Quick, Efficient, and Friendly customer service. The place is clean and orderly. I thanked them…read morefor great service. This UPS values every customer who gives respect both ways. Highly recommend this UPS store. Mahalo Dan.

Whether I want to ship something, get something packaged or return an amazon order, this ups…read morelocation on Newburgh and 5 execute it phenomenal. Not just good, standard or any other "typical" word, they're FANTASTIC. Staff is kind, friendly and smiling. There's plenty of staff, something hard to come by in businesses these days. Whatever the manager or owner is doing at this specific location, keep it up (and the staff too, you all deserve the stars in the world too!). I will keep going here for my packaging or return needs and I suggest you do the same (or try it, you won't be disappointed in the service)

I have been using this stores location UPS my whole life and they are always the very best ! Today…read moreChelsea helped me , and I thought it was so great that you guys were open on Sunday . But Chelsea Caitlin and all of the other girls and that UPS Store all deserve a raise because they work very hard and very fast !

TLDR : If you told me I had 5 minutes left to live, I'd ask you to drop me off here because it…read moretakes an eternity to get your label scanned. If you're looking to do a quick drop off a package to UPS for any reason whether it's shipping across the country or for an Amazon return, let me just tell you right now this is not the location to go to. As they have it, the lines don't start at the counter the line start in the middle to back end of the store so the lines are always overpouring outside of the store resulting in people waiting in the street or on the side, blocking H&R Block . The service is something else, they make you feel almost incompetent for trying to ship a package and question your address to make you feel as if you are now gaslighted. The outrageous requirement to purchase a whole roll of tape from their overpriced sectional is mind-boggling. This is the only location I know of an all of UPS that requires you to purchase a roll of tape for just a strip in order to seal your package. I have never experienced any other location and let me tell you it just reflects poorly on the management style by doing so. In my opinion, there should be two lines while at at this location. One line for all scanning goes to ensure that everyone gets their receipt because as the review left by someone similar, they've had multiple packages be stolen and this UPS will not check the cameras or give you an excuse as to why they cannot. The other line strictly for people who are looking to send out a package. This would really streamline the service and would actually make more people feel comfortable coming here.

June 1 (and previous visits) this UPS store was going to charge me $2 to print a label for a return…read moreto Amazon. I chose NOT to use that "service". This place nickels & dimes people & over charges for their "service" the term the owner used. I went to another UPS, they charged 48 cents!! My advise do not go to the UPS at 5 Mile & Newburg in Livonia. Gouger. Unfriendly. Arrogant.

This was a good location... unfortunately it took a wrong turn with new ownership. New wasn't…read moreexactly improved. The employees are rude and disrespectful, and they try to up charge for everything. I had an Amazon package I was returning and the instructions specifically stated UPS would box, label and ship it, all they needed to do was scan the QR code. The employee insisted that was incorrect and attempted to extort the price of a box out of me. I'm very disappointed by the quality of service at this location and would advise anyone to try a different carrier. FedEx or even USPS could do a better job than that.

Phenomenal service, walked in last minute l and got perfect service…read more A man helped me out, props to him, keep up the good energy man.

terrible service, no help. Very bad attitude. tried getting help with package, just told me to…read morecall. store cannot help. WTF phone just goes to robot.

Sunset International Shipping are very professional and reliable folks. I had my international move…read morefrom the US and they were the ones who delivered my household stuffs at my home overseas. I was impressed with their on time and 100% quality services. The communication end to end was simply great and up to the mark. All instructions for custom clearance, paper work, plus delivery were clear, detailed and helpful. There delivery boys were expert. They were two and did all my work in just 4 hours. Shown all my stuffs, assembly some of my IKEA furniture with the highest quality. Overall highly recommend Sunset International Shipping folks for any domestic and international move. Thanks for the smooth move guys!

They were very helpful with an over seas project that needed to be taken care of. The pricing for…read moresuch a big task was very reasonable. They were very competitive against other companies as far as offering various budgeting routes. Shipping by sea worked out well and I loved the full service option making it so you don't have to lift a finger. Thank you!

It's a busy place but it's not a long wait, not by my standards anyway. Everyone was professional,…read morefriendly and knew what they had to do. I'd recommend anyone needing a Shipping Center, Printing Services, or Mailbox Center to try this place first. They offer even more services than what I listed here.

I went today to do Amazon drop off, don't have a clue what the other reviewer was taking about…read more. Kohl's is the only drop off original packing not required! UPS does not package for you. The ladies in store were nice, polite and friendly. I figure you get what you give! Five stars.. on customer service during my visit, which was a bit busy at 12 noon.

Bonni was the best!!! so incredibly helpful and so kind! Was willing to help us with anything and…read moreexplained everything so poorly. Best experience I've ever had at a FedEx store hands-down give this woman a raise she deserves it.

I have had a few negative experiences at this FedEx Livonia location (6 Mile / Newburgh) but this…read morelast experience nearly ruined a major milestone celebration. I needed a 16x20 print for a retirement party gift for our department's beloved former Chair, who served us for decades. FedEx charged me $20 for a product that was completely unusable due to poor print quality. When I asked for help, the staff simply blamed my file, but they completely lacked the expertise or willingness to provide any actual guidance on how we could improve the image quality from our end. Instead of helping a customer solve a problem, they took my money and left me completely stranded right before a major event. Unfortunately, this is not my first issue here. I've used this location in the past for community event materials, and the quality was consistently bad. Because this store is so close and convenient, I really wanted to be able to use them, but after so many bad experiences and zero effort to help a customer in a pinch, I plan to never enter this store again. Thankfully, another company (Dollar Bill Printing) was able to take the exact same file, instantly catch what needed to be fixed, and print it flawlessly same day. They even drove to our office to hand deliver it. If you need professional-grade printing, helpful staff, or reliable service for an important event, I recommend avoiding this FedEx location.