Ordered the classic chicken sandwich (including bacon) and Boneless Wings garlic Parmesan rub for takeout. The order was ready by the set time for drive thru pick up. The food was nice and warm. The garlic Parmesan flavor is a hit or miss. I thought it was ok but my family did not like the taste. The burger had a nice amount of chicken. read more

Popeyes Louisiana Kitchen - Classic Chicken Sandwich - Fast Food Near Me - Frederick, Maryland

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Despite the fact that it was 40 minutes before closing, the chicken strips were made fresh & hot, and the Cole slaw, beans & rice, and biscuits were all fresh. The team working were busy and maybe they could have used an extra person at the register, but we didn't mind waiting. The gentleman who took our order was very polite and brought our tray to our table when our food was ready, and brought us extra sauce. Overall a good experience. read more

I always heard that Popeyes has poor customer service. I did not know where this rumor came from as this location always has the best. Everytime I order a chicken tender combo without fail they always provide an extra tender and it's a great surprise that brightens your day. This is by far my favorite location for Popeyes and I frequent here whenever I'm in the mood for some fast food chicken. read more

Nice, new store. There's a bunch of restaurants near here. We received our food pretty fast. Our order was accurate. Everything was hot and nicely prepared. My son prefers the chicken sandwich here more than Chick-fil-a. I don't think the rest of us think that- but it is a very good sandwich. read more

Popeyes Louisiana Kitchen - a view of the dining area - Fast Food Near Me - Frederick, Maryland

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You might be thinking... Popeyes is Popeyes, what's the big difference? Try eating at one near where I live and you will experience it firsthand. Everything we ordered here was fresh (as in, fried recently, not sitting for hours on end) and the staff was incredibly friendly. These are two things I rarely experience and makes the world of a difference. Highly recommend this spot for a quick meal. read more

So: it's ironic that my first review since becoming a Yelp Elite (yay!) is of a fast- food chain restaurant rather than a Gucci, white-tablecloth Establishment. The thing is: I love, love, LOVE me some Popeye's chicken. Always have, always will. My go-to is Spicy thighs with a side of Red Beans and Rice. Well seasoned, with enough heat to let you know it's there, but no so much to make you bundle away the grandkids and oldsters. The Red Beans are not what I'd get in New Orleans, but they're tasty in any event. The biscuit this time around was a bit dry, like it'd been under the warmer for too long, but yes, I ate it. It turns out that my love of Popeyes is genetic. Found out while driving back from the beach that Favorite Oldest Granddaughter is also a huge fan, so we now have a place where we can bond and share (and eat). And isn't that what being a grandparent is all about? read more

**Unprofessional Service & Poor Customer Experience** My recent visit to the Popeyes on West Patrick was extremely disappointing due to the unprofessionalism of the staff. My daughter went in to pick up our order and was met with rude and dismissive behavior from an employee. Instead of providing proper customer service, he was unnecessarily disrespectful when she simply asked for our food. When I went inside to address the issue and show confirmation of our order, I was met with what felt like suspicion, as if we were attempting to steal the food. Rather than handling the situation professionally, the employee's attitude only made the experience more frustrating. The employee in question may have been a manager, as he was wearing a gray shirt, but regardless of his position, his behavior was completely unacceptable. To make matters worse, while speaking with the staff, they conversed in another language in front of us. Regardless of their intent, this is unprofessional in a customer service setting, especially since they have no way of knowing who understands what language. It gives the impression that they are speaking about customers, which is both rude and unwelcoming. After leaving and returning to ask for the district manager's contact information, I was given conflicting information. The person I spoke with first claimed to be a manager, then later said they were the district manager. This inconsistency made it difficult to determine who I actually needed to speak to for further assistance. This kind of service is unacceptable. Popeyes should ensure that their employees--especially those in leadership positions--are properly trained in professionalism, respect, and customer service. I will be reconsidering whether I return to this location in the future. read more

If you like reheated fries this is the place , if you like for non compensation services this is the place , if you like food that's been sitting out all day this is the place , if you like nonchalant ambiance this is the place . read more

i was very disappointed with my order from popeyes. the chicken wings were undercooked showing red inside and had no flavor at all. i expected teh usual crispy, seasoned taste popeyes is known for, but this was nowhere close. very concerning and definitely not teh quality that i have come to expect. quality and preparation were far below expectations, especialy from a place known for its seasoned fried chicken. defintely not a good experience and a serious concern for food safety read more

Constantly messing up my order... if I forget to check the bag before I got home, I'm always in for a rude awakening. I understand waiting 20 minutes for my drive thru order, but NOBODY checking the order before giving it to the customer is inexcusable. Who is supposed to be in charge of checking the bags before sending them out? So much money gone from missing items I paid good money for... read more

There is only one fried chicken chain I like better than Popeye's, and it's located exclusively in North Carolina. Away from NC, Popeye's is my go to for spicy fried chicken. Rating this restaurant isn't easy even though I've been here at least six times over the past three months. When the chicken is fresh, it's really, really good! The issue? On my third visit, I ordered the 5-piece spicy for $6.99 (advertised special), and I could see that it was on the dry side. When the woman at the counter started placing my side items into the bag, a young man gathered up all the remaining spicy chicken on the rack and threw it into the trash. Yep, you heard correctly. I asked the person who appeared to be a manager or assistant manager why the chicken was thrown into the trash. He said, "It's no good anymore." OK.... They just sold me 5 pieces of that "no good anymore chicken", charged me over $16 for it, the cajun rice and cole slaw, and were happy to permit me to leave with something they would have thrown into the trash. Not cool. I asked them to replace the "no good anymore" chicken I just bought with fresh, "unspicy" chicken that was plump and juicy. They did so willingly. What did they do with the chicken they took out of the bag with my other items you ask? They threw it into the trash. I had this issue once - thereafter I never purchased chicken that appeared dry. Their side items (rice & beans, cajun rice, cole slaw, etc.) are overpriced. They're good, but they're overpriced. read more

We Doordash a couple times a week, and this is not a Doordash issue. I ordered a 3 piece tenders meal. Only one tender actually had chicken in it, and it was so overcooked that it was dry and terrible. The rest of the "chicken"was just cooked breading. This is on the staff that prepared the food. Horrible quality! Make sure you inspect the quality of your order prior to leaving the restaurant if you get takeout or you'll be sorry. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Frederick, Maryland

I was traveling north and decided to stop by to get the infamous chicken sandwich. I ordered spicy with some mashed potatoes and gravy and iced tea. Service was quick, order was easy and ready in under 3 minutes. Gotta say... it was very good and a large portion. Bun held up and love the pickles. I added honey cause it's just so good. Chicken was tender, juicy and crispy on the outside. I would definitely put this in my top 3 fried chicken sandwiches. At $3.99 your not going to beat this value. Would I wait 30 min uh no, but with small line oh yeah! read more

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Don't order chicken tenders. They were overcooked and too hard, barely any chicken in them. I ordered through Grub Hub so you are stuck with what you get, they will not return orders. On last three orders delivered: twice no biscuit. I called the store, mgr who could not speak English fluently said stop by the store and he will give me a biscuit. I am 81 and order delivery so I don't have to drive. The other day, same order , no honey mustard so I threw the tenders in the trash. If you call corporate to complain, they do not answer, you have to chat through texting which was long and tedious. I was told the store would reimburse my lasy order by reversing charges on my credit card. This did not happen. Avoid Popeye's you will only be disappointed and unsatisfied! read more

Store 8952 is the worst I've ever been to. The customer service of the guy in the drive through was awful. His attitude was as if I was burdening him by going there to order food. When I asked for 2 of each dipping sauce, he said he'd have to charge me for them, and I said that was fine. He then proceeded to charge me extra, and gave me absolutely ZERO sauces. Will never be returning to this awful establishment. read more

Popeyes Louisiana Kitchen - a hand holding a receipt - Fast Food Near Me - Frederick, Maryland

So I waited in the drive thru line fo 45 min. To get a chicken sandwich and found this plastic bag tie in my sandwich very disappointed read more

Popeyes Louisiana Kitchen - So I waited in the drive thru line fo 45 min. To get a chicken sandwich and found this plastc bag tie in my sandwich very disappointed - Fast Food Near Me - Frederick, Maryland

Drive thru service was slow, but everything was prepared and given to me as expected. I can't really ask for more than that. The 1.5 star average definitely doesn't reflect the true quality of service that you get here. You get what you pay for. read more

Looks like I'm just another unsatisfied customer for this location. I go to the drive thru here every couple of months and every single time they have messed up my order. Today was the last straw. This Popeyes will never get another dime from me. If you still want to waste your money here then I suggest not pulling away from the window until you've checked everything in your bag. Better yet, go to the Wendy's or Arby's a couple of blocks up if you want some chicken. At least you'll get what you paid for. read more

Yeah, I walked into this place where there were about 7 ppl in line. In ten minutes nobody moved. That's called UNACCEPTABLY-SLOW SERVICE. #nothanks read more

A young gentleman who claimed his name is Rafael was EXTREMELY RUDE at the drive through window of the Popeyes at 1403 West Patrick Street in Frederick, Maryland this evening. This was the nastiest experience I've encountered at this restaurant!!! This is my 5th time coming here since I relocated to the area and every other time the staff was polite & efficient. I have no idea why this young man was so cold, rude and condescending but he should NOT be working at the drive through window interacting with people!!! I have never had anyone shut me down in such a RUDE way and be so short with me as if I was a nuisance because of how I ordered my food! I am appalled at the level of disrespect. When I drove around he tried to clean up his initial response slightly by saying "you can ONLY order it like that TODAY" as if I don't have the option & freedom of ordering my meal any way I please so long as I'm paying for it. He was a young Hispanic man with a TERRIBLE attitude, made no eye contact but rolled his eyes, no greeting, no smile, horrendous customer service. I was not rude back to him because as a Nurse I understand that people have bad days. However he cut me off & talked over me at the drive through window and ignored my specific request (no drink, no biscuit, add gravy on the side) and his reaction and interaction with me was so unnecessarily rude. I'm unsure if he was having a bad day of what, but I am putting this review on Yelp and Google as well. Shame on him for being so disrespectful to his elders! With no apology. I pay money and am allowed to order my food how ever I see fit so long as I am paying for it in full. Him being annoyed and rude was unnecessary and I felt totally disrespected. I do not appreciate having someone young enough to be my child rolling his eyes at me because he is in a bad mood and is stuck at work. That is NOT how you treat a paying customer or people in general. I would leave 0 stars if I could and I am writing corporate. read more

Popeyes Louisiana Kitchen - I left a review with Popeyes as well. - Fast Food Near Me - Frederick, Maryland

This place is trash I gave them 3 try's and yet every time they fuck up the order they need to fire everyone that don't understand how to make a simple sandwich god dame read more

Popeyes Louisiana Kitchen - Popeyes chicken sandwich - Fast Food Near Me - Frederick, Maryland

I come to this Popeyes bc it's by the house now the older ppl @ the window are rude but the younger ppl are nice they need to learn from the younger ppl @ there biscuits wasn't fresh. read more

This Popeyes usually has amazing service but today they sucked! We went through the drive through and paid, then he came right back with our card and said pull up and shut the window. So the guy comes out with our food and walks away so my wife says may I have some honey please. This dumb person says I'm busy drive around. How rude so my wife says no can you please bring me some honey and he's like I'm busy. It would of taken him a second to get honey, we were right by the door. There was not a long line inside or in the drive thru. He was just a jerk so this will be my last time here !! His customer service was horrible he could of worded it differently. If he could not get the honey. When we were at the window after they gave us our credit card back and shut the window the cashier should of said would you like any sauce, honey etc. We purchased one of the large family meals. read more

Awful service. Asked to use a coupon for a family meal, but only got the chicken. Asked if they could do some pieces spicy some mild and got ignored. Asked for just spicy chicken instead and got all mild. They need to hire new people. read more

Restrooms closed to public "because it's too hard to keep them clean enough." Yeah... makes ya wonder about their other sanitation abilities. Go elsewhere. Popeyes corporate please shut down this mess. read more

Always pushy and hardly ever get my order correct. I have gone many times and they seem to always be mad at you for checking the order instead of just leaving with what they gave you. Highly recommend going someplace else... anywhere else read more

This location is great. They have some great combo deals and it isn't to pricey. The staff is friendly and helpful. The restaurant inside area was nice and clean.We will be back. read more

Popeyes Louisiana Kitchen - 2 piece with fries - Fast Food Near Me - Frederick, Maryland

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With Pedro at the helm you can't go wrong with this particular Popeyes location. The food is always consistently fresh and delicious every time. Service is always professional and courteous and it conveys a sense that they appreciate your business and work hard to keep you coming back. Chicken is crispy and delicious, mashed potatoes out of the world and the tea is always fresh. 5 outta 5 Update: With Pedro gone, quality is slipping and sometimes does not meet expectations. Sometimes the tea is rancid and they forget to give us what we asked for. Also the portions differ greatly when ordering the same meals again and again. read more

Slowest drive thru ever. Doesn't help that they ALWAYS fail to give you something in your bag and make you pull over to the side, thus blocking the rest of the drive thru and angering everyone else stuck behind you. I've only been to this one four times in the past few months and it happened every.single.time. Never again, ugh read more

Stopped in and waited for about 4 minutes and no one even greeted me. 3 or 4 of them were getting orders together and each one of them looked at me, but not one said that they would be right with me or apologized. So I just left. As I was leaving someone behind the counter said "see you later" sarcastically. Great place. read more

Disrespectful and sometimes racist. Always get the orders screwed up. The owner needs to fire the staff and pay more than minimum wage to get a half way decent staff. They should be ashamed. Go to Giant Eagle on Patrick st., they were voted best chicken in Frederick at the fair. read more

The incompetence and horrendous customer service of this company extends from the local store level up through their customer service department to maybe even the district management level. After almost a month of trying to get an answer back from Popeyes about the poor customer service I received, I give up and will now post my negative review. On November 3rd of this year, I placed my order at the Popeye's Drive-Thru on 1403 West Patrick Street in Frederick, MD. At 8:44 PM, I ordered some Boneless Wings. The female cashier instructed me to pull forward to wait. She did not specify for how long and there were no other cars in front of me. While waiting, I noticed only four other guests inside being served. After roughly nine minutes, a male cashier came out and told me that it would take two minutes due to the wings. At nine o'clock, I was given my order with neither an explanation or an apology for my wait. In the time I waited, I only saw one other vehicle pass through the Drive-Thru. Looking back, I should've immediately taken this issue up with the store manager on duty. Instead, I made use of Popeye's online customer complaint and comment service on their website. I specifically requested that someone contact me back. A week later, after not receiving a reply, I sent another email using Popeye's website expressing my displeasure at not responding to my complaint. I had already decided I probably wasn't going to go to a Popeye's again. On November 16, I decided to call the phone line and see if my website complaint had been received. I was told by the customer service operator that, yes, my complaint had been recorded by their online system and that she couldn't understand why no one had gotten back to me. She apologized and said that she would kick this up a level and let the district manager know about my complaint. She told me that I should expect to hear something back in 72 hours. Of course, I heard nothing back. On November 23, I called again and the woman I talked to this time said that nothing could really be done except tell me that my complaint had been registered with them and that they hoped someone would respond to me. That hasn't happened so I am forced to conclude that Popeye's either doesn't care when their customers complain about poor service even when they rise above the local level or their system of dealing with customer complaints is full of incompetent individuals. All I know is that I will never give them any of my business again and encourage anyone I know to do the same. read more

I'm really getting fed up with this location. If I could give zero stars I would. This is the forth time I've come to this location and they have given me the wrong order. The blonde Hispanic lady on the speaker always acts like she can't understand what your saying. She even repeated the order and of course when I get home it's the wrong order. I asked for the 5 peace tenders platter and your giving me a 3 piece chicken. Also another issue with this location is they never seem to have chicken ready and they always make you pull up and wait 10 mins it's sickening. From now on I will be going to the one in Buckeystown. They rarely seem to mess orders up. Overall it's extremely frustrating to come home and the order is incorrect. read more

If you want a burning & explosive colon cleanse, this is your best option. I will admit this was over 5 years ago, but no joke I spent over 3 hours straight being "cleansed". I recently was brave enough to try this place again. No issues this time. read more

Pretty good ! Great spicy chicken !Annoying having to pull past the drive thru window to wait for them to run thru the restaurant to bring your food out, especially when no one is behind me in line. read more

If you eat at Popeyes more than once a month you should probably have a cardiologist on speed dial. The food is full of artery clogging fat and grease. Oh but what a way to go. It's probably the tastiest fast food you can buy. Order a spicy 10 piece meal with Red Beans and Rice. Swing buy and pickup a cold case of Corona's and watch blissfully as your cholesterol levels sky rocket. Don't do it too often though. read more

The Chicken Tenders were all kinds of sizes and shapes, some very small, some very large, how can anybody tell how many tenders they supposedly got? If you actually counted all of them separately it might be double the number you're supposed to be getting. Maybe their approach is, they're going by the volume properly cut tenders would occupy? Or giving you so much they hope you don't complain? Only thing in common in this selection of tenders seems it be, chicken fillets cut in quarter inch slices. Lots of the cuts were in the shape of a chicken filet, too wide and thin for a proper tender. And the sizes varied like you would expect for not very thickly sliced chicken breast, down to the size of a half dollar (the coin). I suspect they are using the same chicken slices in their chicken sandwiches, which also haven't seemed much like a proper fillets and instead seem to be two or more of these slices stacked on top of each other. read more

This location is terrible. I've had my orders messed up on 3 occasions because the drive-thru attendants don't understand English. All 3 times they gave me burrito wraps when I clearly said chicken breasts. The last time this happened the woman manager was very unprofessional and rude. She refused to give me the correct order and said "you get money back or you get nothing". The location on Buckeystown Pike has never given me issue. read more

This location is horrible!! My food has 3 hairs in it!!! Not only did I complain to a manager named Kevin but he acted as if he did not care. They refused to refund my money. I WILL NEVER RETURN TO THIS LOCATION NOR RECOMMEND IT TO ANYONE!! When I walked out, I noticed the cooks in the back do not wear hairnets and this is probably the reason their food had hair in it. It was disgusting. Their hair is loose and all over the place. read more

a female manager took chicken from a dining in customer and instead of tossing it away put it back with the rest of the chicken....eek, yuck. I told another manager on her. read more