These reviews are all for the service. It's fast food service, wtf do u expect ? The food here is good and never had a terrible experience yet. read more

I always pass by. I am not one to go to chicken places. Since I can do the chicken myself. Today why not! I'm more going for the crispy skin. The meat is moist unlike other places that over cook the chicken and it's dry. I got the crispy skin and moist chicken. Great. I would definitely recommend it and come back read more

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Happy Tuesday. Tanya Dickens, I want to compliment first your Blueberry Lemon Cheesecake. I can't stop buying them. I brought 3 yesterday 6/26/2026 3:33 pm and I sometimes buy 2. I see they are seasonal. May I ask if they continue on you menu permanently? Thank you. I always ask myself how anyone can complain about your employees and managers at the Haight Ave store. They are always pleasant and ready to assist. Your manager is there to assist if they hear a customer that sounds upset. Maybe some customers want something extra or free or wany you to move faster. I can honestly say, your managers value customer satisfaction. If there are complaints your managers remain humble and kind when explaining why? I personally asked for something extra, my extra crispy spicy chicken breast lol I have to accept "no" because its their descision. If someone asks for extra condiments, they don't have to give you 10 extras. Thank you for your EXCELLENT CUSTOMER SERVICE managers and employees. I would like a cheesecake. read more

The customers service is excellent! Staff are extremely kind and professional. Food is great and I have no complaints!!

I ordered hot wings, they gave me plain, I then received another order which I wasn't charged for. They were horrible. I normally try not to throw food away but these wings absolutely deserved the garbage can. Never again Popeyes read more

Great service. Fast and happy service. Very clean restaurant. Helped right away. Location was perfect.

Placed an online order and the fries and Mac and cheese were missing from my order. I also order unsweetened tea and got sweet tea. I'm a diabetic so truly a huge mistake. I called to have them credit my credit card and they refused. Unbelievable!! read more

The absolute worst location. Tonight this establishment proved exactly how incompetent and unprofessional they truly are. I ordered (1) Spicy chicken sandwich combo with a large frozen strawberry lemonade ($16.99) (2) 3pc classic chicken tender combos both with cokes. A side of fries and a regular drink. Order was repeated back to me just like that. I get to the window just for them to tell me I only ordered 1 spicy chicken sandwich combo and 1. 3pc tender combo and only 3 drinks. With the receipt to reflect that order! BUT CHARGED MY CARD $41!!!!! THEN PROCEEDED TO TELL ME (after I told them they scammed me out of my money) THEY CANNOT DO A REFUND BECAUSE THEY DONT HAVE A MANAGER AND ARGUED WITH ME THAT THEY GAVE ME WHAT IS ON THE RECEIPT!! One of the male workers really said "ma'am is the receipt lying or am I lying" and I replied "BOTH!" The craziest part is on the receipt it says 1 SPICY CHICKEN SANDWICH COMBO 1 3PC TENDER COMBO AND 1 REGULAR FRIES $41!?!?!?!?!?!?!? I'll be calling again and showing up if I have to in order to get my money back!! Popeyes in Poughkeepsie once again is the absolute worst location and they will try and scam you out of your money by not putting your order correctly on the receipt but charging your card for the original amount!! Disgusting behavior and (Some) disgusting staff who need to speak correctly. Highly will NEVER recommend or spend my money there again. read more

Popeyes Louisiana Kitchen - Is this $41?!?!! I absolutely don't think so. They need to get it together. Especially two of them (male and female). - Chicken Wings Near Me - Poughkeepsie, New York

You ask him what you can improve you can improve on the food I asked for classic chicken dinner. I got chicken wings and the chicken wings were so hot that I couldn't even eat them. They're not gonna be in business so let them have their fun $20 that I spent . Mr. manager you've been wake up or you ain't gonna be having a place then again I suppose some people just like to eat anything, but it won't last believe me. read more

This was the worst Popeyes experience ever. I'm not looking for a 5 star experience, but this spot was worse than any Popeyes I've been to. And I've been to Popeyes in the worst neighborhoods of NYC. You must enter the drive thru with caution. The over filled trash bins and litter throughout the parking lot are a feeding ground for these large ravens. The menu board is not only missing pricing, this location is missing items being promoted and Popeyes staples as well. They are promoting the "Surf & Turf". After ordering it, the cashier informs me that they are out of shrimp. It's only 3pm. By his laughter, it was obvious that he found it amusing that they were already out of the promotional item. Well, I guess these things happen. So I order my normal 3 piece chicken combo. The cashier asked me numerous times what my side order. He then says, "Oh, I already hit that button." When asked what drink, I ordered a Diet Coke. The cashier laughs and says that they don't have any Diet Coke either. He then begins to laugh again. At this point, I canceled my order. Again, I have been to several Popeyes locations throughout the country. This was the worst experience at any of them. Fix your menu board and include the pricing. Clean out the trash bins, drive thru and parking lot. Train your staff to provide quality customer service. read more

Popeyes Louisiana Kitchen - This place is disgusting, have limited food items on the menu and immature staff. - Chicken Wings Near Me - Poughkeepsie, New York

Worst drive they experience ever. Cashiers were rude with an attitude and the food took long time. Not worth visiting. read more

I couldn't even give it one star! My husband brought home wings and said that the girl told him they had to have sauce on them if they had bones in them he didn't fight back. I tried one. I now have indigestion. That is so nonsensical. We shouldn't have to pay for something we can't eat. What are somebody was allergic to it?!! They've lost a customer! read more

Placed an online order 30 minutes ago and the order is still not ready for pickup I've been in the store for over 30 minutes and have not received my food pls hire more people because this is extremely frustrating read more

I waited to have lunch here today a bit later than the noontime rush - I'd driven past this Popeye's during rush hour a while back, and the drive-thru line was backed up into the left lane of 44/55 arterial traffic eastbound, and it was backed up from the other entrance from Main Street too. Even after 1pm on a weekday, the drive-through was still busy. The food is good - it's Popeye's (if you like it then you know), though it does feel like with your combos you get a little less for a little more these days (a 3-piece white meat combo has 2 wings; didn't it used to include 1 thigh and 1 wing?). The cole slaw is a bit creamier with larger chunks of cabbage (sounds cost-cutting to me). But these are issues at the corporate level, not this specific business. What they need to do is get a little better organized. I could not believe the number of people working (perhaps some people in training), and it looked like they needed as much traffic direction behind the counter as on 44/55. Evidently you are supposed to order on the left and pick up on the right, but there are no signs saying so, and the cluster of poles that would normally be set up to direct a flow of customers were just that - clustered - in the middle. So you have a lot of people mixed together in the same line trying to order or pick up. I ordered at the exact same time as another friend, who was ordering from the other register - my meal came out quite a bit later. But I will say this - as soon as there were no customers at the counter, EVERYONE here pitched in to tidy up, by straightening, washing, sweeping, restocking - whatever needed to be done. So... they've got a bit of work to do here, but this is STILL much better than no Popeye's in the area! read more

Popeyes Louisiana Kitchen - popeyes in the snow - Chicken Wings Near Me - Poughkeepsie, New York

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Staff managed to botch an order of two things. Got our sides wrong, added drinks and sides we didn't ask for, and then charged $31 for a meal that should have come to $20. When asked to see the receipt they declared the machine was conveniently broken. Upsized drinks to large without telling us because "we're out of all the other cups"(?). And of course upped the charged. Service was dismissive and moved us along when we tried to raise an issue. read more

Being that this is the only location local to my town, I am forced to go here when I want Popeyes. However, once the Wappingers location is built, I will no longer be frequenting this location. I normally go through the drive thru since I do not live in the area. Employees have been rude to me in the past. The food is good, I can't say anything about that. The major problem that this location has is that they're constantly out of everything. Whenever I go to Popeyes, I have a certain food item in mind that I want. I get there and they don't have it, so then I choose something else that I want. They also don't have that. Therefore, I am limited to what I could choose and I have also wasted a trip there. Things also get left out of my order, which is also disappointing. I hope that this location improves, otherwise they aren't going to be there much longer. read more

Ordered an 8 piece bucket with a Medium Drink because the sign said if you order a medium drink you could win a prize but cup never came with a chance to win anything I also ordered spicy and when I got up to the drive thru window I was told there was no spicy left. I am amazed how many times I could come here and they never can get my order correct on what I want, I saw 6 people pass me in the drive they while I waited the usual 20 minutes because they ran out of chicken sandwiches again. Next time I come here I should ask what's the difference between the $10 surprise me meal and the $20 Surprise me meal? read more

Don't try to redeem your rewards at this location in person, I've ordered many times and redeemed my rewards in the online ordering but you can't redeem them when you go in person. read more

I have mixed feelings about this location ... the food was okay but the business etiquette left much to be desired. The first time I arrived the line was incredibly long due to everyone wanting a chicken sandwich and because the parking situation is not great it made it challenging to be in the drive thru safely, so we left. On another occasion (trying to get the chicken sandwich) we decided to stop by it was about 6pm I think and when we pulled up there was a lady outside yelling to the cars that they ran out of chicken, it was closed and all the chicken left was frozen. Very interesting. So again we left lol. On another occasion (we are the persistent of sorts) we decided to try again. This time there was no line (the hype for the sandwich has died down) and we were able to place our order with a nice lady assisting and enjoyed our sandwich. I thought it was good my only complaint was that it was not super hot. I like mine to feel very fresh like it just came out of the fryer but I think mine had been sitting for a bit. But it was good and fries were hot. Ironically... I would go back. read more

Popeyes Louisiana Kitchen - Chicken sandwich - Chicken Wings Near Me - Poughkeepsie, New York

Wingers popeye....does not have act together....wait till they get their act together....waited 45 mins for mobile order

I see I'm not the only one who has had a bad experience here. No biscuits- no substitutions. Only plain chicken tenders because the chef was going on break. My son ordered two sandwiches. Got one. Asked me what kind of sauce I wanted them never included it. Walk in and they are either on their phones or stare at you. No hello. I guess the management just doesn't care. I've been there twice and will NEVER go back. read more

This Popeyes location is definitely not the best. Drive through employees are rude and dismissive. "Yup" and other one word answers are all you will be lucky to get out of the staff here. Food was alright, but I have had much better service and food at the Yorktown location. I found their chicken to be overly cooked and for the fries to be a small portion. Overall not bad for fast food... read more

Honestly I'm not sure what everyone's beef is with this place. My boyfriend and I went here last night - a Saturday - at 11pm (because everywhere else was closed or closing soon - so already they're good for that) and we had a great experience. We ordered through the drive-thru and the staff couldn't have been nicer or more polite! They (very politely) let us know that they were out of chicken sandwiches, so we got the 5 piece chicken wings instead with Cajun fries. Not a big deal - it was near closing time so it made sense that they would be out of some things. I refuse to take off a star just because they didn't have what I wanted....because it's 11:00 on a Saturday night and I'm getting fast food....I'm not gonna complain, I'm just happy to eat LOL. The chicken was cooked perfectly and super delicious. The fries were the bomb. And the biscuit was flakey and - most importantly - NOT DRY! Good stuff. Will definitely be back! read more

Terrible service. First I ordered a number 8. Cashier mistakes it for an 8 piece. Totally ok with that, but when the cashier read back the order, I corrected her. The manager who was already preparing the order gives me a nasty look. (Sorry your employee messed up!!) The place was dirty. Swept up piles sat there the entire 20 mins I was there. Food is garbage btw. This was my first and last time at popeyes. read more

Chicken doesn't even cover half the bun! It usually is the opposite but as you see this time they definitely shorted me some chicken read more

Popeyes Louisiana Kitchen - Ordered a Classic Chicken Sandwich Combo and the chicken doesn't even cover 1/2 the bun! - Chicken Wings Near Me - Poughkeepsie, New York

Watch your receipt! They don't want to give you one because they sneak in $0.50 for your drink and also try to trick you into ordering a large with a combo. If you say "No", they still charge you! read more

Not the first time getting order screwed up. Last Saturday arrived at drive up after placing order thru the app. No bone in chicken. They had tenders and nuggets but not what we wanted. Plus cannot give a refund? Really... we took what they offered but will not return. Popeye's corporate was contacted and very nice response from them. read more

I'd skip this Popeyes location. Other Popeyes locations are much better and provide much better customer service. Nobody is perfect. And we always go out of our way to support local business. But we seem to consistently have multiple issues with this particular Popeyes. Last night we ordered from the app. We tend to do this because they are oft times slow, due to understaffing I believe. So we often flex to using the app. When our son showed up to pick up the order, they told him they had given our order to someone else. When our son showed them the receipt on the phone and they realized they made a mistake, the manager said "What am I supposed to do; check everyone's receipt when they pick it up their order?!". He said; "Yes." My son then showed them the actual confirmation email for the order. Even with that proof, the manager said he would have to pay again for another order. After about 20 minutes of saying my son's receipt was a fake and refusing to make good on the order, they realized how crazy the question was that the manager asked and finally decided to give us our order.....and just like many other times, it was wrong. read more

This location need to improve in customer service they all look like they don't want to be there. Always look like they are mad. I always give the person a tip who prepared my food despite their attitude. wasn't going to write anything but today I literally spend like $50 for chicken tenders for my kids. Tell me Why it smells like shrimp? Do they used the same oil to fried everything? My son is allergic to shrimp so I had to get him something else. Popeyes fix your attitude read more

It's really bad. Never seen anything like it. Dirty. Slow and chaotic. Go there just to witness it.

The first time I went here I was overcharged and literally had to sit there in the drive through before they refunded the difference. That was a few months ago, so I knew what to look for today. Wouldn't you believe it...same exact thing! CHECK YOUR RECEIPT! The very same woman that didn't want to refund me today was the one who tried to gouge me the last time. This place is ran by thieves. read more

I gave two stars because i had a coupon offer that didn't show on online receipt but i had proof of it and they weren't helpful. In fact said "we can't give away free chicken" meanwhile the coupon offer was for that. Saying "we cant do anything regarding app orders"... WTF?! They made me feel like i was a liar. Bad service even before COVID 19 they messed up my order. read more

Dirty. Food is gross. Tastes like old and rubbery. The staff is not well kept or professional at all. This place is a joke, how it stays open is beyond me. It must be the drive through keeping it alive cuz if you go inside you'll want to throw up from how dirty the place Is. None of the fountain sodas are working. None of the napkins or things like that stocked. Popeyes corp a should be ashamed of the conditions here. read more

Somehow this branch has gotten even worse. Sandwiches are always soggy, cajun fries are never in stock, and tonight the staff decided to not work the drive-thru. It's almost amazing how terrible this place is. read more

when they say its more flavourful than hot then lie i couldn't eat my wing even when i bathed them in blue cheese

Excellent food and excellent service. We ordered $90 dollars worth of food for office lunch party. I called ahead, pre-ordered and pre-paid in person. I Picked up next day - lunch was ready for pick up as planned. I called and spoke to lead person in charge and confirmed. Great service by all, especially Mylan and Melvin. Thanks for delivering such great food and service. Will defiantly come back again. We highly recommend and will definitely order take out again. read more

If you order online be prepared to park your car and go inside to pick up your food!!! Makes perfect sense lol... Wouldn't want to just stick the food out the little hole in the wall all the drive thru orders go out of... I even offered to go around again to the pick up window since they said the order wasn't ready yet and they said nope, you need to come in for online orders. Same chaos as always inside... wouldn't want to actually improve your business and get more than 1 star. read more

Given this place several attempts. Service is terrible. More concerned about carrying on conversations with friends, and co-workers than assisting customers. Place is never clean. For the third time in a row coming here they're out of multiple sides, missing many selections on the coke freestyle machine. Garbage overflowing and watched to employees look at it and continue walking past.. Piss poor management and/or ownership. Won't be back again. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Poughkeepsie, New York

They never have any seafood. The order takers are okay. Why advertise food that you don't have. Waiting on line to find out there is no seafood is not okay. read more

Staff is lazy and rude. The last two times I pulled up to the drive through window I wasn't even greeted. I called "hello" and they called "hello" back as if they were confused why I was there. I mean, you are running a drive through, and I driving through, so.... read more