Very nice service! We usually end up ordering via the App for pickup at this location. The food is always well made and the staff is so friendly when I pick it up. This last time, had a coupon from their rewards program and ordered a Big Roast Beef and an original Mediterranean. Both were great. I really liked the artichoke hearts on the Mediterranean sandwich! The restaurant is always clean and well taken care of whenever I stop in. If you're looking for a quick warm sandwich in the area, I highly recommend stopping by this potbelly. Enjoy! read more

I went to order food today and ordered a chicken bacon ranch with regular chips and a drink. I ordered at 6:45pm no one was in line at the drive thru. I waited for 15 minutes and had to leave cause I had to go to work! It's upsetting cause I saw him making my food and was just talking and taking a long time. I want a full refund for not getting the service I paid for. It doesn't take 15 minutes to make a wrap! And I was late to work! It's never taken this long to order this maybe 5 minutes tops and no line In the drive thru read more

Always a friendly greeting and an amazing sandwich. Get THE WRECK or the ITALIAN and order it with the hot peppers, extra pickles, add mushrooms, and voila, you'll be in heaven. read more

Ordered a "pizza sub, as listed" from the drive thru and was either given the complete wrong sandwich, or the correct sub with every extra topping they offer. read more

Potbelly - Pizza Melt - Sandwiches Near Me - Pleasant Prairie, Wisconsin

The employees of this location are wonderful!!I'm from out of town and stopped for lunch. Everyone there was so friendly and helpful. My sandwich was made to perfection with quite a generous portion of meat. Best Wreck I've ever had. Bathrooms were spotless as well! Great location! read more

This is my first time visiting a Potbelly Sandwich Shop. My wife and myself took our granddaughters out to lunch, to the restaurant of their choice. They made a good choice; the restaurant is clean and the service is fast and efficient. I ordered their A WREAK sandwich, their big version, which contained 20% more meat. The sandwich contained: Turkey breast, hickory smoked ham, Angus roast beef, salami, Swiss cheese; with toppings of: hot peppers, lettuce, onions, tomatoes, pickles, oil, and Italian seasoning. It came on a toasted roll. My wife had A WREAK also, but the only toppings that she had was mustard, mayo, lettuce, and tomato. Both sandwiches were delicious. They won't replace my favorite sub shop, but when I'm traveling, they are a good substitute. read more

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The service here is awful and here's why. 1. All the employees including the manager are listening to music on their AirPods. I watched a customer wave their hands in the air to get their attention so they could finish making her sandwich. 2. The soup here is cold. How do you serve cold soup? The manager had to refund me my money because they had to unplug the machine and reheat it which took 40 minutes. 3. The staff is rude and they lack awareness. 4. I watched multiple ppl walk in for their mobile orders and none of it was ready. Lol what is the point of placing an online order when you have to walk in and reorder it? 5. After ordering my food there was another customer behind me and the employee turned around to sweep the floor for five minutes while the customer stood there waiting. What kind of customer service is this? 6. They never have enough food in stock. The first time I went there they didn't have any avocado or chicken. And the second time they didn't have onions or tomatoes. 7. They also made my sandwich wrong. I asked for pickles on the side and they put pickles inside the sandwich. How hard is it to make a sandwich? The manager probably wasn't listening because of his AirPods in his ear. I am very unhappy with the service here and I will never come back. read more

Good sandwich's and they have good milkshakes too but I feel there's better options around that area

Better food elsewhere and I've tried this place multiple times trying different items. The grafiti/stickers are still present on their Intercom system even though the manager here was made aware of it. read more

Potbelly - Sandwiches Near Me - Pleasant Prairie, Wisconsin

What the heck happened to Potbelly's? They've gotten greedy and their food and customers have suffered. Used to be one of the best now it's just like all the rest bland, poor service , employees that don't care - Bring back Covid type cleanliness policies - places are dirty - seems to be a problem at ALL restaurants read more

The sandwich I got was not what I asked for, I got the avo turkey sandwich with lettuce and mayo. No mayo, they added tomatoes, no avocado, no Swiss. To add to that the lady who made the sandwich in the white hat was super rude, the guy that checked us out was cool though and the cookie bar thingy was bomb.com read more

If you place a mobile order, give them at least an extra 10 minutes. Went in today to pick up my mobile order that was scheduled at 11:39am. I gave them an extra 5 minutes and arrived about 11:45am. They didn't have my order ready until 12:08pm. About a half hour past the quoted time. All I ordered was 1 ham sandwich. 2nd visit in a row where this has happened. Employees standing around with stacks of tickets that nobody knew what to do with. I've given them multiple chances, and will not go back. read more

I like coming here for their banana Oreo milkshake. Half of the time they are out of bananas though which is a bummer. I do not care much for their sandwiches just because of my personal taste, nothing the restaurant does wrong. I have also never been inside because I use the drive thru. This review is strictly based on their shakes, I would have given 5 stars if they had bananas more often. read more

Very good sandwiches and soups. Love the Malts and chips. Numerous sandwiches to choose from

I usually go to the Gurnee location and even that is nothing special. I went here and ordered two simple cheese sandwiches and they gave me four Turkey sandwiches. The employees obviously do not pay attention and are rude. read more

Poor customer service. I ask for my sandwich not to be toasted-- they toasted it anyway. I asked if they could remake it quickly as I had to get to work (ham & cheese-- pretty uncomplicated) but they couldn't because they were busy. Did not apologize for getting my order wrong. I asked for a bag (to go order) and they just tossed it down on the counter. 8.00 spent on a sandwich made the way I hate & crappy service-- not worth it. read more

Honestly, If i could give this place zero stars, I would. When this place opened, i enthusiastically joined their perks club, i got really good sandwiches and salads there, it was one of my favorite places to grab a sandwich. I had not been there in a while, and today a buy-one get one free popped into my email. So i ordered two Blta sandwiches. i set pickup at 1130 and i made it in about 1150. Waited to drive thru for over 20 minutes and the line did not move one bit. So i went and parked and walked into the store. Two old ladies cut in front of me in line, and the lady at the counter said nothing, served them a new order, they got their food and left. All the staff was looking flustered and hurried, the place was dirty, no managers around, and I waited about 10 more minutes before anyone even asked what i was there for. i told them i had a pickup order and they said it wasnt made yet. So they quickly threw together 2 crappy sandwiches on stale tough bread that was the worst i ever got. They cut thru the top of sandwich but not the bottom. Guess they didnt have a diamond saw blade. I get the sandwich home and choked down one and threw the other one out. The bacon was burnt, there was no avocado, and the bread was weeks old. I literally had a tough time chewing thru it. I just got Perks for another free sandwich, but i am deleting my perks account cause i wouldn't go back if you paid me. The pickle was really the only thing edible. read more

I love Potbelly, but this location is awful. Boy behind counter made a sexist comment directed at my wife and 2 daughters. I was given the wrong sandwich, and another boy working there lied to my face, and said it was the sandwich I ordered, even though it clearly was not. Every table in the place was dirty. When my wife asked about cleaning a table off, she was pointed at the napkin dispenser. The antibacterial dispenser was empty so I asked for a wet towel to clean the table, and another boy walked away and then came out with a soaking wet towel, and left my table with puddles on top that required a dozen napkins to mop up. They make it crystal clear that they don't care about their customers. As I prepare to leave, I am informed that the ladies room is without paper towels, and the dining room trash is overflowing. I'm leaving my garbage at the table. What else can I do but add to the pile... read more

I love Potbelly! And usually I have no issues however it seems that since Chick-fil-A opened their service has all but stopped. I've been sitting in line for 10 minutes with only one car ahead of me and I still haven't placed my order. If I'm gonna sit in line for 15 minutes I would rather go to Chick-fil-A. So, I am adding to this review because after 15 minutes of waiting was finally able to place my order. I explained that I had been sitting there for 15 minutes and she apologized and said that they were doing the best they could. I started to place my order. I asked her for the first sandwich which was a hammie on regular. She asked me if that's all I wanted. I asked her if she was going to take down what I wanted on my sandwich. No answer. I then asked to speak with a manager and much to my amazement, she was it. I then decided at that moment that after wasting 15 minutes of my time sitting in line that I was not going to waste anymore time or any of my money there. I told her I was not going to place my order and I was going to put a bad review on yelp. I then had to sit there for another five minutes because the person ahead of me was still at the window. I'm now at Chick-fil-A writing this review. read more

Food was fine for small portions. Order service was lackluster. Ordered online for time period during work lunch. When arrived at time specified, food had not been prepared. The place was not busy. All in all, late back to work due to laziness of the employees. read more

Placed an online order for a sandwich and arrived at the time it was supposed to be complete according to the confirmation. When I arrived there was no line and it was well after the lunch rush. I was told the order was not ready and to come back in 10 minutes which to me says that they didn't even start it so I wasted my time ordering ahead. read more

Here is a sandwich shop that actually lets you add things to your sandwich, like sauces, veggies, and other condiments that are not normally found in other sandwich shops. The pickles are delicious, and the size of the sandwiches astounding. An added treat....try the hand crafted bottled sodas! read more

Opening day was today. Although I've been to Potbelly before, I was incredibly amazed at their ability to handle the line. They had an employee using a tablet to take orders and this sped things up tremendously. Great job guys! Welcome to the neighborhood! read more

Potbelly - Outside Patio! - Sandwiches Near Me - Pleasant Prairie, Wisconsin

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I'm here at least once a week. Everyone is nice, food is delicious and consistent. Make sure to download the app to get rewards

There's a guy there that looks like Paul Sheer. He's awesome but there's this woman with glasses who is slow as hell. They need to replace her with a Mexican. She was just standing there when she could've been putting on the toppings. Lazy. No sense of urgency. Costumer before me was arguing about calling in an order an hour ago and it still was not done. read more

We walked into an empty shop last might around 6. There were two people working. One guy doing drivethru, another messy haired thin brunette at the counter. He ignored us for at LEAST five minutes, and when we asked if he could please help us, he muttered "20 seconds!" And rolled his eyes. When he eventually made his way over, he mocked us, repeating our order in various tones like we were stupid, so we left. Hope he enjoyed doing nothing all night, since he was so rude to his only customers. read more

Went once with a friend, had a really good sandwich and a good shake. Sandwich size was smaller than expected but the taste made up for it. Skip subway and come here for a good sandwich. read more

LOVE the grilled chicken and cheddar!!! Staff is great, no long waits whether ordering inside or drive thru. Chili is great too.

Ok...I usually prefer to write good reviews, but this has to be said. Walked in to an empty restaurant. It was 3pm...so o.k., not lunchtime or dinner time yet. Ordered mushroom grilled cheese, "sorry we are out of mushrooms". Not gonna die without mushrooms. Asked for all 3 cheeses and tomato on sammy with cup of tomato soup and strawberry shake. The cashier just returned from outside beak and punched in and proceeded to try and scoop out what was left in soup tin to fill the cup. No hand washing first..strike one. Received my food and proceeded to find a table. Couldn't find a clean one..not just a clean table, but clean chair and one without lettuce to rest next to my toes on floor. Employee stood and watched while I grabbed napkins..wet them with water from soda fountain, and cleaned off a table. Remember..place is empty. Strike 2..then a couple entered and tried finding a clean eating surface and the lady asked for a towel to wipe the table and was directed to the napkin holder...WHAT? I sat down to a $10 meal that looked like this. Strike 3. Im out!! read more

Potbelly - I'm assumming this is what was scraped from the bottom of pan. Would rather have been told they were out of soup. - Sandwiches Near Me - Pleasant Prairie, Wisconsin

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The staff here are awesome!!! They are quick to greet and take your order. Very efficient and accurate food prep, and service with a smile Great menu options too! read more

Have been here many times and have not had an issue. Today however I went to get a salad on my lunch break. After placing my order in the drive through I sat in my car waiting for over 15 minutes. There were two cars in front of me and one behind me. If I could have left I would have. When I finally got my food I received a very disingenuous "sorry". I heard the customer in front of me complain about the wait and the associate told him it was only 15 minutes and 23 seconds. Wow! So I didn't even bother. Besides, now I had to hurry back to work. read more

My wife and I had two sandwiches 2 little bags of chips and two cups of soup....it was 32 dollars...not worth the money

Consistent with other properties. Good sandwich made to order in a reasonable time. Only gripe today was our online order had to be picked up inside for whatever reason. Not a big deal. read more

I half to give a yelp out to Potbelly in Pleasant Prairie. And kudos to Potbelly corporate for opening this location. Finally a warm Pastrami Sandwich for lunch just the way I like it on the opening day! It was packed but staff was calm cool and friendly. The Sandwich was warm pastrami with slight mustard and the fixings I like!!! I have been to Potbelly before in Lake Geneva and loved that place too. This Sandwich spot has something going for them ... Good service, Good Food and great Location!!! I'll be back for sure ... Thanks Potbelly, Yelp out to you, keep it up read more

Food was very good, the restaurant however was a mess. A total of 5 people were eating and there was not a single table that was clean and there was trash on the floor. We used napkins to wipe off a table. Not once during our visit, did any one go around and clean the tables and it wasn't busy at all. The trash was over flowing and one worker came over and used a tray and his hands to push the trash down into the can but didn't wash his hands afterwards and he walked past the dirty tables without noticing them. It's sad because it's a new place with good food but definitely needs some management. I doubt we will be back with so many other choices nearby. read more

Potbelly - Dirty tables - Sandwiches Near Me - Pleasant Prairie, Wisconsin

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The food is great kinda slow but the staff is just terrible so rude and with this being my first experience I'm not sure if I will ever return read more

Had lunch with a friend. It was busy but we got threw the line pretty quick. I ordered the Clubby sandwich, my buddy ordered the Pastrami sandwich. Good food, Amazing staff! Thanks Potbelly for coming to Pleasant Prairie! read more

Hey this is for Racine and Kenosha, Racine just opened, and its fabulous! Pot belly is never bad. 3 giant salads, and a side of Mac and cheese with bacon. 30 some bucks. There prices are great! The people who work there are great! This will always be a go to place. read more

The food itself is fresh and still tasted good but wasn't what I asked for or expected. I always get the mushroom melt and absolutely love this sandwich. This store is the only one that I ever have problems w/when I get it. I always get roasted peppers added to the "Mushroom melt" well every time I've gotten it from here, I get 2 or three mushrooms and then all the peppers.... I've gone back in 3 time that it's happened and said... "there are no mushrooms on my Mushroom melt". They are always nice and give me my mushrooms but proceed to explain to me that their food is pre weighed and blah blah blah.... I'm sorry.... when I order a sandwich and pay for an extra, I expect to get both on my sandwich and nothing less. This is I said the only store I've had this problem but I will not give them my business anymore. Too frustrating! read more

I'm a fan of Potbelly sandwiches! I like how they toast their sandwiches. On Thursday 12/1/16 I stopped here around 7pm and they were out of original Italian bread so I got multi grain. My problem is the service. The woman at order counter let me order before telling me they were out of white Italian bread original size. The family of 5 in front of me walked out after hearing they were out of original Italian bread. The restaurant was dirty too. The soda station was a mess too. My multigrain original ham & provolone was tasty. The guy putting on toppings was friendly and helpful. Their chocolate oatmeal cookies are super! I was able to purchase the last one they had and enjoyed my half since I took it home and shared it with my hubby. All in all I really like this place just wish the inside was cleaner and they didn't run out of original Italian bread at 7pm. I'll definitely be back but will likely get it to go. read more