Ugh!! Simple order I thought but AGAIN charged for a side of gravy that I didn't get!!! Soooo frustrating read more

Portillo's Elgin - My order, MINUS the side of gravy - Hot Dogs Near Me - Elgin, Illinois

For starters the place is super clean, the service is great as always. Food came out quick & it was DELICIOUS! Portillos is always a go to when we can't decide on a place to eat and we can never go wrong with it! Got the big burger bundle and the chopped salad for the Mrs. We come here often! Definitely recommend to anyone who hasn't yet tried portillos read more

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We stopped in for lunch as my husband couldn't stop talking about the Big Burger Bundle deal. For $9.99 you get a burger, fries and drink. I had mine without the bun since Portillo's doesn't have gluten free buns. The burger was perfectly cooked with a nice char and all the fresh toppings were great although it needed to be eaten with a plastic knife and fork. The place has a 1950's diner vibe and the staff keeps it very clean. My only complaint is the design of the building that requires walking across the drive thru lane to get in from the parking lot. read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

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Ok not sure what is going on with this location. Staff were observed smoking in their parking lot, on phones in the kitchen, and wiping sneezing hands on tables. We ordered 3 items, and it took 15 minutes. During this time, I think 2 other people got their food. They definitely need to work on theit work flows in the kitchen. read more

Portillo's is normally very good but today I got the Spicy Chicken Chopped Salad and man oh man talk about HOT!!! Somebody went nuts with the Jalapeno peppers. I like hot and spicy but this was overly hot to the point where the peppers drowned out the actual taste of the salad. Very disappointed. This salad did not need to be this hot. The peppers were chopped up so tiny that it was impossible to pick them out. Also some of the veggies appear to have been soaked in Jalapeno juice. Again, I like hot and spicy but this was too hot to handle. read more

Last time I got a cheeseburger it was still partially raw. This time I ordered a cheeseburger, the just left out the BURGER all together. After a 25min round trip I get home to buns, cheese, mustard and lettuce...nothing else. I called and did receive a refund, but just for the burger and fries. Nothing else for my inconvenience, nothing above and beyond. A completely underwhelming response from a restaurant that has completely gone downhill. Im done with this location. read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

Used to LOVE Portillos. Would go few times a month. Until the last few times we went. My husband always gets the Italian beef sandwich. It has SHRUNK significantly but prices keep rising. The meat inside the bread does NOT look like the professional photos here on Yelp. The small amount of beef that you now get is ridiculous!!!! We are done paying for a piece of bread. Even photos from customers on here from 3+ years ago look much bigger with a lot more beef overflowing the bread. We are so disappointed that Portillo's will not be our place to eat anymore. Not worth the price. read more

Portillo's Elgin - Italian beef with hot peppers. TINY AMOUNT OF BEEF! Bread looks smaller as well. Not the first time this happened either. Disappointing. - Hot Dogs Near Me - Elgin, Illinois

When the office caters Portillo's you know it's going to be a good day! It's never too early for Portillo's and a hot dog at 10:00am gets the day off to a great start. There were pain hot dogs with all of the ingredients to make a Chicago style dog on the side. In store or catered, you can never go wrong with Portillo's! read more

So super salty French fries! It was so sad that they were extremely salty. They are not potatoes, they were just salty things. I wonder if they don't want to be bought the French fries by customers anymore. read more

World's most pathetic chopped salad with wilted lettuce and no real lettuce involved. Do better. read more

Portillo's Elgin - Supposedly a chopped salad. Not edible. Disgusting. - Hot Dogs Near Me - Elgin, Illinois

Zero.stars again gave em a third chance 2 orders wrong in one night I didnt ask for the same replacement orders. Instead got 2 chicago dogs not 2 beefs they messed up. No mustard on first hot dog or tomatoes or onions what a joke.same with second dog got a lil mustard ummmm half of maybe a tomato no sport peppers on first one got one on second one still no onions what a joke i.give up on elgin ty managers for wasting my time threw it trash zero.stars I go to beef villa from now on read more

unfortunately this location has gone downhill in the past year, the restaurant itself is dirty, the ketchup, napkins are always out, the floors and the bathrooms are nasty. The food takes forever and is not at all what it use to be. We prefer heading to the Batavia or St Charles location instead. read more

I went to the drive through. I ordered my food. Had employees reapeat back my order. It was what I ordered. Another employee gave me my order. It was completely opposite of what I ordered. Not a good experience read more

This Portillos is dog shit. Iv been trying to order a grilled chicken sandwich no tomato, add American cheese & grilled onions and it's wrong one way or the other Everytime. Are you guys retarted or some shit? Just read what the ticket says it's not hard at all read more

This location is terrible.. Their portions are half or a third of the other locations. This is the 3rd time [and last for sure] ordering from this place. The "big beef" is a $12+ sandwich with sweet peppers. There is no beef and only 2 sweet peppers? Wtf? Ever since Dick sold this place, the quality has sucked. I would suggest finding another beef spot. At least another Portillo's location. This one is garbage. read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

In an ever-changing world, Portillo's is a constant that delivers a solid meal EVERY time. It has been MONTHS since I last ate at Portillo's and I finally satisfied my craving for a plant-based dog and those iconic crinkle cut fries. For folks who are unfamiliar with this place, Portillo's is an iconic spot with 50's-esque retro decor. The mood in every restaurant is always pleasant, uplifting, and joyful. The folks working here are always so kind; from the crew members who take our orders, to the line cooks who prep our food, all the way to the folks who call out orders when they're ready. SOLID and iconic! My family and I ate in, each ordering our go-to orders; my sister - the chopped salad, my mom - the hamburger, myself - the plant-based dog. Although the vegetarian options are limited, the plant-based dog and its wholesome goodness are enough for me! Each of us enjoyed our order, leaving no crumbs behind. As always, Portillo's is a fast-casual dining spot I recommend to everyone whenever they are in town or are local/looking for a quick and delicious meal! read more

Portillo's Elgin - Fries and my wrapped-up plant-based dog - Hot Dogs Near Me - Elgin, Illinois

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Portillos has gone down hill. Drive thru wait was 25-30 minutes and they got my order wrong. Instead of a burger they gave us a chicken sandwich. Not at all what was ordered. The entire experience sucks since they went public and their stock reflects it. read more

It's Portillo's. It's awesome! That should be the end of the review. A staple for any Chicagoan, Portillo's has the goods! Whether you're looking for a Chicago dog, an Italian beef , an Italian sausage, a Burger or fries, Portillo's is the place to go. Portillo's has multiple locations and you can expect the same service, same experience and same great food at any location around the country. I've been to locations in many different parts of the country, and they never let me down. My Recommendation for a newbie would be the Italian beef/sausage combo, extra sweet peppers, giardiniera on the side and an order of cheese fries. Now, if you're strictly looking for some dogs, you can't go wrong with Portillo's Chicago Dogs. I'd also give the fries a whirl as well. Would I go back? I do. All of the time, every time and as much as I can. Portillo's is one of my favorite restaurants of all time. You can eat well, eat great and not break the bank. Portillo's is Chicago! Do yourself a favor. On the way out, grab a slice of the chocolate cake and/or a piece of the eclair cake. You won't regret it. read more

Ordered a combo with sweet peppers. $11 sandwich. I keep trying to like Portillo's but it's just not the same as prior owner. read more

Portillo's Elgin - What do you think? Is this an $11 sandwich? - Hot Dogs Near Me - Elgin, Illinois

Used the drive thru and service was great. People are always friendly and helpful. Please open a Portillos in Summerville SC. So many of us from the Chicago area down there and can't get a good Italian beef anywhere. read more

This was supposed to be a bacon cheeseburger no mayo. Substitute grilled onion. The grilled onion was on the bottom. Plenty of ingredients missing. I took it back and spoke to a young lady that was a manager. She just said well the girl making burgers is new. I can get you a new one and refund your money for the burger. I asked if the General Manager was around or a business card. She said the Manager under the GM was there. I spoke to him about everything including the other Managers response. He handled the situation much better. He brought me a new burger that aside from the bacon being half cooked was made correctly. My family has had our last bad experience at this location. We will avoid this Portillo's going forward. read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

This location used to be the best. Don't know what happened. Order accuracy is out the window. They miss main dinner items and get wrong what you do get. I paid for sandwiches and additional ingredients to some items and got nothing. Even what appeared to be right, a salad, was wrong. Seriously, who wants a spicy salad? If I wanted one I would have ordered it. I asked for items taken off of the salad and instead I got lettuce cabbage and jalapeños. (Sarcasm alert). Oooo yum! Their service dropped to a zero! Last chance Elgin... I thought Batavia was bad, but at least they got my orders right... (oh yeah, this is the 2nd order screw up in a row) read more

I will never understand how this place has a line. The food is a joke. Sometimes I wonder if people have good taste buds. It's an overpriced rat hole. Portillo used to be so good, but, that was a long time ago. Save your money and eat somewhere else. read more

Respectful workers but insane wait times, especially in the drive thru. If it's past 5 minutes then you should be parking people. Consistently the slowest Portillos in the area. read more

Can never go wrong at Portillos. The ordering process is very easy the only complaint is if you are "dining in" why still bag everything. Keep the paper bag and save the planet! Very clean..ample parking. read more

Good for fast food at a slightly higher price point. My friends daughters burger was a little over cooked. My cheese crossaint was good but a little soggy. Service was pretty slow. The place has cute decorations, 50s style mishmash. read more

We've given this Portillo's enough chances. Every single drive thru order has missed something in our order or got the order wrong. Ordered a hotdog with everything, got home and it only had ketchup (gross!!!) Looking forward to cheese fries. Missing the cheese cup. Maybe instead of rushing orders to get them out the door. Take the time to insure they are accurate and given to the correct car. read more

Yum! Love Portillos. Large parking lot, drive thru available, customer service is helpful and friendly. The counter service is excellent as well. They have people constantly cleaning the dining area inside and the restrooms inside. In the winter, parking lot is cleared, salted and worker are opening doors and helping you. I think I had an order wrong ONCE here in the last 2 years and they fixed it immediately with no hesitation. I will always be a portillos fan! The fries with cheese are great! The beef sandwiches & hot dogs are also another favorite! If you aren't from Chicago and here visiting - TRY IT! read more

five stars yummy I loved it But if you want cleaner for the please go to Algonquin Illinois. They have bathrooms at Portillo's. read more

Food wasn't as good as it used to be. Bathrooms were disgusting, and the employees barely noticed I was there

One of my favorite go to places. I always dine in because I have no will power to drive it home without eating it all in the car. I am who I am. Since the pandemic, I'm finally experiencing the drive through. Although it is always long any given time of the day I go, it's always moving quickly. The last time I went, it took about 5 minutes from the moment I got in line, ordering, and then I even got my food before making it to the front. I've tried their chili cheese dogs, Italian beef sandwiches, polish sausage, hamburgers to their chopped salad and chocolate cake shakes. They're all my favorite and I'll just rotate sometimes but I've ordered their hamburgers many times in a row. Just thinking about their burgers makes me crave one right now lol Good thing they're not open 24/7 because that would be dangerous to my wallet. There has been a few times when they will forget the bacon on the burger, or a cup of cheese which is why I took one star off. Because what's the point of adding extra stuff if you're not going to get it sometimes. But for how busy they do get, they are still doing a great job! Thank you! read more

Portillo's Elgin - Burger cravings and cheese fries fix - Hot Dogs Near Me - Elgin, Illinois

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Great food. The service was fast and friendly. I love the eclectic decor. Just a fun place to go too and eat.

Whoever is on the fries stop putting so much salt on the fries seriously every time i get my food in the drive thru my fries are super salty

ALWAYS. GOOD. I swear, Portillo's has my heart. It is never a bad choice. The double bacon cheeseburger is just so greasy and so good. The chocolate cake milkshake is heaven (and so rich and creamy). The fries are also so good. Always salted just right. The service is fast. Just know that if you don't know the menu, I would look it up beforehand. They always have people outside in the drive thru lane taking orders. It's rare that you'll make it up to the menu in the drive thru to look at it. read more

I miss the days when Portillo's orders were correct every time. The Elgin Location struggles. Check your food before you leave. 50/50 chance order is wrong. Worst location and better to drive to STC or Batavia. read more

Food is well prepared although very busy service is relatively quick and if you eat indoors, it's a fun view with all the antiques

Portillos, a Chicago favorite started by Dick Portillo in literally a shack in Villa Park I believe. They've since been bought out by a Warren Buffet Company I was told. This visit was at the west side of Elgin location. It was a drive thru experience that left much to be desired. Let me start by saying that the food as always was delicious, the food we actually received that is. It was a large order for me and my sisters family of 5. We placed our order and when we got to the window we were handed our bag, which felt light. So we asked, "hey this was a big order, are you sure everything is in this bag?" We were told that everything was in fact in the bag. So, we took their word for it and drove 10 minutes home. Once at the house, all the hungry teens were gathered around the table to eat their succulent treats. Ahhhhhhhh how disappointed everyone was when we discovered that half the order was missing. I'm reminded of a Seinfeld episode regarding taking the reservation, but not holding the reservation. You can take the order, but you didn't fulfill the order. This is a pretty big deal because now, half the family is eating so their food doesn't get cold, while me and their father have to drive all the way back to see the manager about the drive thru fail. Wasted time, wasted gas, and it's no longer a family dinner because everyone is in a free for all so they're not eating cold food. Like I said, the food is good, always has been, but the delivery was no bueno. I get that it gets busy, I get that people make mistakes, but take some pride in what you do please, you ruined a family dinner that doesn't happen often due to travel and busy schedules. read more

Portillo's Elgin - Drive thru - Hot Dogs Near Me - Elgin, Illinois

I had two portillos gift cards that I had been holding on to for a while. I placed an order online today using my giftcards (it used all of both of them- and also some of my own money). About 30 min to an hour late I got a notification that my food was delivered; but it was not at the door. I got on the computer and realized I did not specify that my street has 'west' after it. So my food was delivered somewhere else. I called portillos and was hoping to get to explain to someone over the phone and see if I can get my gift card money back so I can re order. I spoke with 2 staff members, one was the manager. The manager was abrasive, rude, and down right not friendly. I will not be ordering porillos anymore. She did not give me the opportunity to even speak. She talked over me the whole time. Angry is an understatement read more

Portillo's use to be a favorite , but lately the quality has gone down , and now they are passing a hotdog bun dough shaped like a croissant as a croissant How cheap are they getting , makes the sandwich a doughy piece of crap. The hot dogs are not what they use to be either, I literally couldn't bite through it as the skin was so rubbery . I guess Il just go to the local mom and pop hot dog stands from now on as it's obvious that this chain doesn't care about quality anymore read more

In the "I'll never order it again" category, had the pepper& egg sandwich for dinner. Dried up eggs, uncooked peppers.