Location is good along with the boutique atmosphere with a wide selection of eyeglasses. However, I cannot give the 5 stars because they blast loud hip-hop music on the speaker near the front desk. I am not sure why as the business is not a restaurant or a beach bar. Also, it makes it harder to communicate upon check in and check out ect. read more

Dr. Wu has always been exceptional. Where things fall short is the service. I was notified that my new contacts were ordered and I waited several weeks since my schedule is rather packed. Eventually I called and was told they were there already. I suspect they arrived earlier but I received no notification. read more

DR. BEVERLY SMITH - Huge shout out!!! I just received THE most comprehensive, informative, absolute best eye exam I have EVER received. Didn't know Dr. Smith till today, but she informed me of some issues that I have had for over 6 years and finally received some answers and ways to improve not only my site, but the health of my vision. Super excited, wish I had this information years ago - NOW IT ALL MAKES SENSE. Way to go DR. BEVERLY SMITH - I WILL BE BACK! Excellent follow up after Dr. Smith as well. I don't normally YELP unless it's really good and definitely not for a routine EYE EXAM - but had to share this experience - 10/10!!!!!!!!! read more

I got a new exam from 1-800 contacts for $20 online. My experience here was not awesome. Dr. Wu started things out by turning my head and swiping her gloved hand over my eyeballs to remove my contacts with very little warning. I don't know if that's a tactic, but in general, it's rude and jarring. The exam and Rx for glasses and contacts are very expensive, but they ask over and over again if one has insurance. Yes, people in Alamo can afford it, but that doesn't make the cost ok to jack up so high, then expect people to only order from Poplar (you must ASK for your Rx to take with you). If you have to order contacts, they won't send them to you- but they will send you a text to come pick them up. Mine were delayed, so they offered to ship them only after I asked to cancel, but then I got a text to pick them up the very next day. The order was wrong. What happens after this is just going to make me mad to detail, so I'll summize that everyone is very polite, but at the core of this place, there is a lack of spirit for service to do the right thing. Overall, my impression started out well. They have a great spot with beautiful choices in glasses, a big staff, and an inviting office. In the end, I felt oddly pressured to spend more on extra eye exams (dilate, etc.)- whatever could add $$$ to the bottom line, then frustration over the lack of follow through with my issues over the strong Rx, incorrect contacts, and their process. I don't think the customer is always right, in general, but it's clear, Dr. Wu believes she's always correct. I've no doubt I'll get some kind of response to this review that'll infuriate me further. If you have a lot of time and money to blow on your eyes, then go to Poplar. I ended up with a better, clear Rx for $20 online (yes, this is done now!)- and for only $125 flat, I bought beautiful glasses from Quay in Walnut Creek. They don't charge any more than that for having an Rx added to any of their approved frames. I wish I'd known this before spending over $300 for nothing at Poplar. read more

Dr. Wu is the best! This is such a great, conveniently located optometrist. I've been coming here for the past three years for my annual exams, and I couldn't be happier with Dr. Wu and her team. They are as good as it gets. read more

Extremely knowledgeable and helpful staff. Many designer frames not available anywhere else.

Great service and excellent diagnosis. Progressive lenses, astigmatisms, multi focal v mono vision contacts.... Whatever you got, they can handle. Nice selection of frames with good designer names. Prices of contacts are similar or sometimes better than prices at warehouse stores. read more

The experience I had with Poplar Spectacles is outstanding in all aspects of my eye care. I recommend Dr.Beverly Ju-Smith with utmost confidence. read more

ABSOLUTELY Love Dr. Wu and her team. Have been a patient here for years and would never change!

The staff is friendly, and Dr Wu is amazing. I've been coming here for a few years now. You walk in and they recognize you and it's brings a smile to me read more

Dr Wu and her staff are exceptional. Asks great questions and then really takes time to listen to the answers. That is very important. Great follow up and so pleasant to deal with. Also, great selection of top class frames to choose from. read more

Dr. Wu is the best! She's knowledgeable, kind, and a trustworthy resource. I never feel that she's pushing you towards a particular procedure or lens choice. My entire family has been going to her office for years, including the dog! read more

Very Professional Optometrist and Staff. I would highly recommend them for an exam and/or glasses.

Dr. Wu is a sweetheart. I e been going to her for 20 years and her practice is wonderful. Nice people. Nice frames.

My first time at Poplar Spectacles Optometry. Dr. Beverly Smith and her staff were excellent - helpful in every way from Medicare/vision insurance coverage, frame/lense selection, thorough eye examination, etc. They had a nice selection of frames. A great boutique optometry shop! read more

Dr. Wu always goes above and beyond to make sure that all my eye issues are taken care of - from recommending a great surgeon for my cataract surgery to the follow up with all my needs as they occur. I would recommend Dr. Wu without hesitation. read more

Poplar Spectacles Optometry - Eyewear & Opticians Near Me - Alamo, California

Dr Shelley Wu is great and very knowledgeable especially when it comes to difficult prescriptions & eye conditions. I highly recommend Poplar & Dr Wu. read more

I'm impressed with Poplar Spectacles. I needed contact lenses with short notice and they went out of their way to help. They listened to what I was hoping for, didn't rush, and had helpful suggestions. Thank you Dr. Rha and Dr. Wu. I plan to switch our family over to your practice. read more

A very nice optometry office in a great location in Alamo. Everyone was very nice and professional. Plenty of parking too.

Appreciate the attention to detail. The process of ordering all the different features was explained thoroughly so I was able to make an informed decision before I left. read more

Communicating with their patients and following through with their word. Honestly never given a yelp review but never will go back

I went to Poplar for an update to my prescription from all of this screen staring in doing as a result of the pandemic and work from home I had a great experience with my eye tests and with the doctor. Then I was able to quickly pick out frames as they had beautiful frame options!! Would definitely recommend coming here for your vision needs. read more

Great service and excellent selection of frames. Multiple appointments available that catered to my busy work schedule.

Dr. Rha is efficient and professional and explains all prescription options in a way that even a non-healthcare professional can understand them. I'll keep returning for sure. read more

Dr. Wu is simply the best! Incredibly competent. Always engages with the patient. Is always honest with you. My wife and I look forward to our yearly exams. read more

Dr Wu is extremely thorough, professional, knowledgeable and kind. I have the utmost respect for her and appreciate how easy and relaxed each appointment is. I can't say enough how much I appreciate this office. read more

You might be able to get an eye exam here but don't expect them to help you out when you're in a pinch. I was in need of an emergency pair of glasses after mine broke and they would not supply unless I came in for another eye exam. I went somewhere else and they helped me no questions asked. read more

Excellent care. Been seeing Dr. Shelly Wu for the past four years now and she's always so efficient and to the point. I trust her recommendations and I appreciate that she remembered my contact lens preferences after all these years (that, and/or she takes very good notes!) . Was in and out of the office in a reasonable amount of time. Staff at the front are courteous and accommodating. Highly recommend! read more

Everyone was very nice and helpful. I will recommend to anyone. Ordered sunglasses also. They're awesome!!!

Can't give less than a star hence the one up here. I went in few weeks ago for an eye exam and was told that I need eye plugs. All good and well till the doctor started putting them in. First off not everyone is habitually poked in the eye with pointy stuff, so when that happens patients may freak out. Doctor was literally throwing her arms in exasperation when I said that my eye hurts. She was visibly mad at me for not 'not reacting' when she did the procedure. Very unprofessional and insensitive! Second off the staff is all over the place. If you ever walked by the store you will always see someone at reception but God forbid they pick up the phone when you call. I spent the last three weeks calling them at different times of the day to check on an eyeglass order. But they didn't pick up. So I walked in today to see what's going on. I was wondering maybe they shut down or something. But nope, I see two people chatting away to glory at counter and ignoring the ringing phone. I asked them about the glasses and was told they are not ready. Ok, I ask why? They checked again to find that the order was voided by the lab. And they chose to not inform me of that. They have charged me for the glasses and didn't feel the need to let me know that glasses are not being made. I encourage everyone to not go there till they hold themselves accountable and change the way they conduct business. I for one, am not going back. read more

I love Poplar Spectacles - everyone is so friendly, responsive and eye care is very thorough!

Dr. Wu is top rate. The selection could be larger but still very good. Nice location, friendly staff.

Dr. Wu has been my wonderful optometrist since she moved into the Alamo area. She is warm, caring and very very knowledgeable. I trust her completely with my eye care. read more

I had a great experience Dr Wu and the whole business. Informed me the whole way and were efficient in the whole process of exam and delivery of glasses. read more

Dr Wu and staff are amazing! I feel in such amazing hands with Dr. Wu and trust her opinion completely. She has cared for my son and I and highly recommend!!! read more

Doctor Jue Smith is the best Optometrist in the area. She takes her time and explains ever step during the exam. The selection of glasses at Poplar Spectacles is excellent as well. read more

The receptionist is a rude young lady. First, she changed the type of lenses my optometrist recommended. And when I asked her to check with the optometrist she was insulted. I needed to make a request the next day, and she said she didn't like the tone of my voice, and hung up on me. Then I was texted that I could no longer return. What happened to the days when salespeople were considerate, kind, and helpful. The worst part is I had the best optometrist and lost her due to the young girl being so rude and insulting to me!!!! read more

They do a nice job - the optometrists and their front desk assisting with billing, picking out glasses, and ordering contacts. Very professional and excellent customer service! read more

Absolutely impeccable service. I love Dr. Shirley, she is always very professional and explains everything what's going on with my my eyes completely to the detail. Highly recommended. read more

Very professional Optometrist the best so far I encountered. There was a slight problem when I went to pick up my glasses a lady who was covering for the resident Optometrist was so lazy did not check if they fitted properly asked me look down the hallway whilst she was standing. Also they gave me a wrong box for glasses not the one that came with the frames from Germany as I had paid for it. I contacted the staff were very helpful said ordered a new box plus get glasses fitted properly when the box arrives. read more