Friendly staff took a while to get our order but again another place that the bathrooms are dirty and not stocked. It's so annoying. read more

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Food prep is fast but they don't call out the names of orders while people are standing there waiting for their orders. They seem to think they only need to call out names for in store orders, but don't seem to think the 5 other people standing around who placed mobile orders also need to hear their names. Meanwhile, there are 5 mobile orders sitting on their counter. It blows my mind. read more

I appreciate the friendly staff at this potbelly. I live right near here so it's a quick option to snag for dinner if I don't want to cook. Last time I was in, the nice young woman working caught me as I was leaving and pulled me back to make sure she had included the applesauce with the children's meal I had ordered. I wish the other patrons had been more respectful, there was a green Jeep compass with a temporary Indiana plat sitting outside eating and just discarding their garbage outside their vehicle doors. I made a big show of picking it up and throwing it away in the garbage can roughly 6 feet away from their vehicle. Shame on them. read more

Instructions need to be followed. Ordered 3 turkey and cheese subs and every one of them were dry and didn't include mayonnaise or oil and vinegar. I really hate when I buy something then get home and the food ain't right. read more

The food here is always served fresh and on-time with a mobile order. They move the lunch lines pretty quickly too.

They recently renovated this Potbelly's. The major design changes are the wall decor is now more modern, their menu is now electronic, and the wooden walls are now replaced with glass so you can see them making your food. They also changed up their menu. They have a prime rib sandwich and apple cider sundae (just to name a few). The order style has also changed here--you now order and pay first before picking up your food. On my visit here I ordered the apple cider sundae. Unfortunately after I had ordered and paid for it I was told they sold out of it. The employee was nice though and offered to substitute the donut with a dream bar. I approved the substitution but when I realized how long it was taking for them to prepare it, I decided to substitute the sundae for a soup. So they gave me a soup to complete my meal, but in the middle of eating my meal, they delivered to me a sundae when it was finally done! What a nice surprise and great customer service! The location here has a free parking lot which makes it so easy to come here to dine in or carry out. They have a good amount of tables and bar seating that if you have the time I recommend dining in to take in all the new changes. read more

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Potbellys has lost its sparkle. Too focused on to go orders where walk in orders take over twenty minutes

Potbelly's has completely revamped since the last time I came in , you no longer order as you go but place your order with everything you want on it. My husband ordered the Wreck with no lettuce - the first one came out with lettuce , fine it happens . We took it back and they re-made it - again it had lettuce on it. My husband went back up and they re-made it , this time instead of getting a Wreck back , they some how managed to make a completely different sandwich , this time it was turkey (but they managed to not put lettuce). Three sandwiches in the trash and my husband decided not to say anything . This has got to be the worst potbelly experience I've ever had . 2 stars though for the coffee milkshake. read more

The food was pretty good, as always and so was the service! The workers are very friendly and fast (with making the food). The inside is also very original and fun! read more

I've come here a few times and most of the time the employees are happy to talk to and are relaxed. This last time I came to get a tuna sandwich and it was done just right with hot peppers to give it a bit of a kick. The milk shakes are also good and they come with a cookie. As for the location, it's clean for the most part and had plenty of seats to choose from. I also like that the place has parking and is free. Out of all the sandwiches I like the chicken one the most. And out of the shakes I like the Oreo cookie. You can also enjoy the sandwich with chips and a soda if that is your preference of course. And when you are feel like having a salad they have them too. read more

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I went to potbelly on 1/29 at around 8:50p, there was no one in the store, including the employees apparently. I stood at the register for close to 5min and NO ONE came out to assist me even though two or three employees made eye contact with me from the back room. Customer service doesn't seem to be a priority with the workers here. I won't be coming back. read more

Disappointed in my meal and not sure I will be returning to this location. I ordered a wreck sandwich and it came with pretty much all lettuce and maybe one or two slices of meat. Since there was so much lettuce, it made the mayo super watery to the point that it was just dripping everywhere. Pretty terrible... The only thing I enjoyed was the soup. read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

Fire whoever was making sandwiches the morning of March 15th, 2024. How stupid do you have to be to not toast the sandwich? It quite literally the whole premise of your business. It is equivalent of letting ice cream melt if you worked at baskin robbins read more

avoid this shop! We got 4 sandwiches and when opened bags at home we all thought they gave us kids sandwiches... they skimp on toppings. Looked like the manger is strick w his staff in how much toppings to use...we ended up w meat and cheeses when ordered everything in all sammys..what. waste of money. read more

This place seems to be closed. I don't know if it's temporary because of COVID or what, but it's all locked up with no signs or anything saying what's going on. To be honest, I'm kind of hoping they're revamping the whole thing. Even before it closed, this place had gone dramatically downhill after its renovation. The new format is terrible and generic to any other fast food restaurant. Whereas the people used to be friendly, the employees I dealt with the past couple times I went there were surly and made mistakes with the orders. I kept going, I guess thinking it was a one-time mistake, but I now see it was a pattern. It appears I'm not alone in my experience. And whoever at corporate decided to revamp the Potbelly "look" should be fired. All the charm of the old place is gone. read more

I was looking forward into my favorite sandwich, the steakhouse beef. It started tasting different then other times and when I opened it just to find out it had mold read more

Potbelly - the steakhouse beef. It started tasting different then when I always had it. I opened it just to find what looks like mold - Sandwiches Near Me - Chicago, Illinois

I went in for a sandwich and they did a good job making sure the people come into the store wearing a mask. There was plenty of room for social distancing. But the man making my sandwich had his mask pulled down and leaving his mouth and nose exposed. When I pointed this out that it defeated the purpose of the mask he said yeah OK really dismissively and then told me to have a good day very loudly so as to cut off any further conversation. I find it very frustrating did the person making my sandwich doesn't take any regard for the health of others. Because the mask is not to protect him it is to protect those he serves. While the other staff were very nice and courteous I can't see myself going back there anytime soon. read more

Does it seem like there's a Potbelly or Chipotle within a four-block radius no matter where you are on Chicago's north side? Yeah, there is. And there's a Chipotle next door to this Potbelly. Decisions, decisions. Ah, but the Potbelly sandwiches here are great. Nice location in a strip mall with a few other interesting restaurants and shops. read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

They never have any soups or Mac ready. Waited for my Mac for over 10 minutes and then told it's still not ready. Got a refund but seriously? Get you food ready or don't open! read more

Horrible, slow service and it only them making sandwiches. Too much money for poor service, slowness and bland food.

It's a clean fast food sandwich spot. They serve the exact same food as every Potbelly's everywhere else in the state. The staff isn't friendly, but you can't really expect them to work 10hr days dealing with the likes of me and still be happy. The sandwiches are prepared quickly and they hold up on their own. It's all that you can hope for in a Potbelly's. read more

Worst Potbelly's I've ever been to. The few times I've been there all the tables have crumbs all over them, or are sticky. The employees have gotten my order wrong, which I'm unsure how that happens, since I'm telling them how to make the sandwich as they go. Recently I ordered a sandwich from Potbelly's on GrubHub, not realizing it was from this location, and the order was pushed back twice, when they eventually cancelled the order. Now, I understand some of that is on the driver, but the location did close early. I've never not been disappointed with this location. read more

Used to be great. Now, the prices are super high and the portions are noticeably tiny. Sandwiches small. Shakes are crazy small. Salads tiny. I guess that they thought nobody would notice. Instead de this location used to be great. Now it's just sterile and blah. I Just can't recommend this place any more. read more

Going to post here since they aren't professional enough to call me back or answer me Posting this because I'm A little lost and can't get a straight answer from the store. So a week ago a guy named Eddie called me rather enthusiastic to invite me in for an interview yesterday oct 14 at 345 with a guy named Louis well after going all the way over there I walk inside and ask for Louis and this guy named clint tells me and I quote "Louis left early i don't know anything about an interview then basically laughed in my face and shrugged his shoulders and walked away so I got a little suspicious and had my husband call and just ask for Louis in which clint answered and told my husband that Louis didn't work at all yesterday and there was some issue with management and that I would have to reschedule and btw they never called me too tell me there was a cancelation or I need to reschedule. that in my opinion is highly unprofessional. And I'd still like to have that interview I am still very much interested in working for the company I just don't think its fair that I miss an opportunity because of their lack of professionalism and communication. I'm posting here in hopes that this can be resolved because they lie right too my face in the store and over the phone. read more

I actually started reading the Yelp reviews after I ordered because this feels like a junky version of a Potbelly's. The signage doesn't feel the same and the store doesn't have that "college town cafe" feel to it. I was a little worried at first, but the lady who helped me was perfectly fine (demure but polite) and this is a perfectly excellent sandwich. Four stars from me! read more

Well this place is great with the menu option BUT how is it that when you order a certain sandwich and you walking down to the next worker to tell them what topping you want on it but by the time uou get to the cashier and pay for your food and about to sit down and eat and notice that your sandwich is not what you ask for. Like wtf there making it as you tell them. Than they wanna look at you like i did something wrong. Smh... ima still be a customer but pay close attention next time. Thank you read more

Pretty standard Potbellys. Out of all the commercial sandwich shops Potbellys is deff my favorite. This location is great because its in a strip mall next to a chipolte, forever yogurt! Also its across xport as well! read more

Their scale must be off. The amount of meat in their sandwiches is pretty small. Ordered the chicken salad, pizza and wreck. Very upsetting. read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

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Fast service. Same quality sandwich and salads that you can get at any potbelly sandwich shop. Love their chip variety as well.

I want to start this with I love Potbelly's. That being said, I hate hate hate this location. The staff is extremely rude. I get that you guys are busy but take that as a good sign and put a damn smile on your face. They rush you through, without giving you a few seconds to look at the menu. Maybe I want to try something different? I think I heard, "is that it? You want something else?" in a jersey-like tine like 5 times in the first 2 minutes I was there. I was like damnn give me a sec. When I ordered my sandwich, I got to the girl who puts all the condiments on it and I said I want everything but peppers and mayo. I paid and went out to my car to eat since this place only has like 5 tables total and they were all full. When I bit in I felt the burn of the peppers.....From this one bite I had the worst acid reflux for the entire day. I have an extremely sensitive stomach when it comes to spicy things. When I brought the sandwich inside to have it remade I was promptly turned down because the girl said I asked for everything and they didn't have time to make another because they were busy. So not only did I not eat lunch, I felt like vomiting and had heart burn all day because of my sandwich. read more

Employees look bored. There's no character. They no longer have to interact with us and our are orders on a screen so how is it that it takes even longer a for an order to be ready. The whole order your whole meal including toppings right at the register really slows down the process. The store had overflowing garbage and only one garbage can. I had to throw the garbage at the one where the fountain drinks are while there's a group of people standing there waiting for their food. Both bathrooms were in need of toilet paper. read more

Well it seems the folks at Potbelly corporate take customer feedback fairly seriously. Their attention coupled with Jimmie John's and Subway sort of sucking has moved them back to the top of my "need a quick sandwich from a national chain" batting order. Now to be honest privately owned sandwich places and even local chains are my preference but Potbelly is now in the mix even though it's sort of like bragging about being the smart kid in the dumb row when you're merely better than the other major sandwich chains. After my Yelp review and the feedback form sent to us since we ordered on line we were contacted by several members of the Chicago management team. They were polite and apologetic. They asked for some details to verify we actually had ordered what we claimed and weren't just professional malcontents trolling for restitution. After we were vetted they told us they would do their best to ensure our terrible experience wasn't repeated. In a few days we received a generous package of coupons to have another meal at Potbelly. We took them up on it... although this time we went ahead and picked it up. I have to say the food is pretty good. I love that massive pickle and the sandwich is a solid not bad sans the massive amount of spite mayonnaise that was applied to my first sandwich. They also gave us a couple of free milkshakes which I hadn't tried before. And just like Vincent Vega, I have to say that's a pretty good fuckin' milkshake. I don't know if it's worth five dollars but it's pretty fucking good. read more

It's Potbelly! You pretty much know what you are in for- I love when you order your sandwich, they ask you if you want soup or a shake? I usually have the Broccoli Soup, the sandwich maker always yells out, "CUP OF BROC" towards the register- When you get to the register 9- out of 10 tens- the soup has not been poured! I find it amusing. No Biggie, just funny. Guess it's their schtick. Good value and decent food-friendly staff. The one draw back of this location is the horrible parking lot. There is not enough space for all the stores in this strip mall- the actual parking spaces are too tight, and at peak times, there is usually a wait, drivers get angry trying to get in and out of the lot, a huge drawback to this Potbelly location. read more

I like this location, I'm a creature of habit I always order the Italian, I like it without mortadella, and I ask them to leave it off and give me extra salami instead. At this location it's never been a problem, they happily take my order and make me a sandwich just the way I want it. Thanks, great transaction. When I've gone to other locations, it seems to be a difficult request to process, they respond with, we can leave off the mortadella, but can't double the salami or some combination of a snarky expression and audible sigh as if I requested some type of gourmet meal requiring Alinea talent. What confuses me about the whole thing is that on one side of the counter, it can't be done, while just steps away there's a board with about a dozen fixing which you chose from. I guess working that side must be several pay grades up? In any event, at least I know I can get what I want. read more

I ordered a pizza sandwich with no meat. Unwrapping, I was very dismayed to see it was heavy with MUSHROOMS, the worst of all "vegetables" (did you know it's a FUNGUS?) In a huff I brought it back. (Who the f*ck eats mushrooms? Bleh. Stop!) The guy politely obliged to make me another without mushrooms, though at first seemed confused. After a few moments of smugly waiting I realized I was a complete idiot and mushrooms were on the menu. I apologized profusely and the girl who was also working thanked me for acknowledging it. We had a good laugh about how stupid customers can be and all was well. They made me a sandwich, were nice about it after I was *kind* of a dick, and even managed to thank ME. So, while I'm rarely impressed by Potbelly's, their sub-par vegetarian option food went down with a smile. 5 stars for service! read more

Big Ass Ice Cream Sandwiches and Kick Ass Thick Milkshakes...Oh and their sandwiches are pretty dope too. Skip Subway and try this place out. That is all! read more

Potbelly makes great sandwiches and I had yet to be disappointed until my most recent trip. HOWEVER, This is a rare instance where a restaurant went out of its way to make it right. Ordered a sandwich to go with many toppings. Opened it at the house.... only tomatoes. I was not happy since that potbelly is about 20 minutes away with traffic. Called up to simply inform they messed up my order and the manager immediately asked what I was supposed to get and drove over my now correct sandwich himself at no charge. Customer service at its finest! read more

Never had a terrible experience at a potbelly until today. Walking into a revamped establishment that you know and love with employees that could care less about your business, is heartbreaking. Very disappointed. read more

For the vegetarians out there try the "Vegetarian" sandwich. Not to be confused with the "Mediterranean Veggie" sandwich. Yes, they are two different sandwiches but only one is actually shown on the menu. Confusing I know but just trust me. The vegetarian is filled with veggies and hot peppers, so good! The staff is nice and the sandwiches are tasty! read more

We are all navigating a new normal with a global pandemic, but I do feel compelled to provide feedback on my experience this afternoon. I ordered online seeing that the store offered curbside delivery. I have a new baby and have to take extra precautions with exposure in public places. I pulled up in front of the door at the time specified and called the store number as instructed. I followed the automatic telephone prompts to be connected to the store for the curbside delivery. Once connected to the store, it would ring and ring or hang up. I tried not once, not twice, but four times! Eventually, it started raining and I was forced to take my baby out of the car and enter the store to collect my order. I mentioned to the employee that I had been calling several times for curbside delivery and he casually mentioned that the phone was in the back. He was polite and the food was high quality and delicious (as usual), but I was very frustrated about the curbside promise being botched and forcing me into a situation I was not comfortable in. It is completely fine is a business does not have the capacity to do curbside delivery, but please do not offer it to customers. read more