I placed a pickup order and was told it would be ready in 15 minutes. I went to pick up 20 mins later and my order hadn't been made. They told me they would start making my order and it would take 5 minutes, which ended up being another 20. There were 3 employees working at the counter and only two other customers, so the lengthy wait was confusing. The food was as expected, but I will avoid this location in the future. read more

I have seen some viral videos on various customizations of Jersey Mike's subs, so I wanted to give them a try again. We picked up the following two subs to go: +the #7 - Turkey and Provolone - had this on the rosemary bread with turkey breast slices and provolone, Mike's Way (with extra onions, lettuce, tomatoes, vinegar, oil, and spices), and added extra pickles with mayo and pepper relish +the #55 - the Big Kahuna Chicken Cheese Steak - with grilled onions, peppers, mushrooms, jalapenos, and extra White American cheese, adding mayo and chipotle mayo Unfortunately, both subs were a bit disappointing - the #7 was super soggy, which seems unavoidable, as the vinegar and oil just make this a super wet sandwich. Also, the turkey and the veggies seem to have a mildew-like odor to them, so unsure if the cutlery or the station is just not being cleaned properly. The #55 was extremely salty - not sure how much salt was dumped on here, but this was unable to be consumed after the first bite. Staff here are friendly, but quality control seems to be an issue. Located in the West End Village shopping center, there's plenty of parking available in the lot. +disappointing subs +super salty hot subs +friendly service +located in the West End Village shopping center +plenty of parking in the lot read more

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Whenever I want something quick to eat I try to find a Jersey Mikes. Granted, since I am from Jersey, I am semi-biased because they're not like the northern New Jersey, but they do come close so I do like coming in to get a sub. The service is good as well. It's very quick very polite no problems there when you come in it gives you Jersey shore vibes. The ambience there has pictures of Jersey shore, which is very famous of Jersey Mike's, which is cool. read more

The consumer service at jersey mikes is always a step above subway, Jimmie John's, and those other sandwich shops. Bread also always seems good quality for the price. Love the hot or cold options with customizable options. Can't go wrong with a classic cheesesteak. read more

Jersey Mike's Subs - #43 Chipotle Cheese Steak - Fast Food Near Me - Alexandria, Virginia

I love coming to this jersey mikes the crew here is always so welcoming and friendly and makes sure to go out of their way to make sure my order is always perfect and how i want it i highly recommend this location A++++ read more

Jersey Mike's Subs - Fast Food Near Me - Alexandria, Virginia

Great subs. I tried the #7 Turkey and Provolone on Rosemary and Parm bread. The sandwich was pretty good although I don't think I am a fan of the bread. Service and quality was great. read more

Food is usually pretty good. Lately the staff has been very lazy. Today we ordered and were told our order would be ready in 15 minutes. Walking in when my order was supposed to be ready, the staff was lounging around and talking/not working while 6 order slips were printed out and not touched. They had not even started preparing my order when it was supposed to be ready and I had to wait even longer for my food. Someone needs to come in and get this staff in check to show the customers some respect. This should be embarrassing read more

This jersey mikes is the absolute worst. Every time I have put in a mobile order they get it wrong. Adding things I have requested be left off my sandwich. It is very very easy to read a receipt and give your customers what they want. read more

The subs are fine here but the staff has issues with customer attentiveness and quality control. Went in for a sub today and asked for #2, they started making a tuna, and I had to catch them and say I asked for #2 not tuna. The main lady behind the counter is more concerned about chit chat with her co-workers than the customers. Then when I'm rung up I notice "was that $36 I just paid for one sub?". The gentleman ringing me charged me for a whole second order which had to be removed after the fact. A third employee, younger lady told the gentleman who rung me up to be careful what he's doing and refunded the extra amount. She's the only one behind the counter I trust as the other two have issues. read more

This location is relatively new to Alexandria and in its first year was a pretty dependable location. The staff is also generally nice. However, my recent experiences have been repeatedly less than inspiring. The speed of service is regularly wanting and the decline in order quality makes Subway "sandwich artists" look like Picasso. Notwithstanding several customers and I experiencing an over ten minute wait at my most recent visit, my wrap order was so greasy and unappetizing that it was translucent, as pictured below. Unless this location improves one can only hope (and expect) it not to survive another year. There are other dining options in the area that I'd probably recommend. read more

Jersey Mike's Subs - Fast Food Near Me - Alexandria, Virginia

They have fresh, quality food custom-made in front of you to your taste. The staff is pleasant and incredibly efficient in a relaxing atmosphere. read more

This Jersey Mike's is consistent and on brand with the other ones. This being a newer one it was clean and follows all the Covid protocols. The staff was helpful and courteous as well while the food was fresh and delicious. I got a Veggie sub with the works and a side of chips with a water. It's a straightforward meal so if your in the area and looking for a good sandwich or sub you can stop in. read more

Jersey Mike's Subs - Fast Food Near Me - Alexandria, Virginia

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I am officially addicted to the steak and cheese subs and I don't see myself ever going to a Subway sandwich shop ever again. Enough said.

All Jersey Mikes are great this one is no exception. People are great and the food is great.

Wow. Blown away by the staff at this location. I accidentally ordered from the mobile app to the wrong location. The store was crowded and busy and Whitney Joseph still found time to race to my rescue. She truly went above and beyond to help me locate my order. Beyond thankful for her patient demeanor and upbeat attitude! read more

I've never had a bad sandwich at any Jersey Mike's... until now. I was finishing up some business in Alexandria and on a whim checked to see if there were any nearby Jersey Mike's. To my happiness, at the time, this one was only a few miles away. I stopped by, got my sub (a #9 Club Supreme on Whole Wheat) and headed home looking forward to a delightful lunch. I did have lunch but without the delight. This time the sub tasted a bit... off. Not bad, certainly not Subway bad, but far from their usual standards of tastiness and deliciousness. I'll continue to get subs from JM's but will avoid their Alexandria location for the time being. Maybe you should too? read more

Its our new sub place. Left them years ago due to bad service and decided to give them a try again. Much better! Food is always good. Bread soft and fresh. read more

Best jersey Mike's I've been to yet. Whoever was on the grill that night I picked up my steak and cheese needs a raise! Amazing! Great service at the counter as well. read more

The staff welcome you upon entering store which is a nice touch. When you are at the counter trying to make your decision the staff are talking amongst themselves and you feel awkward having to interrupt their conversation to ask a question. Upon making the sandwich I noticed when they sliced the meat they let it fall on the counter and then picked it up after adding cheese to place on bread. I don't think that's very appetite pleasing for a customer who doesn't know how many germs are on the rag you use to wipe off counters (please change your practice of doing this). it almost felt as if they were weighing the lettuce, onions, etc. before placing on sandwich because of the lack of the ingredients once sandwich was completed. This is the first time I have experienced this at a Jersey Mikes. Speak loud and clear with how you want your sandwich made (I thought I did). I noticed when incorrectly adding something to your sandwich and you bring it to their attention, they assume moving the last item added will make what they added incorrectly disappear (remake the sandwich please). Assume the customer has allergies and that's why they told you not to put it on the sandwich. The sandwich was ok overall, just a little thin because of lack of lettuce, etc. Once your food is ready the staff have moved onto another order before recognizing they need to bag your food so you can enjoy your order. With 4 people at the counter I should not have to ask is my food ready so someone can put it in the bag.the store appeared to be clean but there was no customers sitting at tables. Managers please train your staff so others can have a better experience when they visit. I'll have to rethink if I want to visit this store again. read more

Whitney is the best! She went out of her way to accommodate for me, SO kind! Will be returning

Had a slight mishap with the making of my sandwich. I called and was told they would rectify the situation. All is well! This is still my fave location. read more

Number 5 all day for me! Today I could smell the olive oil (many places will chintz you will vegetable oil) in the oil n vinegar. That new portobello cheesesteak is ON POINT as well. I wish they'd let you swap provolone on it, but the white American is fine too! I'm a total cheesesteak snob, and I give these 2 thumbs up. read more

I came in here for lunch today and discovered that they have several different bread options for their sandwiches. I chose rosemary palm as the bread for my tuna sandwich. I also asked for lettuce, tomatoes, red bell peppers, and mustard as the toppings. What was interesting is they had a team of four people prepare my sandwich complete the checkout process. Everyone who helped me was nice and it was obvious they were happy to be there. The tuna sandwich tastes much better than some other places, perhaps the rosemary palm bread made all the difference. read more

Jersey Mike's Subs - Fast Food Near Me - Alexandria, Virginia

Went by yesterday around 530pm. Tall guy behind counter was super polite and professional. He also made the sandwich amazing! Definitely going back! A plus for me was the good reggae music they had playing! read more

Beware of the new portabella chicken cheese steak sub. It lists peppers as being on the sub but fails to say jalapeño peppers. Burned my mouth. read more

I was not expecting such an amazing customer experience! The staff at this location is extremely warm and welcoming. They recommended that I join the value members club. I decided to take their recommendation and ended up getting one of my sandwiches for free! With A+ customer service like this, I will definitely be back! read more

Jersey Mike's Subs - My yummy subs - Fast Food Near Me - Alexandria, Virginia

Not only is the food quality exceptional, but i want to give a huge shoutout to the manager and her staff working that day. They had amazing attitudes and provided amazing customer service!! read more

Excellent customer service! Everyone was so welcoming and nice when I came in. Whitney J took my order she was amazing Kenisha was awesome and kee kee. Good service and welcoming smiles are hard to come by but these ladies made my day read more

Everybody is hard of hearing their I asked for tomatoes twice ask him again his reply was I got you no tomatoes when I get home

Food is great but a little pricey but real problem is unfriendly even rude staff. Only JM's I've ever encountered with that issue but it's more than once. read more

Three visits and not once was the order right. Bread often stale and just a really poorly managed location for an otherwise good sandwich brand. Ownership needs to step in. Not excuseable service. read more

Customer service is top tier at this location. They tried to get my food to me as soon as I walked in and wasted no time during my break.

I have a funky order but they get it right every time. They are always friendly and fast! So glad they opened up hear.

My go to is the #13 with mayo! Ingredients are always fresh and the service is fast and friendly!!

Ordered roast beef (#6) and was definitely disappointed. The beef was far, far from rare -- more medium well. And the sandwich was short on the dressing. Not up to the standards I have been used to. read more

Don't want to bore you with details, but had an issue with my order (miscommunication) and they could not have been nicer or more accommodating - shout out to 1/19/23 lunch crew! read more

OMG!!! ok. I've waited a couple days to post. But still perturbed. Love love love JM's club sub and original Italian. the quality is not the issue. There are some nitwits there who just can't read or follow directions properly. I've been quiet about this because we love their food. But come on JM!!! How can this picket street location 9 times out of my past 11 orders mess up directions soooooooo badly?!?!?!? If someone is fighting with dyslexia, I surely understand. No problem. BUT GET THEM OFF THE SUB LINE!!!! More often than not, we order the #8 and #13. #8 with rosemary parm bread and #13 with regular bread. Why is this difficult?? the majority of our orders they switched the bread on the subs. I don't like picking rosemary out of my teeth. So we have to switch the bread out. I don't like tomatoes either, but they get that wrong on the orders also (#8 with tomatoes #13 NO TOMATOES) so now I have to swap out bread and pick out mushy tomatoes and put them on the other sub. I ask of NO ONIONS on BOTH and 8 out of 11 time have got stinky ugly onions. I don't have more than 2 subs in an order. I don't have 15 individual orders in my order. I try to order at non-busy times. but I have had 9times out of 11 times now, where everything between my two sub order instructions were not followed and a mess was made. the brookfield plaza location CONSIDERABLY further away from me can get my orders correct. I guess I will have to pay even MORE extra through uber to order from the Brookefield plaza location since they've only messed up my order twice out of 13 times ordering. ugh. read more

If you want bread with a hint of meat this is your place. Yes that sandwich and soda was $17 dollars. Slivers of meat across bun. read more

Jersey Mike's Subs - A philly steak sub - Fast Food Near Me - Alexandria, Virginia

When this Jersey Girl wants a proper sub with oil, vinegar, oregano and salt, plus properly shredded lettuce, this place is just what I need. They make a decent cheesesteak too. read more

I had never try Jersey Mikes till today. I'm SO happy I ordered from them today. Hubs and me ordered subs for dinner this evening through Uber Eats. I got the #13 sub on rosemary bread (very yummy!) with extra cheese,mayo,banana peppers,lettuce,oil & vinegar,and pepper relish. The toppings,meat,cheese and bread were all fresh and the sandwich was well prepared and delicious! I will definitely be ordering this again! Hubs got the #12 on rosemary bread and practically inhaled his sub he enjoyed it so much. He's a very picky eater and was really impressed with his subs quality and taste. Sorry we gobbled all the grub up before i could snap some pictures. But we will be ordering from here again in the near future and will update this review with some food photos. Welcome to Alexandria VA Jersey Mikes we were VERY happy with our meal and will be ordering from you again plus plan to tell friends and family about this awesome sub shop. Its 1000% better than S*bway! read more