Our family had a wonderful experience with Coastline Vacation Rentals! We had a major incident with…read moreanother rental agency and Coastline Vacation Rentals was extremely accommodating and helpful with our situation. They had great communication and the property we stayed at was very clean and well kept. Highly recommend this rental agency!

The view was amazing! Easy breezy check in and out. Had an amazing time with lots of local business…read morenearby so much fun. Relaxing Quiet and would recommend.

Extremely dissatisfied! Do not rent from this company. We arrived at our vacation rental during a…read morestorm. We arrived to find the cleaning service was delayed and still in the property cleaning. They were parked under the only covered area. We had to unload our bags in the rain. It was supposed to be ready at 4:00. They did not finish the half ass cleaning job until 5:45. We have three small children and we did not get access to the bedrooms until almost 2 hours after the time we should have have assess to the entire property. I called and shared my concerns with Alyssa And she told me she would talk to her manager and get back to me that day. I had to call 5 more times to finally hear (2 days) later that they were doing nothing to compensate us for this inconvenience. Alyssa was not at all concerned about our inconvenience. She stated, "my manager said that we will not do anything to compensate you all because it states in the fine print of the contract that it can happen for the cleaning service to be delayed, although it doesn't happen often." I asked for the managers number and she said she couldn't give it to me. Absolutely horrible customer service! Do not rent from this company. We have rented from this company for several years and so has our extended family. We will not be renting from them again.

Reserved a house for two Jan/Feb 2023. Got a call from them first night saying we have to move our…read morebecause the owner does not allow our small 10lb dog. There are several websites that describe the property as pet friendly, There is nothing about no pets in our contract. The owner when we met him last year, knew of our small dog. Suddenly we were homeless in Port St. Joe after driving 1000 miles. "Graciously" No Worries let us stay the night and we spent the next day driving lots of miles looking at available properties. Forced to spend way more money than expected to find available openings. No Worries said they would send a refund but subtract $1200 for one night and cleaning fees. One night is $179. So far no call backs from No Worries and now their number is disconnected. Their behavior is criminal and I guess we'll have to go through the hassle of legal action, over and above the stress of trying to find a place to stay for two months. No Worries should be renamed High Anxiety!

Best Family Vacation in a Long Time!…read more Began searching in January 2019 for a beach house at Cape San Blas. When we stumbled on Two Palms Villa located On The Beach, I knew this was it! Stayed in touch with the owners, Peter & Lydia Burns. (Burns Management) Once the clean up & construction on this hidden gem was complete, they posted pictures. All new decks, walkway to beach w/bench, additional bedroom,Smart TV w/Sirius XM, large kitchen w/large sink, all the amenities you could ask for & more... recommend checking this out before booking. Was like our own private beach, our Grandkids & Grandtoddlers and Waylon our Lab loved playing and running in the White Sand. Candy greeted our first arrivals, we had a packed house! Both Candy and the owners were available to answer any questions, Peter & Lydia took care of our only issue... the trash pick up in a matter of 1 hour. By far this was the best family vacation in a long time. Our 3 Son's, their family and Nana along with Waylon will have ever lasting memories of our stay at Two Palms Villa. Lot's of family time, fire on the beach w/smores. Of course we enjoyed the Hot Tub. Cannot wait until next year. Blessed to have all together for a short week. Many thanks to Lydia & Peter Burns and Candy and Kit!!! Date of arrival - June 8, 2019

We have stayed at Three Palms several times (4 I think). It is without a doubt one of the nicest…read morerentals we have ever stayed in at the beach. With adult children and young grandchildren, it suits our needs to a T... large bedrooms with King beds and a bunk room for the kids. Space for everyone to spread out no matter what you want to do. There is a beautiful pool, grills and a place under the house to clean fish if you love to fish. And it is a very short walk to the beach to enjoy the sun and the sand. The house has a fully stocked kitchen, pots and pans, coffee maker, dishes, grilling utensils....you name it and you will find it. Marvelous decks surround the house if you want to read or enjoy your morning coffee outside this house is for you. There are doors from each bedroom to a deck area, so you don't have to disturb the whole house to sit outside. 3 Palms is close to seafood markets and also close to the famous Indian Pass Raw Bar where you can enjoy shrimp, oysters and cold beer in a very laid back atmosphere. We also feel like the owners Peter and Lydia and also Donna are now part of our family . They call and check on you send emails with attachments of things to do or see, and Donna (the concierge) is a phone call away to help with anything from babysitters to making sure you are comfortable during your stay. The only thing I hate about 3 Palms is that we have to leave at the end of our vacation!!!! See you next year!!!!!!!

We rented a home from Cape and Coast on St. George Island in mid-July 2023. Overall, the house was…read morebeautiful and in a great location. But it had some maintenance issues that should have been addressed prior to our arrival, including the central a/c not working in two bedrooms (more on that below), an infestation of carpenter ants in two bedrooms, the hot tub being full of sand on arrival & repeatedly blowing a fuse, electrical issues that prevented the promised a/c replacement, and the scheduling of a contractor to come measure doors that was never mentioned to us prior to arrival and was relayed only about two hours before he showed up. The biggest issue was the service we received from Cape and Coast. They notified us two days before check in that a portion of the a/c was being replaced during our stay. I specifically inquired about whether the a/c worked. They responded in writing that the a/c was working, had "no issues," and was only being replaced due to age. However, upon arriving, one portable a/c unit was already in one bedroom, and it was evident that the a/c was, in fact, not working in that bedroom and another one. We had to request a second portable unit for the other room. And the first unit started to malfunction, so it had to be serviced during our stay. Then, on the day that the central a/c was supposed to be replaced, we were told that wasn't going to happen because there were electrical issues that had to be resolved first. When I asked why that had not been relayed to us, Cape and Coast admitted that an a/c issue had come up the week before (when the owners were there) and they had to call a repair company to address it. I sent them a screenshot of our convo where they originally told me prior to check in that there were "no issues" and that it was working fine. They responded that they "didn't know the extent of the issues." However, that is still an acknowledgment that there were issues which they originally denied. Cape and Coast sent one of their maintenance guys to come look at the electrical portion of the a/c, and he forgot to turn the breaker on when he was done. We came back to the house after being gone for the afternoon to find that we had no power on the first floor, our food was half thawed in the first floor refrigerator, and the elevator (which a family member needed due to medical issues) wasn't working. I called the emergency number and was told those issues were not emergencies so we had to run out at 9:30 at night to get ice and put our food in coolers. I was told that someone would be out by 8:30 the next morning to try and get the power restored. However, 8:30 came and went the next morning, and it was only after I called AGAIN that they finally showed up at 10 to locate the correct breaker and get the power restored on the first floor. Instead of relaxing on the beach, four and a half days of our vacation were consumed with phone calls and being available to speak with maintenance and show them the issues as they arose. Cape and Coast brought us a $300 gift certificate to a local restaurant, which we didn't ask for. I explained that wasn't sufficient and asked for additional compensation, such as a partial refund. The general manager agreed that "this was a case that called for additional compensation," and she told me a guest relations employee had already been in contact with the owner and they were "working on a number." She told me that we would hear back no later than the day before check out. When I heard nothing, I called, and the general manager told me they were still working on it and that the owner was conferring with the other owners. We checked out the next day. Two days later, I received an email with a simple message stating, "we are sorry for the inconvenience, but the owner has declined any further compensation for the a/c issue." No mention was made of all the other issues, and when I emailed back, Cape and Coast stopped communicating. I gave them two stars because they did send maintenance quickly when I called about the issues, and they were always polite when I contacted them. But they misled us about the a/c issue before check-in and then strung us along about additional compensation until after we checked out. We've been renting homes on the island for 20+ years from all of the major companies, and we've never had this many issues. This was our first time renting through Cape and Coast and despite us being extremely patient, giving them every benefit of the doubt, and giving them a chance to make it right, they failed to do so.

we stayed at Blue Belle in July…read more I have been traveling to St George Island for thirty years. This is by far the worst and incompetent company that I have ever delt with. You have been warned. They called me the day of arrival at 2pm. They said the elevator was broken and they would try to get it fixed. Both my parents are 80, and this was a major inconvenience for them. Cape and Coast were rude when I called and said elevators were not included in their guarantee. after talking with them, I would like to inform future renters what are not covered in their "guarantees". this is directly from them. "Elevators, hot tubs, ice machines, and similar amenities that may be present are provided as a courtesy, and at no additional cost, but are not guaranteed. These systems are subject to mechanical failure, and no refunds or credits will be issued in the event of malfunction or unavailability during your stay. While every reasonable effort will be made to arrange for repairs, continued functionality cannot be guaranteed. These amenities are not designed to meet accessibility or mobility needs and should not be relied upon for those with special needs or mobility issues." The real issue with this company is they never called us once during the entire stay. Nobody came to even look at the elevator. There was no attempt to fix or make this problem better. I felt so sorry for the people staying after us. Im sure they were told the same hogwash we were, "that the elevator just broke and they were trying their hardest to fix it." My parents struggled the whole week to navigate the house. So basically anything in the house or outside the house is not guaranteed, this includes pools. if you want to enjoy your vacation, rent from a different agency that cares for their renters.

Finding a great house is a critical part of any beach vacation. Just as important is finding a…read moresolid gold property owner who goes above and beyond in every way. One of the very best is Tony L. Rent this wonderful house and you'll have the time of your life.

From the owner: Beautiful new family home, pet-friendly beach home in North Cape San Blas. The home has extra-wide…read morecomfortable decks and a 1/2 acre yard. No houses on all four sides gives complete privacy, no beach traffic!

Best beach in all Florida hand down. It was so relaxing being able to snorkel at the Bay Area and…read morethe entire park is beautiful

We had so much fun! It's only $6 per vehicle. We rented kayaks and a SUP. We swam in the bay and…read morethen drove over to the ocean side to enjoy a snow cone.

Stayed at "A New Beginning" and it was horrible. There were bets in the attic, a noticeable smell,…read moreand bat droppings in one of the toilets. Spent an entire day on the phone talking with the rental agency about moving us to another property and the best they could come up with was a 2 bedroom apartment (we paid for a 3 bedroom home with a baby and a large dog) or a 3 bedroom home but it wasn't pet friendly. Neither of these options worked. We had to go down to their office and fight for an hour to get adequate placement. We were met with excuses of being out of office for 10 days and she just received this issues at 3:30pm (we first called at 9:30am) and that they don't have any other options. Had they accepted responsibility from the very beginning on how awful the condition of the home was, recognized the major health concerns and code violations, and immediately offered us new placement, this would be a different story. I understand things happen but not immediately offering us another placement and us staying on the phone and going to their office throughout the whole day is unacceptable when this is a vacation. Besides all this, the floors were filthy, one of the stove burners didn't work, kitchen amenities were sparse, sliding doors did not have locks, the patio furniture was broken, and the curtains didn't properly cover the sliding doors so people could see inside one of the rooms at all times. Do not use Pristine Properties.

We left items behind and called. We were told by staff (Erica) they would let us know when items…read morewere found. Later, I learned items were found and they would call me with price to ship. Later was told they weren't sure why I was told that because they return ship for a flat fee of $25 by Suzanne. But, none the less Suzanne advised the cleaner could have taken the items because she doesn't see where they had been turned in. So either they have my items or they do not but either way, they apparently do not intend to return them....so, a ruined experience because of a mistake my children made by accidentally leaving their dad's father's day gifts behind.