1. Popsicle Air

    1. Popsicle Air

    0

    Costa Mesa, CA

    Popsicle Air

    5.0 (7 reviews)
    Open Open 24 hours

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    Response time

    10 hours

    Response rate

    100%

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    5 days ago

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    7 months ago

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    1 year ago

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    6 months ago

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    8 months ago

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    Ask the Community - Popsicle Air

    Shawn Lambert HVAC

    Shawn Lambert HVAC

    4.9
    (427 reviews)

    Every time I have the privilege of talking to and working with Shawn, I'm deeply grateful for his…read moreintegrity, thoroughness, and responsiveness. Over the years, he's saved us so much money. He has patiently talked us through countless issues with the hvac in our old house--explaining the technical details, helping us understand the tradeoffs, and always sharing what he would do if it were his own home.

    A few days ago, we experienced a power outage, and my air conditioner stopped blowing air. After…read morereading several reviews, I decided to have this company come and check my unit. I was informed that the diagnostic fee would be $89, which would be credited toward any necessary repairs or services. Devin came out to assess the situation. He discovered that a fuse was burned and replaced it. He also checked the AC capacitor and noted that it should be within 5% of 12.5 volts, but it was slightly lower, so he recommended replacing it. He quoted me $169 for the service and the capacitor. While checking the unit, he mentioned that another capacitor on the roof also needed to be replaced, quoting $285 for that part. Additionally, he clarified that the $169 service fee did not include the cost of the indoor capacitor, which would be an extra $165. I found this pricing quite unusual and expressed my concern, to which he replied that these parts are generally expensive. The total came to $589, but Devin said he provided a discount, bringing it down to $500. I asked him to leave the old capacitors for me to inspect. After doing some research online, I found that one capacitor was priced under $20 and the other slightly above that amount. I have included pictures for your reference. Essentially, the initial issue was a burnt fuse, and the two capacitors were replaced because they were old and potentially damaging to the unit in the future. However, the pricing for these parts feels dishonest. I had read many positive reviews about this company, particularly praising Shawn's honesty, so I am left feeling disappointed. It's disheartening to think that in our community, some may take advantage of others simply because they can. I believe we should treat each other with respect and integrity, especially when it comes to services we provide and receive. Unfortunately, my experience here has led me to feel that my trust was misplaced. I would not recommend this company; integrity is not something you can sell. AC unit is working all right as it did before.

    1st Choice Heating & Air Conditioning

    1st Choice Heating & Air Conditioning

    4.9
    (524 reviews)

    We had our outdated ductwork replaced by 1st Choice in 2024, and the experience has been…read moreconsistently great ever since. Every team member we've interacted with has been kind, professional, and genuinely respectful. Beyond simply being the company we liked most, their quote was also very competitive. In the two years since the installation, we've needed a few airflow adjustments, and each time the process has been easy-scheduling is smooth, and the work is handled efficiently and without any hassle. It's refreshing that their crew is alway, literally always, happy to answer questions, explain things, etc.

    We were having issues with a leak in AC unit in closet related to it not being able to drain…read moreproperly (connects through to our bathroom sink) - we were so glad Richard could come out again. He was scheduled to come out 10-12 but rang to say if we were available he could come a bit earlier, if not no worries- which I thought was super thoughtful, other technicians that have come out from various companies just call to say they're early and on their way. He's so considerate and you can tell he knows exactly what he is doing. He was in and out in just about an hour and now we can freely run our AC again resting assured that the problem has been fixed. We've tried many different HVAC companies over the years but will continue to use 1st Choice having had such great experiences/service from Richard this past year. Also really appreciate the option to book appointments easily online- very convenient. Thanks again Richard and 1st Choice!

    Popsicle Air - hvac - Updated July 2026

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