Horrible customer service, said they don't give out receipts which isn't true. Not sure how they are still in business

Lady working said that they don't make receipts and they just have the packages out in the open by the door. Everytime I drop a package off here it always misses scans. read more

PostalAnnex - Free stuff - Shipping Centers Near Me - San Jose, California

Got passport photos taken here for Canadian passport renewal. The application got rejected due to poor quality and glare on the forehead. It cost me $50 in shipping fees to receive and reapply. Never get passport photots taken here. read more

Cynthia and Bianca are excellent in their work. They are very efficient and thorough in all they do and are very helpful. I'm so glad I found them...Postal Annex, thank you. read more

This is The Best and Cutest Postal store ever!! Do you know about it?? It's right on Your neighborhood!! Every time I go there, there are new and interesting items for sale- but the best part are the employees !! Sooooo nice and Wonderful to interact with! Wow!! This is a Post Office??!!! I Love it! You will too!! read more

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I'vebeen going here for about 12 of my shipments now and didn't realized this place was scamming me. Don't be fooled by the family shop. They will scam you....I was charged almost 43 dollars here for a 4 lbs box. When USPS weighed it for only 4lbs for $20 priority mail. Look at pictures. I took a pic and realized they put it as 17 lbs, when it's light as hell! It's basically feathers in there! Medical supplies that was wrapped individually so it needed a box box. Watch out neighbors... this family are pocketing the extra money! Drive further to usps . We all should report to bbb about this business. read more

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I've been using postal annex for over a decade. Bianca, Cindy and team are amazing. They're always so kind and helpful. I don't know how I haven't left them a Yelp until now. I'm embarrassed! But I'd rather be late than never. It's a bit bitter sweet writing this because I am moving out of the area and was so worried how I'll adjust without them! Throughout the years we've taken advantage of their services: lamination, copies in a pinch, last min gifts or greeting cards, passport photo pictures, etc!! They do it all. First class service across the board. Their pricing for a box is very competitive than other PAs in the area and their customer service makes it a no brainer (for us). My family and I are going to miss them so much! Thank you for taking amazing care of all your customers. You really are a hidden gem in the South Bay. read more

Very friendly staff, but have had several packages go missing here over the last few months. Even with different carriers. Tons of small packages and letters have been fine, but a few higher dollar items I've mailed have never began tracking or made it to the shipper. Every time I've called, the staff has no clue and says to contact the shipment company (usps, ups, fedex etc.) a bit concerning, for some reason I kept going back, but it's been three separate occasions now. read more

Great service. They helped reduce my box size to save me $20 in shipping costs and gave me better packing materials for free.

The good: This is one of my go-to stops to drop off stuff for UPS or Fedex and to buy mailing supplies. There is plenty of parking here. My dad comes here a lot for his Amazon returns. The bad: The shop is pretty small and can be confusing when you first enter. There are signs everywhere so it is overwhelming if you're looking for something specific (i.e. UPS or Fedex drop-off area). For one of my Amazon returns, Amazon said I didn't need a box and that it'd be free for UPS to provide packaging but we had to pay here since it isn't actually UPS but they just take packages for UPS I guess. The interesting: One day after I decided I would eventually buy a back scratcher on Amazon, I came in here to drop off a Fedex package and saw that they sold tons of backscratchers in different sizes and colors. I got a green bear-claw retractable one for $4.99 (they had mini ones for $2.99 as well) and it has been wonderful and satisfying. My husband is happy that I no longer bug him as much to scratch my back. read more

This is the Biggest Little Business Busy, Busy, I've called when expecting important mail each time without hesitation they check mailbox for me. Saves me gas! Thank You Postal Annex Bernal Rd San Jose CA. read more

DO NOT USE THIS PLACE FOR LIVESCAN FINGERPRINTING I made an appointment here for fingerprinting. When I showed up at the scheduled time, I was told the person who does the fingerprinting wasn't working that day. They told me that appointments don't matter, and I should come back another day when the person was available. What a waste of time! read more

The customer service folks here are nice, however, their operations is very poor. I went to the San Jose location to buy a stamp and had them mail an envelope to southern California. The content in this envelope was time critical. I contacted my friend to let them know he should receive the envelope within 1-2 days. After 1 week, my friend called me and said he didn't receive it yet. After 2 weeks, he called again and said still nothing. Finally, the envelope arrived after waiting 2.5 weeks! When he showed me the envelope, the postmark from the post office showed that this envelope went to Cincinnati, OHIO!! I was shocked! Totally unbelievable and unacceptable! Hence, do not mail things from here, just go to the U.S. post office instead. read more

Been coming here since 1999 when they first built the shopping center on the old Fairchild site. A lot of businesses have come and gone Blockbuster Papa Murphy Sweet Tomatoes Baja Fresh The original owner at this Postal Annex is still here and her business is very dependable and reliable. read more

on maps it says "8-6" but it's really "9-6," I'm trying to send some packages before work and now I have to wait and HOPE I make it before they close . read more

Dropped off a package in a designation on the floor for packages labeled and ready to ship. Thought it was a little awkward to leave packages there so open to the general public where anyone could simply pick them up. I called Postal Annex, where I had left the package 2 days ago inquiring if she might have any knowledge of what might have had happened to the package, because it still didn't show my package received on tracking info, the lady was very rude and insulting. I wasn't accusing her of anything, just hoped she could give me suggestions (don't understand why some people are so rude in business. I had a business that was extremely busy for over 26 years, and I assure you, none of my customers could ever say I was rude, even under pressure) . I had even considered purchasing a mailbox there, glad I didn't. I never go to this location to leave packages for mailing, just happened I was in this area. I usually go to the location on San Felipe - EZ Mail to drop off packages. Been sending packages for many years. Never ever a problem (the packages are held behind the counter, not in the open), the guy there is friendly, and provides professional and courteous service. Check out his yelp. All 5 star ratings!! I have to resend the items my customer ordered that were left at Postal Annex, loss of money. Not blaming Postal Annex, things do happen. But she could have showed some concern, but showed anger. Telling me, "she had a line". read more

No QR code capability for Fedex packages and no receipts for dropping off UPS packages with label. Why make it so hard for your customers? Please invest new equipment. I ended up going elsewhere. 2 stars for nice lady at counter. read more

I come here often to drop off UPS and USPS mail/packages and have never had an issues with lost mail. Recently, I've had to use their notary service several times and it's always been a breeze. Note that the notary comes in a little later than PostalAnnex opens - around 10:30am. You can purchase all your mailing/packaging and postage here. They also have various gifts, trinkets and greeting cards available. The employees are all courteous, friendly and very helpful. read more

Feels like a community place! Helpful, kind, and they have a mascot (a sleepy bulldog - don't worry he's super laid back and hangouts behind the counter sleeping) read more

I agree with other reviews that say they overcharge. I had to mail out a bunch of mail for work .. they said postage is now .75 cents per first class letter which I know is a lie (it's $0.51). I know they have to charge a little bit extra since they're a third party but 1) they tried to lie and say that's the price of a stamp/postage 2) almost 50% mark up ? Oh come. I still had to use their service cause I was in a time crunch but unless I was desperate like I was this time, I would not give them my business again. I ah e use them for notary related business a couple times and it was fine, they're slow but gets it done. read more

They were very helpful and reliable. I called to confirm their notary services and they got business done in less than 10 minutes! As a bonus, they served me with a smile. It was a very pleasurable experience. read more

Lady that runs the place handles everything pretty efficient. Had some paperwork notarized and she knew exactly what they all were. All the while fed ex was dropping stuff off, picking stuff up, luckily she has a helper. read more

Girl working here helped me with passport photos! Super patient and allowed me to take multiple shots until there was one I liked. Price was reasonable too! read more

Great customer service, friendly and always answers my questions. I have been going there for years for my mailing needs and notary service.

The staff is very helpful and they can take care of notary as well as mailing needs. So much quicker and easier than going to the post office! read more

The notary service is so convenient and easy. I came in around 10am with no appointment, and was in & out in no time. The notary was very nice and helpful. Two documents cost me $30. Thank you! read more

I normally love coming to this location since it's convenient for me to ship things out and they normally have great shipping prices. However, this time I ended up paying 2x the price I would normally pay to ship out something within the US and for now big the box was ($40 label just to ship my package when I went to check USPS SELECT PARCEL is only $14?). My bf and I have sent out paintings at this location and it was cheaper than what I shipped out this time around. Sadly, we won't be returning here for their postal services. I tried to call to see if this price was correct but was told the manager isn't taking calls as they were busy. :( read more

This is my go to spot for mailing packages. They are super helpful to provide the most economical shipping method. The packaging sold here is reasonably priced. I've also used their notary service and they've always been helpful and friendly. read more

be prepared to be overcharged for their services. 2 flat rate usps packages added almost $10 each so you can help pay their rent which is exactly what the clerk said when I questioned the prices and that usps doesnt pay them??!!! I know they arent usps but seriously?? read more

Great place for notary service! Very close to my office and there is a notary from 10AM to 7PM Monday through Friday. Can't beat that! My husband and I had to get bunch of documents notarized and the notary was very efficient and provided a wonderful service. read more

Love this store and love Cynthia and Bianca. They have the best customer service in town and I would drive from Santa Clara across town just to use their services. They also have very cute things to purchase and fun to look around the shop.' Andrea read more

I forgot to point out how amazing Bianca is at service. She often is a few steps ahead making the interaction super fast and efficient.

Do not EVER, and, I mean EVER use this store for FedEX shipments. Postal Annex canceled the shipment of my son's college transcript two hours after I walked in, paid my money and was assured as I was walked out the door that the document would arrive at its destination the next morning. I went on line the next evening to track the package and received a notification that the shipment was cancelled by sender. Postal Annex printed and labeled the FedEx envelope, processed my credit card (which has no issues an plenty of available credit). This entire disaster is due to the 100% incompetence of this establishment. This could be one of the worst things that happened in my life. The transcript deadline for validating college acceptance was today. Hence, 12 years of education ruined by a Postal Annex clerk. Don't WALK, RUN from this establishment! read more

Great customer service! I've been coming here for years to drop off packages and to get support with shipping important documents/ packages. All the staff is very helpful and friendly. Thank you! read more

I have been using the Bernal location for many years. Nothing better than supporting your local small businesses. The other is extremely cool and knowledgeable. They offer a ton of services. Can't go wrong here. Friendly staff and great service each and every time! read more

I wrote a one star review earlier today, but the location called me and made all the negative go away. They were respectful about the previous problem and I want to change my earlier review. read more

Always great friendly service. Been using this location for various needs for almost 20 years.

Super friendly and helpful staff! I do all my shipping transactions there and have always had a positive experience.

This is the best Postal Annex. All the ladies who work there are amazing, so kind, so helpful, and so effecient. They have the best cards and decorations so you can do some shopping too. I look forward when I have mailing and errands because it is so nice to go here. read more

GREAT customer service, however, they overcharge customers on printing. $1 for ONE black and white print? I had 60 pages to print, so I took my business elsewhere--across the way at Staples. Perhaps their target audience are only people looking to send out packages; they shouldnt offer other services at outrageous prices if that's the case read more