Potbelly is usually my go-to for sandwiches, but this was my first time trying this particular location. Overall, it was a very good experience. I ordered "The A Wreck" as part of their Skinny Sandwich + Salad deal -- any skinny sandwich and any salad for $12.99. I also added the chips and drink combo for $4.99. For about $17 total, I had lunch at the restaurant and a perfect salad to take home for dinner, which felt like a great value. The sandwich itself was good, though a little on the greasy and salty side. I think that may have just been the one I chose. I still enjoyed it while dining in. The salad was fresh and exactly what I wanted later that evening. The staff was amazingly friendly, and the place was clean and welcoming. I'd definitely come back! I might just try a different sandwich next time. read more

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The food is always good and the employees are friendly. The annoying part is mobile ordering is often shut off. I wish the cuts deli meats were a little higher quality and lower sodium. read more

Zak works at this location and he is awesome. He took my order over the phone, and everything was perfect. I ordered a big Mama's Meatball & an Italian and they were great. He even remembered to put two of the hot peppers on the side. BRAVO ZAK!!! read more

Have not try it myself. It's 30 minutes from my home . Try Din Ho restaurant. Pork Belly is good w small slices and it comes w a sauce which give it a different flavor. read more

Food was great quality and good portions. I got the Cubano, my boyfriend got the Mediterranean and I don't think a word was spoken between the two of us until our sandwiches were gone. Will be back! read more

I have been a patron of potbelly for a long time and have recently noticed the change in management/staff. Rhet was an excellent manager from what I have experienced, but have yet to meet new management. Hopefully they live up to our expectations; so far they have not. Maybe our one star rating will increase over time but for the time being be wary! read more

Order is always correct. Staff is attentive and friendly even when busy. This is a family favorite and reliable option for quality sandwiches. read more

Potbelly Sandwich Shop - Salad Near Me - Austin, Texas

The customer service here is really good, but they skimp on the toppings. If you like fuller sandwiches, I would go to a location closer downtown. It wasn't the cleanest either...overall it was a subpar experience, but nothing terrible. read more

The service was fast even though the staff didn't seem too welcoming. I went during the week and there was no one there which was nice. Spent about close to $30 for 2 original size sandwiches, chips and one drink. The sandwich was great. I like that potbelly doesn't have many ingredients to choose from, makes the service quick! read more

Potbelly Sandwich Shop - Avo Turkey - Original size - Salad Near Me - Austin, Texas

We had asked if a certain sandwich applied to the combo deal they said yes proceeded to charge us for the regular price +drink and chips with out telling us it didn't apply then the sandwich was significantly smaller than the combo sandwich my partner ordered and when we mentioned it to them they just shrugged and said sorry... I work in the food industry and everyone knows that is not how you handle the situation. Not to mention the girl who was ringing us up who forgot to mention that the combo DID NOT apply to one of our sandwich's was wearing pajamas if I could rather it 0 stars I would ! read more

Came in to the restaurant late but the staff were still attentive and had good customer service despite it being near closing time. Ingredients are good and we enjoyed the food. I think the person who helped us was named Rhet, very friendly. read more

Ordered the Powerhouse Salad and Garden Vegetable soup from here. Delivery was fast and easy! Salad was packed full of goodies! To that note, I always find these take out salad bowls tricky to mix up as the ingredients tend to escape the bowl as soon as you start mixing. After topping the salad with their balsamic vinaigrette, I dove in. Greens along with tomatoes were crisp and fresh. The chicken was well seasoned and accompanied with the vinaigrette had lots of flavor. Hummus was creamy and went well with everything else. Avocado was green and just the right texture, I liked that they chopped the hard boiled egg for easier mixing! The vegetable soup had a good balance between acid and salt in the broth and the veggies were nice and tender. A pretty good value considering what you get! I'll be back to try their sandwiches next. read more

Potbelly Sandwich Shop - Powerhouse Salad and Garden Vegetable Soup - Salad Near Me - Austin, Texas

Every employee here was rude for no reason. The food was bad also. I regret spending my money here.

I went in through the drive through today and a man with dimple piercings and a lighter buzz cut helped me. He was really kind to me and apologized for the wait which was only a few minutes! It seemed like he was the only person there and he still was very kind and helpful and patient with my ordering :) this is definitely my favorite sandwhich shop i've been coming here for a long time and it's WAY better than any sandwiches or soups panera has next door lol read more

I just went to Potbelly for the first time. I got an Italian and a Pizza Melt. Both were very good and the drive thru service at this location was great. For me, a great sandwich has to start with great bread. Potbelly has great bread. The ingredients in both sandwiches were very good. I would definitely visit Potbelly again to try some of their other sandwiches. read more

I went back after a hiatus. They still have the same poor customer service and people. I placed an online order. I picked it up via the drive-through. I was told to pull forward at the speaker to the second window. I sat at the drive-through window for 3 minutes. The guy came back and asked what was my name again. I waited another 5 minutes and he came back and said, can you pull forward? The guy stated he would bring the sandwich out. It was a sandwich that was supposed to be ready at 1:30. All of this went on while I was inside my pickup window. They could have fixed my sandwich while I was there. I pulled forward and waited 10 minutes. I eventually went into the store. The guy brought me the sandwich I paid for when he saw me walking in. I reminded him about how he said he would bring it out. He stated I did not see your car when I went outside. I was the only car there. He never came outside. This place is a joke. Back on hiatus. read more

I've been loving Potbelly since 2005 when I was introduced to this place . Tried this location in Austin and they had great service . Thank you guys read more

Started pre ordering my lunch but every time I show up is when they walk over to check their online order receipts. No one in the store or drive thru. Very frustrating, I do love the food though. Need to have them get some sort of alert that they have orders that have arrived if they don't already. read more

Great service, fast, clean, fair pricing, and most important DELICIOUS!!! Keep it up. read more

I'm finding that during Covid a lot of places are losing employees and some are struggling to give good quality customer service. Well, this particular store, gave me amazing customer service after I ordered a sandwich 15 minutes before they closed, picked it up, took it home and it sucked! I got a meatball sub and it was dry and not pleasant at all. I made a call to the store, spoke to the manager, he apologized profusely And offered to make it right. (and just because I'm not in a-hole who believes in blasting a company for one single mistake, I prefer to give them the opportunity to make it right. It's how you take care of me during and after the fact that matters more than that one time, they dropped the ball on my sub. Thank you guys for doing the right thing and the sub that I got for days later was perfect. As a matter of fact, I'm on my way to get another one. read more

I have had sandwiches from this place twice and both times were a bit sad for me. I felt like they were being a bit frugal on how much toppings or meats they put in but I thought I would give them another try and one again it was the same result. I got the meatball sandwich and the meatballs were cut into small pieces and spread out thing throughout the sandwich. I thought these guys were supposed to be on a different level so I didn't dare compare them to Subway but now that I have tried an identical sandwich from both places, I feel like I would definitely say if I ever crave this sub I will now choose Subway over Potbelly. I still wanted to give them at least two stars for the cleanliness of the place and the service. The employees were nice and the restaurant had a very neat feel to it. I would have to mention that the place was empty and it still took quite a while for out sandwiches to come out. (two sandwiches - not too many I would say) There is plenty of parking here and I think if I'm in the area again I would rather try the pizza place next door. read more

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Potbelly is my favorite hot sandwich store. They're in my good books now because an item that I loved and is now off the menu (the veggie sandwich) is still taught to employees although it's been renamed - the mushroom melt. It's just on their secret menu now. I always get it with EVERYTHING on it (except maybe oil) and have never been disappointed. I tried their broccoli cheese soup as well last time and would get it again. Surprisingly, this location has a drive through - but it's a bit hard to find. read more

I love potbelly and come through often but the last few times I've ordered a baked potato soup with the bacon and cheddar (which costs extra) they forget to include the toppings. Twice ordering directly through the drive thru and now over the app and they still forgot. Quite annoying when to me the toppings make the soup and especially since they cost extra. The staff is always very friendly but I guess you gotta make sure you check your order before you drive off.. read more

Potbelly Sandwich Shop - Baked potato soup without toppings - Salad Near Me - Austin, Texas

YOOOO this place SMACKS I go here everyday. The customer service is amazing. I made some friends the the drive through. Great people. Rip to all other sandwhich shops. The girl drive thru, her name Astrid I believe. Super cool and nice. Very helpful read more

My family and I have been on a sandwich kick lately so we've been determined to try each sandwich shop in our area before quarantine is over. We grabbed lunch Togo yesterday and were really disappointed. We got a meatball sub, Italian, and turkey club. Everything was pretty flavorless and the bread was a little stale. I'd love to come back and get another sandwich or soup/salad sometime but our sandwiches were not satisfying at all. read more

First time here today and no plans to return, don't get me wrong, it was ok (except for the almost burnt bread) but there are several other sandwich places much better, I had the tomato soup which was good and a half sandwich (the works), they were not busy, had some drive thru traffic but we were the only ones inside, price as along the line of other sandwich places but just not as good, bread very hard because it was over toasted, meat not bad read more

Went there for lunch today. Very disappointed we found a hair on the cucumber in my daughter sandwiche and they charged us extra for cucumbers. So we told the girl about it and she said it wasn't hers insinuating it's my daughter's hair. That's what happens when you have incompetent people working there. Very condensing. read more

Potbelly Sandwich Shop - Cucumber with hair. - Salad Near Me - Austin, Texas

The turkey bacon club with ranch is my fav! Always friendly and always fresh here! Their shakes are also super tasty. I like that it's laid back and doesn't cost me $10 for a really good sandwich. read more

Potbelly Sandwich Shop - Salad Near Me - Austin, Texas

Went there for the first time today and got a pizza melt, Mac, and a shake. The shake was the only thing good that I got. I asked for no mushrooms and there were mushrooms on my sandwich, also, my sandwich was burnt and lighter than the Mac. Moving into the Mac, it was over cooked noodles in a grey plastic tasting sauce and wasn't good quality. The shake and the customer service was very good, but if this is what I can expect then I see why the line was nonexistent. read more

The workers could tell that I was struggling with my crazy family. They were incredibly kind and patient when my kids were coming at with me with questions from all directions. Thank you for being a bright spot in a tough day! read more

Updating to 4 stars because the food is good and staff is friendly. I won't use the mobile ordering since that has issues (and hence the 4 star). read more

Let me just start by saying the food is great. I've been to numerous locations and they are always consistent and tasty. The customer service at this location during my most recent visit was not great. They weren't all that busy and it took a long time to get our order. While waiting, we were asked, "what did you order again" numerous times. Rating would have been a 1 or 2 had the food not been great, which it was. I'm hoping the customer service will improve since this location is still fairly new. If not, I have no problem driving to the Mopac location. read more

Every single time I go through this drive thru my order is wrong. I asked for wheat I get white I ask for dr. Pepper I get diet. I ask for avocado ( which u pay a 1$ more For like a single slice) and no avocado I asked for cucumber no cucumber. Its like really how hard is it to get the freaking order right?? Its not rocket science..I have never seen more then three cars in the drive thru so its not like its crazy busy or anything. I only go here because its close to my work and better then fast food burgers. They are very pricey for what you get for sure. Not much meat at all. The bread not so much flavor. Going to look for somewhere else to go. read more

Potbelly has great sandwiches always with fresh ingredients. I love that they have a drive thru at this location. My favorite is the turkey with tomato, mayo, lettuce, oil and Italian seasonings. I also love their oatmeal chocolate chip cookies. My husband loves the Wreck which is very popular especially if you add bacon. They have sides, chips, cookies and shakes. Atmosphere is casual, service and food are great. Not a restaurant where you have to wait a long time for your food. read more

Bad Experience with this place, its never easy to order from the inside, i had to keep telling them my order more than 2 times !! They never got my sandwich right, i ask for a grilled cheese sandwich w/ multiple toppings, but they just gave me ham and mayo. Then there was an awkward stare with the staff member, i was ready to pay but she had no clue what i ordered, staff member looked so lost. read more

I'm not exactly a sandwich snob so maybe it's a little rich for my blood. Good sandwiches, good service, just overpriced. $13 for a sandwich and a drink. read more

Really liked my sandwich here! Italian had everything in good proportion, and loved the hot peppers, I now understand why they sell them by the jar to take home. There was a long time in line, a little after one, especially since you have to split time with drive thru orders. It is really loud in that space, this may be why others report their order going wrong or having to repeat. I'd probably recommend going inside to order unless you're running your kids around town. read more

First time at a Potbelly's. Loved the sandwiches and the decor. The problem was that all the tables needing bussing and the restrooms were not particularly clean. The place wasn't very busy and once we pointed out the tables, the staff did work on cleaning up the tables and floors. Their reaction was very attentive. That said, they may need more staff in order to keep the restaurant clean and well attended. read more

I really like this place. We ordered from Grubhub the salad and soup was better than I expected. I will eat here again.

Food was good; dinning room was clean; service was very friendly and helpful. We're when you're in the mood for more than just a sandwich, they also have soup, salad, and mac-n-cheese. We would eat here again. read more