The food is super tasty there, i would recomend the Chicken Club Sandwich. The service is pretty quick. But it is pretty exspensive, so don't go there if you exspect cheap food. read more

I was visiting NIU in DeKalb for a few days and was looking for healthy food options. As far as chains go, this is a pretty good one with healthy options. I went here twice, ordered the salad and soup combo and the skinny sandwich and salad combo. Everything tasted pretty good, and the service was prompt and friendly. read more

I usually like Potbelly and haven't had a bad experience there, but today changed that. I had ordered the apple walnut salad and the grapes that came in it were just so gross and old. One had literal mold on it while the others were just falling apart, not fresh at all. Disappointing and disgusting really, terrible to send that out to a customer. read more

Potbelly - Apple Walnut Salad - Sandwiches Near Me - DeKalb, Illinois

Great service, Food was fresh and very good. Cool looking shop. Sadly no stores in bettendorf...

Came here for lunch while in town and got the no chicken Mediterranean. I'd never been to a Potbelly before and love that they have a few different vegetarian subs (as a pescatarian, my only options are usually tuna and the generic veggie sub). My sandwich was really good with fresh ingredients, and all of the staff were energetic. Their multigrain bread also had great flavour and structure. It was busy when I visited but the line moved pretty fast thanks to the efficient setup. The atmosphere in the building is warm and inviting. Compared to other sub chains, I'd rate it above both Subway and Jersey Mike's in the customer service, and above Subway in quality of food, maybe slightly above Jersey Mike's but mostly just different. Depending on the shop, you MIGHT still get a slightly better sub from a local place, but this definitely holds up. read more

First i want to say that i worked for potbelly's for 2 years so I know how the service should be. I ordered two original sandwiches and both were made incorrectly when the topping were also repeated back to me so there was no reason it should have been made incorrectly. I didn't realize they were made incorrectly until I was home. So imagine my frustration having to inconveniently drive right back up to the store again. When I came back I told them my order was made incorrectly and a man sent them through the oven and apologized. The same lady who dressed my sandwich before and messed them up made them again. She had short dark blond hair. I told her she messed up my sandwich and she said she got confused, okay. Then while me saying my toppings after already being frustrated she continues to rush me while i'm saying my topping doing hand gestures implying for me to hurry up, when she was the reason why I had to drive back up to the store inconveniently in the first place. A girl in the red shirt found this situation funny, she had dark hair with purple highlights. I asked them if i could get hot pepper juice on my sandwich which wasn't on my sandwich before and they both told me they didn't have enough hot pepper oil and they weren't going to refill it. Which I worked for the company before I know this isn't the right way to handle things. This was by far the worst experience i've ever had with getting fast food. Never again will I come back here. They also offered nothing for the inconvenience which is usually the procedure for something's like this!! read more

I absolutely love your food. Just a recommendation for your photos. Please put a name to your photos. You're loosing business by not telling your customers what your dishes are. This is common in a lot of websites. Again, you food is really awsome. Love The Wreck! read more

Clean, fast and friendly. Sandwich was delicious. Be sure and ask the staff for their favorite sandwhich. You can't go wrong.

Today I ordered from the app. I went to the Dekalb store. Upon arriving I saw a note on the door that said they were closed and would open at 4:00 P.M. I looked around and rechecked my app and it stated they were open. Just when I was about to leave someone opened the door and asked my named and proceeded to hand me my order. I asked what happened. I was I firmed they made my order , there isn't a way to cancel the app. I was beyond delighted. They could have canceled my order but didn't. Kaden who is a District Manager is fantastic. So is the coworker who made my sandwiches possible. Always delicious and made with care. They went above and beyond. They are fabulous! read more

One of my favorite sandwich shops in the area. I was a frequent customer. Chipotle next door is great too!

When it comes to fast food finding quality can be a chore in DeKalb. There's a lot of poor quality, greasy burger joints around. Fortunately, Potbelly is a better (yet still average) alternative to Subway (yawn) and Jimmy John's (bland) while remaining about at par with Jersey Mike's and Panera. On the other hand, there's far more options than Jersey Mikes and plenty of soups available, too. What I enjoyed with this Potbelly is the inviting atmosphere. You get free wi-fi, wonderful, friendly service, spacious seating and fair pricing. Beyond that, expect what all Potbelly stores offer: a quick turnaround on fair sandwiches at a price that's respectable. This is one of the better Potbelly's I've been to. read more

Great lunch with Dad. 2 grilled chicken and cheddar sandwiches and water, awesome chocolate oatmeal cookie. Live music and Atmosphere was excellent. read more

Potbelly - Sandwiches Near Me - DeKalb, Illinois

I love potbelly it's one of my favorites. But I especially loved this location because the beautiful woman who took care of me really listened to my sandwhich request and made it exactly how I wanted. I wish I would have got her name to mention her on here. Maybe next time il catch it. But ya basically the service was great! read more

They always give way too many hot peppers on my sandwich and the front lady was so rude when they gave me multigrain bread instead of white bread and did not want to change it for me. WILL NOT BE COMING BACK. And even they even asked my boyfriend (WHO IS HISPANIC) if he paid after he had already paid. And she was talking so poorly to her black coworker. I definitely sense racism. Not coming back here again. read more

best pb&j i've had in my life was here. also their salads are great too. i love potbelly. read more

Quick service and good food! We were just stopping by for a quick lunch, everything was clean and the workers were polite. We were in and out under 30 minutes, we will be going back! read more

I don't know what can be said about Potbellys that hasn't already been said. However, I was super excited when I saw a Potbellys in Dekalb! Dekalbanites, or Dekalbians, hmmm... People of Dekalb, thank you for giving me a piece of home. Thank you for not making me go to Burger King or McDonalds while visiting your town. I love Potbellys in Chicago, and this one is exactly the same as the ones at home. There was even a cute little college aged kid singing and strumming his guitar when I came in. read more

Unique... Felt like an upscale Subway. The service was awesome. Very friendly. The decor was an old fashioned theme, lots of wood and rod iron. Also has a cool comical way of advertising. read more

I tried this place during my last visit to DeKalb and, I must say, it was pretty good! To be honest, it was the decoration that caught my attention; it has a very warm, cozy, rustic look to it. I was unaware that this was a chain establishment, since (to me, at least) it doesn't look/feel like one. The girls behind the counter were very friendly and patient with me. I ordered the tuna salad and my boyfriend got the pulled pork; they were both pretty good. The only reason why I didn't give 5 stars is because I wish they had a bigger variety, since I can be a little picky at times. I was also surprised that they don't carry spinach, which I thought was a pretty common thing? Aside from that, I still enjoyed my visit here and I'd definitely come back next time I'm in town. read more

Super sweet staff that opened early to make my birthday boy a sandwich in time for his school's lunch hour! Always delicious and I was very touched by how sweet they were to us! read more

Excellent toasted subs! Staff is friendly and fast! The cookies are worth the money! I had the tuna, it was fresh. My husband loves the wreck! A must try! read more

The service and atmosphere is great, but since I almost broke my tooth on a piece of bacon, I will stick to Jimmy Johns. Otherwise, a nice place! read more

Potbelly is a chain restaurant, and this is a good location. I love the sandwiches and soups here; I always get the broccoli cheese soup with the warmed ham and Swiss sandwich. The only thing I wish was different was the prices. If it was $2-3 cheaper it would be so ideal and I would eat there all the time! read more

Not only does Potbelly's have amazing sandwiches, but they also have exceptional customer service. I placed an order for delivery while I was at work, and an hour later I didn't receive anything. I called the store and found out that the delivery driver's car had stalled. They called another delivery driver, who jumped out of the shower, and picked up my food and brought it to me. I received my sandwiches complimentary, and the driver asked me to not tip him. Of course I still did, just for his troubles, and then a few weeks later, I received a Potbelly's gift card. I really appreciate them handling this situation and didn't forget me after the delivery was made. It just goes to show that they do go the extra mile to take care of their customers. read more

Think Quiznos, only better. I had never eaten at a Potbelly's before I went to NIU, and this turned out to be quite the revelation. The toasted sandwiches are amazing, but the soups and shakes are lackluster. read more

The wreck is my favorite If you like hot peppers try there's. I buy bottles and take them home Singers at lunch make it great fun

Typical Potbelly's haven't been to a bad one from here to Chocago. Good sandwiches, good shakes, good cookies and decent soups too. I like the Wreck and Meatball sandwhiches best with a chocolate malt. read more

Great location! Excellent, friendly staff! The best cookies ever! Never disappointed with my food or dessert selection. I have many favorites like the pizza sandwich, chicken salad, chili, shakes, the famous cookie brownie, etc. Good eats!! read more

Not only is the food bland and overpriced, their GM had me towed while I was INSIDE of Starbucks... (I go there often to use wi-fi). The GM calls the tow company and has about 5 cars towed everyday even if he has no idea what the person is doing in the shopping complex. AWFUL place. read more