The new ownership definitely turned everything around! The owner ,Norma, is truly great! It's my hidden gem to share! Super fast and easy! Definitely beats the wait at UPS or FedEx! Thank you guys!!! read more

Former customer for several years. Repeatedly had packages lost, rude service (and lack thereof) by the owner, ridiculous prices on everything, and long wait times at the counter. Take a look at the other reviews. You'll see the only reason this place is not LOWER than 2.5 stars is that a few people who went in one time to mail something, gave 5 stars. Typical exchange: ME: "You have a package for me. Here's my slip" Owner: "Says here it was picked up." ME: "Is there a signature?" Owner: "Uh... no, but it's marked Picked Up." ME: "Nope." Owner: "I don't see a box for you anywhere." ME: "Why don't you check in back?" Owner: "It's not there." ME: "Just check in back just to be sure." Owner: "I know it's not there." ME: "Just please check." Owner checks in back, finds box: "It wasn't actually my fault because somebody put it where it didn't belong," blah blah. No "Sorry about that!", no "It won't happen again this time, I swear," just same old crappy attitude and service. Get ready for this experience at least once per year, ESPECIALLY at Christmastime. read more

Recently visit this place and their staff was incredibly friendly, very helpful and knowledgeable. Very clean place. I was recommended here since I was around the area and I am happy with my experience and service that day. I was approached immediately with a big smile and positive energy. You can tell the people working there, do their job with love. read more

Under new management. Owner ( Norma)is delightful and extremely resourceful. Let's help her make a success of this business adventure. We need a local place to mail packages and special envelopes. read more

This place is only for you if you love being mistreated. I went in to send out two of my amazon shipments yesterday and the old guy who works there forgot to put include a packing slip with one of the envelopes. When I told him about that, he let out a HUGE frustreated sigh, reopened the package with a furious look on his face, and basically handled my package along with his equipments a little too heavily to be considered as customer-friendly gestures. Afterwards, before he sealed my package in a different envelope, the guy had the nerve to ask me rudely, "Is there anything ELSE you need to put in there?" I couldn't believe it. Did the guy think I was his slave or what? At the end of it all, I decided to take my business elsewhere. Again, do NOT go there unless you wanna experience this type of mistreatment. PS Oh, and by the way, guy, UPS actually charged me a lower rate than you would've had I actually done business with you. I hope your store goes down soon with your unfriendly and unprofessional attitude. Let's not forget that you ARE trying to make a business here, not doing someone else's work for free. read more

Wonderful service when I dropped in here to mail a Xmas present. From boxing it up and then giving all my shipping options, a great experience. Happy to have this option so close by. read more

This place is so wonderful and helpful , it is under new management Norma is so sweet and very helpful with anything you need! Definitely would recommend! read more

New owner is great, has turned the place around. She found a missing package previous owners said was never received.

So happy this place is under new ownership! I needed some packaging sent to Mexico and they made it possible. Owner was very attentive and made me feel like my package was VIP. Definitely recommend giving this place a shot as it does not compare to the previous ownership. read more

It's definitely a great place to ship out boxes, they offer great customer service and Norma the new owner is so nice, helpful and friendly.

Ok, so I've been back in here a few times and I think maybe it's under new ownership because the folks working there are actually pretty friendly. They have let me drop off post office boxes along with FedEx boxes for a $1 charge. It seems to be a consistent policy and I have found it helpful to avoid an additional trip to the post office. read more

It's been about a year since my last review. And nothing has changed about this place. Awful as ever. I thought it was safe to take a package that had pre paid postage. I just needed to drop off. Nope not that easy. Even with pre paid postage this place now wants to charge $1.00 just to drop off a package. Wow!! Really??! Go elsewhere!! This place is such a rip off!!! read more

Dropped a uhaul off at this location in Pristine condition only to receive an unjustified $50 maintenance fee. I have tried rectifying this issue multiple times to no avail. Even tried bringing it up with Uhaul themselves who explained how the fee was issued under postal Magic's discretion. My suggestion- don't drop your Uhaul off at Postal Magic or you will pay!! read more

Drove here from Oxnard to inquire about possibly getting a mailbox. Upon arrival there were 4 people ahead of me and 1 employee handling all the customers and phone calls. Took 10-15 mins of waiting to finally be told that the person working behind the counter does not know the process of renting a mailbox , no idea where to look for the forms to be filled out, and suggested that I come back the next day and speak with a manger, Michael. No thanks, I'll take my business elsewhere. When I was leaving the line had gotten to the door , with people frustrated and waiting to be serviced. Come here if you have a lot of time to spare and wait around read more

I mailed a package to a friend in Morocco at Postal Magic. Due to Covid-19, Morocco was no longer able to receive mail from the US. The package eventually was returned to me. The postage fee was quite expensive, as I sent it US priority international (about $100). When we got the package back, we went back to Postal Magic to see if we could get a refund of our postage. These are extraordinary times due to the coronavirus, and the owner went to great lengths to get a refund from the company he uses (stamps.com). He was on the phone with them for an hour and a half! He convinced them to refund the postage, and he called us to let us know that he would indeed be giving us a refund. I have to say that Postal Magic went above and beyond in handling this situation. I would highly recommend them for your mailing needs. There are no lines, and they definitely offer outstanding customer service. And they are conveniently located in the Von's shopping center on Mission Oaks. read more

1 star is too many. Owner wrapped a package to be shipped for eBay. $4 envelope adhesive detached. Opener said he would use packaging tape and fix. Envelope arrived to customer with no contents and no sign of tape or adhesive. I confronted owner about this and he said not my problem, blame USPS. He claims the packaging tape fell of of the envelope. Asked to see the video of him putting on the tape and he said his cameras don't record. Took no responsibility. Refused refund on shipping costs and on shipping contents. He was rude and defensive. Terrible business ethics and a far cry from Charlie and Jessica days of Postal Magic. Will never support again. read more

I am shocked at the complete lack customer service that I received from Postal Magic. DO NOT bring anything that you need to have shipped out to this location. I had a small package that I wanted to send out which was very important, as it had my tax documents in it. They put the postage on and sent out the package in what seemed to be a seemless transaction. About 5 days later it was returned back to my house, stating that there was an insufficient amount of postage that was put on the package. I returned it to the establishment to give them an opportunity to rectify the situation and send out my package. I walked in and wasnt greeted at all. I shared with the owners the situation and I was met with a very rude and defensive attitude. They told me that they weighed the package, that was the postage that was assigned to it, and there was nothing that they can do. They offered no solution to my problem. I ended up having to take my package to UPS and they informed me that Postal Magic priced my package as a "flat" as opposed to a parcel and it was absolutely Postal Magic's mistake. So all of that said, save yourself the headache and take your postal needs somewhere else that cares whether your items get to where they need to go. read more

I wish I could leave no stars. This staff is rude and unhelpful. I went in seeking packaging and advice for shipping a product to the UK. The man at the counter has no experience with international shipping. He couldn't help me with proper packaging and when I asked if he knew how to properly write out the address for the UK (After showing him the address on my phone) he said, "no, I'm not from the UK". I'll take my business elsewhere. read more

It must be us, but every time we come to this place ( not bc we like to, but bc we are picking up our packages, which are coming from all over the world ) we have very frustrating situations. We always have to transfer it to another location, ( which usually takes a few months thanks to this person ) otherwise we can never get it from this place. The person in charge is very rude. I have latin origin employe and he specially rude to him ! He is absolutely not helpful under any circumstances, and since Covid 19 is even worst. Try to call this place, no luck...Sir, if you do not like to work with people, please choose another job ! This is clearly not for you ! read more

I came in all frazzled and in a rush to overnight a check to a friend out of state. The person who helped me was calm, cool and collected and not only managed to calm me down, but quickly got my check off overnight. Fast friendly service with a smile is what I got, and I am truly thankful for the great service. I will be a return customer for sure! read more

This place is a rip-off. I paid $6 to fax 3 pieces of paper. The confirmation page was illegible and useless if I need to prove I faxed the documents. I'll go to Kinko's from now on where the quality of service is much better. read more

THE ABSOLUTE WORST CUSTOMER SERVICE!!! I wish I could give zero stars. I went in to mail something priority mail last Saturday. I told the cashier that I needed it there in two to three business days. She proceeded to tell me it would be seven to ten, but it's usually much quicker. The phone rang while she was finishing my mail and she was very annoyed by the caller on the phone. Once she got off the phone she stated, 'I'm trying to work, here.' Which is not a respectful attitude of other customers in the store. She didn't seem like she even wanted to help me to be honest. She threw my finished mail in a bin, on the floor and told me I could track it with the tracking number on my receipt. I got home, thinking nothing more of our strange interaction, THERE isn't even a tracking number on the receipt!! I called the store, today, to just ask if they have a tracking number in their system. That they could provide to me. The guy on the phone rudely disregarded my questions. NEWS FLASH I wasn't asking for the tracking number over the phone. I was simply inquiring, because you employee wasn't competent enough to provide me with the right service and/or information. He rudely told me he had to go he had customers in front of him. Then don't answer your phone if you aren't going to give a paying customer the service they rightfully deserve. Before he hung up on me, I asked if he was the manager and he said, 'yes.' What an absolute disgrace! I will be telling everyone in Ventura County how horribly you treat customers. NEVER again I'd rather go to USPS. WORST CUSTOMER SERVICE!!!! read more

Well, it's too bad that this store is under new ownership. They increased all their prices, want to charge everyone (including their regular PO box customers) $1 for a strip of tape to close a box and if you don't spend over $10, they won't use your debit/credit card so they ask you to purchase something else like a pack of gum or candy they keep at the front! Now I know why they started carrying candy and gum...so you would HAVE to spend unnecessary money. We canceled our PO box and plan to move to the UPS store down the street, even though this one is in walking distance! Such a shame that our small town, local shipping store is taken over by someone with no sense of community!!! read more

No stars for this business. Today (3/6/14) I picked up a package that had been delivered to Postal Magic 12/23/13!! This makes the 5th package that had been delivered to Postal Magic but not released to me until months later. The owner is rude and has no idea how to operate a business. Run as fast as you can to the local USPS for RELIABLE and FRIENDLY service. read more

If you want to spend $190 to have them pack and ship something fragile and still have it break and have them tell you basically "oh well" this is the place for you!! read more

Seems like there's a lot of mixed reviews for this place but this place has never let me down when I need something packed and shipped. The service is great and friendly and I always leave knowing my package will reach its destination on time. I choose this place over The UPS Store or Fedex Office because they do much more here dealing with almost all carriers. If your looking for place to take care your postal needs look no further! read more

I ordered items and had to return a couple of them. Went to try out "new" postal magic. Big Mistake. The original box was 16lbs and I was charged $22 by the company that shipped my parts from Kansas. What I returned in the original box was only 12lbs. The "new" postal magic charged me $34. I checked with UPS and plugging in the info from my receipt, UPS was $18.34. I just wanted to try out the "new" postal magic and I did. It sucks. The new gal at the counter is no Jessica and can't spell, type or listen. Maybe en Espanol she is better. And John, anyone can get an MBA. Who are you trying to impress? The last owner was likeable and I felt bad for him and we would discuss the struggles of small business and such each time I would send packages and letters-I spend about $100-125/mo doing so. The UPS store is equally distant so knowing the rates are stupidly higher at the "new" postal magic, I guess I will miss out on the small business owner to owner conversations and just pay UPS directly. Don't they teach competitive and market pricing practices in MBA school? I would avoid this new place like the plague. Unless getting ripped off is what you are in to. read more

I received great customer service. Recommendations made by the clerk saved me $40 in mailing expense. Thank you!!

This place is a nightmare. After waiting 15 minutes in line the clerk wanted me to repackage my box which was already in a solid manufacturers box. Didn't want to give me a label pouch for my prepaid label and wanted me to leave the package on the floor in front of the counter. I asked for a tracking receipt and he said to just leave the package and he would log it in later. I left and went to the FEDEX store on Arneill by Smart and Final. read more

Rude staff gave me attitude and wasn't willing to tell me about my package over the phone. I would never intentionally do business with them if my package wasn't delivered there after missed delivery by UPS. read more

I have gone to postal magic atleast 10 times, and have nothing but good things to say about this business. yes, it is almost always more expensive than going to the post office, but i am happy to support the local economy and not have to drive across town to go wait in line for a half hour. the gentleman that is there has always been polite and very professional. they even keep your information for you in their computer system to speed things up. you wont be disappointed with postal magic!! read more

I don't know of the employee that is referred to being let go , but the young people that currently work there are friendly and helpful. I have never had an issue with any of the FedEx or UPS packages I send frequently with them. Yes, they are little bit more than the post office, but they are conveniently located and the service, plus the gas and time I save make it quite worth it. If you have not given this place a try, I recommend it. read more

I had an unhappy experience at this place this afternoon and came home prepared to write a letter to the owner. Decided to write a review instead, thereby giving other folks the opportunity to know how you might be treated if you walk in to utilize his services. I walked about three steps into the store, stopped to drop outgoing mail into the slot, and the owner who was way in the back of the store shouted "Don't come in here without a mask and do not drop your mail in that slot!" I frankly did not intentionally not wear a mask, I simply didn't think about it since I didn't come anywhere near a live person. I always wear a mask and I obey all of the Covid-19 rules, I simply forgot. If I had been treated civilly I wouldn't feel so bad, but this is the last time I will ever enter that store. It used to be a friendly operation with very pleasant people, but this new owner is rude, unfriendly, and obviously hates what he's doing. It's in a convenient location, but I will now go out of my way to avoid having anything to do with being treated like I was treated today. read more

5 stars!!! The older man who works here is so sweet! I really don't understand how anyone could have a problem with him. I've been in here maybe 3 times so far, and each time he has been absolutely helpful and kind. I seriously get really confused with anything that has to do with mailing, and I just bring in all my stuff and he takes care of it for me! Never have had any attitude from him, and once he was honest and told me it'd be less expensive if I went through the post office instead. I think another girl has helped me, and she was also sweet. What really got me to appreciate this place was I went to another mail shop in Ventura, and the packaging somehow cost me a few dollars more. It's really sad. The last couple times I went there was a money box asking for donations for a baby that had cancer so if you're in there, please be generous and donate anything! :) read more

i went there today and the lady up front was soo rude. i don't have an id and i wasn't aware i needed one to pick up my package. i had the tracking number. and i asked if there was any other way i could get the package and she rolled her eyes and got annoyed until i eventually just gave her my ssn?? anyways 10/10 do not reccomeng. read more

I do a bit of shipping on ebay and Jessica is always nice to me. I am sure she gets frustrated with people sometimes, as many people don't "get" shipping but she manages to do a good job with a little sass thrown in. It gives the place character and I like that. I can get in and out fairly easily, especially if I print my labels online and drop them off for pick up. Not a bad deal to have UPS, FEDEX and USPS all pick up in one spot. Very convenient for ebayers or small business owners. read more

Been a box customer for a couple years now. Service is great and yes there are some mistakes but its normal for a busy small buisness to make some. Very convenient as well for your shipping needs in this area of camarillo. Services at this store are great as they have a notary on site most of the time when i need one done. Store is great but it is sad to see most reviews are here about complaints and no one goes out of their way to write about a good experience they had. But keep up the great job postal magic! read more

The worst service ever ! The sales clerk was on the phone for approximately five minutes before even acknowledging my presence. They attempted to send a fax twice and charged me two dollars for it. I will never step foot in this place again read more

Awesome, awesome, awesome! Had a to rush a notary, and overnight paperwork, and with no hesitation these guys jumped into action! After stopping at two different UPS stores (who apparently has notaries who make they're own hours), this was the only place who keeps a notary open to close! Thank you for all your help! I will be coming straight here from now on after today! read more

I live on a rural mail route and with their initial OK, had forwarded my packages to Postal Magic about 3 or 4 times over the last 12 months. On Monday they received a UPS package for me and when I went to pick it up, they told me that they had refused it because I didn't have a PO box there. They never told me of this earlier and could of accepted the package and then notified me of their policy. Their carelessness and lack of concern has caused me a considerable amount of aggravation! read more