Love their chicken sandwich. Very yummy mini pies. Fast and efficient service. Decent seating inside.

Ordered 5piece strip with red beans and rice "premium" lemonade. I got 4 strips, fries and lemonade had zero flavor. I won't be back...

Their food is good. They're three-piece chicken dinner has the smallest strips of chicken I've ever seen before. I think they take one strip and cut it in half. Very disappointed. I left their hungry for 12 bucks and I upsize with two sides read more

the place was clean and they were ready also my chicken was freshly fried, piping hot when they brought it out BUT then I got into it and it was very displeasing. I did get spicy liked I asked for only thing is they left out the seasoning bc my chicken tasted like spicy fried flour. NO FLAVOR AT ALL!!! 2 stars for the atmosphere read more

I came through about 10 minutes ago when it wasn't busy, one other car in front of me in line. The window person acted like she had better things to do. My food was pushed out the window to me and they didn't even put it in a bag! They just dumped it out the window and I had ask for condiments which again is kind of a pain to carry when you have no bag lol! I'll just go somewhere else from now on... that kind of laziness is how you end up getting food poisoning or something. read more

Popeyes Louisiana Kitchen - ...first time in my entire life I've had my food sent out the window to me and can't even get a plastic bag. - Fast Food Near Me - Franklin, Kentucky

Wow. Gross. Pulled in- employee standing outside rolled her eyes at the fact a "customer was pulling in." We get to the speaker to place our order and pull to the window to pay. The same employee who rolled her eyes is working the window and preparing food. NO gloves. She tells us to pull up a few feet to wait for our order. Several cars pull around us. After waiting 30 mins for our food, we went inside to see what was going on. The lack of hygiene was so gross. Oversized dirty sweatshirt all over food and counter and NO gloves on anyone. At this point we were worried they were doing something to our food. No thanks!!! Go elsewhere! read more

When I ask you for three pieces of chicken white meat (charge me whatever) and you give me one breast and two wings and charge me $10 just ensures I will never set foot in your crappy restaurant again read more

Goddamn. I gotta leave 1 star? They don't even deserve that. 8/15/22- 9:01 pm: wife and I arrive. There's still 59 WHOLE minutes of work left. 59. Attempt to order: may I have a 2 piece leg and thigh..*cut off by FFH* Fast-food heaux: ALL I GOT IS WHITE MEAT TONIGHT! Wife: do you have wings? FFH: uh...WINGS ARE WHITE MEAT..?!?! If I was driving, I would've left. Wife thought wings were dark meat. There's NO way that's the first first time it's happened. Who gives a fuck? You could say what wings you do have available. We order 2 meals with what little chicken they have available but they're not interested in cooking more. It's 9:03. There's only 57 minutes left okay? No reason to make any more chicken! Sell these mfs biscuits and fries! Idgaf! Pull up the window and fast food bro needed us to repeat our whole order because they weren't wearing headsets. Oh wait. Yes they were but it doesn't matter when you're making us hold your hand. FFH was wearing goddamn airpods while dishing out chicken and attitude. This whole store is for real too. But hey.. FFH can think they have the last laugh schooling a customer on a wing being white meat for the thousandth time but it's me who gets the last laugh. At least I'm not clocking in at Popeyes with this heaux. Stay humble. GM: Stellar employees. Promote them. #nocapwiththefacts read more

Spent 45 minutes today waiting on food in the drive-thru due to doors being locked and the Order was NEVER sent back to be filled, Worst Customer service of any restaurant I have ever visited, this is not a one time thing, Every time i go there, I get upset due to the poor customer service, so don't go there for a few months, then stop in and it NEVER gets better.... The place needs a TOTAL clean-out of employees & defiantly leadership & start all over... You pay premium Prices and get shit from them... read more

For years I hoped that Popeyes would come to Franklin. When it first opened, it was great! However, like all the others that came before it, Arby's, Bojangles, Oasis, etc, it went down quick fast and in a hurry. The service is my biggest complaint. They really seem to not be able to work as a team and just can't get it together. I can't point out where the problem lyes, but it's evident that if it continues, it'll suffer the same fate as some of those afore mentioned fast food places. It's hard to be worse than Frankiln Taco Bell, but they are on the fast track to compete with them. Good luck! read more

Was so glad to see a Popeyes come to Franklin and I've been here several times since it opened. So far I've been really impressed with how fast they get my food to me despite it being pretty busy. One time I ordered some chicken tenders and I was waiting in line and after a few minutes they called for my order and they said that they were sorry it took longer than usual and gave me a few extra tenders for free to make up for it. It didn't even seem like it took that long but to them they thought so which I thought was nice. read more

Good food and service. However, these folks were not wearing masks yesterday during COVID 19. Said it was "like 120 degrees". What other infection control shortcuts are they taking? read more

Walked into store tonight and purposefully looked at signs on door to see if there was a sign designating no indoor seating . There was no sign. After we ordered the woman behind the counter asked if we wanted a drink carrier for our drinks. I said no, we are eating in and she told us then there was no indoor seating. Get your act together people. I can understand if you can't find enough employees but surely you can take the time to create a sign to tell us that. We ate in the car because we still had to shop before we drove the 20 minute drive home. I'll eat at Bojangles just down the street next time. read more

Finally we have a Popeyes restaurant here in Frankvegas! I believe it's the moment we all been waiting for to break up the monotony. Although we have other places that serve chicken it's Not Popeyes famous BONIFIDE Louisiana chicken. It's fairly new so I figure let's wait it out until the lines shorten and the hype wears off a little. A week later and hearing how great the chicken tastes, it was about time I went over for lunch. As I went to the drive thru it look kinda long but not trailing along the building. Actually it took a few minutes to get my order took. I believe in their training they were told to keep a hurried pace. I really felt rushed in the process of deciding what sides I wanted since I was avoiding gravies or seafood. By the way they serve fish and shrimp as well, I was totally out for the star of the show, the chicken. In no time I got the 4 piece meal (2 breast and 2 legs) with 3 fries, a biscuit and slaw for 13 bucks! Not bad for a shared lunch and the food was hot and the chicken breast was perfectly cooked juicy and seasoned crunchy skin. Not to mention the seasoned fries are reorder worthy. We got the regular seasoning, but next time I will be adventurous and get the spicey. The only drawback was my chicken leg could've been cooked more. I know no one likes dry chicken but there's nothing like a crispy leg. I still ate the crust, which was pretty decent. Hopefully my next visit the chicken will be cooked just a little longer to make sure it is done. I will have the fries in mind because you can't go wrong with all that deliciousness and the sweet tea was definitely southern style tea all good and sweet. Next trip I will ask for well done chicken. read more

Never seen a chicken strip cut so thin. There has been times when strips were reasonable sized and robust enough that 3 would make a meal. Then there is times when they are cut so small and thin that a large family box may feed 3 at best. Not to mention $$$$. read more

Great place to eat. 4 stars is the best I give fast food so this is the highest it can get for me. I have now been there 5 times. Each time the chicken is fresh and hot and very good. It is not greasy nor dry it is just right. We have a large family and we always get the $20 deal it's a 9 piece and two large sides (big big fire basket)and 4 biscuits. I decided to finally take the time to write a review because of the good service. The manager there went above and beyond to make sure we were happy. Even checking with us after we sat down and brought out extra plates for us. She was very nice and friendly. We are glad that they have come to franklin and we hope they will stay, and that franklinites will support them. read more

first try at the classic chicken sandwich, it was easily the most tender I have eaten anywhere but I think to go over the top with it they need to put mayo and slice of tomato and lettuce to make this chicken sandwich soar. read more

Was excited to see a popeyes opening in Franklin, only to be disappointed after a few visits. The food itself has always been hot, fresh and pretty good. No complaints there. However the service quality has never matched the food quality. More times than not, my order has had items left out. On every drive thru visit, I've had to pull up and wait, even when I was the only person in line. Maybe service will improve after the "new" has worn off, and staff has had more time to improve. But until then, when I'm craving fast food chicken in Franklin, I'm choosing the best... Zaxby's. read more