How is this place even in business? I went to this place as a first-time customer to mail a small package, and I immediately regretted it. When I walked in, the atmosphere felt unwelcoming -- cluttered, disorganized, and unprofessional -- but I decided to give them the benefit of the doubt. After saying hello out laid, there was a man sitting in the back who didn't acknowledge me at all, and a woman behind the counter who was not friendly with zero acknowledgment as well. When I asked for help choosing the right box size, she just pointed to a shelf behind me instead of assisting me -- unlike other postal service locations I've used where staff actually help find the proper box. As I looked through the boxes, none of them were the right size. They were all too big and she knew it. Then the man in the back told me to use a box he had -- which turned out to be a used box with used padding, already labeled and opened from a previous shipment. I figured they were offering it as a free courtesy, which would've been great! However, when I got my receipt, I saw they charged me $6 for a used box and used packing materials -- bringing my total to $26 for what should've been a simple $20 shipment. Charging customers for reused materials is completely unacceptable. Let me say that again just in case it was missed. I got charged for used packaging. Between the disorganized setup, poor customer service, and questionable business practices, I won't be returning. I'd recommend going elsewhere if you want professional service and transparency. read more

When I walked into this place I nearly turned around and left. It had a foul odor ( think hamster cage that hasn't been cleaned in a month) and looked like it could low key be a homeless persons encampment. I'm not a prissy person but I got the feeling I didn't want to touch anything. For some reason I didn't listen to my spidey sense and walked up to the counter. I handed over my postage paid package to the woman running the place. 27 more red flags went up in my head as she asked me if my package was a phone! Who does that? What the actual hell? I immediately asked for a receipt which was one smart thing I did because I was able to track whether my package left that facility! My partner heard my story and called to talk to whomever was the manager (no surprise it was the woman behind the counter) and had the worst customer service interaction she had ever had. It was one excuse after another about why she needed to know what was in the package and she also said she was just curious. Which is it, curiosity or regulation? That place was terrible and I will never do business there. The health department should look into that store. I'm not sure that woman doesn't live in it. I never thought I'd need to look up reviews to a postal store before doing business but when I looked them up after the fact I wasn't surprised by all the bad reviews. Steer clear of this place. read more

This place is strange. Feels like walking into someone's cluttered home rather than a business. I hope my package gets delivered. Wouldn't recommend read more

Absolutely incredible postal location. Family friendly, family ran business with incredible professionalism and great service. I ship over 500+ packages and envelopes a month through various different carriers (primarily usps) and have not had one package go missing or get lost or ever other issues. Fantastic place if you need a postal location!! read more

I walked in and got a super sketchy feeling should have went with my gut!!! Never again!!! I mailed a small padded mailer to my dad for his 85 birthday from here the lady charged me $6.00 to go to Oregon I said that seems very high and asked if it was the same price as the post office she said yes. My sister mailed the same puffy mailer to our dad from Florida it was under $2.00 but even MORE IMPORTANTLY then the price that's irrelevant is that it NEVER ARRIVED which is super frustrating and aggravating !!!! My dad lives alone and it was his 85th bday and he never received his gift soooo frustrating Should get zero stars going to the post office from now on!!! Trust your gut!!! read more

They don't give full amount when returned stuff. They ripped off the tax and also when paid in cash they rip off. I don't trust this business. I'd go to real post office. read more

Walked in. Saw the place. Walked right out. Based on appearance, I would not trust shipping items out of this place.

Should've trusted my gut instinct. When I walked in to drop off my boxes, labels already fixed on the packages, I noticed a large amount of packages all over the store. It was like a hoarders house. Lo and behold, the boxes I sent, arrived back to my house. the address on the labels were to other businesses. She even removed my label, put it into the box and sent it back to me instead. Do not go here. She is untrustworthy. read more

Wonderful service. The lady working there was very helpful. I'll go back again. Great selection of services and products. read more

First off the image is a mess and dirty inside. They quoted me $300 to ship an item. I went to Ups and paid $93. Such a ripoff! Thank you for nothing.... read more

A one stop shop for all your postal needs! They have UPS, FedEx, USPS, and notarize. I came in because I needed to mail my wedding invitations and wasn't sure how much postage was required to mail each. They were able to help me figure that out and purchase the necessary extra postage and sticker all the invitations! I'm so glad that they opened near my house, with online shopping returns there wasn't a place that served all the major postal carriers until they opened. read more

Ripoffs big time! I got charged $126 of shipping an envelope claiming it was a lot because I was paying for delivery and international tax fees. When the envelope arrived at it's destination they were told I had not paid the International taxes so they charged another $70 bucks! When I spoke to the manager at the Roseville site she washed her hands and said it had NOTHING TO DO WITH THEM. They only weigh the package and the sticker prints from FedEX. Want to be they are overcharging and pocketing the overage! Crooks!! Oh, and this place was a complete mess as well. read more

Best service! And they take great passport photos for kids. And it's a one stop shop for all your mailing needs.

Needed to use their expertise and they didn't disappoint! Everything was so easy and quick and and made me feel very valued. I will always use them!!! read more

NEVER GO TO THIS PLACE. I wish I could give zero star for this place. I shipped my package envelope using international service. the person who created the label input totally incorrect information about the package and overcharged me like 4 TIMES MORE (PAID ALMOST $200 MORE) than I paid in different location of FedEx authorized ShipCenter. I ended up paying so much money on it and the package is not even going through the custom because she input incorrect commercial value as well which was 2000 TIEMS MORE than the actual value for the package. This is fraud transaction. read more

Always come here to drop off packages and they are super friendly. I usually drop off 40+ boxes a month and never had issues. read more

Great to support local business. No lines and Moody was super helpful. Made shipping Christmas super easy!

As an avid ebay seller, i ship a lot of packages every week. Postal Annex has ALWAYS been very courteous and helpful with my needs. I highly recommend that you use them. It is much easier to use than your local post office. Typically no waiting time and they JUST GET IT DONE FOR ME. Thanks Postal Annex! read more

I needed some postage stamps to mail 25 cards. As I walked in there was a lady sitting in the dark corner. I asked how much does a stamp cost. She said 70 cents. I had not bought a stamp in years so I asked for 25. She said I had to buy 2 books of 20 stamps. Charged me $34.00 and didnt offer me a receipt. When I got home (of course) I did the math and called her. Understandably, I could not return the stamps. She told me that they have to charge extra for the Postal service. I will never go to that Postal Annex on Pleasant Grove again. No wonder there werent any customers. It's very dark, messy with stacks of used boxes in the open area, and did not have a professional appeal. I paid the price because I didnt do the math before buying the stamps and was in a hurry. Never again. read more

Hands down the best customer service around! This beats standing in a long line at the post office any day. I take all my shipping and notary needs here. Just all around great people running this place. A+++++ read more

Good people who are always super helpful! What else could you ask for?? Nice, easy, convenient place to send what I need, where I need.... support small businesses, especially those that make the world work behind the scenes!! read more

I have been here twice and have been overcharged. I paid $16 for 20 stamps, which at the post office would cost $11. I don't care how convenient it is, I will not be back! read more

Abla and Moody do an excellent job. They have fabulous customer service. The only place we will take our packages is here!

I really enjoy coming into this place to ship my packages. This family is always so friendly. I've come to build a good relationship with them over the last year . I recommend coming here for all your shipping needs . Abla and Moody are amazing ! Thank you for always making me feel welcome . read more

Won't go to again. Had a Priority Mail Box that was a $16.10 box. I called ahead because I know that these places charge more than if I were to go to the post office. They told me there would be a 2.00 upcharge so I decided to go there rather than drive to the actual post office. I usually go to a different UPS store, but this one happened to be around where I was located. I went in and the place seemed dirty and unorganized. The workers were watching TV on their iPads and not engaging. When I handed the woman behind the counter the box, she took a very long time putting information into the computer which I thought was strange since it was a priority box...she finally looked at me and quoted $25.75. What? This is a $16.10 box. The three ladies looked at each other and she mumble something about the prices going up with gas, etc. It was very strange and I did not feel good about the whole process. Left with my box and went to the post office where I paid $16.10. I will use my local USPS store and post office going forward. I definitely would not recommend this place. read more

After a trial run on Thursday to PostalAnnex to find out the best time to send a special 7 lb. package of freshly baked cinnamon rolls back to my grandfather and uncle in Pennsylvania to get them there in the shortest time I could afford, I said I needed the box to get there by Monday or Tuesday, at the latest. I was told Monday would cost $80. Too much. So the clerk said to get there Tuesday, it would be $50. Worth it, for the surprise of fresh rolls. I was told to bring them Saturday, just before they closed to get them mailed USPS priority two day delivery. After checking Monday, Tuesday, Wednesday, they were finally delivered Thursday afternoon, two full days late! Why didn't the clerk at PostalAnnex tell me that delivery in two days was not guaranteed after I made it clear that's what I was asking for? read more

Save yourself the trouble and aggravation, use another company. The woman who runs this store is either incompetent, malicious or both. Of the two reviews posted one is for the exact same problem that I had, her shipping 7 day ground instead of the expressly requested overnight. Her error caused us to lose over $200 in critical time sensitive medications. That is the abbreviated story. My point in this review is not to harm this woman's business, she is doing that on her own but rather to save someone else the nightmare we went through. read more