I usually get my order delivered from here maybe one to three times a year, however long it takes to forget the last time. In maybe 6-8 years of ordering from here, they've gotten my order right exactly once. I was flabbergasted. I gotta assume they just throw whatever they want in. Last time I ordered a 10 piece family meal: two sides, 10 pieces all dark meat, 5 biscuits, two sides and sweet tea. I got one side, 5 breasts and 5 wings, 5 biscuits (yay) and an unsweetened tea. The correct items were on the receipt stapled to the bag, I just don't get it. read more

I have seen how this location has cleaned up as far as the food and customer service. My favorite worker who always gives a smile and positive vibes is Travis who works the cash register. Keep up the great work Travis. read more

I ordered chicken strips and they were terrible. All breading and no meat. I contacted Popeyes corporate regarding the experience. They were going to contact the manager who was to contact me, but I never heard from the manager or received a refund. I'm done with Popeyes. read more

Popeyes Louisiana Kitchen - Chicken strips - Chicken Wings Near Me - Springfield, Illinois

The place is a Sanitation Nightmare !! Kitchen is filthy , dining area is disgusting , bathrooms are a mess and outside areas are equally filthy !! Their home office needs to send someone to this place !!! read more

Sat in drive up behind 5 other cars. Wouldn't have sat there but we tried the popyeyes on south grand and it is totally defunct. So making it across town for this popyeyes was already aggravating. After all the the other cars pulled away, i honked at the window. "Drive up is closed!" Hmm there was no indication of that. To No sign, nothing. Urg! I went inside and stood for 40 minutes in a line of maybe 8 people. No one knew what they were doing. No employee seemed to care. As a matter of fact , it was lunch time and they didn't have anything cooked. So, "drop tenders we are out!" I wait. Hey that was quick! I take them home, 20 miles away AND THEY ARE BLEEDING RED FLUID. Uk. Bad bad bad bad bad Wth happened!! It WAS my favorite chicken. Poor management, poor service, uncaring staff and NASTY NASTY FOOD! read more

the dining area was a disaster. crumbs all over the floor, tables were a mess. my gma and i had to wipe our seat off just to sit thankfully our order was to go. before leaving we watched a workers child throw a pencil on the floor and then looked at us like we were supposed to pick it up. read more

Service was slow. Staff were inattentive and pretty much ignoring customers. Order was wrong. Would not go back. read more

Popeyes Louisiana Kitchen - Fries and chicken - Chicken Wings Near Me - Springfield, Illinois

Line for the drive thru is long and then when you get to the window they tell you to park in the front so they can bring it out. You don't get your food for almost 40 minutes, then they forgetting stuff that supposed to be in the bag. read more

This place is horrible! The wait is almost an hour long and the food isn't even that good.

It depends which Popeyes you go to. This one I believe closed up right after Pandemic. It did not have very good service but the food was good. They seldom had everything on the menu. You found that out when you ordered it. read more

I'm always cautious going here and I pray all the way there and back that the food will be good. Unfortunately that never happens except one time when a Caucasian woman was working there which amazed me but that was about 5 years ago and usually I get old hard chicken but I don't go there unless I am starving that way I am not that disappointed but today the gal on the speaker was actually nice; however when asking for my sides I didn't know what to get (the last two times I been there) no one provides the options so I think I got overcharged cuz all I know to get are the Cajun fries even though I cannot believe they got rid of the best side they had which was the Cajun rice, I still ask for it. I guess they don't sell the spicy chicken anymore either but hope they did because I did ask for the Cajun rice and I was already getting the Cajun fries so why wouldn't I want spicy Cajun chicken. I got up there and the woman who waited on me was nice as well which I was so jittery about cuz usually they not too nice Going to this location I don't say or ask for much because I'm used to how they treat certain people like myself and it reminds me of the Nazi soup kitchen episodes on Seinfeld. You ask for as little as possible being very nice and don't ask why i don't have an extra side and how come my meal didn't come with a drink? Got the food home, fries and biscuit on top instead of fries being in a bag. Big chicken breast which I was surprised the speaker gal asked if I wanted white or dark; cuz they never asked before. The chicken was tasteless as it had no spice whatsoever on it so I was thankful for the Cajun fries that helped make the tasteless chicken go down better. The biscuit was not good either. Usually you can always count on the biscuit whether you get honey or not...this time not but the biscuit was hard and dry. I was hoping SUNDAY was the day to go cuz it was empty at the drive thru but they either saving the spicy chicken and sides for their friends and family or maybe for the customers they like. read more

I find this Popeyes to be quicker and honestly more consistent than the other chain here. I've never had cold food, the customer service is good. I appreciated the last time I ordered a combination of items that would've cost more than some deal they had for the same items and the young man ringing me up was courteous enough to give me that option. They move the line quicker than the other location also.. I frequent here read more

Popeyes Louisiana Kitchen - Drive thru - Chicken Wings Near Me - Springfield, Illinois

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I strongly urge everyone to pay a visit to this particular Popeye's. Let me explain: I'm a fan of disaster tourism. I have visited some of the worst slums in America because I am fascinated by the crumbling abandoned buildings and the catastrophe of it all. Most of us don't see that sort of privation in our day-to-day lives. Visiting this Popeye's is a chance for disaster tourism in Springfield, Illinois. I approached the drive-through a little after 6 PM on a Saturday night, and with the dinner rush in full effect, the line of cars was at least 5 or 6 cars long. I attempted to enter the lobby to avoid the long line, but the door was locked. 99 times out of 100 I would simply drive away, but today something moved me in a different direction. A whisper in my ear telling me to wait it out in line. So I did. At least 10 minutes passed before the drive-through speaker would come alive. I understand why this happens sometimes. The order taker might have too many tasks to handle at once due to being under-staffed. It's a common problem. But that pace continued. It was no less than 10 minutes between each time the cars would move. When I finally got to the drive-up window, over an hour had passed since I got in line. I've seen MANY occasions where a single person (usually the manger) is running around like mad and doing the work of 3 other people because they are so understaffed. I expected to see the same scenario here. I was wrong. The gentleman at the window greeted me with a stare. After we settled our transaction, he disappeared off to the back. At this point, I was able to see that he was not alone. There were multiple staff members present, but nobody was working. The staff members were literally just wandering around aimlessly, taking sips of their drinks, and using their phones. After several minutes passed, the gentleman working the window returned and took an order through the intercom. Then he started bagging up my order. I watched him complete half of my order, pausing briefly to answer a call on his cell phone. A short time later, the rusty window swung open, and I received my food more than 60 minutes after I had arrived. The reason I urge everyone to visit this particular Popeye's, is because you will rarely get a chance to experience something this bad. Visiting this Popeye's is like driving through East St. Louis - it's a chance to stare with awe at how bad things can really get. When you have the opportunity to witness the lowest of the low in fast food, like this Popeye's, it makes you more thankful for what you have. When you see this Popeye's in action, you will truly understand how far we can sink as a civilization. read more

I door dash with yall and I cancel the order bc yall ain't have the chicken sandwich and the meal!!so im waiting for my money to send back its been two weeks! read more

Anything you read that is positive about this restaurant, I can guarantee you it is a lie. Employees are always late, you're blasted with the smell of marijuana when they hand you your food. They say they're open at 10 but if you come Before 1 they'll tell you they're closed cause half the employees aren't there on time, or are smoking outside. It should be against the law for the place to offer carry out because the restaurant only allows drive through so they can only clean twice a year and keep the line Portillo's long. Workers at the Sangamon public health department across the parking lot have noted this location as one of the filthiest they've ever inspected. They'd be prone to get you sick if the chicken grease wasn't so hot. Eat anywhere else and save yourself the spike in blood pressure if you value your life. read more

Why is this place still open? The service is terrible! Shut down if they can't perform their jobs and uphold the business name. What a disgrace! Never have red beans and rice. Always out no matter what time you go. Tonight I waited 60 minutes to get food, got up to the intercom to order and was told to order at window wtf? Then have to get mashed potatoes because no red beans and rice. Get back to our hotel to eat and no forks or napkins or the honey I asked for and the chicken is cold!. Also the sweet tea had chunks of sugar in it! So nasty!! Health Dept needs to shut them down! Send them home if they don't want to work instead of letting them ruin Popeyes!! read more

I haven't ordered yet but it's taking so long in this drive through. Like 10+ minutes per car. I was 3rd in line 24 minutes ago. I literally called them to make sure they were okay like something like is there just one person in there hangin on for dear life? are y'all good? update as i'm writing this: been 36 minutes. Somethin has to be wrong. Hope you guys get what you need fixed. God Speed. read more

Drive thru takes way too long. Like I had to wait 20 minutes to order when one car was in front of me.

Didn't mind i didn't get what i ordered, didn't mind no receipt, they forgot to give me my credit card back. There is no reason it should leave the cashiers hand read more

The food is amazing but the service is poor. Every time I've ever come here in the last year, the drive thru line was so long it went out into the nearby street (outside the parking lot). The inside of the restaurant is always either closed or extremely busy as well. Also, the employees are sometimes really nice/apologetic about the long wait and other times they just seem to be in an irritable mood. However, if you are willing to wait 20-30 minutes for "fast" food, the quality of the food here is definitely not bad. (I'm writing this while waiting in the drive they so I'll post a picture of how long the line is tonight, which is about the usual length of a full drive thru plus 3-4 cars in the street) read more

Popeyes Louisiana Kitchen - a view from inside a car at night - Chicken Wings Near Me - Springfield, Illinois

The superior Popeyes in town. Quick service. Kind, considerate employees. The food you order is the food you get and cooked the way it should be. You would think that's not asking for much, but you should visit the other branch on Wabash and see for yourself. 5 stars for this Popeyes. read more

Though I like Popeyes chicken, the service has been very slow at each fast food place in Springfield illinois every time I've visited. The one time I mustered up enough patience, I got my food (finally), then was told by the attendant that they were not giving any pocket change. No reason, just no coin change. That was the one located on Wabash Ave. read more

Worst customer service horrible cooks employees cat calling my gf absolutely disgusting took 45 min to get my order never will go back here and will never recommend To my worst enemies read more

I needed to grab lunch real quick and jumped into the drive thru. Waiting over 25 minutes for "fast food" is just nuts and to top it off the food was just thrown in the bag as if it was in a hurry. Wouldn't recommend this spot at all. read more

Why is the indoor seating closed at 5:50 on a Friday. Shows a lack of care for their customers.

Thank you so much for feeding the passengers on my bus. They were super impressed when you offered them coupons at the counter!

This place is a PIGS STY !!! I was in the Drive Thru line yesterday 9/14/21 , when I got to point in line where I could see the back of the restaurant - there was garbage all over the place - mouse traps , food buckets etc. The kitchen door was open - I could see inside , there were cases of chicken on the floor , saw employees with no gloves or hats. I just drove out of the line - Wouldn't eat here EVER AGAIN !! Tim On my way out - I saw employees smoking and just throwing there cigarettes on the ground - wonder if they even washed their hands ..... read more

Not busy during lunch at all, but LOTS of already prep food sitting in window drying out. Order shrimp and tenders. Shrimp was full of little pieces and cold The tenders hot but very tiny The Cole slaw if that's what it was stale and expired only good part of meal was biscuit read more

Popeyes Louisiana Kitchen - Shrimp and tender meal - Chicken Wings Near Me - Springfield, Illinois

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Over 1 hour and 5 minutes and counting waiting on an online order to pickup Is completely unacceptable. This is the 3rd Popeyes restaurant I've been to recently with poor management skills, but I suppose this is acceptable by todays standards. read more

They touch chicken with their bare hands, rub the tongs on their face. They are extremely rude, take long as ever to come back to the window with your cards and eat the same food they give us while we are waiting on them to make it for us. read more

The S. Grand Ave. location is a disaster! The food was not fresh, especially the sides. Everything we ordered was dried out. Regarding the inside of the restaurant - dirty. Outside needs some upkeep also. Totally opposite of the Popeyes on Wabash Ave. which is disappointing. read more

Horrible. We ordered from Uber eats and our entire order was wrong. We ordered 2 chicken sandwich combos, a single sandwich, tenders and two drinks. We got 2 sides of Mac and cheese???????, two orders of regular chicken, and tenders. Absolutely horrible. Couldn't have been more off from what we ordered. It's almost like A) they did it on purpose or B) they threw a bunch of shit in the bag that was already made so they didn't have to work any harder. Half of the food looked half eaten as well. This is our second bad encounter with this specific Popeyes. Will not be returning. Hopefully they can manage to get some better workers. ps. I don't want to even give them 1 star but yelp is making me. read more

This use to be great during lunch. Lately service has fallen big time. The eating area had a great lady that helped with the dining area. Since she has retired, we see all new help including management. This place use to better than the one across town. Now it's a toss up. read more

Food is delicious. Love the red beans and rice. Today's trip I asked for all white meat and paid for the upcharge... was given white and dark meat in the family bucket. Brought it to the managers attn and he fixed it right away for me as well as threw in a extra 2 wings. Were all human and was handled excellent not to mention they were EXTREMELY busy in drive thru as well as inside. Will be back. read more

I never liked popeyes until now. I just ate here and it was the best popeyes iv ever had. The food has a southern spice wich adds a story to the food. read more

They gave us the wrong order and after going through about 3 times we gave up especially after the second time when the lady jumped through the window and stole my baby. The third time we went through they spat in my face and told me this is actually a Wendy's. Overall a good experience but they left out my barbecue sauce so had to give them one star:( read more

Fantastic food! It's was so hot and fresh that I had to wait to eat it. Staff at counter and staff cleaning the lobby were pleasant. Came at lunchtime, weekday. Recommend for anyone! read more

Have tried to order food the past few weeks and they've closed early 4 times and haven't been able to order even when I was allowed to order pick up online- had to wait for my money back for days. read more

Love that chicken from Popeye's! Even though this place is far away from Louisiana, they still do a great job and are very consistent with what you'd expect with spicy chicken and fried shrimp...as well as all the sides that you've come to expect like dirty rice, fries, and mashed potatoes. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Springfield, Illinois

This is the worst place to buy chicken all the employees and managers act like they can't comprehend how hard is it to take a order and have it correct and they never give you a spoon or a fork this is the worst place I've ever been they really suck and the chicken is always cold I would never recommend anyone to eat Popeyes Chicken on south grand in Springfield Illinois if you do I promise you will be highly upset read more