- Good sandwiches. - But the pickup service is extremely stupid and outrageous. It's ok to wait, but you should let people know. You will not get your order even 30 minutes after the scheduled time. People who order on site at your scheduled time and have long finished their food. - the attitude is also bad. They simply ignore you when you try to talk to them at the checking table. Very bad experience, will never come again. read more

Potbelly Sandwich Shop - Sandwiches Near Me - Champaign, Illinois

The sandwich was SO buss. It was the perfect flavor and amount and exactly what i wanted. It filled me right up! The chocolate shake was so chocolatey and really good and i love that little cookie! The ambiance on this potbellies on green is amazing! They had good music and amazing decorations. The service was so kind too! Def recommend! read more

Potbelly Sandwich Shop - Turkey and Swiss and cheddar and chicken sandwiches and a chocolate shake - Sandwiches Near Me - Champaign, Illinois

Closed before 9:00 on Friday. Had a employees car parked in the driveway to the drive through. Was told it was good but have no idea because they decided to close so early on a Friday Won't go back read more

The sandwiches are a bit pricey, but they actually become fairly affordable if you do a couple of things: order a big sandwich, and put double ingredients on of the main meat or whatever for the sandwich; then, make sure you set up an account with them and get their app. You can get free food fairly quickly if you use the app to create your order, or you can flash a QR code at the store to add the items to your account. It's especially useful to go on Thursdays because you get double points, so obviously you get that free food twice as fast. Oh, and of course, it all tastes great. Try the hot giardiniera if you like spicy food - it's about the hottest I've ever tasted. read more

We arrived at 1:35, stood at the order counter for more than 5 min, when I finally asked where I should be to place an order. The employee at the drive up window just waved me back to the order spot. Egypt came over and barely acknowledged me, asking what I wanted. I ordered a big sandwich and ended up only getting an original instead which I was splitting with my husband. Ended up not being enough food for the both of us. They didn't have all the veggies out, so I had to wait for them to find the lettuce. Brandi was the only employee that was personable and friendly and it was her second day working there, but she kept apologizing for the wait. Probably won't be returning to this location on Anthony in Champaign. read more

sandwich was terrible and fell apart right away. employee (woman named Jay) was incredibly rude and condescending. go to literally any other sandwich shop instead read more

The wreck 8/10 Italian 8.1/10 S'mores cookie 9.5/10 Service is usually slow The restaurant is clean read more

I came into potbelly's absolutely famished and ordered some sandwiches. They proceeded to get my Order wrong and then complete forgot to give me one of my sandwiches. On top of all that, The worker said I had to wait at the end of the line to reorder even though I had the receipt to prove I already payed for it. This is a horrible establishment and my day was genuinely ruined. please fire the workers that can't get a damn sandwich right read more

Let me start by saying the food is good at this restaurant. Service is horrible and the restaurant is dirty. We stood for a while waiting to even be acknowledged at the order stand. When she did ask what we wanted she wasn't friendly. Check out was the same no one smiled in this restaurant and not a hello or thank you from anyone. All of the tables were dirty. Trays that they put our food on were all dirty. Drink station dirty sticky floors. I'm not sure what the issue is with this place maybe poor management? If we eat here again it will be drive-thru . read more

Only place with actually hot jalapeños. Every much enjoyed the food. Nothing much to say about a sandwich. U either hit it or miss it and they definitely hit it. read more

Potbelly Sandwich Shop - Mediterranean - Sandwiches Near Me - Champaign, Illinois

Someone hacked into my Potbelly app and placed 2 orders for delivery from this location last night. I caught what happened immediately and tried contacting this location several times to stop them from delivering the order. I called over 10 times and no one ever answered the phone. Now I will have to dispute the charges with my credit card and get my money back. If this location would have just answered the phone the scammers would not have gotten the free food. What kind of business just doesn't answer the phone? I live nowhere near IL and it's disappointing that I wasn't able to cancel this order when I could see in the app they hadn't even started preparing the order yet! Now your location will lose money from the chargeback. read more

The delivery was quick - but they dubbed and dashes leaving hot sandwiches on the porch in the cold. The sandwiches are tasty, but I paid $3.29 for avocado, and if it's there, it's microscopic. For that much money, I expect to see actual slices of avocados. I'm sorely disappointed. read more

We walk in and the lady was super rude to us and asked us how we got in BEFORE closing hours.

So this place is somewhat similar to Quiznos in a sense that you order a sub and then it gets toasted. The main difference between Quiznos and here is that you actually get to choose what extra toppings you want on it. The toppings include: mayo, honey mustard, hot peppers, lettuce, onion, tomato, pickle, oil, and Italian seasoning. I wish it said how big these subs are... I'm thinking they're either 7" or 8." There's originals, bigs (30% more meat), and skinnys (thin cut breads) type of subs. I got an original A Wreck (salami, roast beef, turkey, ham, and swiss cheese) on multigrain bread. It cost $5 and it was pretty good! I also think it's interesting that they have some random guy playing a guitar and singing as their background music. read more

Potbelly Sandwich Shop - Sandwiches Near Me - Champaign, Illinois

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The manager yelled at me from behind the counter when my kids and I tried to sit down to eat our dinner (at 7:00) that the dining room was closed and said "can't you tell by the chairs that are up?!" It was three hours before they closed. I asked why he was yelling at me and he ignored me. I've never been treated so poorly, especially at a sandwich shop that expects you to pay such high prices. We do like their food, so it's unfortunate that I do not feel like I can return after that experience. read more

Staff that clearly doesn't want to be there. Order taker was abrupt and curt with responses. Not a pleasant experience at all.

Potbelly is definitely one of my favorite sandwich shops. I always get a turkey sandwich with mayo, extra hot peppers, lettuce onions, tomatoes oil and a side of broccoli soup. It's so tasty. There's nothing bad I can honestly say about potbell except their customer service sometimes. read more

Awful. Stood in line for 20 min, and then had to wait at the register just for someone to check us out for another 10 minutes. 30 minutes total for a sandwich that was cold by the time I got it. No lids and no napkins. To go customers arguing with workers asking where their order is. Whoever's in charge of the scheduling did their workers dirty, they're terribly understaffed. I feel sorry for them. Yikes. read more

I'd love to order something, but your website isn't working. Oh well, I'll just give my money to a place that'll take it. .

This was the 1st Potbelly I visited back in 2006, and I did not understand the fascination over the sandwiches. I literally cut my lip on the toasted bread, and I was more then upset at the concept of Potbelly. So, I went back again in 2017 for a second visit, and OMG was I blown away by the awesome sandwich, chips, and cookie. I fell in love with the Roast Beef original on multi grain bread. It has been over 10 years since I first tried Potbelly, and each time I visit, it's like visiting for the 1st time all over again. I have not eaten at this location since graduating, but I'm sure the Green St. location is touching students hearts across campus. Thanks Potbelly for helping me thru my touch times while in undergrad. read more

We love the sandwiches at Potbelly. I recently mentioned to a new co-worker how excited I was to be working so close to the only PB location in town, and I could walk to get my favorite sandwich at lunch. She noted that she would never go there again because the manager yelled at her not long ago. I didn't think much about that until I went to get Potbelly for lunch today. Now that I will be on campus regularly, I decided to treat my wife to her favorite sandwich. I found parking nearby and fed the meter, thinking, "What luck! I have a quarter! Fifteen minutes should be enough to get two sandwiches." It took 25 minutes to get my order. I understand they were understaffed and realize my expectations weren't reasonable. That isn't why I'm put off by my encounter today. As I waited for my sandwiches, I overheard one of the employees ask the boss a question. "I just need you to focus on your job!" came out of the manager's mouth. This man was easily 6 foot 5, and he was hunched over as he slowly moved around behind the counter. When it was my turn to pay, he spoke as if he was annoyed with me for some reason. "What did you have?" I gave him my order and asked for extra peppers on the side. "$22..." trailed out of his mouth the first time. I attempted to use Apple Pay, but it didn't work. As I pulled out my debit card, he repeated "$22..." as he pitched my cup of chili across the counter. I reminded him about the sides of peppers. He responded by again throwing said items at me across the counter. I had to reach across the counter for a large bag to carry my order home. I don't know if he was having a bad day, but it clearly showed that he made sure his employees bore the brunt of his misery. I worked in restaurants for way too long. I get how much it sucks at lunchtime when everyone is in a rush. I worked for crappy managers, but none of them ever showed their true colors in front of the customers. I'll still order Potbelly ahead on the app, but If I see that guy working, I won't feel inclined to stand in line to witness him being rude to the workers. read more

This may be a chain, but it's a good one. My wife and I are big fans of the cookies, of which they're always out. Seriously. We went to two Potbellys while we were in Illinois, and both were out of the cookies we wanted. Anyway, I had the roast beef sandwich. Simple, tasty, I wouldn't hesitate to order it again. Wish we had Potbelly in Orlando... read more

Potbelly Sandwich Shop - Sandwiches Near Me - Champaign, Illinois

Understaffed . Online order 20 minutes late being prepared. Need to provide accurate times for online ordering.

I'm really bummed. I love potbelly in Chicago but this one is just awful. I placed an order online and when I went to pickup their oven was broken so they told me to come back the next day. I ordered a veggie melt and it came out burnt and barely had anything on it. It had one slice of tomato, 3 slices of avocado and a tiny bit of cheese on the left side only. Most of it was just burnt bread. :/ read more

I love Potbellys. Been going here somce I was in High School back in Chicago :) I come to this location sometimes when I really want a hot sandwich. Me and my s.o ordered the pizza sandwich without the meat. I had a great experience minus the tanned black-haired guy at the order station who shrugged at us when my s.o asked if she could have chicken on her pizza sandwich instead of the original meats on it. He said "i dont know I guess" and shrugged. There was like one person behind us and we felt rushed. Everyone else was super polite so I am just taking off one star. However, I would really like that guy to get some advice on proper customer service. I don't want to be picky but it really irritated me. read more

I wish I could rate it lower absolutely terrible they had almost nothing including turkey salad blend and much more. I know all they had to do was cut more meat and they weren't busy at all it was only 3pm too. Then when I asked to make my salad with the iceberg lettuce instead they said they couldn't and that made no sense because I've done it at multiple different potbelly locations. I will never be returning and the manager was extremely rude. I'll be sure to get his name next time. read more

Some of the employees here just don't care if you get what you ordered whatsoever. The shop is not busy. There is no reason for them to forget my milkshake was even ordered. After the employee realized she forgot my milkshake, did apologize and make me one. She asked if I wanted whipped cream and I said yes. No whipped cream when I received the shake. My friend who was with me for lunch that day also got a shake. They took 10 minutes to even get the shake to him. It wasn't even blended and both of our shakes were missing about 1/4 volume. Very disappointed because I love Potbelly generally. read more

Potbelly Sandwiches might be the best sandwich on/near campus, even though it's a chain. (Silver Mine comes a close second on my list) The staff is always friendly and your orders are prepared in a speedy manner. They often speed up the process by having you pay while your sandwich is going through the oven. The extra speed is appreciated. When it comes to soda their machine distributes both Pepsi and Coke, something I don't recall seeing in too many places. Their chocolate chip cookies are too die for. read more

I don't feel like it's even fair to compare Potbelly's to Subway, Quiznos, and Jimmy John's. The sandwiches here don't taste like chain store quality, even though they are priced cheap. Probably the only place on green street I would always want to go to for lunch. read more

I had the grilled chicken with cheddar sandwich which was recommended by the people at the shop. The sandwich was good but not delicious as the ones from wich wich. The sandwich was mild, less toppings were put however the toasted bread and the chicken made it taste better. I would not recommend this place for vegetarians at all. read more

Potbelly Sandwich Shop - Sandwiches Near Me - Champaign, Illinois

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I needed one more Potbelly's fix before I moved back down south. Thanks to Yelp it wasn't a long hop off the highway before I ended up here. I ordered the Sicilian and it was still tasty and delicious. I don't know how long this Potbelly's has been opened but it was a little disorganized than I'm used to for a Potbelly's. There were three staff members crowded around something, at first, I thought they were just bsing but it looked like they had trouble with something before I got someone's attention. read more

Today was my first time ordering at this shop. I was unfamiliar with the ordering system, thought I got to order at the cashier first then wait for the food to be prepared. I went for the cashier and ordered for a chicken and cheddar sandwich, the guy behind it was on his phone and showed more than impatience on his face, he was like no you don't order here, don't you see what those people lining up for? He referred to the people who have been waiting at the food prep session. Ummm don't throw ur bullshit at me hey, you don't talk to your customer like this cmon. I don't see myself coming back to this shop. read more

Is it a chain? Yes. Are there better options on Green Street? Maybe, but Potbelly is quick, delicious and cheap. I always get the regular roast beef on wheat, and the sandwich is big (probably about 8 inches) and filling. Plus, it's only $5 (I think $5.03 now) but it's hard to beat for the price. The place tends to get crowded around lunch (the lines can be Chipolte long occasionally) so I normally go in at either 11 when they open or 1:30 after the lunch rush. And the sandwiches are so good I plan my lunch schedule around those times. read more

Sandwich was great and the staff was okay -- typical Potbelly overly casual approach -- I'm not a Potbelly regular and I feel like that annoys them in a way because I'm not on point when ordering. Place was dirty and not just from their dinner rush. I'm surprised that Potbelly's doesn't have a better hold on the cleanliness honestly as the last Potbelly I was in (Bloomington, IL) had the same story -- good food, blah staff, dirty restaurant. read more

Potbelly is awesome! I didn't go there until junior year since it's a bit far as compared to JJ's or subway. But it's similarly priced, portions are plenty but most importantly it tastes better! The ambience is much better too giving it a much more welcoming feel (sometimes they have live musicians) read more

Just an FYI - They are taking online delivery orders, canceling your order as soon as they receive it but not calling to tell you that. Just wasted my entire lunch hour waiting on food that would never come. They sure were able to charge my card for the non-existent food though. The guy that answered the phone said this was a known issue and asked if I'd called before. Awesome. read more

I don't even care if Potbelly is a chain. I'm still going to review it. The perfect sandwich: The Vegetarian, on wheat, with everything except oil. Toasted. Seriously, people: What's not to love about mushrooms, melted cheese, and hot peppers on a sandwich whose bread is toasted? read more

Worst service I have ever experienced. Ordered sandwiches to be delivered, said it would an hour to get to us. Fine, we waited. Ended up calling the business after waiting for about 1 hour and 20 minutes only to hear that they had made a mistake and placed the order for pick up- not delivery. Then they said they would refund and the Order would take 20 more minutes. 30 MINUTES LATER, the delivery has still not left! Absolute worst service of my life. read more

They were sloppy and confused and slow and totally completely messed up one of my sandwiches. Highlight? The blonde woman who wears glasses. Organized, quick, helpful. Super duper. Give that woman a raise! read more

Idk employees were pretty rude...they've messed up my order on 3 separate occasions which is a little ridiculous especially when they repeat my order to me and they say exactly what I said and they still mess it up (I do take into consideration how busy they are I work in food service I get it but they've messed up my order AGAIN ON THREE SEPARATE OCCASIONS and they were not busy...) read more