Sandwiches are ALWAYS GR8 and very consistent at all locations. We are always happy AND FULL when we leave. You need to be patient as they make all sandwiches fresh and mouthwatering ! read more

Online ordering is supposed to the fastest, most efficient path at a quick service restaurant. Here, it's the polar opposite. I've ordered twice now and both times I've waited in excess of 25 minutes for my order. As I'm standing in the restaurant, it has now been 30 minutes since I placed my order. How are in-store customers being prioritized over those of us who ordered 20+ minutes before they arrived? This is genuinely absurd. I won't be back. read more

Always in the mood for a good hot sandwich and Potbelly always delivers! Great staff and fast service during rush lunch hour. read more

Out of meats and fixings for sandwiches. Incompetent help. Good pricing, nice eating area, not very clean tables. Used to be far better. Will not go back. We were weekly customers for years. read more

I went into this Pot Belly this evening around 3 something to grab lunch. It was 3 staff members behind the counter. I stood there for a minute, and the manager even walked pass me. No One said, "may i help you?" It was an Older Spanish Lady talking to a younger spanish lady. The black female was fixing something. I assume the cookies that was baking and laying out by the baker. So, I then walked out of the store since they acted like I wasn't there. They need better customer service! read more

This location has very slow service. If you decide to eat here, allot 45 minutes. My sandwich was burnt (see photo). I would have asked for a new one, but after 45 minutes, I didn't want to wait again. I won't be returning to this Potbelly. There is a Jimmy John's across the street; go there instead. read more

Potbelly - Prime Rib Steak - Sandwiches Near Me - Alexandria, Virginia

Hungry for lunch. Stopped in to this potbelly. I was the only person in line. Older female employee asks if I'm ready. I'm still deciding. 20 seconds later, she's asking again, being impatient. I'm deciding between 2 sandwiches. Now she's pressuring me. The only other customer walks up behind me. She rudely asks if I'm ready, I'm about to order, and she rudely asks the customer behind me what he wants. He's polite and asks me if it's okay to go ahead. At this point I've had it with the abrupt rude behavior of the employee and tell her I'm not buying lunch here and leave. There are plenty of options for lunch in this area. I won't be choosing Potbelly here anymore. Such extremely rude, impatient, customer service. For reference sake, I spent more time writing this review than deciding on my order before the employee was so rude with me. PS Panera, just around the corner, has great customer service. Just ordered and am enjoying my lunch now. read more

Believe this is the Potbelly location in the Houston airport. Only ordered Togo twice, however I received prompt friendly service with Hugh portions of meats and extra vegetables. Offers a Military Discount (10%). If you finish any of their sandwiches in one sitting, you'll be hurting for the rest of the day... read more

Shout out for customer service. I was a bonehead and accidentally ordered at my home store in Fairfax. As I was walking out their manager (?), Seid, called me back in and said he'd take care of me. He took a picture of my order off my phone and had it out to me in less than 5 minutes. Truly appreciated. I'll be back. read more

Cool little sandwich shop within walking distance of Westin in Alexandria VA Reminded me of a Firehouse sub shop w memorabilia posted on walls around inside. I got a sub that had artichoke heart Mediterranean I think. The idea is interesting but the reality is artichoke is too chewy for a sub. Other than this it was tasty about $20 for two no drink or chips. In addition to the normal fresh cookies at register there was product called Dream bar to add distinctiveness. Service was not pushy and considerate. read more

Potbelly - Sandwiches Near Me - Alexandria, Virginia

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Overall , the wait was a little long but the sandwich did not disappoint! So simple but delicious! read more

Potbelly - A Wreck - Sandwiches Near Me - Alexandria, Virginia

So well the Cubano isn't actually a cubano but more cubano-ish. Meats and all but NOT pressed and definitely not the cubano bread. Love potbelly peppers. Staff isn't real friendly, semi efficient they need work. The ambiance is potbelly style. read more

Finally made my way into a Potbelly sandwich place. Ordered the roast beef and it was flavorful and not bad. That said, I was expecting higher quality overall for a place that prides itself on its food. Good thing was this place wasn't busy and everyone was very friendly. Location in a green area around the Patent Office, and an easy walk from the Residence Inn nearby. read more

I had an event at the Masonic Temple in Alexandria, Virginia last night and needed to grab a quick bite before I went. My son always talks about Potbelly and loves it so I thought I would give it a try since it was so close to my destination. I went into the shop. I was the only customer there. It was just after 6:00 PM. No one acknowledged me. I walked up to the counter, and there was a girl behind the counter and she just stared straight ahead and did not say a word to me. It was eerily quiet. She seemed like she was not in a very good mood. Finally, I asked her if I should order from her. She said "yeah"...and stared straight ahead. There was another woman who told her to at least say hello to me, and the girl snapped back "I did!" (she didn't). At this point, I just wanted to leave. But I needed to get something to eat and traffic was bad. I knew I had to get something here. I felt so uncomfortable. I told her I would like to have the turkey avocado sandwich. She asked me what kind of bread I wanted it on. I looked at the menu and didn't see anything listed so I asked her what kind of bread they had. She was really irritated and mumbled something and I did hear the word "wheat" so I opted for that. She picked up a bag, took out a piece of bread, and tossed the bread bag back on the counter. Again, I really wanted to leave because I felt like I was in the middle of something. She was clearly angry about something and I started to feel like I had done something. But really all I did was walk in and come up to the counter.The other woman told me to walk down to where the register was. So I did. The girl asked me what toppings I wanted. I was confused. (Again...I had never been to a Potbelly before...I just wanted the sandwich on the menu...) She pointed to a sign and I saw sauces so I told her I would have the garlic aïoli. I figured turkey avocado, and mayonnaise were enough for me to be able to eat it in the car and not make too much of a mess. She put my sandwich in the bag and gave it to me. Not saying a word and clearly angry about something. It was all so confusing...I didn't understand how your sandwiches work. I left and when I got into my car, took out the sandwich and realized it was just turkey, mayonnaise and bread. There was no avocado. I had just paid $13 for turkey, bread, and a bottle of water. And I honestly didn't really feel good about eating it but I needed to because my event was going to be ending at 9:30 and I knew I would be starving if I waited. I didn't want to go back inside and have to deal with the angry girl. It just wasn't worth it That was my only experience ever with one of your restaurants and honestly, I don't ever want to go back. I am not asking for anything. I know it's really hard to find quality people to work in restaurants anymore...anywhere really. I was raised in a restaurant and was in the service industry for 25 years. I don't need anybody to be my best friend when I walk in, but eye contact and maybe politeness is appreciated. Clearly this girl doesn't like her job. I know that your restaurants are not going to fail because of my one comment. But I just wanted to let you know. read more

Great sandwich shop. The bread here is terrific! Whatever you order you will enjoy. Service was also great. Very friendly, and quick! I ate inside and enjoyed the atmosphere. I really liked the decorations, very historic and reminders of the history in old town Alexandria! read more

I've been here probably 4 times in the past few months and it's just so one star it's not even funny. Everyone who works there (never seen the same person twice) all seem like they hate life and you can't hear any of them across the counter and they don't bother themselves to speak up. Food quality is poor as well or I wouldn't have bothered to leave this review. Cookie I was excited about tasted like freezer and when I asked to swap it out the worker said "just grab another one" with a scowl on her face as she went back to what she was doing. Lettuce in my salad is wilted today. Makes you question all of the food because they clearly do not have good standards so what else are they compromising on? read more

The people are friendly and the sandwiches are fantastic. Always looking forward to the next visit.

I love Potbelly sandwiches, but I've had waaay too many bad experiences with the staff at this restaurant. They generally give off an attitude that they're unhappy being there and that you're inconveniencing them by ordering. They have begged me for tips. The nail in the coffin was one day when they were busy, I had placed an online order for a single sandwich and 45 minutes later it was still not ready. The staff were running around like chickens with their heads cutoff. I finally asked to cancel my order, and the "gentleman" behind the register assured me he would take care of it after the rush. Of course he never followed through. 3 strikes you're out. I hope everyone who works here loses their job, not that they care to keep it in the first place. read more

I got the skinny sandwich and a cup of soup for the $10ish meal deal and my husband the pizza melt. My sandwich was just okay and did not have all of the toppings I requested. The soup was nearly inedible, so I threw most of it away. read more

Food and service is amazing! I always get the Wreck with extra hot peppers it's my fav sammy ever!

Burnt my sandwich, rude staff. Place was almost empty too. Stomach felt awful after eating it. There are much better Potbelly places elsewhere. Something is clearly wrong with this one. Terrible experience. read more

Ms.Lisa and the morning crew really came through in the clutch for my Wednesday morning lunch meeting. I needed an order for 15ppl., it was already close to 10:30am and my lunch was at 11:45am in Clinton. I was on the verge of cancelling, until I walked into Potbelly's. What's funny is I initially called the Arlington location. I spoke to the manager and told her I'm here, I'll come inside to finish my order (I was parking and I wanted to come in and look at the menu). However, I had driven to the Alexandria location, smh. I walked in asked for the manager, Lisa came out and I asked if we could finish my order. She said "I didn't speak with you this morning." Now aim panicking, lol. I begin to tell her my situation, she washed her hands, put on gloves, goes behind the counter and goes to work. Everyone was pitching in. I'm so grateful for them (I wish I knew all of their names-Wednesday morning shift) because everyone was accommodating, professional and courteous. I had my order in 30mins. and made it to my lunch by 11:29am. read more

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First time trying Potbelly. Great quality sandwich. A step up from Subway. Loved the tuna salad. Not drenched in mayonnaise u less you request mayonnaise. read more

The staff is so so so unprofessional The manager hung up the phone on us. Twice They got all our 8 sandwich wrong The place is not clean and poorly managed read more

This place has usually been a consistent go to for subs and desserts. However, my recent order came missing a cookie and a half portion of their dream bar. Pretty pathetic read more

Potbelly - Dream Bar - Sandwiches Near Me - Alexandria, Virginia

Potbelly review "Good vibes great sandwiches" the potbelly slogan and their sandwiches definitely live up to it. This particular potbelly location in Alexandria is one of the best I've been to due to its size, cleanliness, and good customer service. Although the lunch lines do get pretty hectic the sandwich order process is pretty efficient especially with the order online option they now provide. They have a variety of fresh made sandwiches that can be paired with varies soups and sides like Mac and cheese, as well as a multitude of breakfast sandwich options one of which is the sausage, egg, and cheese that has become a favorite of mine. As an added bonus if you dine in during lunch at this location they even provide live entertainment in the form of local artists serenading you as your enjoy these fresh and made to order masterpieces. read more

Potbelly - Sausage, Egg, and Cheese - Sandwiches Near Me - Alexandria, Virginia

So delicious! Just from pictures on yelp, I knew it was gonna be good. My significant other and I were up in northern VA car shopping, so we stopped here for lunch. I got the half and half sandwich & salad combo (Italian with light meat) and the uptown sandwich with potbelly vinaigrette. So delicious, but deceptively filling. My significant other just got the Italian plus hot peppers. He said he liked it okay, but it was like a generic sandwich shop (which I totally disagree). He also got a strawberry milkshake, which he said tasted like a generic shake from anywhere. The service was great also! They had so many call in orders, and the guy still was very attentive to us. We definitely would come back again. read more

Potbelly's is always my go to Sandwich Place that offers quick and delicious meals. I wanted to try their new option, "Ring of Fire" and it was amazing! I love a spicy and juicy sandwich alongside a Cold Drink & Chips. Parking is never an issue and Service is great at this location. read more

Ordered was supposed to be delivered at 5:10, I checked online and it was changed to 6:11. Here it is 6:12 and still no order. I don't know who delivers for them but sent no notification just changed the time. Last order here, too many other choices, considerate of customer's time. Just called the store they don't have a driver and it didn't occur to them that my order has been sitting there for over an hour. Canceled my order and Ray said he would refund my order amount. read more

Although I love the food, especially the Mediterranean sub, I wish there were more healthy bread choices, especially whole grain options, e.g., 100% whole wheat. This option would be more appealing to those looking to reduce their intake of refined carbs which convert to sugar more quickly in the body. Several weeks ago, I left a message regarding this issue on the corporate customer service line but never received a response. I'm providing valuable feedback but not getting any acknowledgement. Any thoughts? Roger read more

This was our first time here. It BLOWS Subway out of the water. The bread was delicious! We placed an order online and then walked a few blocks to pick up. All employees were wearing masks. Our order was clearly labeled on the shelf. The bag was nice and hot. We customized both sandwiches and they got the order perfect. Everything was delicious and fresh. We signed up for rewards and got a free cookie. Sorry no pic. The husband got to it before I could snap a photo. But trust me, chocolate brownie cookies are everything you need! I don't eat pork so I'd put off checking this place out. I'm sorry we waited so long. read more

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Solid sandwichs conveniently located near the Westin & Residence Inn Old Town. I tried the Pizza Melt which I enjoyed. Will be back... read more

Grabbed a late lunch on a Monday after flying in to DC and getting settled in my hotel in Alexandria. I walked here from the hotel - quaint neighborhood. The place was pretty dead, but that's expected for 2:30 pm. That being said, the staff making my sandwich was super friendly and outgoing. The restaurant was clean and there was plenty of seating for solo or groups. I got the Italian sandwich and chips and it really hit the spot. I'm here for a couple of days and may venture back this way if the other lunch options look questionable. read more

Shout out to Team APO, particularly Enriques, Tieisha, and Ana for stepping up and filling a large order during the midst of rush hour. I had placed a large order online several days prior and right before pick up time at Potbelly APO, got an email that the online order was not processed. I called the store in a panic (as the food was for a HS away game and I had to meet the bus) and Team APO stepped up and filled the order. Very impressed and grateful! Thank you. read more

Deeply disappointed with this order. We are loyal customers who come here regularly but today's order was made very poorly. The meatball marinara was incomplete with only dry meatballs and no sauce, cheese, or seasoning. Our Italian sub was missing cheese and onions. Neither sub was cut, which is atypical. It felt like our order was made haphazardly. Usually have a much better experience. Could not even go back or talk to anyone at the store because by the time we got home to eat the shop was closed. Disappointing dinner to say the least. read more

Potbelly - Mama's Meatball - Sandwiches Near Me - Alexandria, Virginia

This place is not what it used to be. At this point, I'm not sure how sanitary this location is. My office ordered for a catered event and the food and service was absolutely horrible. After a year or so I decided to give them another chance because they are in the area and I didn't expect a simple soup and sandwich combination to be so disgusting. The soup was dried up and the server decided to give me the dried up soup along with what was left in the bottom which was one of the most disgusting things I've ever seen and just from the look of it thing I don't know why you would think this was OK to serve to a paying customer. I also got a chicken salad sandwich and the same server made the sloppiest sandwich. Half of the meat was wrapped up in the paper and not actually on the bread and half of it was balled into a knot as he wrapped the sandwich. The paper and the bag was wet with sandwich toppings, and he just tossed it across the counter. Needless to say I won't be returning even if you do give me another free coupon to come back and have my sandwich remade because this place is not up to par. I can clearly tell that most of the people that work there can't stand that job so maybe that's the first thing to address if you even care about satisfied customers. I wish I had thought about taking pictures to post, but I was so frustrated after leaving this place. read more

I waited in line for twenty minutes wJen then they ran out of the bread I ordered they didn't have my sandwich in the prepping line. I didn't eat totally lost my desire to eat and my lunch break was over. Don't waste your time. read more

best sandwiches!!!!!!!! quality ingredients!!!!!!!! . the penachio's from boston read more

Used to love this place. Past 3 months it has fallen apart. Sandwich is either lacking lettuce or they just dump hot peppers on. Cant tell you how many times ive got a drink and the soda machine puts out flat soda. They lost one of their better operators recently, shorter guy with buzz cut almost, guy had a great attitude, and now all i seem to get is attitude in here. Would it hurt to respond to a thank you with a youre welcome? Last chance i go here read more

don't come to this location lol first time having pot belly and less than mediocre service. i came in 3 hours before closing but the workers made it seem like they were doing me a favor by taking my food order. incredibly at least one ingrendient was missing from each sandwich i place an order on. they ran out of meatballs, avacado, and ham... workers gave me an attitude for asking them to do their job... lol they also forgot to put sauce/mayo in any of the sandwiches. honestly impressed with how bad this place was read more