Eric Sanders at Absolute Airflow was very Knowledgeable and had Great Customer Service!!

Eric Sanders was the technician that completed maintenance on our system today. He was awesome and very educational. My wife and I understand more about how our system operates. Other technicians have never been so informative as he was today. Most technicians come and do their job and leave, but with Eric you can tell he takes pride in his career and is second to none! read more

Special thank you to both or local representative Eric Sanders for the candid and thorough check of the house and for your recommendations. Another thank you to Ivan Balcazar for making the process of the finance side of this project a smooth one. Thank you both. read more

I've had Absolute Airflow maintaining my HVAC unit for some time now, so I trusted them when my system started short-cycling. I was shocked when their technician told me my gas line and inducer motor were failing and that I needed a brand-new system for $10,000-$15,000. What's most disappointing is that they've been 'maintaining' this 10-year-old unit and apparently missed these supposedly major issues until they could pitch a total replacement. I brought in a third party for a second opinion, and they fixed the issue without a new system (replaced a flue pipe for $280), saving me over $10k. If you're a maintenance member here, please get a second opinion before believing their replacement quotes. read more

Robert was a phenomenal technician, very through of a tech as well too, and I would recommend this company as well as him to more people !

always thought highly of Absolute Air Flow. We actually had an entire new system installed five years ago. The other day my unit was not cooling and I had a gentleman come out to check it out. He proceeded to tell me that the compressor has gone out and he got his boss on the phone and they wanted to charge me $23,000 for a completely new system then drop the price down to $17,000. I could not believe what I was hearing as this entire unit inside and out was only five years old. I decided to call another company out and have them look at it and the gentleman that came said there's nothing wrong with our unit. It's fine but because it is a newer unit, everything is electronic and the inside furnace and the outside air-conditioning unit communicate with each other. The outside unit had shut down and the gentleman said you just have to shut the power off to each unit for a few minutes and then turn them back on so that they can communicate with each other. The inside unit and the outside unit have individual breakers and that's all he did was turn them both off and turn them back on and the unit is working fine now. He used all his gauges and checked everything and said everything was fine. That cost me $88. I can't believe absolute Airflow sent someone to my house that had no idea that you could do that. And they wanted to charge me so much money for another system. I will never call them again. If I could give them zero stars I would. Shame on you, Absolute Air Flow read more

Nicholas was knowledgeable and performed a whole house inspection. He helped me understand what was going on with my house. Would recommend again. read more

Eric Sanders from Absolute Airflow Air Conditioning checked my A/C he was professional, informative, we will keep using this company for all our A/C care needs, and he mentioned they do plumbing too. ( Good to know as well). And a great value too Thank you to Eric Sanders and Absolute Airflow Air Conditioning. read more

They installed air conditioning system in my home 2028/2019 I paid around 12000 dollars ,2024 the blower went off I paid for labor the come and replace it now there is no cold air only hot air coming, I brought a company to check they said leak in the coil and the compressor not working the repair cost too high better to replace it how the hell I have to replace new system within 6 years . read more

Robbie came and did a maintainance service on our air conditioner unit He did a good job was very helpful and explained everything well. read more

This company is great! They have come out very promptly every time we have called. They are friendly, courteous, and thorough. Eric Sanders came out today, and he was fantastic! He diagnosed our problem and arranged quick service for first thing tomorrow morning. read more

BUYER BEWARE: Absolute Airflow offered me a $50 Amazon gift card if I remove or update the below negative review (proof in the attached screenshot). They also promised me a refund that never came, nor provided an explanation as to why I haven't received it. I've used Absolute Airflow for two separate services, and unfortunately both involved serious safety-related issues that should have been easily avoided. 1) Water Heater Installation (Plumbing Team) Their team strongly recommended replacing our water heater, and we moved forward, spending several thousand dollars on a new unit. Within hours of installation--late at night--we began to smell gas inside our home. We had to call the gas company's emergency line, and they sent a technician out immediately. He identified that the gas connection at the water heater had not been properly tightened, causing an active gas leak into our home. While the fix itself was simple, this is a basic safety step that should never be missed, especially on a job of this cost and importance. 2) Air Purifier Installation (HVAC Team - Phenomenal Aire Unit) We also had their HVAC team install a Phenomenal Aire air purifier. A few days later, while we had an unrelated licensed electrician working in the attic, he noticed a clicking/sparking (electrical arcing) coming from the unit and immediately disconnected it, explaining it was a safety hazard. In addition, he noted that the installation included improper and unsafe electrical work, including open electrical splices located outside of a junction box, as well as a transformer and associated wiring that were not installed within a proper electrical enclosure. Wiring was left exposed, unsecured, and routed through insulation without proper protection. These conditions present a fire risk, lack required mechanical protection, and do not meet basic safety or code-compliant installation standards for residential electrical installations. We likely would not have discovered these issues otherwise. Follow-Up & Communication Issues When we contacted Absolute Airflow, they sent the original technician, Juan, back out, who confirmed the unit was defective and needed to be replaced. A follow-up installation was scheduled. However, the technician never arrived, and no notice of delay or cancellation was provided. I made multiple follow-up calls including requesting a refund but was unable to obtain any meaningful update or speak with anyone who could resolve the issue. Refund Handling A few days later, I received a call from Isaiah in their customer success team who acknowledged the situation and stated that they would process a full refund, with a timeline of 5-10 business days. This is also where I was first offered the gift card to remove or update my review (they asked a second time about a week later even though I still hadn't received the refund) As of today, 12 business days have passed, and I have not received the refund or a clear explanation for the delay. Attempts to follow up have not resulted in a resolution. Overall, given the premium pricing this company charges, I expected a much higher level of care and quality control, especially when it comes to safety. Experiencing both a gas leak and an electrical hazard across two separate services is extremely concerning. The lack of follow-through and accountability has made the situation even more frustrating. At this point, I have escalated the matter to my credit card company to pursue a chargeback. read more

Absolute Airflow Air Conditioning, Heating and Plumbing - Voicemail transcript being offer financial incentive if I update or remove my negative review. - Heating & Air Conditioning/HVAC Near Me - Westminster, California

Avoid this company at ALL COSTS - total scam, prices are insane. They wanted $40k to replace my existing AC (other quotes are in the $10k to $15k range). They wanted $10k for a tankless water heater, every other quote I got was in the $3k range. Their latest AC inspection on my system (I have used them for years) was that my system went from fine in October to 2025 to now in April 2026 needs to be fully replaced it's in such bad shape. The system was also making noises after Absolute's inspection and re-assmebly of the unit. I got THREE OTHER INDEPENDENT OPINIONS and all of them laughed at Absolute's report. None of the repair report claims were verified and all three companies stated my system was 100% operational, needed maybe a few hundred dollars in minor maintenance, but nothing close to replacing it for $40k like absolute wanted. They also confirmed the system was incorrectly re-assembled by Absolute causing the noises I was hearing (I hate to say this was intentional, but it really feels like it!). Absolute will give you only the doom and gloom scenario plus a lot of BS on top. They told me after 10 years, you should replace your AC system (which mine is 10 years old). Everyone else I got opinions from laughed and stated the system should last 15 to 20 years and 10 years is not even close to the replacement point. WHAT A JOKE this company is! read more

Their ongoing solicitations for annual maintenance is fishy. We had a 25 year warranty on a 9 year old furnace; Absolute Airflow said we needed a new one and quoted 3 new units, costing 10-15 grand just to replace, before maintenance/labor costs. Had a second opinion independent contractor come in and tell us our product was totally under warranty, no new equipment needed. Absolute Airflow? Absolute scam. In their defense, once confronted, they paid for labor costs for replacement of the supposedly damaged furnace, so not a total failure...but without that second opinion, we'd have never known otherwise. Caveat emptor! read more

Robert and Ray were professional and courteous. They went above and beyond. They completed their task in a timely manner and explained everything they did. I would definitely recommend Absolute Airflow. read more

This company is a ripoff!! Don't be a sucker like I was, completely dishonest, way overpriced. Charged 2500$ for repair that I later found out from a honest company should have been no more than 300$. Suit yourself but if you use this company you're being cheated!!! read more

Robert did a great job servicing my unit today thank you. Would have him again !! Great company ! read more

Eric Sanders arrived at my house with a smile on his face and a can do attitude. He conducted his maintenance and provided me with detailed information and allowed me to make my decision on if I was going to fix things or not. He explained all options to me and just cared about the condition of my air units. If I could, he would get 10 Stars for his job well done. read more

Great service from Robbie. He was very detailed with photos and explanations. I did some upgrades to get ready for the summer heat here in the desert. read more

Customer service is worse since Victor sold the company. They haven't bothered to update Yelp infon they still have Victor posted as the owner. Just be sure to double check before you pay/they leave that everything is how you want it. I had tankless replaced and they did a good job - but had to tell them to seal obvious holes and had to sweep up after. Then they quoted $1,000 to change 4 angle stops under bathroom sinks. Hard pass- so they did a decent install, just be on your toes about finished project & pricing. They will call you relentlessly while you're considering the job then not return any messages after it's completed. Odd dynamic/way to do business. I miss Victor and the old Absolute . Customer service seems to be a thing of the past anywhere you go present day. read more

Poor customer service response after minor maintenance was done on our heating system installed by this company in 2022: 1) I have called three times in the past 3 weeks for my itemized receipt for services rendered and for a manager to call me and nothing. 2) I was told the $95 service charge would go toward services rendered and that wasn't the case. 3) I signed up for maintenance service and was subsequently bombarded with texts and emails to sign up for maintenance service 4) i was texted multiple times about setting up scheduled maintenance when they were JUST here but I paid for the maintenance contract PLUS the $95 service call fee that I was told would go toward the services rendered (which is why I want the receipt!). This poor response and lack of customer service is the reason for the poor review. read more

Juan was very kind and clearly experienced in his work. Serviced our ac and informed me on what was wrong. He even offered to give my fence door a bit of a fix with no extra charge, excellent service. read more

We bought our ac/ heat pump from them 5 years ago. Their customer service reps are friendly, but we no longer use their services; if you choose to use them yourself, you'll find out why, or you can simply choose another a/c company. read more

Eric Sanders came out and serviced my ac unit. Eric explained everything he was going to service and clean. I am very happy with the service he provided and will definitely recommend him. read more

My experience with Absolute Airflow is mixed. They are certainly on the very expensive side, but they did a great job replacing all the ductwork in my attic. Knowledge and skill levels vary greatly amongst their technicians. My advice: whatever they are telling you, get at least a second opinion. read more

Called the sister company, Brody Pennell HVAC Repair and they forwarded me to Absolute Airflow. I waited 2.5 hours, tech came looked at the floor heater and simply said can't fix it. Charged me 69.00 and gave me a alternative repair which was 8500.00 heat cassette in my ceiling. Not acceptable. The problem comes after when the AI harassment starts. I have received 5 messages asking for a review. The company must be desperate. DO NOT USE THIS BUSINESS OR BRODY PENNELL. read more

Juan came out to fix my heater that wasn't working and had it working in a very short time. Explained the problem to me and even changed my air filter. I'm extremely happy and warm now too! read more

My landlord paid thousands of dollars to replace the condenser and ac unit on Friday. They were here 7 hours and finished the install... the next day Saturday the system failed. I called in and they scheduled a repair 2-5 for today Monday... I called in around 10 to confirm the appointment which it was again confirmed. At 4pm I called to get an eta... all I am being told is "there was a discrepancy" and now they aren't coming... no follow up appointment nothing. I'm allegedly supposed to have a manager call me but this is insane. They clearly did the install wrong and now I'm forced to wait longer with no answers Stay away from this company. read more

Eric Sanders helped me out. He was very informative and helpful. I recommend his services!

Excellent service and troubleshooting by tech Eric. Diagnosed our heater issue and had us back in service in 2+ hours. read more

I have used Absolute Airflow now for several years. They replaced my old poorly installed HVAC with a variable unit and it works well. I am happy with their customer service and professionalism. Don't get the run around, workers show up when they are supposed to and their technicians are polite, communicate well, don't leave a mess and efficient. They ain't the cheapest but you most likely get what you pay for. I shouldn't be surprised but I am slightly disappointed that I do notice that they hit me with all kinds of upsale items. I was told today that I need a surge protector for my furnace/blower. It costs $500! Absolute Airflow installed/upgraded my furnace/blower last year. Why didn't they recommend this "important" piece of equipment then? Anyway, in a world where customer service is mostly shit, I still like this company and will continue to use them for my HVAC needs and maintenance. Eric Sanders who came today to perform a check up on the furnace was professional, offered clear explanations of proposed changes, worked efficiently and neat. Appreciate him coming out in a torrential rainstorm too! read more

Juan came by to inspect our AC unit and see what needed to be repaired and really helped us out with finding and addressing the issue. We had some trouble with customer service and finding honest support in the past under the previous management, but Juan really took care of us this time and we would easily recommend his services. Thank you! read more

It was another great service with this company, they came in on time, explained whats gonna happen. Juan did great, very professional and really knows what he's doing. Suggested couple things and whats need to be done. I highly recommend. read more

I don't like to write bad reviews but this business deserves it. Worst customer service I've experienced with any business. They installed a very poor system and now impossible to get in contact with someone to talk to. It's only 3 years old and I have problems with it that I haven't had with my 15 years old system. Zero Stars read more

Had Eric out for a routine HVAC maintenance check and couldn't be happier. He was on time, efficient, and very detail-oriented. He explained the condition of the system, answered all my questions, and left everything clean and running smoothly. Honest service and fair pricing -- exactly what you want. read more

We had an excellent experience with Absolute Airflow after a lightning surge caused issues with both our heater and air conditioning system. From the moment Sevin arrived, we felt we were in good hands. He was professional, courteous, and extremely knowledgeable. Sevin took the time to carefully inspect our entire system and clearly explain what had been damaged by the surge. He walked us through the repairs that were needed, answered all of our questions, and made sure we fully understood everything before moving forward. We truly appreciated how thorough and patient he was throughout the entire process. His attention to detail and commitment to doing the job right really stood out. He made a stressful situation so much easier for us, and now our system is working perfectly again. We couldn't have asked for better service and are very grateful for his hard work. I highly recommend Absolute Airflow, and especially Sevin, for anyone needing honest, reliable, and top-quality HVAC service. Totally worth the repair cost. read more

Can't believe that this company keeps texting and calling me for more services even when I opt out of their messages and try to block their number. Predatory sales tactics as they probably sell your info to agencies to keep marketing these type of services to you once they have your info - I even called their office to remove me from their call lists - Still shady business practices and too many fake reviews read more

Sevin and Phil helped us in a efficient and timely manner when our Ecobee abruptly stopped getting power to the thermostat. They were quickly able to identify and solve the issue of a loose wire situation. Customer service was great, scheduling was quick and easy (next day appointment). Recommend this business and the helpful service read more

Had a great experience! Robert was super helpful and informative. Definitely recommend!

Do NOT use the Westminster office. The 2nd unit they installed doesn't always work. I've called many times. Had the tech come out to tell me he informed his boss and his boss will call me. Never got a call. Check out other recent feedback too. Lots of bad reports and recent. read more

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