This branch has the worst customer service ever, I entered the place the first word came out of the cashier's mouth that any order will take 30min! No hi no welcome, yet I was ok with that I started ordering and there was another cashier standing and they started joking with each other ignoring me talking!!!! I asked her to repeat my order since it was a big one she didn't get it right and she started giving me hard time ordering sauces for my food!!!! At this point I was done and canceled my order and left the store. read more

The food is really good but I had very bad service at this location the last three times I was here so I decided to leave a review. The first two times the wait was very long! Over thirty minutes to get my food. The most recent time the food came out at a normal time but the service was horrible. The cashier was not helpful at all and when I got my food at home i found that my biscuits were missing. This was very annoying because when I picked up my food I asked if she put the biscuits in my bag, because she only gave me three boxes, two for the fries and one for the chicken. She said the biscuits were in the chicken box. Horrible service at this location. read more

Horrible, the cashier with the short hair was very rude. I ordered mixed (dark & white meat) chicken, and they gave me all dark meats. I live a little far from the store, so it's hard for me to drive back to the store, and when I try to call them, it went straight to the voicemail. Very disappointed. This was the second time they messed up my order. read more

No extra bag? Really? Y'all weren't even busy. Like c'mon it's so easy to do. Tired of spending my $$ here. read more

Popeyes Louisiana Kitchen - So disrespectful. Not even in another bag at least??? Like C'MON. & no it wasn't busy - Fast Food Near Me - Reseda, California

Worst of the worst! Out of Shrimp? Out of Sauces? Please is filthy. EVERY table was filthy! Girl behind the counter giggles at every customer that try's to order Shrimp or asks for sauces. Customers constantly walking out because of her attitude or because of being out of so many items. Those girls sure do know how to text while on the job! REALLY! Chicken and fish tasted bad. Upset our stomachs something fierce! We're sure and we'd say the health department would agree that they don't bother changing the fryer oil much? HUH? These aren't issues that happened overnight! This is the mindset and standards for this restaurant. They REALLY need to overhaul this entire location with new management and staff that can handle the business! And for Pete Sakes, clean the tables and floors! read more

Word of advice......when a customer comes in at 9:30 and is going to get something to go. Please don't show your negativity of how unhappy you are that they even came in to order it was all over your face and especially when you throw your hand up on your hip and shake your head. Don't tell a customer that you don't have this, that, this because you don't want to even serve me in the first place. You made me and several other customers feel unwelcome and as if we were bothering you. If it's that big of a deal when you still have 30 minutes until you close. If you don't like your job then quit! I'm sure there are plenty of people who need and want your job. I also suggest contacting corporate or the franchise owner and changing your hours of operation to close at 9 pm rather than 10 pm. Negative attitude and very poor customer service. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Reseda, California

Place monile order calling them so i can tell em to bring me honey nd ketchup, my delivery guy not piking up nd they dont answer the phone at location either its burly 9pm they closed till 10pm dont know why noone is piking up the phone read more

Inform people that there is a 45 minute wait Before they stand in order line for 15 minutes. Yes, the bs twitter new chicken sandwich craze, but with success comes responsibility . Better customer service needed. read more

We all know what we're getting as far as food here so that was right on the money. The place itself is filthy. Trash everywhere and tables dirty. The girls that work there are rude and give you attitude as if their doing you a favor for placing your order. Asked for hot sauce and was given a sigh and a handful of hot sauce tossed in bag. Make sure to download the app to use coupons with good savings. Currently paid $22 for 14 piece with 7 biscuits and 2 large sides (not that big). read more

This place is horrible, I keep giving them a chance after chance, and my orders are always wrong. The manager in the afternoon is great but the kitchen staff is horrible, I always get a 2pcs, 2 thighs with mash potatoes. They always give me 1 thigh and a biscuit. Wtf? When the manager tells the cook ots wrong, they argue with her and refuse to fix it, the manager goes in the back a repackage the order. All of the kitchen staff should be replaced, this is crazy. The meal I got today tastes like it's been sitting for a week. Again, my side was missing, and I paid for a 3pcs meal and fot 1 pcs of chicken. I will never come back here. Don't waste your money or time, why wait 30 minutes for dry uneatble chicken with no sidea? read more

So I was hungry after a long day of work and I decided to get @popeye's and this cashier tells me I can't order food because they were closed already when I arrived 20mins before closing time. Her attitude was very unprofessional with zero customer service. She then said they were missing a lot of stuff, I politely asked for her name wish was "Gustavo" she didn't provide her name and also asked to speak with the manager on duty. Her response was "his not in and if you want to come and in the morning and talk with him. Them she realized she had made a huge mistake and turns around and asked the kitchen crew if they could make an order. They said yes. But at this point I was so mad because that's not the way you treat your guests. This lady needs to get trained soon. read more

Popeyes Louisiana Kitchen - That's "Gustavo". - Fast Food Near Me - Reseda, California

Second time I visit this store, second time I experienced sub-prime service, asked for a minor substitution, and the cashier order taker had to consult with the cook, he bluntly said no, at that point I should have walk away, order was filled quick compared to the first time, order was to go, by the time I arrived home I found out that forks, towels and sauce was missing, to compare this store with the one on Figueroa St near USC is like night and day, here they don't t even ask if you need those essentials. If I could give them NO STARS, that will be my rating for this place. Never will I go back there. Stay away from this store, no wonder why they only have 2 stars. read more

This location needs to shut down. Gross filthy restaurant, the workers have some serious attitude, and they have no items available. They try to charge you for a single sauce regardless of what you order. The chicken itself was dry, cold, and hard. It tasted like it sat on a counter for a week before they served it. Skip this nasty store and go to Chick-Fil-A instead. read more

I didn't enjoy today's visit. Not for the service. The service was amazing but my chicken was cold :( i got the 3pc combo two legs and one thigh then I got some biscuits , Cajun fries, and coleslaws! However my chicken was cold and it only took me 5 minute to get home... I come here all the time but it was never this cold ... and I couldn't go back because It was for my lunch break.... but hey the sides were still delicious so I guess that was ok! But hopefully next time it isn't like this!!! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Reseda, California

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This is the second time that I've ordered on the app and gotten the wrong item from this location. They also didn't give me any sauce when I specifically requested a sauce on the app. I went on the app and asked for a refund and was given the refund quickly. read more

Dont go here. They're very unorganized. I ordered for a pick up, a simple order of two piece chicken. When I got there, there was a line. Theres no sign where to go for pick up. So your stuck in line with people who are there to order. Unless you're a hot female, picking up an order then people will let you through, And they dont call you when the pick up order is ready. I had to wait another 20mins outside since only 5 customers are allowed inside. And people who ordered inside are waiting for their order inside the building lol so you gotta wait for them to come out before you can come back in, and youre stuck in line again. Its a big mess. No structure. There was two cashiers but the guy was only walking around behind the counter looking all lost while the female cashier was poorly handling both the in store order and pick up order. When I got my chicken it was cold. Plus there was no gravy. Like what the heck kind of chicken place is this? Lol Sorry about the negativity, but this place is poorly managed; and steps must be taken otherwise you might get a stronger reaction from someone else. This happened at night. read more

Weak ass one pickle in my sandwich ass place. Sandwich was soggy, for sure it was just sitting there for the chicken to be soggy. Weak ass chicken sandwich one little drop of sauce ass. read more

This Popeyes Location has the worst customer service the cashier is the worst, I see all the 1 star reviews guess I'm not the only one who feels this way read more

Bro y.all suck. They are so unorganized and they dont know whats going on. I ordered a 5pc chicken tenders and I waited like 10 minutes and then i asked where my order was and then they told me ohh ill get started on it right now. What bro you forgot about my order when my freinds got theirs on time, and then when my food actually came out, there was only 3 fucken pieces of chicken. I asked for ranch and the lady gave me two which is like 5+ points. Its so annoying when we go afterschool and the workers are already picking a fight with someone at the register. Also, there soda machine is so sus, all the drinks taste like ass except the lemonade. I want me food when im out of school because its been a long day so like fucken satisfy me goddam read more

This place is so dirty. I feel sorry for the employees they look so over worked. I wish they have more people so they can clean the outside and more helped. The line was so long and people are getting agg read more

Longest wait ever dealing with these incompetent workers...the main one is Janeth!!! If I wasn't trying to get home to watch RHOA Id take the time to go completely off on them but then again they probably wouldn't even understand what I'm saying!! Just go somewhere else!! read more

The only reason why I am not giving this place 5 stars is because ITS SO BAD FOR YOU. HOWEVER, everything else aside, how can you not LOVE popeyes!?! the SKIN, its so crispy, the GRAVY with some ... i don't know what chunks are those. SO GOOD. I know most people eat this chicken with ketchup or something but i think everyone should try it with the gravy that comes with the mashed potatoes. Its just the way i got used to eating fried chicken and its really good. The biscuits are really something else as well. I really LOVE the way its so salty and buttery. Some people might find the overkill of flavor not favorable to the place. But it totally aligns with my craving so ... YES I LOVE IT. Seriously, Popeyes is a GEM. read more

Popeyes Louisiana Kitchen - Heyyyyyyy - Fast Food Near Me - Reseda, California

The customer service is too bad. If u didnt ask for sauce, they never give it to u. Not recommend for anyone come here

This is a clean Popeye's and the staff is friendly and personable. Not many seats and ther place gets busy on the evenings or days that they have a special. Tuesdays! read more

Just left this Popeyes#3363, shame on the manager for overworking this staff. They were really really nice. The young lady was doing a great job, and she was suppose to be off 2 day. She should recv an extra day off. They handled a large crowd that came in out of no where. She stayed pleasant handling 10 people. I watched her & I tipped her for being soo great with a wonderful attitude.. this popeyes was clean & the food portions are exactly how they should be. Wonderful 2 handed staff.. ***** read more

I am so upset. I ordered 5 spicy chicken sandwiches and only received 4. I ordered green beans and and did not receive them. I called the number and no one picks up. It's irritating because I don't live nearby. read more

If you're planning on coming here on your lunch hour, plan on spending your entire hour waiting for your food. And when you finally get it, it won't even be the least bit hot. These folks will keep you waiting until the cows come home. This location is by far the absolute worst Popeyes I've ever seen. They were quick to take my order and get my cash but I was kept waiting for literally 45 minutes which pissed me off. If you idiots know it's going to be a long wait, at least let someone know. I'm 100% convinced everyone working there is smoking some damn good weed. The place is filthy too. I'll never come back here again. read more

Wet and undercooked ....and very over priced. I dont know why this location does so bad read more

Popeyes Louisiana Kitchen - This mf was so chewie and gross felt kind of wet , no love was put in to this yet they charge so much smh - Fast Food Near Me - Reseda, California

The chicken isn't crispy OR fresh. My chicken sandwich looked like it had been sitting there for HOURS! the skin was rubbery and inedible. The sauce had dried crust like it was sitting forever. Disgusting I will never come here again I'll stick to my regular Popeyes spot. Go to Rosco and desoto !! They have the BEST chicken sandwiches. If I hadn't been in a rush I would've took it back for a refund but seriously someone needs to send an inspector to make sure this place isn't breaking any food handling rules. I'm surprised I didn't get sick. read more

The Supervisor Jose G was very rude an unprofessional. He gave myself and the women in front of me so much attitude for unknown reasons. I get my meal and I'm standing there because he immediately turned his back on me. Then turns around after 4 mins and says your order is complete. We are all going through tough days but when we come to work we should act professional. I will not be returning to this location due to this. read more

Never have I been disappointed with Popeye's food. Chicken is always crispy, fries always cajuny, and the mac and cheese is BOMB. But DO NOT forget to get the sweet tea as well! They also deliver with postmates/doordash/Uber Eats. read more

This is the worst. Number 153. I order 3 piece meal and received the wrong order. Cold basket of chicken nuggets. Unable to return location too far. Paid $11.00. Nasty food rubber chicken, cold mash potatoes. Tel# to location full unable to receive calls. Don't go here. NASTY! read more

I'm extremely dissatisfied and disappointed with their customer service. Cash reps are beyond rude and careless! I've never experienced this type of restaurant dissatisfaction in a very long time. Not only was my order completely wrong, but They didn't have ANY FRIES at this establishment. This was not worth my money at all. The tenders were overcooked and brittle. The green beans were slimy and tooo toooo spicy! The taste wasn't on point at all. I wish I could contact a manager about this dismay. read more

Food tasted good like any other Popeyes. They messed up my order and o had to drive back out for my missing items. They were kind enough to give me my missing items without any struggle but I shouldn't have to drive back in the first place. I asked for no pickles or mustard on all my sandwiches and only one of them was done correctly. Food is good and staff is nice but just make sure you check your orders in the car or whatever before you leave. read more

I used to like this place. Just went in Tonight and it was sad to see this place went to crap. Fries thrown in the bottom of the bag and classic sandwich was the driest dough with basically nothing as the breast. No pickles no sauce. The beverage machine looked ancient. Sprite out beware not going back. Thankyou. read more

Theeeee WORST POPEYES you can go too. If your looking to get MAD, and Angry come to this place on reseda and etiwanda. Don't know how there still in business read more

Ive tried to order ahead and both times items were forgotten and the Covid safety measures they advertise is a joke

This location is the worst out of all the valley locations. They have no idea how to manage orders, fulfilling them out of order. Been sitting here for 15 minutes, order 207. I've heard them cal 138, 139, 143, 211, 214 and 213. Explain to me how this is even remotely acceptable to have my friends order of the exact same thing server before me? read more

This Popeyes is out they monkey ass mind!!!! I ordered a popcorn shrimp combo with fries and the fries were stale so I let the women at the front know and asked for new fries. I was told that the cook was refusing to make new fries and that I can come back tomorrow when the manager is there. Nah I don't think so. Don't just repeat the bs being told to you and expect me to accept it. Why is it necessary for me to go off to get what I paid for? Really simple. My money or my fries. Needless to say new fries were made but only after I made the issue clear. This franchise needs to be shut down. They've lost it. read more

I ordered delivery directly via Popeyes.com on 3/11/21, My order was simple: 12pc chocolate beignets and an 8pc spicy family meal (with large fries and 4 biscuits). The contents listed on the web delivery receipt stating "It's in the Bag" was correct; however, the contents of the bag were not: 15-16 pc of a blind assortment, large fries, 3 cinnamon apple pies, and not biscuits. When I pay $43+ for a meal to be delivered, I think it is reasonable to expect what I ordered. I called Door Dash to complain and I was told that the order was not through my Door Dash app account. I paid the restaurant directly. Nonetheless, Door Dash still tried to help me get the matter resolved even though the onus was on Popeyes to resolve the matter. I tried the phone # listed on Popeyes.com (818-774-9581...I called the # so many times that I am typing this from memory) at least 14 times, but # would just ring and then I would receive a message stating that "this mailbox is not accepting messages, because the mailbox has not been set up..." The same thing happened when Door Dash would try to call the restaurant. This matter still has not been resolved. I requested a full refund (the cinnamon apple pies and most of the chicken is still in my refrigerator...the large fries were cold by the time I finally got off the phone with Door Dash) via Contact Digital Support (Missing Items/Incorrect Order). I have not been contacted. Also, I still can't reach the store. This must be the most inept restaurant/store management I have ever encountered. It saddens me to say that a restaurant chain that originated in my home state of Louisiana will never receive my patronage again. I hope the $43+ for an incorrect order was worth it. Based on the other reviews, this is par for the course. read more