Excellent service. I did an online order and went through the drive thru. It didn't take long to wait, however they offered me a free piece of cake to make up for the wait. I kindly declined as I don't like sweets, but it was really generous of them! The burger was well done, just the way I like it. Cheese fries always good. The Maxwell Street Polish was huge, no complaints here. However, the grilled onions felt a little overcooked to my taste. Overall, very good food as always. read more

We've been coming here since they opened and we loved this place!! Idk what happened but the food quality has been horrendous. We do fast food Friday and we would always choose Portillos but we just stopped going here because it has been that bad. Decided to give them another try cuz we missed it and was that a bad idea. Sheesh. We figured that the fries they served had to be sitting there for at least 3 hours that's how terrible they were. And the beef was old and the meat had a weird smell to it and it was super dry. It was so bad I had to write this review cuz they outta be ashamed to serve what they gave me. You see this Portillos... keep driving!! read more

This is a somewhat newer Portillo's, due to the pandemic we have not been inside for about a year. They are doing a stellar job with cleaning and distancing, we felt completely comfortable inside. From the greeter to the order taker everyone thanked us for coming in and stated but much they appreciated seeing us. It was really nice. The food ...well its Portillo's, nothing has changed, it was very good, and even better eating there. We both got burgers, they really have one of the more underrated burgers around. While the Beefs are some of the best and the dogs and polishes are great, I love their burgers. The char flavor with the perfect blend of condiments all mixed together forms a perfect sauce. The large pickles give some acid and crunch, and the lettuce has some substance not just limp soft green stuff. The double is double the fun, but these days I stick to the single. The new fish sandwich did cause me to give it a thought, it looked awful good, but I came to get a burger and wasn't going to let some fancy looking fish sandwich to change my mind. My wife is not a normal Portillo'sburger orderer and she enjoyed it as well. Glad to know something stayed the same. read more

Service is over all pretty good. Also the food is very very good the best thing to get my opinion is the two hotdogs and with there delicious cheese fries. read more

Ordering a sandwich is similar to ordering a pizza. They charge per topping. The sign said Maxwell St. Polish with mustard and grilled onions. I ordered one with ketchup and grilled onions. Had to pay 50 cents more. I should have ordered without mustard and added my own ketchup. I guess they will do anything to nichol and dime you. read more

Portillos used to be a place you can brag about. But lately, my orders have really fallen short. Tonight I ordered an Italian Beef with Mozzarella cheese and usually it's overflowing with beef. Instead, I had like 3 pieces of beef on a bun. The beef was dried out and cheese was hardly existing. Not good Portillos! read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

This place is a must go try!! I don't usually eat hot dog but boyyyyyyy I have never had a hot dog that was this good!! I wish they have it in TN read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

Food is good as always, of course its Portillos. Good food! They forgot some of my order one time before and I had to go back but other than that no problems with this location yet. Hot dogs are a bit pricey but not as bad as five guys prices. read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

i needed to change my catering menu the morning of my event. Liz was soooooooo very helpful and accommodating. thank you so much for your great customer service Liz!!!! read more

Finally Portillo's in Elgin! Really good food, the ribs are delicious. I love the drive through ordering technique, very organized, easy and fast. I just feel sorry for the kids during winter. But they seem to let them trade off often, which is very nice. But yeah so happy you guys are here now. read more

We dined in on a Saturday night, didn't want to do the drive-thru line. Busy, but it made for great peoplewatching. Italian beef ($5.10, sweet or hot peppers $0.50) - 4.5 stars. Had more meat than the wimpy beef at the St. Charles location. The sweet peppers added a salty taste that the meat lacked. Less greasy beef than the Northlake Portillo's. Chicago-style hotdog ($2.65) - 5 stars. Ecstacyyy. read more

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I absolutely love Portillos, and this location is no exception. This is of course one of the newer locations, and the place is always incredibly busy at lunch and peak dinner hours. That being said the driver through and counter service is very efficient. You will not have to wait that long to order or get your food, so even if the line looks long, don't give up. I pretty much love everything at Portillo's to eat, but some of my favorites are the jumbo hot dog (Chicago style of course), Italian Beef dipped, burgers, chopped salad, fries, onion rings, etc. I absolutely love their chocolate cake shakes and strawberry short cake- so if you want dessert definitely give those a try. Several people have commented on here about incorrect orders- I've never had that happen to me- and I've even gone in large groups. So, while that might be accurate for some, it is not accurate for me. I'd definitely give this place a try- especially since it has now been open long enough to get some of the kinks out. read more

So I was very excited to try this place and I don't know if I expected too much or order the wrong stuff but I felt like I've had better. Their jumbo hot dog was okay, and their Italian beef was very blend. I felt like it lacked a lot of flavor. But over all it was a cute place and a great experience. read more

Portillo's Elgin - Italian Beef and Jumbo Hot Dog. - Hot Dogs Near Me - Elgin, Illinois

Waited 15 min in the drive thru just to get back to work with the wrong sandwich. They didn't seem that busy. But I guess they were.

Finally went to the new location closest to our house. We've always been Portillo's fans, and were excited to get one so close by. However, we waited to let some of the novelty wear off first because it can tend to get a little crazy with the amounts of people. We got our order quickly, everything was correct (and we had 6 people, so it was a big order) and everything was fresh & tasty. During our dine-in, I felt bad for the girl calling the order numbers. She said #10 and #15 at least twenty times each. I think they should consider a "wall of shame" to go alongside their celebrity photos. But on this wall would be the people that don't pick up their order after the number is called 3 times. The first ones on the wall would be those with orders #10 and #15 because seriously --- the poor girl probably lost her voice by the end of her shift. read more

ANOTHER cold burger. I need to stop giving them a chance with this. I'm not sure what's going in, but every time I order a burger it's cold. Like stone cold. Cheese isn't melted because it can't. Who wants a COLD burger? Just weird. And annoying. read more

Gotta love Portillos! This location is the typical Portillo's on one side with The Salad Bowl on the other. I would say this location is right on par with many others, the food quality is great, the customer service is good, and it takes a long time to get your food. I suppose that's because it's pretty busy most of the time, but still, I wish they could speed it up a little. Interesting idea...Monday night is buy a full slab rib dinner, get a half slab for free. I do not eat ribs, but my husband swears by Portillo's ribs. We just recently found out about this special; he had three meals at a half slab each, so we liked this promo. But again, on Mondays, have the ribs ready, every other person in the place was enjoying the ribs. read more

False ads... especially the delivery part... when Portillo's started the delivery service i was so elated. Finally i cqn enjoy their food without leaving the house and on that statement that yes we deliver within 30mins vicinity.. i ordered twice and succesfully was able to.. but just a couple of weeks ago, attempting to order thru my app multiple times that its either we ARE OUT OF THEIR DELIVERY AREA OR NO DRIVERS AVAILABLE? Three different days i tried with different times but it keeps showing up.. dont advertise and start of with something that you will change without informing your customers. Incredibly rude.. if your blaming the Door dash company that you partnered up with, then what have you done to correct it? read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

Good food fast and average prices. Salads are fresh and tasty, and you leave feeling full. Atmosphere is fun, boasting a cheerful dining room with red and blue checkered tablecloths, antiques, and fifties music. If you're looking to discuss business over lunch, this isn't the place... The music didn't bother me, but I wasn't trying to have a conversation. :) Order, pick up, and then have a seat. No table service, which is kind of nice. You don't feel rushed. read more

Portillo's Elgin - Apple chicken salad... - Hot Dogs Near Me - Elgin, Illinois

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Once again they didn't give me complete drive thru order, even though I watched them check the bag and receipt twice. Take your time and get the job done properly. Rather than having people drive back and forth. By the time the order was complete with 2 trips I spent 1 hour and 45 mins in line. i dont think you can call it fast good anylonger read more

My local Portillo's is always slammed with customers, but never fails to disappoint on flavor or expectations, food is always fresh, fast and delicious. My only reservation here is on the price of some items, my go to meal is the double bacon cheeseburger ($9.35!!!) That doesn't include a drink ($2.50-4.50) or any side ($3-5) so when it's all said and done, my fast food lunch or dinner ends up costing somewhere between $13-15.50. High prices aside, there's nothing quite like their burgers in the area. read more

Choc cake shake was amazing!!!! Cheese frys delicious !! Chicago dogs are always great read more

Portillo's Elgin - Front counter where u pick up delicious food - Hot Dogs Near Me - Elgin, Illinois

I've had bad experiences at this Portillo's in the past, but the ratio of good service outnumbered the bad ... until this evening... Pretty insulting being accused of not paying for my food at the drive thru. I pay for my order at the first window. Pull up to the second window and was denied my food because he was told I had not paid. Mind you not one minute had passed from window one to window two... The cashier walked to window two and I had to remind him I paid with a $10 dollar bill and he gave me $2 dollars and change. His follow up question was, 'Did you pay with a card?'. Really dude?! If management reads this, I doubt they do, I insist you give receipts for all transaction. When you count out your register tonight, you'll know you won't be at a $7.19 loss. read more

food is excellent as always butttt when I order the same thing in same order for the 50th time and then when it come out wrong the manager gives me sass when I question it that's draws the line read more

Whiskey Tango Foxtrot! What a mess. Place ed my order and waited. After ten minutes of chaos a day watching the staff run into each other, I requested a refund. Saw them drop food on the floor and pock it up. Never going there again. read more

Ridiculously slow and very cold inside of restaurant. Complained about slow service and manager seemed uninterested!

Great food, fast, great price. A great place to eat inside, take out. Once you eat at Portillo's you will be back, believe me!

There food is great for fast food. I just got a beef and thought they gave me hotdog because the wrapped item was so small. Nope, it was a beef sandwich. Portillo said in a news clip he would never change the size of his sandwich. Expect that to change now that he has sold it. 2 stars for the portion size. Sorry I took a bite out of the sandwich so I put a ketchup container next to it to help show the size. At least they have not changed the size of their burgers......yet! read more

Portillo's Elgin - Hot Dogs Near Me - Elgin, Illinois

Disappointed in Management! My husband and I decided to eat at Portillo's in South Elgin before I started a diet. We've always enjoyed eating here and taking family from out of town to eat here too! (This is gross so prepare yourself) As my husband bit into his burger, a large, long, thick, black hair came out with his bite. We were mortified, he spit it out immediately and we both stopped eating. We packed up our deserts to take home; to maybe eat later. I went up and asked to have a manager meet us at our table to let them know what we just experienced. Five minutes later, no Manager. So I took up the burger with the disgusting hair and asked again for a manager. Apparently there was a problem at the drive through that took up two Manager's time, so I waited. Finally a Manager arrived and I explained what had happened. He said, and I quote "I'm sorry, it happens occasionally, you can see they have their hair pulled back. Can I offer you free desert?" Oh My-Lanta! ‍ I was not impressed with that customer service! I told him no thank you, we already purchased deserts, and if hair in food happens "occasionally" shouldn't the staff preparing food be required to wear hair nets. He only apologized again. A very busy fast-food joint like this should take PRIDE and prepare food in a safe and healthy way for all it's patrons. People should NEVER have to experience this "occasionally." I can honestly say I wont be back, this Manager was not looking for a solution to this concern, only to acknowledge it and move on. read more

Have eaten numerous times at this Portillos establishment. Recently the quality and taste of the food has diminished. Dont know if the same type of sausage or beef is being substituted for a lesser type food product. Called the manager to inform them of this and the response was "I will check into this" and hung up, never taking any type of information as to resolve. Dont call that any type of customer service, but anyway, it is what it is. Guess my choice of places to eat in South Elgin are diminished by one. Thanks Portillos (S Elgin) for making that choice an easy one read more

Waited in drive through for 30 minutes for hotdog, fries and shake. Food was cold and soggy and hotdog order was wrong. Unfortunately incorrect orders and low quality food has become the the rule and not an exception at Portillo's. Skip the frustration and don't dine here. read more

If I have a choice for lunch, Italian beef and sausage combo is always my first choice. And how can you wrong with Portillo's a Chicago iconic sandwich place....well apparently you can. Simply put, I've had better, in fact i can name a bunch of places that would be better. This location in particular was not good. The beef wasn't tender or thin cut, the sausage was over cooked, and I've seen more meat on a quarter pounder than I saw in that sandwich. Then you put some undercooked fries with it and whalaa, I'll go someplace else next time. Any least the chocolate malt was good it would have been a 2 rating. People were friendly, place was clean, etc... read more

i wouldn''t have given this place any stars horrible customer service. food is cold and old. 10:03pm i ordered our food online (will be ready in 18 min),10:15pm went to pick up inside, walked up to front doors. locked!!! called store was told order was ready but i needed to wait in drive thru line.... 11:06 finally get to drive through window. food was cold and disgusting!!! really why take my order for inside pick up if the store was closed!!! and the girl went to find our order, told me it was ready but when i called she couldn't grab it and walk 10 feet to the frobt door. i will never be back. rude disgusting incompetent establishment. i warn everyone don't bother with this place. read more

Ungodly slow service on pickups. Always. Food quality is weaker than in the past and much more expensive. Food choices on salads has decreased. They used to have rib deals on Mondays but this is long gone. read more

Just got off the phone attempting to place an order for delivery. It took four different calls and 34 minutes! OMG! Call starts out saying, "thank you for calling Portillos, this call may be recorded to better serve you." I pray that this one, or rather these four calls were recorded because this was painful. Great food and was for a large group, so I gave it my all to stay with this order. If this ever happens again, I will seriously pull the plug and go to plan B! Get with the program people, your calling tree sucks! Half the people spoke broken English and the other half was not sure if you deliver or which franchise I was calling for! Really? I CALLED YOUR NUMBER! If this order is messed up in any way, I will be visiting you in person and demanding a refund! read more

I hate to leave a bad review during a pandemic, but last night there was a beetle in the bottom of my milkshake. I am absolutely disgusted read more

Portillo's Elgin - This came through my straw at the bottom of my vanilla milkshake - Hot Dogs Near Me - Elgin, Illinois

You got to love Portillo's. Good service good product. Good environment. Extensive menu with choices from snacks to desserts to ribs. Chop salad is always a favorite! read more

Portillo's Elgin - Delicious rings - Hot Dogs Near Me - Elgin, Illinois

Food is amazing and delicious. But there is a price to pay and that is waiting for half an hour. I was not happy because I had to miss a very important concert. read more

Portillos is amazing but this location struggles in many areas! Drive through orders are wrong and you have to double check you bad before driving away! Salads are smaller than other locations and STC and Batavia always fill the container. I have tried this location dozens of times and always short on salad!!! I addressed with manager and her agreed and filled up the rest of The way. Every visit after still short on all ingredients. This location is close to my house and now I drive to STC to get my food. Always happy there and also on Batavia. read more

The Elgin, IL drive-thru location has had issues since they opened. We love their food, but you cannot depend on the drive-thru to get your order correct. In addition, they changed their chicken tenders and they are awful! Too much breading and not to mention the coating is as hard as a rock. I feel the other locations are much better! read more