We stopped by on a whim for notary services and they were able to get us in and out in a timely…read moremanner. Customer service was great. Will be back if we have any needs this shop can fulfill.

Great service located in south San Jose! Plenty of parking and quick, efficient, and attentive…read morecustomer service. We were walking in the plaza and I noticed that they had scanning service for documents. It was a Saturday afternoon around 1:30 pm and we were the only customers there. The associate was super friendly and explain what other services they offered at this location.

I had a misunderstanding about how shipping worked today and the owner nicely helped me understand…read more Would recommend this store for your shipping needs. They pack the materials you need to send for you as a service very well for a great price. Great small business - support your neighbors!

We were taking our passport photos here at Mail Stop in Snell ave. The owner was very nice to us,…read morerecommended us for wearing right clothes to get the best quality of photo. Plus offered us Free complimentary Digital Photo for sr citizen discounts.

I cannot thank the team at this UPS Store enough! My partner and I walked in right before closing,…read moreand I honestly thought they might turn us away or close the door on us. Instead, the worker was incredibly nice and took the time to help us send out our packages without rushing us at all. Things got complicated when I realized the worker needed the serial code numbers for the devices I was shipping out, and I had completely left them back home. Since they were just closing, there was absolutely no way I could drive home and make it back in time. Instead of telling me to just come back tomorrow, the employee went completely out of his way to help me. He offered to hold the packages right there at the store for me so I wouldn't have to haul them back. To save me time and gas, he told me I didn't even need to drive back to the store, thank goodness. I could just head home, grab the serial codes, and email them directly to him so he could take care of it for me. Thank you so much for your amazing patience and for truly going the extra mile. I couldn't have gotten this done without your help. Incredible customer service!

Got here at opening - there was one person ahead of me. It took so long that every other person…read morebehind me left. After 20 minutes of literally getting nothing done, the cashier had to restart the system (CMS system was not talking to the register). I wasn't helped out until 9:25 when the second employee clocked in. Choose another UPS or carrier if you value your time. I had to come to UPS because Amazon only allows me to return via UPS. Literally the worst return/UPS experience I've ever come across. 1 customer per 25 mins and there was a long line when I left. Can't imagine how long that must've taken. Will definitely never come back to this location.

The owner Bikram was amazing! He spent a lot of time to help us print two menus on the same sheet…read moreof paper so that we wouldn't need to pay double. He is very kind and accommodating! Definitely recommend him for printing services!

Very unsocial employee today 9/8/26. Abrupt, angry,. I have always had good employees and that's…read morewhy I go back maybe no more.. I live in the area.

AVOID this location. The workers are slow as snails…read more I came in around 4pm on a weekday, returning a big heavy package. There are usually only 2 people working, one is a young guy and the other is an older guy. The young guy is SO SLOW, everytime I come here, he never greeted any customers and pretends we don't exist! Anyways, so I wanted to return the heavy package, the young guy saw me struggling to get the package into the store, didn't greet me or help me with the package. He was doing "something" on the counter, while the older guy was helping a customer. As I was waiting, more people started to come in behind me, waiting also. The older guy told the young guy "stop doing these things and help the customer!" When it was my turn, the young saw me struggling to get the package on the scale, did not offer to help and just stood there like a rock. So I slammed the package on the scale, then all he said was "hey just be careful with the scale". Wow, what a great customer service there. I hate going here but it's the closest to my house. I had the benefit of the doubt that maybe they changed workers but NO. These workers are terrible with communication and customer service, from the beginning to the end. UPS, please fired these lazy workers. On the other hand, when I visit the location on Almaden Expway, the staff would always help me with my packages.

This UPS always has grumpy workers and they're super slow moving. They say they open at 9am but I…read moream currently one of 8 people waiting outside at 9:10am and there is no one in sight inside. I was hoping to do a quick trip before work but this is unacceptable. I live very close to here but honestly I might have to drive to a different location to do business with!

Great place and people! You can handle FedEx, UPS, Amazon, and USPS drop-offs all in one spot, plus…read moremailbox services, notary, passport photos, shredding, office supplies, and shipping supplies. What really stood out was the customer service. They took care of me the whole time and were genuinely friendly and smiling. I came in just needing to drop off a package but didn't have clear tape to attach the label. They handled it right there--taped the label, secured the box, and made the whole process effortless. Great people, great service. This is the kind of place you keep coming back to.

Really friendly PostalAnnex location! I went here for a FedEx drop off and found out they also do…read moredrop offs for UPS, USPS, and DHL. This will be my go-to spot for return drop offs going forward instead of going to multiple places to return items. :) This location is located in the same plaza as the Safeway on Branham. They also provide other services at very fair prices!

Had 2 services: notary and fingerscan.The owner was nice and efficient. What else can we ask for…read more Also there's plenty of parking on the location.

Process of notarizing my document was smooth and easy. Person who helped me was kind and fast.read more

I use all of them now over the post office Better service…read more And friendly and never crowded I send packages out for my business all over town weekly

I needed a passport photo. Dropped in and got it done quick, coaching and guidance service came…read morewith it! The team was helpful, the photo looked good, price was right.

I opened a UPS box here to safely collect my mail given that our mailbox has had issues with theft…read more This is a busy location but I find the line always moves fast. The people who work here are kind, hard working folks. I broke a bone in my foot recently and Lupe was super helpful and kind to me in helping me grab my packages. I get texts when packages arrive, my stuff is safe and the staff is nice. Much appreciated.

Staff works too too slow...it is bad service...not recommended to come this.I waited too too too…read moretoo long.

Unfortunately, this is the third time I've had Christian help me, and every experience has been the…read moresame. He never greets customers or says a single word throughout the transaction. When I came in with a few Amazon returns, he simply waved me over, held out the scanner, and acted visibly annoyed that I had multiple items. He rolled his eyes while I pulled up my QR codes and made it seem like I was inconveniencing him. At the end, he carelessly handed me a stack of receipts without even a "thank you" or "have a nice day." I understand everyone has off days, but after three separate experiences, this seems to be a pattern. Basic courtesy and professionalism go a long way, and unfortunately, neither was present.

Poor customer service experience at the Cottle location. I had placed my package on hold for…read morepickup, and when I arrived, the employee (Zeke) insinuated I was trying to steal my own package throughout the whole time. I provided both my ID and tracking information , as I was leaving he sarcastically remarked "enjoy your stolen package." I understand the need for caution when verifying pickups, but this interaction was a little unprofessional