I placed an online order but I could not select dining-in option. I arrived early and the manager and the other worker were so friendly and helpful and I got to receive my order sooner than scheduled. The regular-sized flat sandwich was nicely toasted and overpacked with my picked ingredients. Yummy! read more

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We ordered potbelly for takeout on a whim, I was a huge fan of the Italian sandwich. Added mayo, lettuce, Italian seasoning, cucumber and double meat.. that thing was meaty!! I had been led to believe by some previous pictures/ reviews that there may not be enough for my liking.. I was wrong but I loved every bite and my mother + sister's sandwiches turned out good too. Definitely better than subway. read more

Potbelly - Italian - Sandwiches Near Me - Cypress, Texas

Guess everything is going up but not the amount of food you getting. Still a decent place to eat a samich as long you don't get a plain simple samich. Nothing stood out read more

Potbelly - Not as stacked as a Jersey Mike's bit still a good samich. Just a other option for me - Sandwiches Near Me - Cypress, Texas

OMG! Why has no one ever told me about this place. I was looking for something to eat while working in Houston. I wandered into Potbelly to check out. I was looking for a club sandwich but the menu only displayed a chicken club. When asked they told me they have a sandwich called the Clubby (secret menu). I had to order one since it fit my craving. I ordered the regular size. The sandwich was loaded with ham, turkey, bacon and provolone cheese. Then they toast it. I chose mayonnaise (on the bread not in between the meats), lettuce, tomatoes and their diced pepper medley. Unbelievable! This is almost the best sandwich I have ever tasted. I am from Philadelphia so a good Philly Cheese Steak will always be number one (one with real cheese not that cheese whiz crap). Again...why has no one told me about this place? Oh yeah Google their secret menu for more yummy surprises! read more

Potbelly - Clubby sandwich - Sandwiches Near Me - Cypress, Texas

Potbelly Sandwich Shop Easily seen, right off feeder on 290 at Fry Rd in Cypress. The shop had a beautiful pot belly stove in the inside dining area. There was a small patio area also available. It was a Cubano kinda day! French bread roll with pulled pork, smoked ham and melted Swiss, lightly toasted and warm, with brown mustard and a crunchy pickle. Yum! I had ordered the skinny sandwich combo with broccoli cheese soup but it didn't make it into the bag. Bummer! (They did say they would credit my card so I didn't have to back) MrM had the Wreck. Turkey breast, hickory smoked ham, angus roast beef, salami and melted Swiss. Said it was an interesting combination. We HAD to try the Orange Dream shake (childhood favorite) as well as the Cold Brew shake (adulthood favorite). Both were great! Creamy vanilla soft ice cream shakes, easy to drink and delicious! They are open until 10p, so it good for a late night snack. read more

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Absolutely fantastic! I got two of the Italian sandwiches and they were perfect, overflowing amount of stuff on the sandwiches which made them just amazing, I went through the drive-thru for pickup and the staff seemed very nice! I see a lot of negative reviews on here but if I'm being honest I've only ever had really good experiences at this location :) Also the hot pepper ranch is bomb af read more

I've had 3 or 4 different types of sandwiches from this location and sadly they all disappoint! The only halfway good one was the BLTA. I added mayo & extra tomatoes. But there was hardly any bacon! That's literally the star of the sandwich and they put it on there like it was an add-on topping. I've tried the Pizza Melt - decent but just not that great and I ate part of it in the car just to taste it right out the store. I did order online and proceeded immediately to pick it up but idk when it was made. Also had the new pastrami sandwich last month! The fact it's not even on their website anymore should tell you everything I thought about that sandwich, other ppl must have as well'! Now those sugar cookies NEVER disappoint! EVER! read more

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I did call and speak with the manager who did offer to remake my sandwiches. Since I did not want to return that day, she offered an in store credit for a later time. I was told the corporate guideline for that sandwich is two slices of bacon, ON A BACON sandwich. I have added one star to my review, since they did address my concern and ended up crediting my card for the full amount. I likely will go to JJ or JM for my sandwiches, as there is more value for the money and much more meat on their sandwiches. read more

We decided to go by the drive thru and get some sandwiches and salads for dinner. The drive thru service was quick and efficient. We ordered the two of the pick your pair (Sandwich + Salad). One order was the A Wreck and an Apple Walnut Salad. The other order was an Avo Turkey and a Farmhouse Salad. For dessert we had some of their delicious Oatmeal Chocolate Chip cookies. Marquice was great. The best service and simple cost effective dinner we've have in a few years. read more

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Asked for AVO Turkey and this is what I received. Clearly they do not know how to make a basic sandwich that is on their menu. read more

Potbelly - Asked for Avo Turkey! - Sandwiches Near Me - Cypress, Texas

Staff is terrible. Angry. Slow. Seems like they are messing things up on purpose. My BLT has uncooked bacon on a WET bun. Crazy. Rather than complain I left, threw it out, and decided to leave this review. read more

I absolutely love potbelly. I really do. I think I been eating at this establishment (different location) since 2016 or 2017. Anyhow, imagine my excitement when this place opened on my side of town. Its not the closest to where I live but on my side of town. 2018 I used this location for my baby shower bc I love their food so much. However, I need consistency in the quality of my food and the service. I just don't understand why this location seems to struggle. Make sure to check your order before u drive away, every single time. Anyways, I won't stop coming here (yet), bc I love it here so much but I also don't make enough money to give my money away. I want what I pay for. Favorite sandwich: a wreck and add bacon. It's inconsistent here. Notice the difference in salad images from my pick 2. The salad I got last night was soooooo skimpy in greens which is probably the cheapest ingredient of all. It's just not consistent. read more

Potbelly - April 8, 2021 - Sandwiches Near Me - Cypress, Texas

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I don't know who the bearded gentleman is with the red hair but he could use a lesson in customer service if he's going to remain in the service industry. He took over halfway through my order because the sandwich maker wasn't fast enough and the line was adding up, but there's no reason to have an attitude towards me when I'm simply notifying you that I didn't want cranberries in the salad. I feel sorry that you might be having a tough day, but taking it out on someone who was courteous the entire time isn't the best route. read more

Managers attitude was very poor employee with the big beard is very rude and talk about you and their headset to each other while your food is in the oven read more

I love this place always ready and nice workers food is awesome will most definitely go back to this yumm place

All of your pictures have full sandwiches and when you actually order and get your food they are empty and flat.

We are fairly new to the area and the Potbelly shop we used to frequent was amazing. We decided to give this one a shot, the guy starting our sandwiches did not pay enough attention. We asked for a chicken & cheddar sandwich and he kept saying we wanted the chicken club. It was kind of annoying but overall our sandwiches were good. read more

I love potbelly but my experience tonight was awful. The young man who attended us had a pony tail and beard and was in such a bad mood, it almost seemed as if we were bothering him. When we asked for our toppings he seemed completely annoyed. As we walked out, as a kind gesture we told him "Thank you" (even my toddler said thank you as well) and he completely looked at us dead in the eye and didn't say a word back. This location definitely lost a great customer and I will be letting my community at BHR and surrounding areas how rude the staff is. We walked in 1 hour before they closed, so I know this wasn't an closing issue. PLEASE DO BETTER AT WHO YOU HIRE POTBELLY! read more

The sandwiches are awesome. Amazing customer service and very nice workers. Great atmosphere

Amazing food, polite employees, great drinks! All around it's a great environment to be in, my favorite thing to get is the chicken club sandwich and the cookies, milkshakes aren't my favorite but my family said there amazing! I would 100% recommend trying this spot out it's deliciou! read more

Go through the drive thru! Have waited 10 minutes before ordering in the restaurant and the guy making the sandwiches just took half our order. The manager walks up to him and asked if he finished the drive thru orders yet. The manager then says "drive thru first. Always drive thru first." So the guy stops our order midway and starts working on drive thru orders. Another 8 minutes go by and the only reason I got my order in was because I asked the manager if we had to go to drive thru to get our order. (With 3 more people lined up in restaurant behind us). Just have to say it's a terrible system if all drive thru orders get priority over walk ins. read more

I should start off this review by saying they seemed understaffed and overworked at lunchtime when I arrived. With that said, it took them six minutes to ask me what I wanted on my order as I stood there watching them scurry about. Once they acknowledged me, my order moved through quickly and satisfactory. read more

If you want your order screwed up, this is the place to go. Every single time I go to this location, there's something wrong with my order. I asked for chicken sandwich, all veggies, no mayo/mustard. They even repeated the order back to me. I get it home and it looks like worse than a Subway sandwich. It's dripping with mayo and not even close to what I ordered. If you do decide to put your order in the hands of clearly incompetent people, I'd check it before you drive off the lot. Good luck out there. 12/7/2019--An update Against my advice, my son decided to venture over there tonight. He ordered his normal 4 meat sandwich and specifically asked for no lettuce. Spoiler alert!!! There was lettuce. I know...he should've checked it before he left the drive thru. Thank you Potbelly for your continued pathetic effort at food service! read more

Potbelly - Chicken Pick-your-Pair Sandwich Soup...looks like a 3rd grader assembled it. - Sandwiches Near Me - Cypress, Texas

I love Potbelly's and this location is quick and easy to get to. I always order either the roast beef sandwich or the uptown salad. The drive thru was quick and our order was accurate. The guy was friendly and welcoming. No complaints here and will definitely be back! read more

This is a new potbelly location- right off the corner of 290 and Fry Road. Pleasantly surprised at the fast service. I was in and out during the lunch hour rush in less than 15 minutes. I'm so used to waiting in a long line at other locations, but the service here is quick and awesome! My go to lunch spot now. Their sandwiches are always delicious, and the soup is AMAZING. The broccoli cheddar is my personal favorite. read more

The Italian sandwich! I guess they forgot the lettuce and tomatoes! Tuna salad sandwich was very salty.Be careful also when going out of the drive thru, the curve gutter there when you exit is very deep. I was stuck there for awhile, I had to call a tow truck to help me out. They should put a sign there on the curve. read more

Potbelly - drive thru exit curve gutter is very deep, I had to call a tow truck to help me out. They should put a sign there on the curve. - Sandwiches Near Me - Cypress, Texas

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Food is always delicious but today the staff just ignored that I was waiting to pick up a mobile order. I arrived at the time the app specified and I waited for 18 minutes to pick up food. The young lady walking out to take orders to vehicles just walked by me several times and never asked if I needed help or what was the order I was waiting for. Finally the young man preparing the sandwiches and helping customers in line came by and asked me what order I was waiting on. Feeling disappointed and I will not be coming back to this location. read more

This is my fave go-to for a veggie option sandwich!! I simply love the chicken pot pie soup

Super bomb! My favorite sandwich shop in the world is an Italian place called BMH and the Southsider sandwich is my favorite because they put hot mix in the sandwich! When I found out that you can get hot mix on your sandwich at potbelly it was game over for me!!! You got a loyal customer in me my friends!!! read more

Terrible terrible service! The sandwich I asked for was made incorrectly 3 times! 3rd time I gave up! All I asked for was an Avo turkey, no cheese. That simple! Will never visit this establishment again! read more

great service I just love the lil short lady with the braids the food was good on time the place was clean and nice

No wonder this location has terrible reviews. Got 2 soup and salad combos. BOTH were wrong. Had to pull up further in the drive through to wait for my order. Shame on me for not checking before I drove off. Nevertheless, the chicken salad had about a tablespoon on the salad and the Mediterranean salad had maybe 4 tiny pieces of chicken. They got the dressing I asked for WRONG. the soups were cold. Like, really...did you even hear me when I placed my order. This franchise is obviously not owner attended at ALL. I'd be embarrassed. So tempted to deny the $18 charge. Better off getting a kids meal. read more

Ordered from this store after having a bad experience a couple months ago but this time was much worse. I ordered one of their family meals through the app. When I got to the store it was ready and waiting, it seemed promising. I opened while I was in the store to find that one of my sides was missing. I talked with the girl at the counter and she reluctantly made it for me. Got home to realize that I didn't get my cookies, shame on me for not paying attention. We ate our meal and all had leftovers. This is when I gets better. I opened one of the sandwiches later to find it had numbers in black ink on the bread. I'm not sure what it is or why it was on the bread but I am totally disgusted. We ate half of this sandwich earlier in the day. We will NEVER eat at this store again! read more

Potbelly - Sandwiches Near Me - Cypress, Texas

Sandwiches are delicious. I especially like that they have the different option for bread thickness etc. for people with specialty diets. The broccoli cheese soup was VERY runny and watery. Had a decent taste, but the consistency was definitely off. read more

My boyfriend and I went to this location tonight at around 7:30 and we were both pretty disappointed in the service we received. We walked in, were not greeted, I stood by the counter for about 3 mins before anyone even acknowledged me. In fact, my boyfriend went to the bathroom, and came out and still we were not being served. Normally I am understanding of slow Service because of lines, or even understaffed counters, but tonight was just unacceptable. We looked at our receipt to see how long we were there just to pick up one sandwich, and we were there for 14minutes. Again, there was no line. Not one customer inside. And there were three workers lolligagging around the place. To make matters worse, the drive through was being serviced by all three workers. And what looked to be a manager was on her phone behind the register as if she had nothing to do. I love potbelly; but this location will need some work. Just unacceptable. read more

the kids that work here at night have terrible customer service skills curly headed young man literally put one squirt of mayo in one spot on my sandwich after i asked for extra lol the amount he put wasn't even enough for a regular amount of mayo i love potbelly and today he did not fufill my excitement for potbelly and it's sad bc i'm moving to a town where we don't have potbelly read more

Horrible service! No customer service. Better off going to another location or try another restaurant. This location needs to hire staff that know the meaning of friendliness. Would not recommend going to this location. read more

First off the cookies are the bomb!!! Sandwiches are always great, I thought Jasons deli would beat this but I thought wrong. Everybody was friendly, greeted me in an out of the store. Amazing job thank you read more

First time trying this location. I used to live within walking distance of the original Potbelly's in Chicago for many years, and I am appalled at what franchising has done to their wonderful concept and delicious sandwiches. I ordered two sandwiches. I asked for one Italian with everything and one with everything but hot peppers. I got home and opened the sandwiches. The one I had ordered with everything was fine. The other sandwich was literally bread with meat and cheese on it. The order label printed on the bag just said "No hot peppers" - apparently that meant no hot peppers or anything else. I was so hungry and disappointed, I almost wanted to cry. The shop is about 5-6 miles from my house, so I wasn't going to take it back, but I definitely will think twice about going there again. read more

Portions are small. order a chocolate malt that was fill 3/4 to the top... not happy! Not going back.