The guy was pretty standoff-ish and talked to me like I was stupid. I know what I'm doing, I've applied for a passport before. He took my picture for my passport and while they were printing, he ran my card, $20 for pictures. TWENTY. and when he handed them too me, they were faded and poor quality. I'm probably going to have to get more taken. I was so mad I just left. A waste of $20. I should have done my research before hand, Costco does them for FIVE DOLLARS and you get FOUR copies! read more

Went here to get my finger print clearance card. Quick and easy process!! Great staff. They made sure to make me feel comfortable during Covid-19. Thanks!! read more

I have been dealing with this PostalMax for about 3 years now. I only use them for shipping because of their convenience to the work I do for one of my clients in the shopping center. I have always found the owner somewhat cold and borderline rude but being easy going myself, I just let it slide. I never sweat the small stuff. But yesterday, Mike, the owner, crossed the line. I just had a very expensive, time sensitive shipment that was brought over for FedEx pickup. When I drop off my shipments, they are boxed, labeled and ready for the FedEx driver to scan and pickup. As always, when I drop off, as a courtesy to the PostalMax staff, I acknowledge that I am leaving the parcel. Today, Mike got very upset when I did the drop off. When I could not get tracking from FedEx by the following morning, I returned to PostalMax. There sat my time critical shipment right where I left it the night before. Per our conversation, Mike told me that he told the Fedex driver not to take the box. Furthermore, he told me that he was not going to tender the parcel to Fedex until I returned. Fortunately, I did return in the morning and removed the parcel and shipped it at a FedEx Kinko's. Because of the spiteful and irresponsible actions of this PostalMax, my time sensitive shipment is going to arrive late. I do not recommend this facility to anyone looking for a shipping. read more

I just love this little postal store. Mike and Terry run a top notch super efficient store. They are great people who add to the community and area. read more

Obviously the one "review" here was posted by the company. Had fingerprinting done here and the results were completely unusable. Took WAY too long and burned up 2 hours of my work time (lost wages) Owner was rude and belligerent when we called to suggest there was a problem. Insisted there was NO problem that they had done "thousands". They won't refund your money or compensate you in any way. Had to get the cards done at another company who said they were aware of them as they get people who went there and had such a bad experience. Costly mistake, don't YOU make it! Go someplace else, or use a mobile service! read more

I was just there today for much needed fingerprinting process and wish i had not. First off, the employee that helped me seemed annoyed and was on his phone attempting to seek help with his website from his support site. Multi tasking is impossible for this employee as I found him to bluntly respond to other customers walking in. I was "odered" not to look as he was actually attempting to take my fingerprints which required several attempts. He never even checked my 2 id forms, only asked me which ones I chose. After my signature, I asked where else to sign meaning the actual computer screen and then he asked me if I was him and then he proceeded to sign. Arrogant and condescending. read more

Super fast service!! and the man who helped me with my fingerprint was very friendly and helpful

I will give PostalMax this, they are very clean and go out of their way to make sure everything is sanitized in their stores. I appreciate that they are taking fingerprint appointments during COVID. However, I don't plan on ever returning to this location again. The owner is standoffish and rude. I'm not sure if he was having a bad day, but I had such an unpleasant experience here. He seemed almost angry that I was in his store to begin with. When taking my fingerprints, he was very gruff and commanded I stand and look a certain way. Again, not sure if this is protocol, but it made me very uncomfortable. I made the mistake of not looking correctly and was immediately scolded by him. Furthermore, he asked some polarizing questions (e.g., political views, stance on current events) that weren't necessary during the appointment. I was there for a service not to hear Michael's opinions. While I appreciate conversation, it was not pleasant conversation. I hope no one ever has the same experience that I had. read more

Michale is so friendly and professional! I've never been to a postal place that I felt so comfortable at. He also does finger printing, which I needed for a clearance card to apply for an educational program. Quick, efficient, beyond friendly. I will be back anytime I need mailing services. Thanks! read more

If you are looking to ship something this is the place to go. They do UPS, FedEx and USPS. Very professional and knowledgeable. They know what they're doing and do it well. Very friendly and. Great customer service. read more

Met with Michael who assisted me with mailing items to DirectTv, his service was great. Advised me to take a picture of the return envelope tracking number to safeguard any potential mailing issue's. Great service, professional, and friendly. Thank you Michael read more

Thanks to Michael for making my passport photo process so easy. I had a photo done at a different company and U.S. Dept. Of State kicked it back for being underexposed. I have faith in Michael that my photo won't be kicked back this time. Thanks again Michael!! read more

Having PostalMax on our team is like having our own Mailroom in our corporate structure. Michael and Terry know all the ins and outs and how to get things done the best way. They are just great. read more

This place is fantastic!! Great service! Fast and super nice! If you need fingerprints or have any mailing needs, this place is outstanding!

Excellent postal store for shipping packages, fingerprinting, and lots more. Great service, friendly people. Come here for all your shipping needs. read more

I needed a quick turnaround on my passport renewal. From start to finish, Legal Passport/PostalMax team was very helpful and efficient and worth every penny of their fee. I even received my new passport one week early. read more

Had to get finger printed for a job. Great service. Keep up the good work. Will use you in the future

Been here twice. Once for finger prints, second time to try to ship something. For finger prints the owner was on the phone with his lawyer the whole time arguing with her. For shipping the lady working the desk just got done tossing someone's package to the ground when I walked in. Then I get a quote on shipping that's more than double anywhere else. I tell her I'll ship it somewhere else and she just walks off and I have to walk around the desk to get my own package back. I will never go back here. read more

If you think all mailbox/postal stores are the same, think again. Postal Max of Scottsdale is the Nordstrom's of Postal Stores. I can not tell you how impressed i am with Michael, and his staff. They will do anything to help their customers. They are phenomenal! I am thankful for these guys, my business runs a lot smoother because of them.. Watch out for their mascot (killer) ... ferocious 3 pound dog... :) read more

Had a great experience with the owner Michael. Thanks for the excellent customer service!

Great place. Never have had an issue with mailing anything from here. Prices are cheaper than the competition. I would highly recommend this place to anyone who needs to mail anything. read more

This little place is convenient and the only reason I would go back. They are pricey and Mike is not always the most pleasant or helpful. Terry is defiantly the better half. read more

I recenetly left my keys in Phoenix, and I live in Dallas, TX. I called and spoke with Mike, the owner, and he was able to over night my keys for an affodable price. Gave me the best possible service with tracking. I also stopped in the store to take a passport photo, and he took care of me. Thanks Mike, see you soon. read more

fast efficient service very impressed with Terry and Michael definitely will return for any shipping or fingerprint. highly recommend

I went to mail a package today and was told that if I didn't give my address, phone number and email address to put into their system they would not mail my package. I mail through UPS and the general post office all the time and have never been told that I need to give my personal information to be logged into a system I order to mail something. The owner "claimed" that he would need to contact me if there was a problem with the package (yet my package had a return address label that should ensure that if there were a problem that it would be mailed back to me) but when I told him that I would provide an email address and that is all he said that would not suffice. I asked why he needed all of my personal information and if he was planning to sell it to a third party or add me to their mailing list (b/c I don't want any more junk mail, telemarketer phone calls, etc.) and he did not answer my question. He said rather, "Take Your Business Elsewhere," if you can't give me your personal information. I was appalled! I promptly went across the street to UPS who mailed my package without any of my information for their system with no problem-- MAILERS BEWARE! Do not go to this place! Would not recommend at all! And, the lady whom was "trying" to put my information into the system could not spell... I had to literally spell my name out three times before she understood and its a common name! read more

I went to Postalmax for their passport photo services. I called prior to going in for my passport photo, and was warned by the store owner to never get a passport photo done at a Walgreens, Costo, SAMS etc... due to the fact that "they were not a professional " as he claimed to be. He said I should come here to Postalmax to get the photo taken because if I went elsewhere I would be risking the chance that my passport photo would not be accepted. His fees for the photo were $20 (higher than everywhere else). Because I did not want to risk the photo being unacceptable by the state, I went to Postalmax. I took my photo to the Post Office in Fountain Hills along with all of my appropriate documentation. The postal worker, with whom you are required to make an appointment with just to get your passport mailed in, informed me that my passport photo taken by PostalMax was not acceptable. We had to re-take the photo and I had to pay an additional $15. I called Postalmax and told him of his unacceptable passport photo and asked for a refund. After a lengthy conversation, he would only refund $11.79. To me this is poor business. I should have received a full $20 refund. If his photography skills are that of a professional, which he claimed, then the passport photo should have been a decent photo, accepted by the State, However it was not. His dimly lit back room of the postalmax store, where he takes the passport photos, should have been a red flag that he was not a professional!!! I trusted his age for experience! Don't waste your time or money with this guy! You are better off going to Walgreens Costco SAMS or the Post office!! Cheaper and Professional!!! read more

Got my prints done here for work. Super friendly and really nice. I will be back to use their other services if I need anything done. I don't live too close, but I'd make the drive... Thanks Michael! read more

owner was very helpful and friendly. support local business!!

I realized that I needed to renew my fingerprint clearance card and I wanted it done quickly. On a Saturday, PostalMax of Scottsdale was able to take my prints and complete my application. It was quick and easy and I was assured that my application would be mailed in by noon the same day. I did not have any wait and I would definitely return again. The IVP services cost $35 for teachers. The owner was very friendly and competent. read more

There is another shipping store down the street from me but I drive an extra 5 minutes to go to Postal Maxx. I moved here 7 months ago from Chicago and I regularly send packages back home. Michael always greets me with a warm welcome, helps me figure out the best way to ship my items (I am clueless how to pack odd shaped bulky toys). He even used the software on his computer to show me a picture of the house I was sending it to, this gave me even more peace of mind actually seeing the house I was sending my gifts to. I greatly appreciated all the help I received and they now have another loyal customer :) read more

I took my three small children in to get fingerprinted for a Child Safe Kit. My children are one, four, and six years old. The owner did the fingerprinting himself and did a fabulous job. He had a world of patience for my children that do not like to sit/stand still or be quiet! It was quick, painless, and a friendly environment. read more

I hate to bad review this place but I feel I owe it to the universe!!! While I had pleasant experiences with the staff, I have NEVER had items returned to me for insufficient postage from any outlet I have ever used in 30+ years of adulthood. Yet I managed to have this experience with PostalMax twice! Yes 2x my mail was returned to me after paying a premium for them to get it right, twice!!! Better yet, the mail I was attempting to send???? An amendment to my AZ taxes! Thanks a lot, not good. You need a much better, more accurate and reliable system. read more

Thanks for hanging up on me! I asked if it would cost extra for a square envelope and got hung up on.

Came in to get finger prints done. Michael was very rude, made me feel quite uncomfortable. Would have left and went else where but I was curious to see if his customer service would get better, I was wrong and left there feeling a bit disturbed about some of the comments he had made while I was there. Service took long and prices are high. I left that place as one unhappy customer. Being in the business/customer service industry I am appalled with the service I received today, especially the fact that he owns the business...shocking and unacceptable. read more

Went there today to get fingerprinted. The guy there was totally rude and inpatient. He had one customer infrint of me that needed a photo and this was stressing him out! He told me it would be awhile before he could get to me and was downright rude. I drove 15 miles to go to this location because two years ago the owner at the time was super professional and kind. read more

I love doing business with Postalmax of Scottsdale. It is fun to visit with Michael and his staff, and they are always helpful in whatever service I need from them - from shipping packages to passport photos, I have always had a fantastic experience! read more

While in Postal Max on FLW, I picked up a dusty packing envelope, clearly marked with red pricing tape, as being $2.15. However, once at the counter the manager told me the item was $3.15. When I replied and showed him the price marked on the package(I wasn't rude) that the price marked was $2.15, he informed me rather rudely that is was $3.15 and I couldn't read correctly. Since there was a line, I payed for the item and left. I will never set foot in this place again and i will also inform others not to as well. I have never had a problem at the UPS store on Via Linda and am more than happy to pay more for better service.. read more

Zero star if it was possible. The first time I came to this location there was a woman at the counter who was very nice and helpful. Today I came in to simply buy stamps and ask a question about mailing out a package with weight. The male at the counter ignored me as I came in which was the first bad feeling of this incounter. While I waited patiently as he finished up with what he was doing on the computer a customer came in and he greated her. He finished up what he was doing and then before asking me what I neeeded help with grabbed my mail and said how are you sending it. I then proceeded with the question came in to ask and was inturuped as he was telling the customer who came in goodbye I ignored this and then continued with my question only to me completely ignored. He did not make eye contact with me what so ever. He then asked me why I wanted to send my mail that way and that it makes more sense to have them send it out. I felt as if he thought I was stupid or incompetent when i told him I was only there to purchase stamps. I then felt I needed to take my business elsewhere and told him he was very rude. He then told me to leave him alone and I walked out he door. This was the worst customer service I've ever received when simply trying to send mail. I only used this location because it was close to my work but I will never give them business again after being treated so poorly as a paying customer. Horrible customer service. If he was having a bad day it happens but leave your s*** at the door and do your job the right way. read more