I have been doing business here for several years and I continue to be pleased with the service. The staff is professional, 100% knowledgeable, and incredibly kind. Thank you! read more

GREAT customer service, however, they overcharge customers on printing. $1 for ONE black and white print? I had 60 pages to print, so I took my business elsewhere--across the way at Staples. Perhaps their target audience are only people looking to send out packages; they shouldnt offer other services at outrageous prices if that's the case read more

Customer service FAIL. So I took a large package to ship via fed ex this morning. The woman behind the counter would not allow it in the store and made me leave it on the side walk in front of the store. I asked her if she would please scan it into the system so that fed ex would be responsible for it. She REFUSED saying that it would sit out there all day un scanned until the truck came at 4 p.m. 7 hours later. When I expressed my concern she rudely told me if I didn't like it I was welcome to take it somewhere else. Which I did. Never going back there. read more

This place is my local mail center & I love this place too...Cynthia & Bianca are always super friendly and helpful. , I go there for a PO box I keep, to mail parcels by Fex Ex, US mail or USPS. I love that they are open longer hours and especially during busy holiday. They keep a cool selection of hilarious & cute cards in stock so when I need a quick last minute bday (or any other occasion) card I come by grab one & I'm outta there. read more

Despite what others may say, this place is actually much more efficient and friendlier than a post office (have any of you ever BEEN to a post office?). Also, their hours of operation are far superior. That said, here's a few tips: * Bring your own USPS flat-rate envelope or box (they don't stock these) * Bring your own packing tape * Print out address of where you are mailing package, it makes it easier for them to input into their computer. Follow these steps, and you'll be out lickety-split. read more

This is my go to shipping store the lady (i don't recall her name) and other staff are always nice and helpful. There are plenty of mailing supplies to purchase so you dont need to buy a case at an office supply store. Great service every time. My review is long over due. I've been here many times. read more

This place is very helpful....I go here to print and ship my packages for my online store and Bianca is always very helpful....she always sends my multiple packages to the right places. Thank you Post Annex! read more

The team at PostalAnnex is friendly, courteous and professional! Ever since I signed up for my mailbox, they have always taken care of me. If you're looking for any kind of shipping services, mailbox, etc I highly recommend this PostalAnnex! They deserve 10 stars!! :) read more

I was in a bind and needed a quick professional business like Postal Annex to save the day. So I stopped in to this Postal Annex and the young lady working helped make my day a success. It may have looked like a small task to her but to me is was BIG. Thank you! read more

Never bring a FedEx package here unless you want it to disappear. They take absolutely no responsibility for FedEx packages. They leave them outside sometimes where anyone can walk by and take them. Horrible service. read more

The convenience isn't worth the price at all. I paid almost twice as much to ship here rather than finding a post office on a saturday. The service was fine and the store seems to sell a lot of things and have other services beyond shipping. Lesson learned! read more

Courteous, friendly, and helpful staff. Allowed me to use their packing tape. Some stores are stingy and do not.

I'll admit it. If I have to mail anything bigger than a letter, I hate digging for that perfectly sized shipping box, then finding the tape, then... oh heck. I'll pay someone else to do it. That's why I come here. It's worth paying the extra money for their awesome customer service, knowledge and their speedy packing and shipping. read more

So yes, this place gets the job done. They take your fedex, have stamps, take passport photos, do faxes, have boxes, all the typical mail stuff. But every time I go there it's as if I seriously killed their dog or something. They are always snotty, put out by your presence, talking to their other coworkers about nothing, ignoring your presence and finally when they do help you it's slow, inefficent and lazily. Now I come for the 'generation that doesn't want to work' but I am certaintly not this way. Sure I've done retail and their were bad days but I go there at least twice a week for work stuff. Man, I just wish people would be a little more friendly or if not, efficent. Is that too much to ask? read more

DO NOT GO HERE!!! i made that mistake, i had time sensitive paperwork that needed to arrive on time, i checked tracking and it says it is being returned to me due to wrong address, so i go back to this location and they say its my fault? i clearly wrote an address correctly, and they still sent it wrong! now i had to pay another $50 to next day! horrible business! read more

It's super convenient that they're open at 7am, for anyone who works overnights or who wants to get an errand done before hitting rush hour traffic. And seeing as how they're in a huge shopping complex, also super convenient they have someone ready to answer the phone to guide your through the expanse of parking lot (they're tucked in the corner by Baja Fresh, I believe). Itty bitty little shop that offers big services. I came in to have a notary signed, and I was in an out in less than 8 minutes. $10 for the notary. Not a bad price. read more

Went at lunch time 15 days before Christmas to ship some packages and I was in and out in 10 minutes. Staff was quick, efficient and friendly. I was pleasantly surprised and pleased with the service. read more

After 2 frustrating hours at the post office, where they packed up my bottle of champagne, and was about to ship it out, until the lady suddenly "remembered" the rule that they weren't allowed to ship alcohol, we gave up and went to Postal Annex. We were in and out of there in less than 5 minutes and they had a special box to actually ship wine without the tons of packaging stuff we had to buy from the post office. I wish I remembered the name of the person that helped me, because she was awesome. I will be going to Postal Annex for all my shipping needs from now on. I will never ever go to the US Postal Service anymore. They should really reevaluate their business plan. It's not a surprise that they're failing. read more

I brought my parents here to get something notarized. The lady has really good service. She was nice and knowledgeable. We got there at 10:15 and was out by 10:30. read more

Came to this location to do fingerprinting as a walk-in. Was greeted right when I came in (very rare nowadays it seems). Bianca was the operator. She was very professional and patient with me. I had to go in for a second time for a redo because of an issue on my part. She was able to help me and again, very patient and offered great customer service. The Live Scan fee was $30. Very lovely, friendly business. Thank you read more

I love this place. I've been going here for so long. The ladies here are always so nice and helpful. And I always have something to return to amazon or wherever and I can always drop it off here whether it's for USPS, UPS or FEDEX. So easy to just go to one place for everything. read more

Great service and friendly staff. Perfect to have a place to deliver packages and not have to worry about your mail being stolen.

Lost my USPS priority mail package. Over 3 week never updated. Said it was "normal" now im out 400$+..

Dropped off some documentation here to be mailed out thinking that it would be safer than mailing from home...Turns out, it was the complete opposite. The mail was returned and not accepted because it was "received in damaged conditions"... Can't really say if it was PostalAnnex's fault or not...But the letter was dropped off in the sealed mailbox inside the store in perfect condition, and it seems like the only people that would have access to it would be the mailing person or the employees at the store... read more

I love love love this location. The ladies there are always super helpful and patient. I always come here to mail something out and it's a quick and easy process. Thank you! read more

I order a lot of stuff from Amazon and every now and then I return stuff using the drop of locations like this one. I have used this place before to return packages with no problems. However, my recent return never made it back to Amazon. On October 10, 2020, I went to PostalAnnex+ on Bernal St. (San Jose). The young lady that helped me stated that they do not provide return receipts and I told her that they have done that for me before and other places do that as well. She said no they did not and that the truck would scan the return label on Monday, October 12, 2020, and I would get notified by email or Amazon. I just found out on October 25, 2020, Amazon never received my package and the return label was never scanned in. Luckily, the Amazon rep was able to give me a refund. However, I am only noticed that the return was never completed when I was checking up on my recent orders to see if all of them have been delivered and if I still had other orders on the way. Avoid this place for Amazon returns. If you have to use this place, insist on a return receipt. If that lady is still there, leave with your package and go to another drop off. read more

Exceptionally slow service here. Once they get around to you they are helpful, but it should not take more than 10 minutes for someone to even acknowledge you when you enter a place. read more

The African American lady is always not friendly. Never turns around or looks at you in a conversation.

I have always had a positive experience at this Postal Annex. The owner is friendly, knowledgeable, and professional. I have used them for notary, mail, and passport services. Great to have a small business like this in our community. Thank you! read more

Came in with my son to get passport photos. Pretty basic but the gal there was friendly and took multiple photos until we looked our very best. Cost was simple, $10.98 per person, and they were printed quickly and with a smile. read more

Don't go to any Postal Annex to ship stuff. They mark up their price too much, in my case nearly 90% mark up from doing myself online. It is better to go the Post Office. I will never go there again. read more

This place is amazing.Went for passport photos and to mail renewal application. Originally, I filled out plain mailing envelope with address but once Postal Annex knew I was also going to mail from them, they took care of everything from stapling the picture,checking form, printing address to packing application and shipping priority. I was in an out in 15 minutes. Highly recommended place!! read more

Went to get Live Scan prints for my nursing license. They were able to take walk-ins and the the whole process was so smooth and quick; and the operator gave me extra information about sending paperwork in that I wasn't even aware of. I had just had a terrible customer service experience at another location trying to get this done...it was so refreshing to be greeted with a smile, nice fast service and then have someone say enjoy the rest of your day. I will most definitely be coming back read more

Awesome customer service in a very home-y environment/staff. They really care about taking care of you.

Always so helpful and friendly! Just know what you need done, have money and addresses and you'll be in and out. Cynthia and Bianca are the bomb! read more

As others have said, this is my go to store for shipping, not only because it's close to home but the service is excellent, so friendly and professional; they know exactly what they're doing and get the job done so you can be on your way in highly reasonable time. I trust their shipping completely and will keep going here and only here for years to come. read more

I went here to drop off a package today for UPS pickup in the morning at 10.00 AM. I am greeted by an indifferent lady upfront doing her nails. I ask where should I drop off the papers for UPS, she points to the top of her desk in front of her saying she will take care of it. Now for a paying customer at this place I am expecting a little better response. But it gets better... I call around 4.30 PM to ask if my package was picked-up, some person (may not have been the same one... does not matter) said that the UPS guy has not come in yet. I ask when would it be picked up: She answers my question saying it will be around 5.00 PM for UPS Air. Thinking that I would pickup my package as it needed to be shipped today, I ask if my package is still there.. Here is the response I get: "You know what... if your package was going to be shipped by UPS it has not been picked up yet!!!" I leave the rest for you all reading my post to decide and make up your minds on the service aspect of this place. read more

I love the two girls that work here, they are very welcoming and you can tell they have fun at their job, its good to see these two provide excellent service, always - read more

It's true the the customer service isn't great, but I do have a need to have someone accept packages, so that and the hours are the reason why I go here. I have noticed that all of my packages get opened, it's like they go through my stuff, so I always double check my packing list immediately. I also agree with a previous post in that they are snotty and you feel like you are bothering them--to do their job. read more

Very helpful with shipping out a DHL package. (...much better than this awful MAIL STOP place at 6017 SNELL AVE who were very rude and not in the least customer-friendly...) read more