Manager feels/thinks she isn't empowered to gurantee 100% customer satisfaction. This should be explored further incase upper management is making her feel/think this way. My situation: My wife made breakfast for our family this morning and didn't eat herself. She is pregnant and was looking forward to this meal. We wasted a lot of time now with kids taking a nap in the car. I work 9 hours a day and this time frame is essentially her break while the kids usually nap at home before I go to work. Now the kids have a parital nap in the car and her day is goimg to be quite difficult. I have been a manager for over 4 years and customer service for over 12 years in various locations from retail, to food to entertainment. I have NEVER worked in a corporate environement that didn't both empower their employees and management to gurantee satisfaction with their customers. I don't think this is the case with Popeye's either and found this alarming. There needs to be an investigation into this matter and culutre. My wife and I are very unhappy with the overall experince. Shawna was polite but seemed frustrated at the fact that she feels/thinks she in not empowered to satisfy customers. Normally, I find it unprofessional for managers to express these issues to customers BUT in this case I am glad she aired it to me. She obviosuly feels uncomfortable addressing this issue with upper management for some reason and most likely feels helpless. Help your manager and her team and give them the tools, resources and power she need to make ALL their customes happy and satisifed within the scope of reason. I look forward to a response from your team, I have taken much time and thought out of my day to address this issue. God bless you and have a great day! :) Ps: I would like to have a copy of the full transcript upon the close of this ticket. read more

Manager was watching the cashier over her shoulder as she worked. Cashier asked me for my name, so I said "Oliver". Cashier types for a second. Manager lightly slaps her shoulder and said "with a V, idiot" then looks at me and says "nice name, Olider". Funniest shit ever. They've only ever fucked up my chicken sandwich once. Keep everything a la carte and it won't chew a hole through your wallet. It's a Popeyes! read more

Tenders were delicious. I go here pretty often and the quality is always good. Biscuit is overcooked every once in a while, that's about all i have to say read more

Recently this place in the Night Shift when you go, there is going down the hill people arguing people loud messed up management. The manager just talking to me with the full month. She don't know what she's talking about. I was very frustrated, waited for chicken tender for 25 minutes altogether And the manager she's coming to me with an attitude asking to go get my receipt. I'm at the drive-through. I did not have it yet and I told her to go check the computer I ordered five piece I get three pieces small pieces with a little biscuit when Sean is not in the house That plays down the hill recently is going down the hill I've been there customer for 10 years just they need to get my message specially with the group who is working at night is not organised at all. I was in the parking lot waiting in the front of the drive-through windowswas super dark parking lot, nobody could see me and Saffe didn't even know what's going on read more

Popeyes Louisiana Kitchen - The worst chicken tenders I ever had 14.21$ for orders, not full, takes half an hour to cook - Fast Food Near Me - Chico, California

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WORST chicken ever. I bought an 11 piece mixed as a carry out order. Imagine my surprise, when I served it for dinner, I found that the box contained 9 regular pieces and 1 nicely breaded, deep fried spine/back bone off of a piece of chicken. Yes, no meat, just bone. Apparently the employees cannot do simple math and can't tell the difference between chicken with meat and chicken bone without meat. One of the wings was so grotesquely hard that it was impossible to eat it. I couldn't even get a really hungry feral cat to eat that wing. Darn, I have pictures of the wing to post and can't figure out how to add them. read more

Popeyes Louisiana Kitchen - YUCK..... - Fast Food Near Me - Chico, California

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Even if the food was good the terrible customer service wouldn't make it worth it. The two blonde women working in there were rude and acted as if everyone was an inconvenience for them and the one taking orders was telling everyone before the customer even said a word it was gonna be a 30-35 minute wait if they still wanted to order or not. She also was rude to the people there for online orders saying her manager told them they weren't priority. Don't waste your time there the food isn't even worth it. It's always disgustingly filthy in there. I set my hand down on the counter and it was stuck in stickiness. They really need to hire new staff. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Chico, California

This place has really turned around . Me and the hubby went here for lunch and they did NOT disappoint. Everything was fresh they were super nice and they told me if i follow them on instagram they could get me coupons so i call thag one a winner winner chicken dinner! Pun totally intended !! For the Extreme couponers : @popeyeschico Is there instagram name and i already got a message for 3 free things for following them !! I think this is our newest go to spot now! read more

Popeyes Louisiana Kitchen - My lunch and its literally the definition of glorious. Im so hungry i can not WAIT to dig in!!! - Fast Food Near Me - Chico, California

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Amy promptly answered my phone call to the store as I had to call for the sauces to be added to my DoorDash order. She was very sweet and eager to help me. I've worked in the fast food industry and know this is not always (rarely) the case. Thank you Amy! Girl needs a promotion or employee of the month. read more

They refused to take my order because they had "too many orders." However, they had 6 orders on the board, which were from the 5 people in front and the one car in the drive-through. They couldn't even give me an estimated time when they could take my order. The manager just stood there yelling at her associates and glaring at everyone. If you want Popeyes, go to another location that will actually take your order. The only reason they are getting a star is that they let us use the restroom. read more

Ordered off the mobile app at 9:15pm google said they're open to 11pm- I get there at 9:40pm(Drove by accident Lu because their big sign wasn't on) was In drive thru for 5 minutes- 3 cars deep from order speaker I tried the lobby seeing how I already ordered online then Employee "Justin" who was in parking lot already said they close at 10pm now 9pm lobby-cuz of Covid that happened 2 years ago and corporate won't go back to 11 pm or change the hours on google. Justin said their out of butterfly shrimp and chicken sandwich that I ordered but after taking to him he said he will get it anyways if I just park on the side. 5 stars for Justin- Another different Popeyes's employee came out of the back smoking it was my x-wife's hssi worker that I had to fire last year cuz she said she wouldn't do anything (refuses to work but wants to be paid for caregiving and brings dogs and her kids she's babysitting with her to get paid basically double.) 10:10pm Justin comes out with my my food, excited to finally eat after working 12 hours-I got home and was disappointed that the shrimp were fried with tails on and even the fried popcorn shrimp had tails on and the popcorn ones were so small most were just fried bread airholes -no shrimp- and the surviving shrimp were little bits of rubber- The biggest bonus was a dirty quarter in the bottom of the box- wtf? Oh the small side of mashed potatoes that only filled half the small container looked like a huge thumb print in it and was barely any gravy! Definitely not coming here again- back to kfc where with their coupons get twice the food half the price but might miss that bonus quarter! read more

Probably the worst fast food I've ever had for two people with added cost we paid $60 for some hard chicken nuggets that were all batter, mac & cheese that was admittedly pretty good, and some rolls. If you were reading this think twice. read more