I would give 0 stars if I could. I visited this UPS Store on 10/6 around 6 PM and witnessed incredibly unprofessional behavior from the two women working there. They refused to release a package to a customer because the name on the shipment didn't match the customer's ID exactly -- it was addressed to a nickname. While I understand policies are in place for security reasons, the way they handled the situation was unacceptable from the start. Rather than calmly explaining the policy, both employees spoke with immediate attitude, saying "We're not releasing anything if the name doesn't match." When the customer tried to explain, they responded with sarcastic remarks, refused to help further, and told her to "come back tomorrow at 8 AM" to speak with someone else. Only after repeated requests did they reluctantly attempt a call to the employee who had confirmed the package's arrival -- but even that was done with visible annoyance. When the customer asked for UPS's number to file a complaint, one employee told her to "Google it," while the other finally gave in and provided the number -- making sure it wasn't their store number. After the customer left, both employees continued speaking negatively about her in front of others in the store, saying they "would've given it to her if she didn't have an attitude" -- completely ignoring the fact that their tone started the entire conflict. To be clear: this wasn't my package or issue, but witnessing this level of disrespect toward a customer was disturbing. The situation could've been handled professionally and respectfully -- instead, it was made worse by rude, dismissive behavior. read more

I always walk in & common curtesy is to greet the person you are talking to, but it never fails when I get Daniel & say hi, he never greets back & doesn't say a word. He just stands there & looks like he hates everyone. No one should work in customer service unless they have manners. read more

Untrained staff so I had to wait a long time. I always have to wait a long time here as they are understaffed and undertrained. Just use fedex. More professional. read more

I enjoy going to this location because the service is usually quick and the staff are pleasant and friendly to work with. They get a ton of Amazon return customers, I am one of them. It doesn't take long before you get service, it's only long when a customer has multiple returns. The only issue is the door to open the store feels super clunky and heavy. They need to fix the door, it feels like 25 lbs trying to open it and it wants to shut right back close. It's also super cold, I guess that's a good thing on a hot summer day. read more

The UPS Store - Shipping Centers Near Me - San Jose, California

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I visited this UPS store on 12/07 at 11:30 AM to drop off a return. There were already two ladies in front of me who looked like they'd been waiting for about 20 minutes. The store had two employees working: one assisting a customer with a notarization and the other helping someone with packing. This store is small, and it's easy to be aware of the situation around you. As the line started to build up with more customers for returns, drop-offs, and pickups, a man walked in and asked the notary employee to check if he had a package to pick up. Instead of directing the man to wait in line like the rest of us, the worker paused everything to check the system and assured him they'd bring his package out immediately. This was frustrating and unfair. Everyone in the growing line was waiting patiently for their turn, and most of us were there for similar reasons. When one customer spoke up about the man cutting the line, the worker gave excuses, claiming they couldn't take their eyes off notarization paperwork. Even though the same employee had looked up multiple times and even paused to assist the man who cut the line. The situation felt poorly handled, and the workers tried to shift blame to the customers, claiming they didn't know who came first. This excuse felt like a dismissal of the frustration shared by the people waiting. Like you don't have self-awareness of the store you work at?? While I understand that waiting is part of the process, fairness is key. If the staff had been more mindful of the line and prioritized serving customers in order, this could have been avoided. I hope management addresses this issue so customers don't leave feeling overlooked and disrespected. read more

I've been with The UPS store for over 15 years, it was the best store ever when Ed and Delores owned it. Ever since new owner took over the service has declined 100%. Staff is rude and unprofessional. They hold the mail, do not follow store policy and I would recommend another location because this one sucks under new ownership. read more

It used to be a good store. Now, the employees moves sooo slow. Somehow, they are not efficient. I have gone to other UPS stores and I have found them to provide fast service. read more

Staff are courteous and service is pretty quick. I frequent this store in returning goods and items that i have ordered

We went to this UPS location to send food over to our daughter. We spent a $300 for overnight shipping and the person helping us entered the wrong address. We called their 800 number and got the run around with multiple people and a manager. We also called the location and they weren't able to help either. Long story short... all the food was spoiled, $ down the drain and they didn't even refund a dime. read more

Came into this location today @ 2:30 on Sunday 02/26/23 . The girl was extremely rude when I asked her something. If you hate your job, then quit. Hopefully the Manager here will training the workers how to respect the customers read more

Rude staff member. Our company has a corporate account with UPS so when I drop my packages off, the label is already on the package & I never need a receipt and I have never experienced an issue with dropping off a package and not standing in the line at any of the UPS stores I have gone to, and I have been to several. I mean why stand in line and make it longer when it literally takes you three seconds to drop off a package? I came in to drop off my package at this store. There was a line, I went to the side counter, and I could see a staff member on the phone. I quietly said, "I just have a drop off". And I went towards the counter to set it down. She shook her head no to me and pointed to the line. I said again, "but I don't need a receipt". She made the same gesture. Unfortunately, I was in a rush and could not stand in the line to drop this off. So, I left and went to another UPS store where, per the usual, I had no issues. In & out. I called the next day to speak to a manger to understand the protocol when dropping off a package. For example: Does it depend on which store, etc. A young lady answered the phone, told me there was no manager to speak to. I then asked her about the protocol. She seemed almost confused on how to answer but told me they don't allow that because the other customers think they are cutting in line. Not sure how that gets misconstrued when you're in and out but ok. I then told her about what I experienced the day before when I went in. Mind you, while sharing my experience I did not insult, or even say she was rude when explaining it. She proceeds to tell me that it was HER who was telling me that and that I was disrespectful when I came in because I could clearly see she was on the phone. So, the way she spoke to me, I was shocked. She was nice up to the point when she realized who I was. At that point, I asked her name. She said it was Amy. I am an HR Professional and I am shocked how unprofessional she was. After that phone call, my issue wasn't so much what I experienced at the store that day it was more how she spoke to me on the phone. I will NEVER go to that UPS store again. read more

The person who was helping me was really nice and friendly. I appreciate her customer service. I shipped the item on Monday and it's already on the way. Thank you so much UPS. Definitely will continue using UPS to ship my items. read more

Stairs was the best! They were so fast and got everything sent off! I wish every store was as great as this one! The music was great also! Very peaceful! And also when I needed paper to send off I was about to buy it! And even though people see some many customers, when I walked in I felt like they were ready to help me! Thank you UPS This manager really knew how to help people (Plus get my goods to where it needs to be) read more

The UPS Store - Shipping Centers Near Me - San Jose, California

Came into this location today, had clerk name, Marissa. She was extremely rude and huff and puffed when asked anything. We get it you hate your job, then quit. Not coming back to this location. read more

This store has no respect for the disabled or the elderly. I specifically called & asked the hours for the notary service at this UPS store & was told it is was until 6:30. I arrived during the hours I was told, with my eldely handicapped Mom & the employees here refused to help us. The person certified to do the notary was there but decided he didn't feel like it. They weren't even busy, we were the only customers in the store. read more

Great customer service here. I came here a few times to ship something back Amazon and it was quick. I will definitely come back.

I never experienced service like this store before. Rude attitude, no customer service. I just need help printing labels. They giving me attitude and not even help me with that. read more

Noticed that the staff recently have been very helpful and quick. Pleasure to go here!

The UPS store on capital is great. The staff is always friendly and helpful. It's super convenient to have in the neighborhood. They help with my Amazon returns and mail needs. Thank You UPS staff! read more

Really bad and slow, manager hit on me and then farted in my presence. She waited till I was behind her. Not a joke.

Terrible place ,with terrible customer service the owner Lourdes makes everything so difficult for no reason and has an attitude won't even greet you even if YOU say hello. I've got other things notarized by other ups stores and it was so easy with no issue never I will come here again . If you are a place of business have good customer service especially from the owner. And as you can see most of the reviews on this store are bad . Only not giving this store zero stars because in the end I got what I needed . read more

The store has changed ownership and the transition has been very smooth. Rush was so helpful and patient with my packaging needs. I have been in there several times and find Rush and his coworker extremely nice, professional and helpful. Great to have a good place for packages, mailing and copies so close by. Love the seamless change of ownership. read more

Normally not one to write Yelp reviews unless I feel like the customer service could've been extremely better. I understand we are in difficult times, but I don't think store manager Saraí realizes that the way you say things to a customer and the tone of voice one uses MAKES A DIFFERENCE. My brother and I came in to the store to ship some packages (16 total), as we were having someone scan them, she rudely interrupted and said, "we have a maximum of 6 packages per customer." The tone of voice was passive and I was standing at the door with the rest of the packages as we struggled to get them all inside. My brother kindly expressed, "oh okay, I'll do 6 then" and it was an easy thing for me to tell him, "well you do 6 and then I can do 6 so we just come back tomorrow for the others left to ship." Then Saraí cuts me off mid sentence and says, "well I know you're together." Anyways, I call another UPS store and there's no limit and I'm looking for something in WRITING that states this is a policy.. couldn't find it anywhere. When I found something online that stated there was NO LIMIT of packages, I went back inside and said, "excuse me, online it says there isn't a limit?" And she says, "yeah well we're a UPS store. That's UPS. It's different." I'm one to keep my composure and so for the way she was talking to me in a belittling tone, I couldn't help but write this review. Point being, my brother shipped his 6 and I put on a hat and a different shirt on and came in to ship 6. Saraí made my it difficult and could've been a bit more humanistic and understanding that we could've done two different "shipments" (6 for my brother & 6 for me). It would've been a different story if she worded it more kindly and a bit less passive aggressive with less attitude in tone of voice. I get it, maybe she was having a rough day or idk, just hates the job. I get it! But it doesn't give her a pass to respond to customers the way she did. We all got stuff going on, doesn't give anyone the right to speak to someone else the way she did to us. read more

From my experience with the store. First greeting from the guy at the counter is "What do you want with the boxes...". While you are getting the shipping label from your phone(less than 1 minutes), the guy tapped his fingers on the boxes showing his impatience. The guy refused to ship the item (in the original package) and stated it has to be placed in a box. I had a box with me and he is asking $2 for a piece of tape to seal the box. He had placed my other items in plastic bag for shipment. Probably that is the way franchise store to make money.... read more

The UPS Store - Shipping Centers Near Me - San Jose, California

Currently 8:45 AM and no one is here. Sign and online says they open at 8:30 AM. This location has always been pretty bad, go somewhere else if you can. read more

The lady that opens the store at 9am has the worst attitude there is for a customer service business. She talks like she doesn't want to be working there and she's doing me a favor. This is a paid service, I'm not asking for charity! read more

Came here yesterday around 6:00pm i asked the dude if the store takes big heavy items to witch the small skinny female starts to make faces as if her work is so hard you get paid for a reason anyway i take the stuff out and when i come back in the bigger dude says oh this exceeds our weight limit wtf why didn't you tell me before i took it out i told you it was heavy before anyway they deny my package to witch i go to another ups that gladly helped me and when i explained what happened at this store they immediately said there is no weight limit they just did not want to take my package lazy fucks read more

I'm not sure why this place doesn't get good reviews. This is my go to place for package drop off and I always have a pleasant experience. Today, Marissa was super helpful with my packages. She even took the time to explain the Amazon QR Code Customer Packed to me. read more

Today I came to dropped my package and the guy his name is Vu and asked me if I need a receipt.. I said yes. Of course.. and he let me wait for about half hour and he denied service me because I didn't stand online when 6 people are waiting on the line. He knew exactly i was waiting first . I didn't act impolite when I was so mad. The owner need to investigate their camera before making conclusion. read more

Look at the other reviews, this location obviously has a problem with their customer service and attitude. They rather spend their time on the phone or arguing with their customers I stead of doing their job and keeping the line moving. Long wait time and rude and aggressive employees. Even for something as simple as a small package drop off, they'll find a way to give you a hard time and take your time away -if they don't actually loose your package intentionally. UPS needs to close this down or replace everyone in there. Im never going back to that store and I know they literally don't care, which is the worst because they have my package. I just hope they do send it as they're supposed to and not decide to loose it or something. read more

Got to say the service here is really good. Every time I have an issue with an Amazon package, the hubz and I drop it off here to be sent out. Very in and out service, which I greatly appreciate it. read more

I was dropping off a returned packages with prepaid labels from online stores. I thought it was supposed to be UPS for dropping it off. Then I realized it was for USPS. The guys there were very helpful with me and they let me dropped it off at UPS. They also told me to take a picture of the returned labels for tracking purposes. They took my packages and I didn't need to make another trip. Thank you, UPS!! read more

Just before the closing of the store, I really needed some documents printed, and Santhi was so kind to direct me to her fellow staff person Vanessa. Vanessa with her warm smile and professional enthusiasm printed my all my documents requested. This is not the first time coming to the store and to experience the fast, friendly, and fantastic staff. I wanted to thank the supervisor for truly creating a UPS store which will do what ever it takes to get any customer's project done using their dynamic office sevices. read more

Great and wuick notary service. You can also get a po box here with a physical address which is great.

Amazing service from Vanessa, Nicole, Mariissa, Andy, and. Rush! Clean and organized store! Great in many ways

guy with a beard and glasses was super unhelpful and rude. rather than helping us with a return he hid his boxing tape and told us to go back home and tape it ourselves. rude employees read more

Been coming here for years and still have great service. There are new workers I have not seen and they are doing a fantastic job help as fast as they could. read more

There's an old woman who works in this store. She is very rude and unprofessional. Don't ever deal with her. To the ups store manager, if she doesn't like to work, just let her quit and find another job. Don't let her show up to the workplace with attitude and unprofessional manner. She is ruining the business. read more

FYI they charge $2 to tape a box on prepaid shipping! Can't say I was pleased about having to go home and tape my box after finding out they refused to provide this service free of charge. I'm docking one star for this in hopes they put this on the door so people don't wait in line just to find this out. Not what you would expect but I get it, times are tough and you gotta keep the business afloat. Other than that, it was a fairly painless process. read more

I always see the Asian young guy multitasking the register for the people in line, self service printers and miscellaneous ppl standing on the side. He is great at what he does! read more