This Ups store is quick and efficient and very courteous. Dana was especially stand out with my…read moreinteraction with her. She was following procedures yet still professional and respectful, which I appreciate. PSA: When returning your own packaged box, remember to tape it up so you don't incur a $2.00 fee (unless you don't mind), or bring your wallet or phone with an e-wallet! Sometimes the same message can be said with the exact same words yet the delivery hits you the wrong or right way, and I just enjoy coming here because the genuine tone is consistent with the kind staff and amicable experience. I have dropped off many packages here and should have remembered this, but I know cumulatively all my visits are in and out (even when there is a line) and I always leave feeling completed with a task, and this tiny ups store always gets my return business. Thank You Dana and rest of the staff for your hard word and patience with all the packages you help with. Even if the Trader Joe's parking lot is a little tight or busy during peak times, i still find this UPS store a satisfying task to check off my errands list, and will be back! Highly recommend!

Edit June 3: It has been two weeks since I posted this and over four weeks since they started…read morewithholding my business mail. I emailed corporate per the below request-useless. Both corporate and this store confirmed in writing: all is in order, all the paperwork is completed and paid in full-so they stopped demanding more money (because I didn't owe anything- they messed up). Still my mail is being withheld and no apology or explanation. Folks when you hire UPS as your mail agent they can hold your mail for no reason at all. It seems they want me to remove the negative review/complaint and have stated in writing that they refuse to provide service if I continue to stand on business/stand up for myself. It's extortion . Free my mail! Original Review: For store # 0119 on Los Gatos BLVD in Los Gatos. Do NOT open a UPS store box with these guys. They will not honor their contracts and do not know how to set them up properly. I get like 1 letter every few months and just needed a mailing address separate from my home address for privacy/ease. I paid in full in mid April for 15 months I use an LLC entity (solo member 100% I own it, it's me for federal tax purposes etc) My Dba business name and personal information are all on the UPS Store contract. I've been using the box for a month, getting a mailed letter to my business. Then I get a call a month in mid-May saying they did the setup wrong and they refuse to honor the contract unless I pay $10 extra per month. They are withholding my mail as well. Instead of apologizing for their mistake and being clear about what they messed up so we can fix it; they keep demanding more money and threatening me saying they will not accept my mail. Numerous back and forth calls and emails and so much wasted time because they want $10 more per month after they messed up on setup (apparently- I'm still not clear on what is wrong). Do not use them for a box. The owner's name is Terry. Dana says Terry is aware and condones this kind of treatment of a customer. Also and unrelated whenever I go in to ship something, there is either a long line or super junior person who hasn't been told the information I am asking about. There are worse stores in different areas of the country; but this one is the most aggressively time wasting and the worst one I've used in the Bay Area. As it now stands they stole over $500 from me and are withholding my mail from me. I continue to communicate with them for a resolution and will update. Seems like an old fashioned mob boss style shake-down to me. If they try this on you- don't comply. A contract is a contract and a receipt is a receipt.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

parking is tight and the store closed before advertised operation hours. It's challenging to…read moredepend upon them if they don't post hours correctly in their site.

Connie went above and beyond today to help me with an Amazon return. For the longest time I went in…read morethe store with Amazon returns and I got used to being told that I didn't need my own packaging (as before Amazon always provided the bag for returns.) I had a return that needed packaging, and she went outside of the store to find a box for me. It is rare these days that a person actually thinks "outside the box" to help you- and go above and beyond what their job expectations are, especially with no guarantee of recognition or incentives. It was humbling and very much appreciated. She made me feel like people do still care about others!

This small business is the best experience I have ever had with any kind of package mailing…read moreservice. I was having a difficult day and was sending some personal stuffs and they helped me to take care of packing and shipping out for me. The service was both fast and friendly. I would recommend them and definitely come back again.

I've been using this place for many years and always feel welcome when I walk in! Incredibly…read morehelpful and know their business well. If you're looking for a nice family run business that takes good care of customers, this is the place!

We were taking our passport photos here at Mail Stop in Snell ave. The owner was very nice to us,…read morerecommended us for wearing right clothes to get the best quality of photo. Plus offered us Free complimentary Digital Photo for sr citizen discounts.

My go to place for copying, scanning, notarizing and shipping documents and other items. Very…read moreprofessional, kind and patient service! Sometimes I have complicated documents (I am a lawyer) and the owner is so very patient. This is a perfect hub for all your workplace and person business needs. Cards, envelopes, fed Ex, DHL, USPO, tape, boxes, mailboxes, etc! Perfection!!!

This store is near my house, but after an unfriendly experience in the past, I hadn't been back…read more But I recently felt like trying again as I needed to drop off a FedEx package and Victoria was quick to call me back when I checked to see if they were open before the holiday. She was super friendly and helpful and I even bought discounted Forever stamps for a steal! Thank you Victoria for a wonderful visit and will be back again!

What a fantastic store! I have customers that ship merchandise regularly, and I always recommend…read morethat they come here. Victoria is extremely personable, professional, and very helpful. She's all about finding the best value for her customers. I think it's pretty cool how even just a shipping place can leave such a positive impact for our community. Keep up the Great work!

Realtors need documents notorized. I found my gem. My mom and I went to the UPS for a personal…read moredocument notorization which was much less $$ than my go to notaries . The employee was also very helpful especially towards my mother . Thank you UPS Saratoga . You will be seeing me more often with my transactions and for personal notary reasons.

The UPS Store in Saratoga is a gem. Even though it's tucked into the downtown strip, parking is a…read morebreeze with lots of available spots nearby. I came in with three large bags of unpacked items just 15 minutes before closing, and Samual could not have been more helpful or kind. He took the time to help me find the perfect-sized box for my oversized shipment, let me use the tape roll without hesitation (which some stores can be stingy about), and made sure everything was secured properly. His professionalism and positive attitude made the whole process stress-free. One especially charming touch: a wall filled with Polaroids of dogs who've visited the store--including his own! It really adds a warm, personal feel to the place. Excellent customer service, efficient help, and a genuinely nice experience all around. Highly recommend!

Amazing service packaging my Mac Studio Display for cross country shipping. I had queried several…read morebusinesses, and Mail Station was not only the most responsive but also offered the most competitive pricing. I was very worried the monitor would get damaged in transit because I did not have a shipping box (only the original box), so I paid for full insurance and provided clear instructions, dimensions, and pictures, and Emily went above and beyond to accommodate by customizing an outer box, including cushions, peanuts, and bubble wrap, and labeling the outside to ensure careful handling in transit. The monitor arrived safely and undamaged! Even the box was in good shape -- see before and after photos. Mail Station's attentive packaging of a high value item ensured careful handling in transit and safe arrival! Highly recommend!

I've been here a couple times to drop off some packages as well as get some supplies and the guy…read moreworking behind the desk is awesome, I highly recommend