Terrible drive -thru pickup experience. I received a Turkey Tom sandwich with 2 pcs of meat. I drove back to this location to try to get this issue resolved and the manager was rude with terrible customer service. He kept shaking his head and was upset that I complained about the portion size of meat on my sandwich that I paid for. read more

This used to be a great place to order lunch. I've ordered twice this month and both times the order took more than hour to arrive. I'm not even a mile away. The food is fine if you go pick it up but if you want delivery, make sure you order at least an hour before you want to eat. I beg you to stop using UberEats and go back to having your own drivers. read more

Well, can't quite evaluate the food. Stopped in for lunch at the drive-thru 7/26/24 One car waiting for food at the window. Another car behind them, and of course I'm waiting to be able to pull up to the speaker and order. The line f i n a l l y begins to move and I'm waiting at the speaker and BAM, "I'll be with you in a minute." And I wait. And I wait. And I wait. And when I add the time it took me to get to the speaker as well as the time it's taking to get someone to take my order, I figure it's time to say bye bye. I can go down to Pot Belly's or Jersey Mike's, where I'm sure they'd be glad to take my order quickly and efficiently. After all, most lunch hours are really 30 minutes. I hope they didn't hire employees from Popeyes. They've been trained to abuse and ignore customers. read more

I had the new Thai Chicken Wrap. I was a little skeptical at first but it taste great. My fiancée had the Caesar Chicken Wrap which was also good. Packed with a lot of flavor and probably one of the best wraps I've tasted. If you feeling something different I recommend trying both they are good. read more

Jimmy John's - Thai Chicken Wrap - Sandwiches Near Me - DeKalb, Illinois

Thank you! You guys rock. We've ordered delivery several times and I've been in the store once. Order is always correct and staff is so nice and upbeat. read more

Places my order in advance because I was limited in time. Gave the girl my order 3 times, simple turkey,ham, with avocado. Gave her my rewards number. arrived and they couldn't find my order so I had to leave and come back in an hour. So not only did I not get avocado, they didn't add my rewards number. The only thing they got right was bill me for stuff I didn't get. read more

It's fucking freaky how slow they are. Out off all my my year this is the worst I've seen. It took 53 minutes to get 2 sandwiches and I live 0.4 miles away. I called at about 45 minutes they said it's been out for delivery. Okay, so where is it. The delivery must of been at the sneaky links or sum cause wow.never again y'all on my momma read more

I have been having the hardest time actually getting an online order to be correct through Jimmy Johns. Last time my house ordered I decided I wanted to get just a side of the bread and I'd make my own sandwich at home while everyone ordered. It's on the receipt, I paid for it but the bread got skipped. Today I ordered a beach club without lettuce or tomato. They followed those directions and then also removed the turkey.. so I have a provolone and avocado sandwich. Double checked the receipt and we didn't input it incorrectly. read more

We have been to this location several times now. Every time we have been greeted as we enter (no matter how busy), the place is always super clean and the food is quick (duh) and tasty (double duh). Their bread is always soft and veggies are fresh! We have always eaten in so I cannot comment on drive thru or delivery! read more

This is the virgin JJ's for yours truly. Or should I say, I was a JJ's virgin until they opened this storefront in DeKalb. Nothing to do with my name (or anything else), but I usually order the Big John (or the meatier Hunter's Club). My friends would make fun of me for ordering # 2. They'd say, "don't you mean you have to go # 2?" Ha ha...dorks. So now, I still get either the #2 or Hunter's Club (#9?), and occasionally make garlic bread with the day old $.55 bread for sale at various JJ's locations downtown Chicago. I'm a fuckin' geek. I even befriended the manager of this location and bought a Jimmy Johns shirt from him...that's how much better I think JJ's is than Subway! read more

stupid fucking restaurant messed up entire group order twice. if you want a real sandwich, eat at jersey mike's, or subway. or just eat out of the trash can. read more

I love me some Jimmy Johns!!! I had some today... I love the new location, the service is fast, the new restaurant is very clean and tidy, and I obviously will be returning over and over! read more

I'm giving two stars because the service is usually okay. The delivery speed isn't really timely (40 minutes or more when the delivery address is just down the street). This past order, however, wasn't deserving of a single star. What I ordered was a beach club, cut in half, ez lettuce and ez mayo. My delivery instructions were very clear for the rec center, and included my phone number. What I received was a "skinny" covered in mayo, lettuce, cheese, and had a teeny tiny piece of turkey on one side. See the picture. When I called to complain and request my real order, I did receive the replacement in a timely manner. However, I received excuses from both the person taking my call and the person delivering about having "mistaken orders" and "difficulty with the address". I don't know a single person on earth who would want to pay for a mayo and lettuce casserole with a single piece of turkey no bigger than my thumb, but I guess there's a first for everything. read more

Jimmy John's - My "beach club". - Sandwiches Near Me - DeKalb, Illinois

The Jimmy John's in Sycamore is a lot better. I once ordered in their drive thru and they gave me a completely different sandwich than what I had ordered. I called to tell them and the person told me that there was nothing they could do about it. What I ordered was more expensive than what I got as well. read more

Though my past experiences have been fast and plesant, the order I put in today took almost 30 minutes to arrive. Just as I called to complain, the order finally arrived. They had already been open for over an hour, and I did not order durring lunch rush hours, so it really should not have taken so long. read more

I LOVE this jimmy johns. The staff are always super considerate and upbeat. I was VERY sad to find paper stuck to the end of my sandwich! I will not be returning to this location. Finding paper on my bread was disheartening and also a safety concern. It also makes me wonder what other details they missed out on... read more

Jimmy John's - a hand holding a sandwich - Sandwiches Near Me - DeKalb, Illinois

so NOT freaky fast. I used to come to this place all the time and the service was good but recently when i've gone, its horrible. What's the point of having a drive through if no one takes your order? I had to drive around and park my car to go inside. This has happened twice. Both times only one person was working, and no, it wasn't busy. Not to mention my sandwich was made horribly. Employee even repeated my order back to me and still made it wrong. Disappointed in this jimmy johns. Hire more people!! read more

I love J.J.'s, so much that I practically have their menu memorized! This location is close to a relative that I was visiting. Their food is always fresh; their service is always friendly and helpful. I have been getting their wheat bread lately and my husband likes their lettuce wrap. No matter what you get here, you're getting a great meal! read more

Food is good, but it is a shame they don't live up to the 'freaky fast' motto. It's like they stopped caring about being fast. Slow sandwich making, slow delivery. If you're looking for a sandwich shop that doesn't give a shit about it's own values, then welcome home. 3 stars for good food, 0 for slow pace. read more

This jimmy johns is great! Angela's service was great! Will continue to eat from this jimmy johns because of her.

I love eating at Jimmy John's, and they really do have freaky fast delivery! I think it is very fair priced and I love all of their sandwiches, especially the Hunter's Club or the JJ gargantuan read more

JJ is yummy! The location is very clean and has a drive up window. The slogan is right, there are freaky fast. The line can get a little long because so many people stop in during the noon lunch hour but the employees work quick. read more

The food tastes good and so fresh too! I've tried several menu items there now and I'm never disappointed. I do wish they had a few more topping and sauces though but I still really enjoy them. Much better than subway! I'll eat there once and a while when I wasn't a sandwich it always hits the spot. read more

Worst place to go! We ordered a 16 inch and barely added anything extra to it! We got the sandwich opened it and saw all the filling fell out and there was basically no tuna read more

I love JJs but The only way it gets a high rating is if it's in a college town. Mediocre sandwiches (compared to other JJs), a 1 mile delivery radius, and a slow delivery time make this the worst sub shop around. read more

I've ordered from here before and everything was fine, but my most recent order was pretty disappointing. I ordered and got a call from the delivery driver saying he had arrived, but when I opened my door there was no one there. Ten minutes later I got a call from the manager saying that the delivery driver had returned since I didn't answer my door or my phone apparently, even though I did at least pick up the phone. The delivery driver was sent back out again, and he called again saying he was here. After we talked he realized he had gone to the wrong address, and after a half hour I got my order. To be honest, I had thought this whole mistake was my fault and that maybe I had typed my address wrong- until I saw my receipt. Turns out my address was right all along. In the end, my sandwich arrived probably a half hour late and was kind of soggy. I probably wouldn't order delivery from here again. read more

Good grief. So slow. Second time my order has been wrong. Staff too busy socializing. Seriously. My order is sitting ready and no one is working drive up read more

A one-mile delivery radius and extremely slow delivery makes this Jimmy Johns a pretty big disappointment. I live a five minute drive away but somehow I am outside of their delivery radius... completely ridiculous. Even when I'm within their range delivery takes a very long time. The employees are usually unpleasant to deal with. I waited in the drive-thru for five minutes once and eventually had to walk in to place an order because no one was paying attention. Will probably be ordering from the many restaurants in this town that will actually deliver to all of Dekalb from now on. read more

Delivery is freaky fast because apparently 2.4 miles is too far away for them to deliver. Ridiculous.

This location's service was terrible !!! The drive-through employee actually copped an attitude with me, and then proceeds by telling me to pull forward without taking my order, but there was no way to pull forward because there was a car in front of me. Basically telling me they didn't want to take my order. read more