I LOVE the ortho staff here at the Spring Castle Dental. Michelle did a great job working with me…read moreduring the refinement. My mouth is really sensitive and she slowed down and talked to me a bit during the appointment. Little things like that can make a huge difference with the anxiety associated with teeth sensitivity. Very much appreciate her and Dr. Dang! Almost done!!

The location is nice and clean. The staff is very slow. On…read morethere personal phones for extended amount of times. Some people arrive 20/30 minutes after you and go in before you. Poor service. I canceled my appointment after watching multiple people arrive after my wife and my appointment.

On many occasions, we've been inside the facility greater than 2 hours. My mother, with dementia,…read moreis literally still in the chair, from a 1:00 Appt, it's 3:28 at the time of this post. The facility is dirty, floors with bugs and God knows what wasn't swept up when they cleaned 3 months ago. The dentists are a revolving door. Once we have a good one, they leave. We'll be seeking more professional services that further align with the quality of care we deserve, and her insurance compensates for.

Just left, place is not good. i have a bridge I need to have replaced. Bunches of forms, typical…read more Then they want you to pay in advance. i provided CC but told them i wouldnt sign receipt until served. They refused to serve me. So they won't be getting my business. Rude, and inflexible. i did ask to speak to management, but was refused. Been to 3 other more reputable dentists for consults about this bridge. NEVER HAD THIS tREATMENT ANYWHERE ELSE......

This place is a rip off. They do procedures that are not necessary and then the insurance refuses…read moreto pay. So you're stuck paying because they send it to a collection agency. That's what happened to my husband. For me I apparently had a credit on there book for over a year and they sent you a letter and give to 30 days to respond or they dispose of the money. Don't know what that means exactly I guess they kept it.

Had a horrible tooth ache, was told the office took cash payments. $60 dollars…read more If you don't have dental insurance the only thing you will get from this visit is an xray to tell you what's causing the pain that's it. No remedy to fix the pain in your teeth unless you have thousands of dollars. No payment options or even a offer of resolution to address your pain. Just keep this in mind if you don't have insurance. You will pay this office $60 dollars to leave with the same pain you came in with. FYI- go to a dental school, or Mexico has great dental services.

This place is controversial to my mind. My wife had a reasonable experience though disputed how…read moreaccurate their method or way of taking blood pressure. But it went well if you omit that important detail. (That record can play a negative factor when getting life insurance so it's important to get that right.) I moved the rest of my family from another provider which was becoming extremely expensive. My first appointment for the kids had to be rescheduled as their hygienist was going to be out. My next appointment happened but when we got here they said they don't clean teeth on the first encounter with a new patient. That doesn't make sense that I'm going to take my kids out of school/holiday and drive 30 min to show up for an exam and X-ray and then have to come back again for a teeth cleaning. So I complained about that and they got one kid in but not the other due to hygienist availability. Not sure about this place and their burdensome rules. They didn't let me have the appointment I wanted to have. Who goes to the dentist and doesn't get their teeth cleaned?

There are an abundance of negative reviews and experiences from other patients such as my elderly…read moremother with dementia. My mother was to receive a basic cleaning. I will agree to the deep cleaning. Under no circumstances should she have been given shots that she could not afford, approved or was warranted. Regardless, the Arestin antibiotic injections should be credited to her credit card. She went in for a basic cleaning and was charged over $1000. Pam, the office manager, pushed a $200 toothbrush on my mother. This is so blatantly wrong on so many levels. Pam has been extremely argumentative with me, interrupts, makes repeated excuses. Today when I asked her what had been done to escalate this matter (she indicated she would last week) she had no legitimate answer. More excuses, more interruptions. She is highly unprofessional. Avoid at all costs. My family is reporting them to the Texas Dental Board of Examiners. Highly unethical.

Everything deserves another chance…read more Isaiah 1:18 "Come now, let us settle the matter," says the Lord. "Though your sins are like scarlet, they shall be as white as snow; though they are red as crimson, they shall be like wool.

Unacceptable Service and Lack of Transparency and safety measures. I expected professionalism from…read morethis dental office, but instead encountered poor communication, lack of services which resulted in billing inconsistencies. The office manager who checked me in confirmed my insurance was accepted in this location. To my surprise, this was not accurate and had to pay $180 out of pocket. This was the beginning of dishonesty and lack of integrity. The office staff knowing in advance that the dental hygienist wouldn't be present, the office chose not to notify me and proceeded with the appointment as if everything were routine. I was given X-rays by a tech who lacked basic professionalism, he nearly took the images without an X-ray apron until I pointed it out. Afterward, I was led to the exam room where the doctor who glanced my teeth and simply stated I needed a standard cleaning. Only then did the tech inform me that the hygienist wasn't in and I'd need to reschedule. Completely avoidable and poorly handled. After all this took place, they have the audacity to send me a $180 bill and have their billing department call me about it. Wasted my time and money in such deplorable dental office. Pleased I was able to find an honest, friendly, clean, professional and safe dentist office. This experience reflects a disregard for patient time, safety, and transparency. I won't be returning and I urge others to seek care elsewhere.

My experience at this dental office was beyond frustrating and completely unprofessional. I was…read moretold that my treatment needed to be split into three separate appointments on different days, forcing me to repeatedly take off work. This was not clearly communicated in advance, and there was no effort made to accommodate my schedule or explain why it had to be handled this way. The office manager was shockingly rude, dismissive, and confrontational. Instead of listening or attempting to clarify my treatment plan, she spoke over me, acted as if I was incapable of understanding my own services, and responded with hostility when I asked reasonable questions. Her attitude was aggressive and completely lacking in professionalism. At one point, she even threatened to call the police simply because I told her she did not understand what she was talking about regarding my treatment plan. That kind of reaction is outrageous and unacceptable in any professional setting, especially a healthcare office. It was also clear that the doctor either does not supervise her staff closely or is unaware of how patients are being treated, which raises serious concerns about the management and overall integrity of the practice. This was by far the worst dental experience I have ever had. I would strongly discourage anyone from seeking care at this office if you value respectful communication and professional treatment.

The worst dental experience I've ever had--painful, disorganized, and deeply unpleasant. I was so…read moreupset after I left that I even called my former dentist (in Kentucky) to tell her what happened and express my gratitude to her and really get some validation. I was told I wasn't scheduled for a cleaning, only an intake, despite confirming everything by phone. The week prior, I had to leave after a 45-minute wait because of unresolved insurance issues that I also discussed with someone by phone beforehand. Once I was finally taken back, I was shocked by how unclean the facility appeared--I almost walked out and wish I had. I took a video but it won't led me load it so I will add screenshots. The photos don't do it justice, it was like this all through the back. This is basic cleaning! I take cleanliness and my dental health seriously. I have no history of sensitivity or painful experiences. I just had a cleaning about 6 months ago. I actually love going to the dentist until this experience. I only have two minor cavities (my first ever at 27 years old). This week they told me I have "slight gingivitis" in a few areas as well. Despite that, this was the most painful cleaning I've ever endured. The hygienist was extremely heavy-handed, cutting the roof of my mouth and multiple spots along my gums. I floss daily and never bleed, yet I was bleeding and in significant pain. At one point, I tried to get her to stop so I could take a break, but she didn't respond--I had to physically move her hands. I ended up crying the entire time from both pain and emotional overwhelm. What made it worse was the complete lack of empathy--no acknowledgment, no apology, not even an offer to pause. It felt dehumanizing. I must note that she was playing religious music in her section. I don't usually mind this as I respect people's beliefs, but given the overall experience this just added to the unprofessional setting. She was humming along as I was laying there crying. Otherwise, the most of the staff was very helpful and kind, especially the x ray tech.

Staff lacked friendly demeanor and professionalism. I did not feel very welcome. I felt rushed…read more Each time I visit there's always someone new or someone I haven't seen before, which gives me the idea of the turnover rate, lack of employees staying at the tomball location. (?) I tried making appointment(s) but both times I got to their voicemail. (I called after 2pm during weekdays) After My second attempt for making a appointment without being able to speak with anyone, I made the decision to go to a different location, as I'm moving out of this side of town. Days later, I finally get a callback from someone to schedule an appointment at the Tomball location and it was already too late. I'm happy I wont be going back to that location!

Total disappointment. My appointment is schedule at 8:30 AM. When I got there the door was locked…read more I called the office number in the front and got put on hold for 30 minutes. Their hours of operation is stated in the front for 8-5PM. At 9AM a nurse came in to unlocked the door. I came in, filled out the paperworks and waited for 1 hour. None of the doctors came in excepted a couple of hungover grumpy looking nurses came in and shut their offices' doors. After a ridiculous hour wait I canceled my appointment and told them I will never come back here again. The unprofessionalism in this office is staggering.

Simply: I felt unwelcome and uncomfortable. They seemed to have a problem with my being from a…read morecompetitor dental office although I had an open referral for what I wanted done. Exam and more than likely perform a root canal. Mission accomplished but I must continue with my review of this office. The endodontist was excellent, kind, caring and over-extended. Her assistant was great on the first visit but I truly felt mistreated on the second/last visit. The Latina woman that handled me the second visit couldn't be much more resistant to assisting me. I asked for a receipt and she would not give me one. I had to email later to get an insurance breakdown, but what I needed was a receipt for the payment from the first visit. I've written again since then and still do not have the specific CareCredit charge I made with them. I would not return to this, or any Castle Dental based upon my experience with the front office staff, overscheduling and the treatment by the front desk and assistant on the second visit.

For some reason the service here is getting worse. I went in for an appointment and the first thing…read morethe receptionist ask me is what are you here for! My understanding is that they just got a new computer system and I would think it would have that basic information. Once they called me back to the exam room there was no information in the new system about me. Just taking up more of my time.

I was contacted by the office and they were able see me about my issues. The dentist explained what…read morehappened with the bruise and the swelling and also checked out the tooth that was bothering me. Again, everyone was very kind. The hygienist even asked if she could give me a hug after discovering I've had a tough day. It was exactly what I needed.

The last time I had my teeth cleaned recently at this location, the dental hygienist used a metal…read moredental probe after cleaning them. She ripped down between 2 of my teeth on the top row in front. When she was cleaning them, she split the bottom edge of my tooth. Not long after the visit I began eating. The tooth edge where she split it chipped off. I now have a chip located on the outer bottom edge of the tooth. Also, last year this same dental hygienist chipped off one of my lower front teeth in the back with a dental probe while also cleaning my teeth. This now causes me distress, because I can feel the tooth damage every time I run my tongue against my teeth. I won't be coming back again to Castle Dental on Fairmont parkway. Castle Dental has a good dentist Dr. Craig Mclure at this location, but not a good dental hygienist. I will be going somewhere else to have my teeth cleaned. Even if it means finding a new dentist somewhere else, I refuse to let that same dental hygienist clean my teeth.

UPDATE: After getting my X-rays from Element and taking them to another local dentist. HE said I…read moredidn't need a deep cleaning (Had one in Nov of 2023) he was EXTREMELY thorough in explaining my teeth and how they were rated. With a bridge exception. I have all 1's..... I have maintained good dental health all my life. Beware of Dental Clinics that are only concerned about the money. Whether, you're out of pocket or have insurance coverage. Would NEVER recommend Element Dental to ANYONE!!!!

55 minutes later and the only thing they've done is clip the dental bib...I stopped coming because…read morethey take an extremely long time, EVERY time we come. The only convenience is that it is near the neighborhood. If you are expecting to be seated and treated within your appointment time, do not book here. If you got time to waste and live near Deerbrook, by all means book here.