Stopped by tonight (Friday) a little past 8:00pm to order from inside and it was closed. Spoke to a worker outside and he told me the drive in was open. I explained it wasn't even 8:30 yet and he told me if I didn't like it I could go to KFC across the street. One, wonder if the GM knows they are closing early on a Friday and turning business away cause they want to leave early and second I'm sure the owners or GM would be happy knowing they have an employee treating customers that way. So I did, I went to KFC and will do so from now on. I was eating here multiple times a week until tonight. read more

If this restaurants goal is to make you feel uncomfortable and unwelcome 10/10. With no line being pushed through your order and waiting far too long for your food it's a dazzling way to feel like you are worth nothing. Orlando I'm not sure if he's the manager should never ever work customer service. There was one napkin in the bag for two meals and an entree with none of our sauce. When I went inside I was not greeted and when I was not treated kindly. I asked for my sauce and it was threw across the counter and not set in my hand. Making me feel like it was my fault. Which in a way it was. Because it was my fault I ever came here. The food also looks deliberately awful. It's upsetting going to a restaurant and being nice and accommodating because I also work fast food to just be treated awful. The hiring manager needs to take a very very deep look inward. Fire everyone. Do training. Or just close the shop down. The people infront of me had to do a loop around for forgotten items as well. All around this team working here is one straight from hell and I suggest they go back. read more

04.27.2024 Attempted to order dinner this evening. Ordered a 3 and 5 pc strip dinner along with sides and some nuggets. Asked that they be dropped fresh. I was the only customer in the building at the time. 4 drive thru orders and 3 door dash orders later, I'm told it'll be a few more minutes. It had already been 25 minutes since I'd placed my order. My "fresh" food was given to someone else. The excuse of being short staffed is BS! Folks don't pay less to have to wait longer for their food or deal with employees who don't communicate with one another. Not wanting to wait another 10 minutes, I asked for a refund! This is ridiculous! #DOBETTER read more

This is the worst restaurant in the history or man service sucks and the charge $3:00 for a small coke I am really surprised they are still in business. Been to many Popeyes and this is the F ing worst's ever. You need to fire staff and hire new management. read more

Yeah this is the second time I came to this Popeyes and the second time I've had diarrhea after eating from here.. from my experience and these reviews I now know why there hasn't been a single customer from the two times I've been there..Popeyes HR needs to check on these sanitary issues. read more

My order was freshly cooked and perfectly crispy! Highly recommend this location if you want food that's cooked right and fresh every time! Shoutout to Charles for cheffing it up and making sure the food is always on point! read more

First off customer service sucked, my chicken tasted old, the wings I ordered were stupid nasty and he fixed my chicken sandwich with his bare hands, no more Popeyes from that location. read more

If I could give a zero I would. I've given this location a second and third chance as it is very close to my home and convenient. I said I didn't want a drink with my order, but communication at the drive through was poor and I just gave up and ordered the drink. The tea was stale and didn't have any ice in it.. I would rather they had just reached in my wallet and grabbed $3 in exchange for nothing. This instance they didn't have enough tenders for my order so I was asked if I wanted a mixture. I accepted. Half the tenders were fresh the other half cold. I never got my side of rice. Have to go back and get it. This is the worst way to spend $12. read more

So for anyone that's had the chicken sandwich and it was made properly you know how great it is...right? I was craving the sandwich...headed to the Gallatin store...ordered the meal...couldn't get a large soda because they only had small cups....couldn't have ranch because they were out.... Got my food and opened the bag...my fries were barely Luke warm and wiggly....the sandwich was GARBAGE. The piece of chicken they put on there was SO small...about the size of a tender that only covered 1/2 the bun...not the usual huge crunchy piece that typically makes this sandwich so delicious...nothing even close! It was so salty...had to tear off 1/2 the bun to get to the chicken...just nasty. I took a couple bites and threw it away. This location needs some help. We recently went to one in Nashville and it was great. Running out of staples in the store and serving majorly sub par food means I won't be back. If I'm in the mood in the future I'll make sure to go to the store near Costco in Nash. Much better. I should've just taken a $10 bill and threw it in the trash...would've saved me time. read more

Salty City there is no need to add extra salt to a winning recipe! this was my second attempt at trying this location's franchise food and it was still too salty. I am not a sensitive cook to salt but this is offensive, unwanted, and pointless. I was wondering why the parking lot is 97% empty. read more

My family and I went to The Popeyes In Gallatin, 648 Nashville Pike yesterday morning 1/11/2025 around 11am. We pulled up to dine in and the place was empty, probably because of the snow the day before. The manager was sitting at one of the tables playing on his phone. We walked in and placed our order. The young lady taking our order was very nice. I went to the restroom to wash my hands before eating and immediately noticed how dirty and nasty the mens restroom was. This made me very focused on the rest of the restaurant. I came out to collect my order and take a table. The place was filthy, there were no tables that were actually clean. If I hadn't already placed my order, I would have left. We picked the cleanest table we could find and wiped it down with a napkin. There was food crumbs and nastiness all over the floor and tables. My kids and I went to the beverage machine mixer to fill our cups with softdrinks, the drink mixer machine was empty of about everything, I think the only selections that you could make were Sprite, Fanta and Gingerale, but no extra flavors were available. We decided to get tea instead. I was thinking they must have been really busy this morning, then I heard the manager say to one of the oncoming employees that they only had 5 customers so far. That was counting us and two other drive through orders while we were eating. That lead me to believe that all of the mess and grime everywhere had to have been from the day prior. The chicken was nice and hot, but the fries and biscuits were cold and hard, like they had been sitting for a long time. We had to go back up to the register several times to get napkins, then forks, and then ketchup. They did not seem to care about customer service at all. The food health and safety department along with Popeyes Corporate management need to pop in to this restaurant for a surprise inspection. I guarantee, that it will be quite a surprise for them. As for me, I will not be returning to this Popeyes restaurant again, it was a pretty lousy experience. Just my honest opinion. read more

The worst managed facility I believe I've ever been to and that's saying a lot! The employees just run around acting the fool no concern for the customer! The food is always dried out and nasty they don't want to make more so they tell you it's going to be a 25 minute wait so you'll take the old nasty stuff. I have tried several times after taking a break hoping that some decent employees have been hired...NOPE! Less than one star! read more

Horrible customer service. They should hire people with brains they never put all the food in the bag so you got to take all the food out and look what's in the bag. And it's a miracle if you get extra bbq sauce. Run from this place I can't believe it's still open at this location. read more

we went to the Popeyes in Bowling Green Ky and I will never eat there again. First, there was a hair on the counter. Yep, a stray hair. Not want you want to see before eating. Then I found a bug in my food. I will be contacting the health department to let them know they will most definitely want to do an inspection with this place. Please don't waste your money here. There are so many other decent places to eat in BG. Take your time and find something worth your money and time. read more

One star is actually being generous. Absolutely horrible management and business practice. Very rude to customers. Other employees in the back yelling over top of each manager trying to engage. Absolutely mind blowing the way I was treated today at this location. Needs ALOT of work.. Highly recommend you not stopping here for a long time! read more

I would have given a 0 but not an option. The food was good but the person working the window was so very rude. I have the app and had a coupon for a meal and had a code for the cashier. I heard her say to another employee they should tell us they have a F$&@ coupon when they order. I guess she thought I didn't or couldn't hear. Then I heard her be extremely rude to the person behind me that placed almost a $50 order. If you don't like people. You are in the wrong business. This has bothered my for over 3 weeks. I complained to the corporate office but never even received a response. Food not worth bad treatment. read more

Literally the worst popeyes I've been to. Workers were out smoking while we pulled up. Had to repeat the order several times and they still messed it up. Nothing is kept up inside or outside. The entrance is a giant pothole. I'd rather spend my money at kfc or McDonald's before I go back here. read more

Have tried this Popeyes many times only because it's so close to home. Every time is a nightmare. One time they literally ran out of chicken.... How. How the actual fuck do you run out of chicken. Also the dining room was closed.. come to find out it was being used as a daycare for the workers children... seems like good work practices? read more

No straws, burnt bottom bun on sandwich, and given the wrong order. 10/10 would not recommend going here. They told us they were out of straws. read more

Popeyes Louisiana Kitchen - Burnt bottom bun no straw - Fast Food Near Me - Gallatin, Tennessee

We picked up our dinner at the drive through and noticed that they forgot our large order of cole slaw. We noticed just as we were getting on 109 so we called and the manager said we could come back anytime and get one since I didn't want to go to the next exit and turn around, (we were both hungry and tired and just wanted to get home). Anyway, I was over that way and decided I would grab the cole slaw so I went to the drive through and explained what happened. The woman told me that I needed the receipt before they would give me a new one, not in a nice way, then half of the workers came to the window to basically gang up on me and shout at me. I said, do you really think I'd come to the window to try and scam Popeyes out of a cole slaw!!! So, check your orders before pulling away, no matter how long the line is behind you. I've learned my lesson. #DumbPeopleDon'tHaveToBeRudeToo! read more

Good luck going after 7pm. They are always out of something. Chicken, tea, soda, they don't have any. The service is terrible and the people are rude in the evenings. Please build another location for an evening option. read more

Y'all I love Popeyes but man.... I will be driving to Hendersonville from now on to get Popeyes. I have tried this location several times and it never seems to go smoothly. I waited 25 minutes tonight for a 10 piece family meal. About 7 cars got their food while I was pulled up waiting. The staff was very apologetic about it and nice but I didn't come here to have to wait over 20 minutes after paying to get my food. 15 minutes after they pulled us up they said it would only be 5 more minutes but yet we still had to wait another 10. It's just very frustrating. They said they had to change the oil....which would make since if no one was getting their food but that wasn't the case. We were the only ones waiting..... again very frustrating. read more

What the actual CLUCK!?!? 7:30 pm. Manager says "start" winding it down! Ummmm.....there was only one pan of chicken out of four ready when we walked in. Zero unsweet iced tea. One man came in with two boxes of biscuits that were supposed to be a side and tenders. He got all the way home and had only biscuits. She also just said " do not put down any more tenders". They don't close until 11:00. As we were leaving there were 5cars in the drive through and 3 guests waiting to order inside. If they wind it down anymore you could say this is a self serve drink station. PEOPLE LOVE THE POPEYES BRAND!!! You are killing it and letting money walk away. Step it up, y'all. Time to rally! Next time I will be going across the street to Kentucky Fried Chicken. Bye Felicia! read more

The worst of the worst better check your order before you leave or your out of luck. The manager won't come to the window when something's wrong. Which will most always happen. The whole crew needs to be replaced. read more

Very slow. The staff working was not very fast to get meals out to people. The staff was not the friendliest and they were very vocal about an issue at the drive-thru that probably should have not been publicized throughout the restaurant. The location was clean and inviting, but not a top notch location. The food was warm and tasted great. read more

The food is always good but order quite a bit cause out of 5 items only 3 were right.

As far a chicken places go Popeye's is not bad. Their "spicy" chicken is mild at best. Their tenders are thin and stringy. The variety of sides are impressive but sparse. There are better options for chicken unfortunately. read more

WORST FAST FOOD EXPERIENCE EVER!! Waited in the drive thru for 10 minutes without moving. Went inside to order and waited 15 minutes at the counter before anyone even said anything to me. Fast food? Not at Popeyes... not to mention they were not busy AT ALL!!! I was the first person in line and by the time I ordered there were 6 people behind me waiting as well. 5 workers working in the kitchen and 1 working the counter.. should have NEVER had to even wait. And not to mention they got our order wrong!!!! We ordered the $10 tender box and they didn't give us everything that came with the box. Will never go back to this horrible place!! read more

I purchased the chicken sandwich, it was lukewarm at best. The bun was smashed. The chicken was not crispy or flavorful. This may have been a bad day for them, but I will not go back to this store. read more

They told us five minutes on the chicken tenders, in about three minutes they came out with the food and as my husband is driving and eating the skin came right off the chicken tenders because they were half done and I tried to call and they didn't answered of course, We got mashed potatoes and red bean and rice without any silverware so my husband had to pulled back in the drive thru to get sporks, I guess we need to use our fingers. If we would have known the chicken tenders were terrible we would have gave those back too. They deserved a zero. read more

My food was so delicious! Everything correct. Very satisfied ! Very crispy and fresh. Best Popeyes in middle TN! Thank you.

Absolutely awful service. This is the worst Popeyes I have ever been to. They can't get anything right. So many people had their orders messed up. THIS PLACE IS HORRIBLE. read more

Just had a bizarre experience in the drive thru at this Popeyes in Gallatin. A woman started taking our order. We tried to order a 12 piece bucket. We requested they substitute wings for thighs or anything else, because we don't like wings. A guy chimed in and said " Uhh, I'll do the best I can," then silence. I said "what does that mean you'll do the best you can?" After a few moments the woman came back on and said "We'll do the best we can, but it will be 15 minutes. We'll have to pick all the wings out." They both sounded perplexed and kind of put out by the request. My wife and I pulled out of the drive thru line and went somewhere else. Amazingly poor customer service. read more

Just tried their new spicy chicken sandwich. Wow! The best chicken sandwich on the planet. I now understand what all of the excitement is about. read more

Today was probably the worst experience I've ever encountered with the Gallatin, TN location! I order from the drive through as usual, pull the speaker and place my order for a window special. I ordered the 11pc box (chicken only) for $13, get to the window pay for my food even added dipping sauces for 25 cents a piece. Fast forward, I get home open the box to my surprise I see 3 breast, 3 thighs, and 5 wings and NO legs. I call the store, someone finally picked up. I then asked to speak to a manager, the female on the phone says " I am a manager" (never mentioned her name). I began to explain my issue, for her to respond and say with a deep sigh right before "well sir I'm so sorry your order was messed up". I ask if they are out of legs or just didn't have any at the time? She says "they probably just didn't have any up when you ordered". I said "so rather they tell me there would be a wait, they assumed I would rather want wings?" Then she goes on to say I can bring the chicken back with the receipt and would fix the order for me. I said so you expect me to come back after being there already, and bring the food back with the receipt in order for your staff to do their jobs correctly. Now I've worked customer service since I was 18, yes I hate it but it's what I applied for so it is what it is. From fast food to retail to even telecom companies, not once have I ever sighed when someone has an issue or concern or whatever the case may have been. I sure as hell wouldn't have gave an ultimatum on something that would have been or was clearly my fxxk up! Before getting the "so called managers" name she hung up in my face because I advised her that her staff should make customers aware of things like that. Rather than making my mind up for me, or giving me what tf they think I want or even what they just have! For the past few months to a little under a year maybe the service has been hit or miss whether the employees are outside smoking and saying they are out of chicken or even closed 30 minutes earlier than what their hours state. With all this being said, I hope whoever their sorry excuse of a manager they have working in there today is never there again when or IF I even go back. Learn some etiquette when dealing with the public, this is your job at the end of the day. If you don't wanna be there then clock tf out or quit bc you obviously should not have even been hired. The epitome of horrible customer service and this will also be sent to corporate, and district or division leaders. read more

6.14.19 Friday Lunch, Alice Manager,Essence Front Counter. Wonderful greeting when you enter, popcorn shrimp great flavor & price. Chicken is right on seasoning, keeping customers happy with great service read more

Service was very slow. They were out of fries,green beans,corn, and all sides. The lady had a bad attitude and didn't give us our card back at first. They started our food right when we got to the window. Overall terrible service. read more

This place is ridiculous yet amazing. How does a chicken place run out of chicken? I've been there twice when they were out of legs and thighs, it's one thing to be out of apple pies which is a regular occurrence but chicken? The staff seems to be untrained and uncaring for the most part, I don't know who owns this place or is supposed to be managing it but neither is done well. This is a shame because Popeye's chicken is very good when you can get it. read more

fresh oil ,, starling clean kitchen ,, all crew are fast and professional ,, they always do whatever they could to make their guest happy

Sat in line for 30 minutes before we placed our order... was told after another 15 minutes at the window to pull up and they'd bring it out. Another 20 minutes pass and we finally go in and they were literally out of chicken, employees were in no hurry for anything. Literally over an hr. Also saw what appeared to be a drug deal between an employees in the parking lot. I mean really? And we were not the only customers who had to deal with this. They would pull the cars up and keep taking orders while not serving the guests who's money they already took and who had been waiting an hr for drive thru fast food. If you want food from this store, be prepared to wait a long time if your white especially. Every single black person got served before several vehicles of whites that had been waiting as long or longer than us. And how do you not have any chicken cooked at 6:30 pm when most people get dinner? Corporate needs to revamp their entire team at that store. read more