Very yummy fried chicken. Service was fast. Servers were friendly and didn't seem like they dreaded working at a fried chicken place. The ambiance is cozy but it fit my party of 12 easily. A great place to get fried chicken after ORD but before Elgin. Great place to get late night fast food!! read more

Popeyes Louisiana Kitchen - Small and dimly lit... lolz - Fast Food Near Me - Mt Prospect, Illinois

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Cheap b@stards! I ordered the flounder sandwich on the app. By default it comes without tartar sauce. There is no way of adding it on the app you can only edit the pickle. When I went to pickup the order I told them I would like tartar sauce added to the sandwich. I explained that the app by default would not allow me to add it myself. I was told that it would be an additional $1 to add the sauce. I spent $30 on this order and they would not even add the sauce I was supposed to get it the first place. Not great customer service. read more

I LOVE THIS POPEYES LOCATION!!!!! When a service is so good that you have to talk about it, this is what I'm experiencing! I go to the Popeyes in Mount Prospect located at 1790 West Algonquin Rd. every week without fail. This is by far the best Popeyes restaurant I have ever visited. The manager Eva is the absolute best. She is kind, respectful, very helpful and efficient. The food is very tasty and hot. The staff is really really nice and they go out of their way to be very kind to everyone. At least when I'm there I can't speak about other people's experience. I've been going to this Popeyes for over 25 years. When I say that I always have a great experience, good food. I strongly recommend Popeyes restaurant in Mount Prospect. read more

Uber eats order for delivery was picked up from this location. Food looked awful. As if tossed together quickly and flung into a bag. Sandwiches missing ingredients, food quality poor and temperature cold. Usually I'd call and speak to a manager, given how poor reviews look here, I'm not sure it's worth. Some blame would be applied to how Uber decides which location to push the order to. Given where I was at the time of placing the order, it makes no sense that food traveled from the nw suburbs. By quality and looks alone, I'd skip checking them out. If I end up speaking with management I will return and update. read more

Probably the worst Popeyes I've never been to. The first time we ordered from them, they got our group order totally wrong and missed several items. They also gave me the driest red beans and rice ever..it was basically just rice. Today, I figured I'd try them again on my own from the drive-thru. Ordered a large spicy sandwich meal - mashed potatoes and fries as my sides with a sweet tea. They ended up giving me NO SPOON and 1 SINGLE NAPKIN. They also put no ice in my tea so it was room temperature, and they didn't even give me the sweet option! Oh, and they forgot my biscuit! Worst experience ever. Don't go here. read more

Terrible service!!! They got my order wrong.I ordered plain chicken sandwich and pickle glaze chicken and Cajun fries. No fries were given to me .The plain chicken sandwich wasn't plain read more

Horrible customer service. Horrible wait times. Horrible location. The absolute worst!!

The workers are really nice and the food came out really quick and the food is also really good and I would recommend for you guys to come out and eat here read more

Cashier was in a bad mood !!! She was moody n not helpful she gave me my order wrong !!!!!

If you want Popeyes drive to a different location. Incompetent workers, handling cash and touching peoples food. Im always missing half of my items whenever I order, and if I'm not missing them it's because they're not even the right item. read more

Great Customer Service at this location!! The opposite of what this brand is known for. I pass three Popeyes to dine at this location. What a difference when you have a great team & operator!! read more

After we paid we were told it would be an eight minute wait . Fifteen minutes later still no food . This is the worse Popeyes I've ever been to . The employees are just plain lazy ! read more

I was highly disappointed yesterday with this location. I ordered from here to find out hair is in my food. I kindly returned back to the store location and spoke with the employee. I noticed the cook in the kitchen didn't have a hairnet on, and neither did the employee I had spoken with. I stated that I had hair in my food, and when showing her, she acted as if she couldn't see it, so when I proceeded to pull the hair out, she began to act in shock, asking, "What is this?". I proceeded to tell her it's hair in my food that I retrieved from this location. The first thing she stated was, "My manager isn't here," and I'd have to wait 20-30 minutes for your manager to arrive. I stated that I didn't want the manager; I just wanted a new sandwich, and she stated again, "My manager isn't here to tell me if I could make you a new sandwich. " I proceeded to tell the employee that I'd sit in my car to wait! A few minutes later, the employee came out to my car and stated her manager gave her the OK to give me a new sandwich, and I received a new one. CHANGES NEED TO BE MADE IN THESE RESTAURANTS. read more

Popeyes Louisiana Kitchen - Hair Inside Popeyes Spicy Chicken Sandwich. (Cross Contamination) - Fast Food Near Me - Mt Prospect, Illinois

Eva and Jackie are good service workers. They make sure I get my food on time. And they are very friendly. I enjoy going there to buy chicken. read more

I love dark meat signature chicken, i ordered a lot of time, sometime i got bad chickens, not fresh and i can taste it was warm up a lot of time before i got it. I had diarrhea a couple time from them chicken. read more

To whomever this may concern, was my first and last experience at this establishment. Order thru drive thru , was explained to wait 5-7 minutes for my order , waited for 15 minutes. When my order had arrived , I explained a missing drink , did receive it . But did not go thru all the boxes , once arriving home did not get the order I was suppose to . Missing a complete sandwich, ordered a 4 piece meal , only received 2 pieces of chicken . Called the establishment immediately, and was told that it's been too long for them to reimburse the missing food. And was hanged up after asking to come get the missing food . read more

It's hard to have a WORSE experience at a restaurant. Went to the drive thru, and the attendant said she didn't understand my order (I ordered two chicken sandwiches and two sides). Once I paid, I noticed the chaos inside. The window attendant said they were behind and to pull up, and it would be 2 minutes. I noticed one other customer already pulled over and waiting. There was a kid who looked very underage running back and forth from the restaurant to the waiting cars, and asking people what they ordered. After waiting for 10 minutes, he came over to me and asked what I ordered. I showed him my receipt, and he ran inside and came back out with a bag (my order), everything just thrown into the bag, sideways, upside down, whatever. At that point, we drove home to eat. My wife took a bite of her chicken sandwich, and instantly was like, UH OH. What a disgrace - completely pink inside, and looked like a ball of raw garbage. My side order, cold and obviously made hours ago. DONT GIVE A PENNY TO THIS PLACE, YOUVE BEEN WARNED. read more

Popeyes Louisiana Kitchen - Pink raw chicken - Fast Food Near Me - Mt Prospect, Illinois

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Good God. When I tell you my food was dreadful. It was dreadful. My chicken nuggets were uncooked. RAW. Like you take a bite into an alive chicken. Pink on the inside like a barbie dream house. The service isn't too bad. They are quite nice. But the food just makes me wanna do a little irish jig around my toilet. read more

Came here amid the chicken sandwich hype. Generally speaking though, I do love that chicken from Popeyes. Their chicken fingers are fantastic, and I just love the breading. Whatever spices or recipe they use, it's fantastic, it has the perfect crunch and flavor, a one-two knockout for your taste buds. This Popeyes was A-OK for me. We came here on a Thursday evening, near closing, and there was no line. The wait was barely 2 minutes. Unfortunately, they ran out of the spicy chicken sandwich, so I settled for the regular chicken sandwich. The soda fountain is setup on the counter, but sideways, I couldn't tell if it was a help yourself thing, or a staff thing. The chicken sandwich was A-OK. I honestly wouldn't wait 45-minutes for the sandwich.... I probably wouldn't wait 5-minutes for the thing. The sandwich was on a buttery brioche bun, which I think sets this sandwich apart from other places. The sandwich consisted of thick-cut pickles and a pretty generous chicken breast, drizzled with mayo. Well, I guess I can say that I tried it. Considering it was the end of the day, the restaurant was looking pretty dingy. Their chicken trays where they stage their fried chicken was filled with breading crumbs and I was too scared to really look at their semi-open kitchen or bathroom. Their booths were you sit down on were looking dingy as well. It's one of those places where you know you'll need to wash your clothes when you get home. I'll rate it CTA-clean. Yes, Chicago Transit Authority clean. Protip is to just go through the drive thru so you're not aware of the cleanliness of the inside. But in terms of the food, it was A-OK on this visit. read more

Horrible wait times, horrible customer service. I've sat in the dtive thru for 20mins at times. Going inside is even worse! From management on down the crew is slow!!! Slow moving and slow in the brain. read more

I'd like to thank the manager by the name of chelly phenomenal customer service and leader of her team food is totally amazing and most importantly very hot food as we all would like kudos!! read more

Not sure if all the negative reviews here I mean come on folks it's a chicken joint. I ordered a 2 piece meal and it was juicy crisp and...dang was it soooo good! I got a side of rice and beans which were hot and satisfying and the biscuit was fresh, buttery and so good. Finger lickin...whoops wrong place. Needless to say I love Popeyes and this location was good! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Mt Prospect, Illinois

Haven't been to a Popeyes in quite awhile, but with this new hype for their new mild & spicy Chicken Sandwich. Had to check out what the big deal was. Heard some folks waited beyond 45 minutes to get a Chicken Sandwich in California. Well, tried it and have to say not bad at all...ordered it with an Iced Tea and a side of Red Beans & Rice. Service was extremely polite and respectful, nice to see that again ( Like Chik-Fil-Et). Will strongly consider having another Sandwich from Popeyes! Cheers. read more

Popeyes Louisiana Kitchen - Spicy Chicken Sandwich! - Fast Food Near Me - Mt Prospect, Illinois

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Absolutely the slowest service I have ever experienced in my life. My order went in at 11:02, it it 11:52 and I'm still waiting. I will never come here again. read more

Typical Popeye's. WY too many employees for the size. There were 5 people up front in a tiny space. This is the smallest Popeye's I have ever been in. Didnt experience any of the bad things other helpers experienced here. Staff is a bunch of loud talkers, but it's a fast food place. You can't expect too much. Not terrible. Not the best. Pretty middle of the road. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Mt Prospect, Illinois

Went to the Arlington Heights location. Great chicken and sides ! Would definitely go back again without any hesitation ,

**Went on a Saturday evening which will make this rating understandable** Food was warm and fresh, nothing to complain about there! However had a 5 minute wait at the drive thru speaker before receiving any service, with 4 other cars pulling up immediately after. Employees seemed a bit on edge through the speaker, upon getting to the window found that my partner and I had to wait in the drive thru parking.. and then found out that we were missing a food item. However the manager on duty was very understanding and immediately gave us the missing food item (really a great manager!) Noted that employees inside seemed like they were scrambling to get orders out, I would like to emphasize that it is NOT the employees fault, SM just needs to add staff on a busy night. read more

Long long wait said drive thru down. Alot working just slow orders. Manager rude told us go sit down and wait. Waited over half hour for apple pies and food Manager even said sine u waited so long I will give u an extra side. Looked in bag and NO extra side. read more

Solid Popeyes location! Friendly, always willing to make fresh items. Not the fastest fast food but quality takes time. read more

Placed a mobile order and it didn't go through to the store but it was still charged to my card. I went in store and was told there was nothing they could do for me because they didn't receive the order even though I could prove that I paid for it and placed the order. They were busy at the time so I understand being in a rush but now I have to wait for a refund when it would've been so easy to just make my order in the first place. Unhelpful and a lot of trouble over just some chicken. read more

This specific popeyes location gets 3 stars because I love their chicken, tons better than kfc. Food is great for fast food especially when fresh, however get ready to wait if you drive thru it. Like 10-20 minutes during peak hours they get very slow, always check your order before you leave here because they always forget to put sauce in mine , mediocre-bad service, great fast food UPDATE: This location has gone further downhill, waited 12 mins for chicken tenders at 1130 not even the lunch rush yet! Plus the tenders were slimy? And forgot my sauce every time the past 4 times poor service, this Popeyes needs new employees and management read more

I purchased a 3 piece spicy combo dark chicken & coleslaw. There was no biscuit & the coleslaw was terrible. This has been the 2nd time in 30 days this location has gotten me. Check your order before you leave read more

I ordered 5 chicken promo online. And when I picked it up and opened it at home, there were 4 pieces of chicken in the box. I understand once, but this has happened three times so far. What I would like to say to those ordering here is to always check the number of chickens in the box before pickup. read more

They seem to of gotten smaller and not as juciecy used to be more fresh I think they try too hard for faster abs instead of quality

STAY AWAY!!! Filthy and dirty....The most unprofessional and rude customer service. Attitude galore. I wasn't issued a receipt, I kindly asked for one since I was purchasing items for work and needed to expense it. The female behind the counter gave me attitude telling me the total, after which I stated that I needed the receipt for financial purposes, she went off with an attitude that their printer is broken. Second time here, never again. The Illinois department of health should come here and do a surprise inspections as well. read more

Every time I've been here the chicken sandwiches are super tough and almost seem undercooked. Trying to chew the chewy undercooked chicken makes your gag reflexes activate and it's honestly disgusting. I'm no food critic but this is terrible and was a complete was of money. read more

Popeyes Louisiana Kitchen - Spicy Chicken Sandwich - Fast Food Near Me - Mt Prospect, Illinois

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Worst location ever bunch of people standing around joking and laughing food taking forever people off-duty standing over the food with the regular clothes and bookbags on lobby is closed and when walked in told by the guy what you can't see the sign saying our lobby is closed drive-through only will not be back read more

Ridiculous service and I just cannot believe this.... Asked for a 5 piece tender combo and this is what you get after waiting 10 mins. I just can't. Reasons why I don't go to this location but I thought I'd give it a try again. My fault I guess read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Mt Prospect, Illinois

Worst drive thru experience. Waited 5min just to place my order. If I wanted no pickles or extra mayo on my chicken sandwich it was a 15min wait!!! Wtf? 15min how?why? Ordered it how it was and didn't even come with mayo on the sandwich. Isn't it suppose to already come with it? Ordered fries as well and they where just dumped in the bottom of bag. Really? Could put it in a box or another small. read more

Popeyes Louisiana Kitchen - the inside of a bag - Fast Food Near Me - Mt Prospect, Illinois

Wish I can give ZERO stars. Always check your bag before you leave. I can't even tell you how many time they shorted me. Several times (at least 5 times no joke) they didn't give me thighs and sauces for tenders. There's always problems with this place. Staffs are slow rude careless. I honestly don't understand how they are still in business. Drive-thru is absolutely crazy slow. Mobile order is crazy slow (they can't find your orders so you will have to wait in the store). ***DO NOT COME HERE*** read more