I just got off of a two week fast with my wife. Basically, we had to abstain from meats and sweets. Shortly after the fast was complete, one of the places I decided to commemorate "getting through it" was Popeye's. The hunger was real -- to get a nice three-piece [two thighs one leg] combo with a sweet tea Arnold Palmer and Cajun fries with ketchup -- for my sweetie, a crispy chicken sandwich with barbecue sauce, mashed potatoes and another Arnold Palmer -- yum yum... Right? I get to the speaker to place the order in earnest anticipation. The Young guy who serviced my order sounded a little slow in processing things, by which I had to clarify the exacts of my order several times. Per my wife's wishes, I had asked for barbecue sauce on the side; a pretty basic order and request. When I finally made it to the window and having payed the money owed for the two meals with sides, receiving my drinks and food, I drove off from the establish thinking to myself "Yay... This is going to be an epic commemoration!" ... to quote comedian Lewis Black "... but I was @#%¥ing wrong, wasn't I!!!" The first letdown had to do with the overall [customer service] presentation. It is a known fact that ketchup and fries go together like peas in a pod -- after several seconds of rustling around in the bags, I succumbed to the fact that my drive-thru experience had to shift to a walk-in experience -- fine! Now, was I greeted with optimum customer service? Nope! The employees just did a couple of roundabout glances in my direction and kept flexing the glory of their backs like they were on display at the Pantheon -- I could not establish eye contact. Now... I wasn't going to cause a scene with loud vocalizations -- It's a social risk to come off as crazy [especially while being melanin saturated] over a simple request for a couple of ketchup packets... But it was mighty tempting, as I had to wait 10 minutes, with only one customer in front of me, just to finally be acknowledged by a staff member and told indifferently "We're out of ketchup". This was fine, I suppose, only because I got creative with cocktail and hot sauces for my fries... However, I should have inquired about barbecue sauce, because when my wife had got into the car from shopping and looked through the bags for the barbecue sauce she had expressly told me to ask for, the little containers were nowhere to be found -- it's the little things that make for a happy life with a happy wife... Ugh!!!! The second let down had to do with the drinks. I tasted my Arnold Palmer; expecting a harmonious 50-50 blend of sweet tea and lemonade, I actually tasted 75% sweet tea and 25% lemonade. What's funny as it is crazy? On the flipside, my wife tasted her drink, and it was the retrograde/opposite; 25% sweet tea and 75% lemonade -- minor discrepancy? Is the principle formulation of an Arnold Palmer too... umm, well... complex? Finally, and the most impressionable aspect about my "made it through the fast" commemoration at Popeye's is when I came upon the second box of my meal. Knowing that my second thigh would be therein any seeing that it had its own box, I thought "this is going to be a big, juicy, spicy crunchy treat". When I opened that box, any delightful anticipation of something with substantial mass was immediately snuffed out with the sight of what looked like an enhanced chicken nugget -- it barely cleared half the size of my drumstick -- I was just to assume "they skimped me on the meat capacity of the second thigh...?!...Why?" The dimensions (length, width, and height) of this nugget impostor was just under 2" x 1.5" x 1". (see attached photos). Yeah... To sum it all up, this wasn't the experience I was hoping for to help celebrate "making it through a fast" -- this location should not be called Popeye's, it should be called Wimpy's -- As far as an association of "strong" character is concerned, their customer service and consumer supply game was very "weak"! What other Wimpy's establishment could you find such lack of virtue: (#1) "They will gladly pay you ketchup/bbq sauce Tuesday [supposedly] for your money today". (#2) It takes real gall to transfigure a three-piece combo [with a drink and side] into the mass proportions of a kid's meal -- What's the name of the property management, Brutus & Bluto Inc.? read more

Popeyes Louisiana Kitchen - This chicken nugget is almost half the size of a normal thigh -- how cool... or not. - Fast Food Near Me - Tucson, Arizona

Came into town and went to drive threw, wanted to get fried chicken wings and mashed potatoes. This place over fry the chicken, the chicken was so dry and didnt taste good taste good at all, and I try to call the place and let them know that I ordered mashed potatoes not Cole slaw and wanted to let them know that chicken taste dry and nobody picked up the phone at this location. Service, they were all standing around laughing and giggling and talking of course they didn't get my ordered correctly. Ambience, they didn't have anyone at the drive thru and they weren't busy. If I can rate them with no stars I would. I don't like to leave any bad comment or review but this place really need to improve customer service and pay attention when customers ordering. I guess that's why this place isn't busy like other Popeyes location. read more

Embarrassing food portions 19 dollars for a 12 piece mix and match combo and this is the portion read more

Popeyes Louisiana Kitchen - This is a Oder of 12 Mix & Match Wings Combo it's embarrassing on the food portion like 19 dollars and the wings the size of that. - Fast Food Near Me - Tucson, Arizona

Due to dietary restrictions, I have not had Popeye's in over 5 years, and I was so excited to be able to get some! We ordered two (3) piece meals, and none of the chicken, thighs or breasts was edible. The chicken is so dry and hard, and the absolute worst I've ever had. Awaste of our time (hour round trip) and $30. read more

2nd time in a month they have messed up our order!! We live 25 minutes away then no one answers the damn telephone to complain and request a refund! This location is absolute trash!!! read more

If there was a lower score the popeyes on orange Grove and river would get it. I ordered the twenty dollar special for 9 pieces, a side and four biscuits. I asked for a custom order of 4 thighs, 3 breasts and 2 wings, mashed potatoes and gray. Did not check the order and that was a big mistake. Got home, I had macaroni and cheese, 7 thighs and 2 legs. So I went back and went inside . I was then informed that they had no classic breast or wings, so they just gave thighs and legs. They did not tell me this when I picked up my food, or I would have told them right there I didn't want it. So I asked for my money back and they told me that since I ordered online, they could not do that, they were offering a couple of extra thighs but, considering I only like breast and the other people would be the only ones eating and I paid for it. The supposed manager Angela, could not even be bothered to get speak to me. I don't even know if she will make sure her drive thru people will tell other customers that they can't get a correct order. I rarely complain but, this makes the third or fourth time they have messed up my order. The food just isn't that good. I quit going there and this was a tryout, I just can't believe I didn't check. I Anyway my suggestion to anyone is to check your bag, don't order online and be prepared for no customer service.....thank yout read more

We had just left a KFC because of the food being cold and came down to this location off of River and Thornydale. Everything has been hot and delicious. Thank you so much. They even threw in a few extra tenders for me. read more

Great food! Clean restaurant! Very friendly staff! Ana is awesome!! Paid an affordable price for my lunch!! I will definitely be back to eat here again!!! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Tucson, Arizona

I ordered from this location today, and instead of a meal, I received a dead bug in my drink and soggy chicken. It was a complete waste of $22. read more

Popeyes Louisiana Kitchen - Soggy chicken - Fast Food Near Me - Tucson, Arizona

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1. Wait time for food was so long in the drive through, I decided to go inside instead. 2. Wait time there was 20-30 minutes in line before ordering. 3. Wait time after that was 15 minutes to get food. 4. I received bone-in wings when I ordered boneless. It was also so overcooked it was like gnawing on leather. 5. To top all this off, a roach crawled right in by as I was enjoying this oh so wonderful experience. Trash everywhere, weird atmosphere, and bad food. I gotta stop coming here at this point. read more

Hours posted in multiple places that it opens at 9AM. My husband put in a mobile order shortly after 9AM. Doors locked, no one answering at the drive thru & phone number listed doesn't work. 9:45 and still no food or sign of anyone opening the doors..... read more

Literally served me raw chicken... after waiting a long time for the food Service was the worst Ive personally experienced at a fast food place Wont be coming back :( I just wanted chicken read more

The whole batch of chicken was way under cooked had to throw it away. Didn't go back since i live 45-50 mins away. Plus manager thinks its okay to lock the entry doors and not let customers in with no warning sign or nothing in that matter placed at the door. Saw her doing god knows what in her vehicle then got off and let her self in. read more

Popeyes Louisiana Kitchen - Chicken - Fast Food Near Me - Tucson, Arizona

Asked for dark meat, got the breast instead. Service was quick, no issues there. The non-spicey coating seems to be less flavorful than I remember. The place is clean. People were friendly. read more

Our go-to fast food fried chicken joint. Usually take out. Can usually find a deal or coupon on line. Like the meals that include sides and biscuits. Sides are OK. Those biscuits are tempting little calorie bombs even without butter, jam or honey, chicken coating is crispy and flavorful. Chicken is not greasy. I like the spicy. Decent bite. Yes, I know it's fast food, but hey! Gotta indulge sometimes. read more

Popeyes Louisiana Kitchen - 10 piece family dinner. - Fast Food Near Me - Tucson, Arizona

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This location is terrible. Not open during posted open times. When they are open the food is not good. Burnt chicken and soggy cold fries. This location should honestly close down. It's now 10:20 and restaurant still not open and it's supposed to be open at 9. Whoever owns this Popeyes I hope you see this. This is a disgrace to the Popeyes chain name. read more

What happened? Did they reheat a batch from a donations tote that's been sitting out for a couple days? My chicken tasted like chewing on microwaved rubber with the texture of a tumbleweed. That place used to hit the spot when I was hungry but I'll pass next time and the only reason I ate it all was bc I didn't wanna just throw away 30 bucks since I got my girlfriend a meal too. read more

came in on the release day at 2:20pm for the Luffy bento box and made sure to confirm they have it at the drive through speaker and was told yes and so I ordered and when I got to the window they took my money and gave me the food and not a single thing was one piece. my kid was so disappointed i don't know why they would lie and say they had it and take my money and give me the trash packaging. that's the whole point of getting these meals and I would have never paid for the meal if I knew it wasn't as advertised. read more

DO NOT EAT THE BEANS!!!! As I walked into the lobby after ordering my greasy lunch I noticed jars of beans lining the wall. There were little scoops inside so I of course helped myself to the various treats inside these jars. The beans were raw and crunchy almost as if they've been sitting there untouched for years. 0/10 DO BETTER!!! read more

Ordered 12 tenders and a large fry. You only get 4 sauce cups and they charge you for more now. read more

This is my family's go to and it still always gonna be no matter how the service is because they love the chicken but the service there is always horrible. My dad will get this once a week and he always comes home saying it's the worst service I've ever had very unprofessional foods always wrong undercooked or overcooked. Still had things in the menu false advertising things that are on there but not "in stock" anymore, but still on there and not changing it or putting out of stock everybody there's just lazy unprofessional. I personally wouldn't go there, but it's not my choice. read more

They never have the chicken ready when you place an order and don't check before accepting the order. Ordered 2 piece white spicy. reciept said classic. Did not have wings for the order either spicy or classic. Requested refund - manager needed to call someone to learn how to process a refund. Previous trip similar issue. ordered spice white receipt said classic which I caught but did not catch that the order was for dark meat. Will not return to this location. read more

Phone number doesn't work.... They forgot half of my order and I live 30 mins away. Bunch of high schooler that work there don't know how to do their job read more

My husband ordered and paid over $40 and didn't even get the correct meal got all the way home can't even call the place because it's not the right number for the one on Orange Grove and thornydale this is ridiculous we live almost 30 minutes away it's not like we can turn around and go back. Unfortunately my husband doesn't check to make sure that the meal is right before he gets home unlike me. So my kids ended up with no food thank you Popeyes if I could give a negative rating I would and the food was cold and it wasn't even good read more

Another slip in quality and service at this Marana location! I ordered a Spicy Chicken Sandwich Combo with a side of mashed potatoes/gravy. When my order came out it was with fries. I told the staff member I had asked for the mashed potatoes. She brought me the mashed potatoes and said I could keep the fries. The mashed potatoes were cold. My chicken sandwich was barely warm. The bun was super stale. The only good thing was the fries I didn't order. They were pippin hot. Over all a very mediocre meal. I hope the management will address the quality issue as I love Popeyes! However, if the quality slips any more I'll be forced to find somewhere else to get chicken. read more

nearly everytime we have come to this location something is wrong or completely missing. instead of giving me my 5 piece spicy chicken i've ordered they give me 3 pieces of chicken and in place 2 tenders. just lazy. it would also be nice if the phone number actually worked too. don't know how hard it is to get orders right and don't know if managers even care to fix the problem that so many people seem to have with this location. read more

The one thing we can always count on is that at least one thing will be wrong or missing from our order. Especially with this location. We kept trying to give another chance because ONE TIME we did come here and received everything we ordered. The past 2 times have been terrible, at first they forgot multiple items, then after going back to ask for them, find out they are either out or don't sell the item anymore (even though it's on the menu??ex: caramel cheesecake cup). This past time we got 10% things we actually ordered and the rest of the items were all substituted. What did we receive that was actually part of our order? just fries. They were out of chicken sandwiches, mac n cheese, etc. that we ordered. On top of that, what they did offer to substitute was much less value monetarily (ex: one fry for mac n cheese or a pie for the caramel cup). Don't think I'll give this location another chance, sorry. Wish I could post 0 stars. read more

Biscuits were hard as a rock. Chicken was good. Electrical spark explosion in the kitchen. Not sure what that was.

Such elegant and crispy chicken there's is little to no fat under the skin but the prices are kind of high.

I order dark meat and for white meat. How frustrating! No ind answer the store phone!

Not a good experience. I ordered the 10 piece mild chicken meal for my family of 6. It came with the correct sides and biscuits, but not the chicken. They asked if they could substitute spicy for the breast pieces, since they were out of mild. I said that was ok. When I got home we had 9 pieces instead of 10, ALL were spicy and we got 4 wings, 3 legs and 2 breasts. Seriously? My kids couldn't eat it because it was too spicy for them and there wasn't enough for my family so I didn't eat. Spent over $28 for a meal where people can't count and can't give the right pieces or type of chicken? This shouldn't be so difficult. Popeyes, you lost a customer for life. This happens too muchVery disappointed. Another bad experience today. Tried to give them a second chance but it was not good. They don't repeat orders and my order was very wrong and then I i get attitude from the cashier when I bring it to her attention. I can't come to this no Popeyes ever again. read more

Bought some chicken wings last night and the price is not worth the quality. Food was soggy and the size of chicken wasn't worth the price. This is the last time I'll becoming to this place. read more

4-28-24 Sunday, wife twisted my arm to get some chicken so we picked up a 8 piece family with one large size of red beans and rice. Wow cant believe things could have gotten worse or stayed bad but they have. The chicken was ehh, very greasy plus the drumsticks were the size of baby chickens and the bitter sour tasting/smelling red beans got spit out and went straight to the trash. We've been off all seed oils like high refined veggie oils doing a keto/carnivore diet for several years and think they should offer chicken fried in lard because that poison oil grossed us out and left a awful taste in our mouths. At this point we are done with what was once our by far fav fried chicken especially the red beans and rice. When you have spoiled/soured red beans and rice for years you might as well close the doors before you make people sick or worse read more

WOW AMAZING!! best service ever hands down. the girls at the front were very kind and helpful. cleanest and fastest popeyes ever in the west!!!! LOVE that chicken from popeyes will def be back read more

Popeyes Louisiana Kitchen - yum! - Fast Food Near Me - Tucson, Arizona

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I'm not a fan of fast food but sometimes due to time constraint and advertising I bend and am again reminded why I'm not a fan of fast food. This is one of those times. My wife NEVER goes through the drive through. Well she wasn't with me so I bravely entered, ordered, and proceeded to window. The woman at the window shoved my order out and slammed window shut. Knowing more than my wife () I confirmed all contents but noticed no hot sauce. Got the employees attention and asked for hot sauce. She replies in SPANISH, twice?? I don't understand Spanish and just nodded. Fast forward to my order, room temperature fries, heat lamp chicken sandwich. THATS WHY YOU DONT GO THROUGH THE DRIVE THROUGH! Yes dear read more

Decided to stop and get chicken on the way home from work one day. Service was good, and I used the app to order, so I got a super good deal. The chicken was ok. Not a lot of flavor, but the crust was crunchy and the chicken was juicy and tender. Biscuit was good, as was the coleslaw. I don't get fried chicken cravings often, but Popeyes does the trick every now and again hitting that craving spot!! read more

They always ask "Spicy or mild?". You will get whatever they decide. Until last night I never understood why they get it wrong. I drove home only to turn back and simply asked for a refund. Of the food they didn't forget, half was old, burned, and just extremely poor quality. Took them 20 min to find someone trained to give me a refund. The manager/lead was very apologetic. Offered a free meal. I declined. Pure chaos in the kitchen. The guy frying the chicken mixes both spicy and mild together. Back to local places for fried chicken!! read more

Just fried chicken alone prices are hidden. You need to ask. The chicken is tasty but the chicken pieces are tiny. On the recipt it says there's a "free" 2 piece chicken offer - "free" - with order of large drink - if u go to their website and get a "validation code", but the val. code is not on their website. I like their recipe and it's not very greasy. I'd give them 5 stars if they sold decent sized pieces of fried chicken but they don't. read more

My review is merely a rehash of many of the one-star reviews over the past few years. I had missing food items from my order, and rude service from both the manager Adrinnaa, and counter staff. I'm surprised that a billion-dollar company like Restaurant Brand International would tolerate month after month of the same complaints and not do anything about this ? I think they are making so much money that they care little about one store in Arizona. Having some knowledge of the restaurant business The problem is middle management, who refuse to replace inept employees. After all, why create work for yourself? Better to have poorly trained employees and managers in the stores and lose those pesky customers. read more

the foods good the service sucks. not the staffs fault to few people working. 6 wings 1 soft wrap 1 hr. 15 minutes. you be the judge yhey wont see me again read more