Not sure why reviews are so low. Pretty decent for a fast food place. The chicken tenders were tasty and crunchy enough, not soaky. The fries have a tint of Cajun and taste good. Ordering via the app is so convenient: my food is ready after only a short wait. Service was fast and accurate. Clean store, fast food ambiance. Parking is easy about 5 to 8 spots right outside. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Dublin, California

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I went to the drive through of this Popeyes Kitchen chicken . The phone app has special deals like $6 for 3 pc of chicken . I chose two legs and one thigh ( all dark meats ) and I used my points to get a side ( beans & rice ) . I spend $6 for lunch which is a pretty good deal . This location has good fried chicken , while the location in Fremomt hub the chicken was (deep fried )too old and dried . I use the phone app to order in advance and pick a pick up time. I can enter all the specific way I like my order to be done and no misunderstanding with the staffs at drive through. I like to use the phone app cause I get to pay with a one line deal prices . It also keeps track of my purchases and gives me points for free food . The staffs at this drive through are nice but they put the wrong items in my bags sometimes . Some double check my order before I drive away. Good food , good price . The chicken are marinated in ways different than KFC and Korean fried chicken . They use better quality in their meats than other fast food . This Louisiana chicken style is my favorite . read more

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I have seen this location open for a long time and never tried Popeyes before and decided to give it a try for a quick meal. Ended up going through drive through with no issues. The bright menu board had many choices and decided to get tender meal. Tenders, a side, drink, and a biscuit. The chicken was well seasoned and crispy. Cole slaw was delicious, crisp and cold. Not too Mayonnaisey. Biscuit was warm, and not dry at all with a slight honey taste. Overall a positive first experience regardless of some other reviews read more

Popeyes Louisiana Kitchen - 5Pc Tenders Combo - Fast Food Near Me - Dublin, California

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The most DISRESPECTFUL Customer Service EVER! I rarely leave negative reviews, but after emailing Popeyes Corporate about this experience and receiving no response, I decided to share it here. On June 29, I went through the drive-thru at the Dublin Popeyes (Store #5351). When I got home to Castro Valley, I realized they had forgotten a $3.99 red beans and rice that I paid for. I was exhausted after work and wasn't driving all the way back to Dublin, so I saved my receipt. Two days later, I returned with the receipt expecting a simple replacement. Instead, the cashier asked if I had called that day. I explained that I didn't know I was supposed to call and assumed my receipt would be enough. She said "NO," tossed my receipt back toward me, and when I said I had no reason to lie about a $3.99 item, she shrugged and said, "Well, I don't know." I asked for a manager. Another employee explained that I should have called so they could document the missing item. I apologized and explained again that I didn't know the procedure. She still refused to replace it and told me to call the number on the receipt. Here's the unbelievable part: I called the number four times while sitting inside the restaurant. It rang about 15 times each time and disconnected, no answer and no voicemail. When I explained that their number didn't work and asked for a supervisor's number, I was told NO again and basically ignored. All of this over their $3.99 mistake. Mistakes happen. Forgetting my side wasn't the problem. The dismissive, rude treatment and complete unwillingness to resolve such a simple issue was the problem. I emailed Popeyes Corporate hoping they would address it privately, but I still haven't received a response. Hopefully someone sees this review and provides this location with some much-needed customer service training. I have receipts as well as a viedo of the rudest employees I have ever encountered should the owners care to see how their employees are treating their customers......well EX-Customer. read more

I placed an on-line order at 1:00pm on a Friday afternoon. It was for a three-piece meal and a soft drink using points from my Popeye's account. We arrived at about 1:05 and got into the drive-thru lane for pick-up. There was one vehicle in front of us, and it appeared that the driver was waiting to have his order taken. We decided to get out of the drive-thru lane and walk in instead. Alas, that didn't really help. She walked into the dining room at 1:07. There were two customers waiting to place their orders and two customers standing in front of the "Pick-up/Mobile Order" line. The cashier told those two guests that she would call their name when their order was ready. This allowed my wife to step up to the counter. When the cashier finished with the customer that she was waiting on, she waited on my wife and handed her our order. My wife filled the drink cup from the fountain and returned to the car at 1:15. There was one person working the counter and three employees working in the back. They could have used one more employee who could float and work both front and back of the house. The front parking lot was full when we arrived. Some cars left and others immediately pulled in. Several cars also pulled into the back lot while we waited for our order. The food itself was very good with the exception of the Cole Slaw. There was nothing wrong with the way that the Cole Slaw was made but I will always complain that cold foods should not be placed in the same container as hot food. read more

I would give this place 0 stars if that was an option. $20 down the drain for some crappy fast food. I should've gone to Chick-filet like I originally wanted too. This place is the sh*ts! I ordered the 12 piece combo wings yesterday and when I got home and opened the box, all they did was dump the powdered spices in the middle on top of all the wings. I couldn't eat it because it was so salty from the spices so I gave it to my nephew and after eating two pieces, he found a dead fly on top of another wing! I will never go to another Popeye's. read more

Popeyes Louisiana Kitchen - Buffalo chicken Wings & Sandwiches Bundle - Fast Food Near Me - Dublin, California

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First, the fried chicken is very tasty and I've gone here many years! However, the online order system sucks. Completely skipped over the promo code area and immediately charged me full price for my meal after I put in a new CC....so Immediately, went to the 24/7 online HELP chat, but it is all robotic, no human. Then, even inside the restaurant, in person, the manager could not give me an adjustment! What happened to 24/7 Customer Service nowadays? ....behind the scenes are all robots? Two days later, I got a email reply saying that they could not give me an adjustment and telling me how to order online!!! Thanks a lot - sarcastically!! read more

The burger is satisfyingly delicious as usual but the workers here just don't really give a crap about the store and the brand. You should feel grateful they give you any attention at all and I guess you are not allowed to expect any good attitude as well. read more

Many times they shorted your chicken especially when you order many pieces to go/drivethrough. I started to believe this was deliberate done on purpose. But why??? So they get to keep the remaining chicken to take home? Really?? So annoying when it happened.. I wouldn't go back driving to ask for a missing piece of chicken. Not worth 15m drive there and 15m drive back home. I would lose my appetite by then. And all the other chicken would be too cold to enjoy anymore. I dont go as often. But the fact it happened like at least 4x to my orders... then how can I not smell something is not right with this? Today I walked in deliberately so maybe they wouldn't do me dirty. I ordered 12pcs, and I counted in front of them right away and it was only 11pcs. And they took the box. Counted as they took out the 11 chicken and counted back supposedly 12chicken. But she blocked my view with her body.. so I couldnt count along with her. So I opened the box again when she gave me 2nd time. And counted in front of them again. And I thought I was crazy to find only 11 chicken AGAIN... no kidding. Then another person gave me a small drumstick. Hmmm.. no im not even mad.. just mesmerized by it.. just crazy story to share read more

Placed an mobile order and already got charged for the order but the restaurant refuses to fulfill. They claimed they never received the order despite us showing her the emailed receipt. The manager working refuses to help and basically indicates it's our problem.... read more

Not sure why so many negative reviews? Ordered some family meals. Quick service. Cajun fries was crispy and delicious Dining area was clean. Parking wasn't a problem. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Dublin, California

I placed a pickup order on 06/22/26 at approximately 9:40 PM and arrived to pick it up around 9:50 PM. When I arrived, I was asked for the name on the order, and I stated "Josh M." When I pulled up to the window, an employee named Alyne handed me someone else's order. I politely informed her that the order was incorrect, but she responded in a rude manner and made it seem as though I was the one who had made the mistake. I then asked for her name, but she refused to provide it and asked why I wanted it. I explained that I felt she was being rude and unprofessional, at which point she did not state her name.( I had to purchase sauce since it's not free and got it on there). In addition to the poor customer service experience, my order was also prepared incorrectly. The chicken appeared undercooked, with a mushy texture, and the breading was soggy and falling off. This was very disappointing, especially considering I expected my food to be prepared properly and handled with care. I would appreciate it if this matter could be looked into, as both the customer service I received and the quality of the food did not meet expectations. read more

Service was horrible, didn't get our food on time. Waited our orders for 15mins. Need more employees running this place

Do not waste your time or money on this overpriced junk establishment. Look at the reviews--there is a reason they have nothing but two stars or less on here. I was there not even a week ago, and they shut down their lobby 20 minutes early. I had to walk up to the drive-thru window on foot, only for a young gal to give me the ultimate cop-out excuse that they "don't have enough employees."When you actually get food, it is overpriced and terrible. I tried their new fried pickle chips and instantly regretted it. Complete lack of consistency. Maybe two in the bag were decent, while the rest were either super crunchy and hard or incredibly soggy and limp. How do you mess up frozen food? Go to any other restaurant that serves chicken sandwiches. There are plenty to choose from besides this overrated craphole read more

I don't mean to beat on this location more than it has already been beat on, but today I ordered, 3 piece spicy chicken strips, Cajun rice, and a Cheesecake. The chicken strips were cooked well and good, but I didn't get spicy they gave me regular, the Cajun rice had no meat or spices in it, it was just white rice with butter in it (possibly the app said they had something they didn't), and of course the cheesecake was good! I think this location has a lack of leadership because unfortunately it's been awhile since I received a good order from this location, hopefully a new manager can help motivate the employees. read more

Food is ok. Nothing else is comfortable. This store is very inefficient. I ordered from mobile ahead of time but the food was never ready. I waited in store but the staff could't find my order. Finally it was ready but food was totally wrong. It's ok and I just ate what I got. Some machines in the store had huge noise every ~10 minutes. No one would want to sit inside. This store is also small, and all tables are so closed to each other. It is definitely not a relaxing environment for meals. I don't think I would come back. read more

We went thru the drive thru and ordered 2 spicy chicken sandwiches LARGE combos and a shrimp Large combo as well. We got to the window and payed, and received small drinks when we asked for it to be fixed, we were hit with what seemed to be attitude and then were asked to pay to get the larger size drinks, when we had asked for that originally. As someone who's worked for fast food, the restaurant is supposed to fix THEIR mistakes, not the costumers. We also never recieved a recipt so we couldn't see what we had originally payed for/what mistake they made. The only other thing that seemed wrong was we ordered Large fries (come with the large combo) which were regular and about halfway filled. Overall, not a pleasant experience. read more

i tried the one piece meal. The cake tasted like pepto bismol, gross. The chicken was not the best. The mac and cheese had a layer on the top of way to much cheese. The drink was the only good thing about it. read more

Stopped by on a Saturday to pick up from the drive thru. There were about 3 cars ahead of me. Wait was about 15-20 minutes. Food was fine and staff were nice. They are just busy so if you are in a hurry, this may not work. read more

Very , bery rude people, bad customer service service, and management was rude, I went there for lunch and waisted my time and whole lunch, not a good store at all, I have never written a review for anything but I had to on them, that act like they are racist against black Americans, and their whole staff was has panic, I don't get it! read more

Stood there for 10 minutes waiting for my order to be taken and no one said a word to me even though I made eye contact with several workers. read more

Didn't read the reviews. Should have. Bad customer experience. Ordered the 3 piece with breast. They tried to cheat me and gave me a thigh. It's not a mistake. They did on both my order and my friend order. Please look into you box before you leave the restaurant. Dishonest management and workers. Usually the workers are told to be switched out the breast with a thigh. Possibly the independent owner r instructed the store do these switches. Corporate should look into this store And ownership. read more

The lady at the drive through was extremely rude :( . lacked common sense & made us drive in circles. She was unclear and our order was missing items. Never coming back to this popeyes again. read more

This lady had the audacity to give me attitude and curse at me in front of my children because I said I didn't want gravy (which has pork in it) because of religious purposes. She didn't give me my full order. No biscuits no drinks and I paid full price. She called her manager and apparently they didn't care either about two lousy mashed potatoes. She eventually called the cops on me because I wasn't leaving without a refund or my food. The cops were actually laughing at her and told me to report her tomorrow to corporate. Shes a lost cause. They were super cool about it. Shout out Dublin PD. Please do not order here stay away. They have 1.7 stars anyways. read more

Popeyes Louisiana Kitchen - The worst employee to have ever lived - Fast Food Near Me - Dublin, California

The worst experience I ever had. Rude staff. Very unsanitary environment. Dirt uniform, no gloves and handling your food with dirty hands. Not even washing hands after touching dirty things. My chicken was not fully cooked. When I requested for replacement, all he did was take my chicken and threw it back in the fryer???? Is the sanitary after it touch the chickens???? Is that want they do? Refry unsold chicken and sell it the customer? I'm sure customers other than me have gotten sick? When will they fix it??? After someone dies from serious salmonella issue?????? read more

Popeyes Louisiana Kitchen - Uncooked meat - Fast Food Near Me - Dublin, California

I came here to try the new wraps which seems like everyone is jumping on the trend . McDonald's is bringing their once popular back after customer demand and various petitions. (Wayback has also introduced burger wraps) I ordered the wrap meal comes with 2 wraps of your choice and a drink I chose Lemonade as in don't drink soda as I used to. I had the understanding there are 3 different flavors - original , spicy, and honey mustard . The lady at the window said there only 2 , but I think she might not know yet. First and foremost they are slightly larger than the Mickey D wraps and the sauce is way better on the spicy one. It is wrapped up nicely and the chicken had a perfect crunch . The meal was around $10.99. I asked if they had the fried pickled pictured in the drive thru as and they said no. They should take down that sign. I can agree with this locations rating s , management needs to be more present at this location , the parking lot is weird, the immediate area could use some cleaning landscape upgrades. There is always some small issues with this location either be it with the menu or the drive thru taking lots of time with only 1 car in front of you . Overall 3/5 location can use improvement. read more

First, their fried chicken in the sandwich and tenders form is the best I have had, especially the spicy variety. Crisp coating, tasty moist meat and good condiments. I always take out so I get to see the inside. They still have a self serve soda bar which is good because I mix the sodas. The red beans and rice are unique and good as well. They aren't cheap, but it is worth it. The inside could use some refreshing. It looks kind of dirty and dark and often the counter is wet with something from somebody else's order. One of the walls has jars of something which I dont recognize and it's time to change that out...If all fast food places looked like a Five Guys, I would be pretty happy. But they have the best chicken sandwich in my book. Much better than the Fil-A down the street. May I suggest using the ChickFilA sauce on the Popeye' sandwich? This is a winner... read more

We saw an advertisement on TV ... 3 piece chicken for $5.00. We decided to try it. We arrived at the Take Out order - when we try to order... we were informed has to be done through the app. or online. We parked and tried to order. The online order indicated $6.00 and not $5.00. Anyhow, we are there so we ordered. I think consumers need to be aware... although, very minimal amount - just get the feeling of " Bait and Switch". Never again... read more

Popeyes Louisiana Kitchen - Receipt ... - Fast Food Near Me - Dublin, California

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I usually love Popeyes but was very disappointed and unsatisfied with this location. The Mac n cheese had an off taste to it, the sandwich was undercooked, and the wings barely had any sauce. Even the fries and the biscuits didn't hit the same as other Popeyes locations I have visited. On top of that the wait time was very long in the drive thru. Will not be returning to this location. read more

This was the worst food experience I have ever had. I only ordered a 2 piece but received and was charged for a 3 piece. After receiving my order, I took a bite of the first piece and it was undercooked ( I regret eating some of the skin but I was hungry). I moved on to the second piece and tried to eat it with the biscuit but it was old and hard. Now I'm really upset that I spent 15 dollars on this meal. I was still hungry and had one last piece to try, it was the drumstick. I'm an experienced popeyes customer and that drumstick was not fresh. All 3 pieces WASTED. Finally I opened the mash "potatoes", normally you can't miss with this but somehow these folks managed to screw that up also. The potatoes were watered and tasted like grainy powder. I tried to wash it down with a soda but even the soda was awful. Worst dining experience ever! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Dublin, California

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The manager is a complete nut case. Yells at everyone, treats everyone like garbage. Also flipped off my six year old son. Told me fu through the window.. refused to cancel my order. I have witnesses and all. Infront of my 6 year old son!!!!!! Gave the middle finger. Multiple times. The craziest part is she would act crazy... then record being nice.. turn off camera then scream and flip me off again.. imagine how often she spits in your food!!!! read more

Incompetent staff and terrible service. I tried to redeem a corporate coupon explicitly valid for in-store use, but the employees had absolutely no training on how to process it. The management here is nonexistent, and the franchise needs to audit this location immediately. Avoid this store until they learn how to run a business. read more

Bathroom is dirty messing needs some cleaning piss all on the floor toilet seems clogged read more

Popeyes Louisiana Kitchen - Dirty bathroom - Fast Food Near Me - Dublin, California

Charging 25 cents for the sauces is INSANE! Only catchup up & honey is free? I spent 20$ for 2 sandwiches & fry and drink and still having to pay for the bbq sauce & mustard is ridiculous! This is the last time I'll ever come here again! Chik-Fil-A it is from now on! read more

Ordered the following items on the app: flounder fish sandwich, 6 piece sweet n spicy chicken wings with and 2 piece signature fried chicken to go and picked it from the drive through. After arriving home and looking forward to enjoying the meal with my daughter took the first bite of the fish sandwich which yielded a dried up burnt fish filet with gloppy sauce that tasted old. Moved into the chicken wings which we both like to get from Popeyes but again the pieces tasted like it's been sitting for hours, dry and not freshly made. The 2 pieces of chicken were not juicy and fresh. I was so disappointed as was looking forward to enjoying the meal. I called the location several times to speak with a manager but the phone kept ringing and no one answered. Put all the items back in fridge and called the next afternoon. Complained to the associate who picked up and she said to come later that day to speak with the on site manager which I did. The lady who was the manager had a sour expression once I told her about my experience- she spoke to the back room people and ignored me as she was attending to drive through orders. I would understand all of that but her attitude was not good- almost as if I was asking for a handout. I am a paying customer and expect good service and product especially for food I paid for at this location. It wasn't fun to go home and not be able to eat my dinner the night before. Finally she dumped replacement items for the ones I gave her. I tried to ask her who the quality was not good before and she basically waved me off and walked away. No apologies for bad order no smile not a good way to make a customer happy. I don't plan to go back to this location again due to this experience. read more

Service is trash and they are an uncoordinated. It is fast food but refusing to make an order after I show them a receipt and it's not in their system is wild. Was ordering to feed my staff at a neighboring restaurant. My fav part was I was going to cancel and reorder then miraculously the stores app is shut down 2 hrs before closing. read more

The worst fried garlic Parmesan chicken wings ever! Saw "new" menu fried chickens wings with your choice of flavors. Thought nothing will go wrong with garlic Parmesan flavors so ordered 6 piece wings. The picture on the menu does not look what I like what I received. So disappointing. Looks like they got lazy and shake the wings in the Togo box container. It does not look appetizing. Will not order again read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Dublin, California

This place the most cheapest dump, ordered 50 dollars worth of their chicken, biscuits, and mash potatoes. All I asked was for one damn bbq sauce!! The dumbass lady said No, she's like the policy says No, you have to pay 35 cents in broken English!! I was like WTF!! This place has the most ridiculous policy because the owner or manager is a cheap bastard! This has nothing to with money, it's about charging for condiments, when a business starts charging for condiments, they and we all know they're a shitty business! I really hate business that charge for condiments! I won't go there anymore, I will spend more money at better fried chicken place then this dump! On top of that crap messed up my stomach! read more

Order with missing fries, even when I was asked to move to parking space to wait for fries. This is the worst of all locations I visited over the years. read more

This is a horrible location! The owners should be ashamed of the employees that are working there. Yesterday I witnessed the worst customer service ever. A customer came in to let them know she didn't get an item she ordered. The cashier and front workers were so dismissive. The customer stood at the counter trying to explain what happened and the workers ignored her and began speaking Spanish to each other. The customer asked for the manager's phone number several times and finally the customer was acknowledge and given a phone number that ended up being a number that was out of service. When the customer told the worker it didn't work the worker said it's not her problem and walked away leaving the customer just standing there. It felt like the customer was being discriminated against because the customer had a voice disability and was very soft spoken. I couldn't believe the workers acted like that and I refused to spend money in a place that treats customers like that. Stay away from this location! read more