it was a good sandwhich and good soup but I found this guy in the bathroom... i swear every time i visit places in houston i always see them :( read more

Potbelly - Sandwiches Near Me - Houston, Texas

This review is solely about the restroom access. Unfortunately, the restroom is only for customers and needs a key. Additionally, the doors are extremely heavy for a mobility impaired person. The doors also close very quickly, which caught my foot several times before I could get out the door. Once almost knocking me over because I was surprised by the force. The ambiance is casual, and they provide a large variety of sandwiches, chips and drinks. The eating area was clean. Not sure I'd revisit this location due to restroom accessibility. read more

Potbelly - Storefront - Sandwiches Near Me - Houston, Texas

See all

First time having Potbelly Sandwich and it was standard, I'm not disappointed at all. The service was quick since there was no line while I came in. The interior feels like an old pub, so super chill. read more

Potbelly - Cubano and Cup of Broccoli Cheddar - Sandwiches Near Me - Houston, Texas

This is the second time I've bought two chicken salad and provolone sandwiches with lettuce and tomatoes and there is literally no chicken salad-only bread, cheese, lettuce and tomatoes. This must be a comedy bit read more

Potbelly - Sandwiches Near Me - Houston, Texas

Hello I am DoorDash driver, Starbucks was already closed for the night and I had to pick up a customer's order. I showed them a tall Starbucks container and I asked for iced water. The guy cleaning didn't even bother he just kept going. I went to Potbelly with the same cup and I offered to pay for ice and water they all were very kind they saw me thirst and they gave me it for free. I totally appreciate that kind action because I had worked all day DoorDashing. They really care for their customers, I left potbelly with a wonderful impression. I recommend this place to anyone. read more

First yelp review ever - the worst fast food experience of my life. Just waited over an hour for a mobile pickup order. Estimated pickup at 7:01pm and didn't get food until 8:03pm. Not once did an employee apologize or take any responsibility for the inconvenience. The best part was the order was wrong when I got home. read more

Potbelly - Sandwiches Near Me - Houston, Texas

You place an online order for pick up. Stools in line it was still not ready. Purchased a sandwich that automatically comes with cheese and I didn't get cheese. Ask for mustard didn't get that either. They don't know how to follow directions. Nor do they actually speak to the customers. They do a lot of pointing. Never ordering from this location again. Dry ass sandwiches they got over here. read more

I got the Avo Turkey and it was great! The customer service was perfect and employees were polite. Lighting was normal for the location. I would come back for sure. read more

Place is always empty when I come so I have never had to wait long. Place is very clean, staff are friendly. I always come for the same thing, the meatball sub and the strawberry milkshake. The meatball sub comes with provolone cheese and Italian seasoning and whatever else toppings you want. It's perfect if you prefer a warm lunch or dinner as the meatballs are served hot . The milkshake always hits the spot and comes with a cookie!! I definitely recommend this place when you're craving a sandwich. They also serve chili, mac and cheese, and soup. Desserts such as cookies are available if you have a sweet tooth! read more

See all

Food is fresh and so tasty. Prce very reasonable. Service is fast & polite employees.

I really don't like to leave negative reviews but I felt the need to after my experience there Sunday night. I got off a 10+ hour flight and decided to stop here before going home since I was too tired to cook. This was at around 8:50pm - 9pm. There was two ladies working there. I had never been to Potbelly before so I took some time to read over the options. Both of the ladies there were sooooo annoyed that I was there. So much so that I decided to look up their closing time to make sure it wasn't 9. They close at 10pm. Every question I asked was received by an eye roll and an annoyed response. After making it through the line, I went to the fountain to get my drink and noticed it was off. I let the lady behind the counter know, she gave me another eye roll and came to turn it back on for me. I was so hungry and was planning to eat there but I ended up leaving because I truly did not feel welcomed there at all. Leaving 3 stars because my sandwich was actually very good so they really did that part of their job well. However, as someone that worked in the service industry for years, I feel like their behavior was unacceptable. You could have had a loyal customer (I live very close by!) but instead I will never be back. read more

I ordered a skinny and soup. The sandwich was stuffed with veggies and two paper-thin slices of meat. I literally had to open the sandwich to see if there was meat in it! This was a veggie sandwich that cost $14. Never again. Firehouse Subs, anyone? read more

Potbelly - The Wreck sandwich- supposedly. - Sandwiches Near Me - Houston, Texas

See all

What a delicious sub . Ordered the turkey bacon avocado sub and it never disappoints . Everything was good and the bread too . Very clean restaurant and friendly service. Will definitely be back. read more

Potbelly - Turkey bacon avocado - Sandwiches Near Me - Houston, Texas

My Apply Walnut was delicious as usual. Immaculately prepared. Staff greeted me as I entered. Even remembered how I like my salad prepared. Nice & quiet at around 3:30ish. Just a few other people dining in. read more

See all

Not to be confused with Hotbelly, which is what Barbie has especially when she wears her tummy bling, and also what Britney is kinda famous for, those abs and all. I had been waiting a long time to try this chain and I didn't have very high expectations, as I like my sandwiches a lot more real than chains can provide, but the prices aren't bad and the products are actually pretty delicious. I didn't think service was very good and I was left waiting for a long time. One of the servers was friendly, but one of them was a little bit confrontational and was very slow getting the order out. However overall I was very impressed by the sandwich and I found it delicious, and as far as chains go this is miles miles better than Subway, that's for sure. read more

Potbelly - Potbelly calling the kettle black - Sandwiches Near Me - Houston, Texas

See all

I ordered a few items here for dinner and rate my experience a 4 out of five. I will order from here again. Broccoli cream soup 3.5/5- the soup was tasty and appropriately salty. The only off putting thing about the soup is that it was so thick almost like it had dissolved dumplings or Mac and cheese in it. The consistency was way too thick. It would have been better thinned out. Turkey sandwich 5/5- my sandwich was made with turkey, Provolone, add bacon, lettuce, tomato, and mayo. They toasted it. It was really really good. I got a regular size so it's enough for two meals. Salt and vinegar chips 5/5- these chips taste good on a sandwich. Delicious, tangy and crunchy. Double chocolate cookie 5/5- I'm not the biggest fan of chocolate these days but Potbelly's has the best chocolate cookies. They are moist and taste like a brownie. Yum! read more

I was staying at a hotel in Houston and decided to order Potbelly's as the last one in my hometown was closed down. The ordering process was good and when the food arrived, everything was perfect! Their chicken pot pie was the best part and it was the first time I had tried it! If any of you are staying in a hotel and are ordering delivery, be careful as my order was left in the middle of the lobby with no notification of it being dropped and with COVID, who knows who could have touched it. read more

See all

Hard, dry, and cold. Only one employee was working and she was working hard her name was Tori. She's a good worker but the other ppl that were there were letting her take care of the line of people and pick up orders by herself. She was also the cashier. She needs a raise and better co workers. She's only one person. Upon walking in the door appeared dirty and the store needs to be maintained better to continue my business. read more

Potbelly - Help needed - Sandwiches Near Me - Houston, Texas

This is a normal lunch spot for me for several reasons. 1. Speed of staff 2. Quality, taste and portions 3. Usually very friendly service 4. Knowledgeable team members If I had the choice between subway or potbelly, potbelly has my vote! I recommend trying their lunch combos since you get more of a variety. read more

The establishment is Nice and clean , excellent service I recommend anyone to come try good chicken read more

Potbelly Regular Chocolate Milkshake Price: $4.21 Reasonable for the flavoring and the amount you received. Taste: Just hear me out on this one. I know Potbelly is known for their sandwiches, but the milkshakes are a hidden gem on the menu. So much chocolate and I love it. The only fast food sandwich place I will order a milkshake from. They take their time crafting their milkshakes just like their sandwiches. Consistency: Right amount of resistance and blend. I can drink as soon as I receive. Appearance: I'm not sure what happened to the cherry, because it made the milkshake look unappealing and the whipped cream fell flat, but the chocolate drizzle saved the look. Time: 3 min at lunch time. Not too bad. Overall Rating: 4 Shakes read more

Potbelly - Sandwiches Near Me - Houston, Texas

See all

Walked in at 9:40 pm, Thursday September 7. Instead of greeting me, The employee said "na were closed." So I responded with "the sign says you close at 10pm" He said "Yeah but we're closing early". He was literally making a lady a sandwich as he told me this, so there was obviously nothing wrong inside this restaurant, he was just being lazy. It was a black guy, and there was a black guy with glasses in the back pointing and laughing. Such a shame potbelly. Try hiring employees who actually want to be there: I will not Be going back to this location. read more

Save your money and time by going to jimmy john's. This place took 10 min to make my sandwich. Unreal! Not worth the wait nor time. I was here shortly before noon on a Saturday. Not a single person in the restaurant other than a police officer who was already eating his food when I walked in the place. Absolutely no excuse/reason for such slow service other than the employees just being lazy and not seeming to give a care. read more

Doesn't matter what time you come into this location they why have little nasty attitudes. Huffing and puffing. Barely making the sandwich correct because they don't listen. read more

Everything seemed great until I got home and my sandwich had a large piece of plastic in it. It was so large, I have no idea how this could possibly happen. My family was grossed out, and our entire meal was a loss. I should note, we ordered 12 sandwiches so as my children could have them in their lunch each day. I didn't even call the restaurant, because what are they gonna do? I'm going to chalk this up to $125 learning experience. I don't want a refund, I don't even want an apology, I would just encourage you guys NOT to go to this restaurant at all!!!!!!!! I am a physician and this tells me that the sanitary practices within this business are not sufficient. Therefore I will choose not to patronize this business ever again. read more

Potbelly - Here's the receipt - Sandwiches Near Me - Houston, Texas

Lazy employees and manager , can't make a shake or malt 20 minutes before closing, Manager said we already closed anyway Lacking costumer service, we'll find another location another time Not cool read more

I see a lot of bad reviews idk why. I go to this potbelly quite often and never had a bad experience staff or food wise. This is a solid potbelly, people are probably stuck up and expect way to much from a normal sand which shop read more

My first mistake I guess was ordering and not going in. The bread type was wrong so I figured maybe they were just out no big deal. But the meatballs just did not taste good to me. I still like the milkshakes though. read more

As transplants from Chicago, we love Potbelly! This location of Potbelly is the one we go to the most. The food is always consistent and exactly what you expect from Potbelly. My favorites are the Italian, turkey, and the mushroom melt. I am obsessed with their mustard and peppers, which are pretty much giardineira (iykyk). I always ask for extras of both! read more

Prices are ridiculous for a sandwich. Well worth the effort to get the ingredients and make a sandwich at home. Staff are friendly.

Ok so I love the food at potbelly's but I'm giving this location 1 star. I literally just ordered food and had it delivered. I tipped the driver 20% BEFORE my food was delivered. This location is consistent at screwing up your order. This being the 3rd or 4th time I couldn't not say anything. I called the location 7 times over the hour after my order was delivered to let them know items were missing and I had one wrong item. The phone just rings. No voicemail no one answers. On all other occasions I've never been able to speak with anyone to get my items refunded. When I go in to this location everything is fine but I work hard for my damn money every day. And I don't have it to give. At this point the items add up to about $8 -10 bucks. Y'all need to f*cking do better. read more

My first time being here, I found it a little confusing with moving down the line. Once I placed my order and was asked what type of bread i was never told to stop at the middle person for toppings. How was I supposed to know? especially when you can barley see over the wooden wall, and no toppings are displayed. In any case- On to the "Sammich" As good as a sandwich can get!! 2 Thumbs up to the Sandwich Gawds! All my life I've been opposed to sandwiches, but I had a chicken salad sandwich here and it changed everything! I'm all for toasted buns and hot peppers!!!! The chicken salad has pretty nice sized chunks and well flavored with mayo, mustard, provolone, and hot peppers all on warm toasted above average wheat bread!!! The chicken noodle soup was bland, wouldn't have that again. read more

Potbelly - Chicken Salad Sammich on Wheat w/ cup of chicken noodle soup - Sandwiches Near Me - Houston, Texas

This place is okay. I've been here when others places with a quick food option are crowded or I'm just in the mood for a meatball sandwich. It;s fast service, and on the weekends, there's live music if that interests you. Parking is annoying around lunch time Every Day. And, please be careful parking on the street - - I've seen cars being towed :( read more

Awesome customer service + delicious Chicken & Cheddar sandwich on 5/26/21. I truly appreciated every single one of the women working during this lunch shift. I come by every couple of months on my lunch break but today this group was so thoughtful and thorough. The cashier even caught me outside with a spoon because she noticed I forgot to get one for my soup as I was leaving. Really appreciate her kindness and wish I got her name! Great "pick two items" deal that she informed me about as well. read more

My sandwich came pretty packed and toasty, but I have to apply the ranch myself through two cups they gave me which does not apply evenly especially after having to unfold my sandwich, so I"m not happy about that - 2 stars for no sauce application before folding up sandwich read more

The people who work here are rude and a hot mess! Stood in line for 30 min for a turkey sandwich and when i get to the counter to pay they somehow lost the damn sandwich and gave me an attitude. AVOID if possible read more

Arrived at 9:30 before store close at 10. Was told restroom couldn't be used. After I ordered sandwich sat at the table, and the manager started yelling that I should leave and eat outside, after I told her to lower her voice, she started insulting me. Totally out of control. This is unacceptable. read more

I'm usually a fan of potbelly, so I came to this location because it was near my house. I had the chicken and cheddar sandwich, and a cup of the broccoli soup. The sandwich was great. The bread is always so fresh, as well the ingredients. The broccoli soup was a bit salty for my taste, and the consistency was also a bit watery. The restaurant was very clean, but the service could use some work. The line itself was short, and it took me longer than I expected to receive my sandwich. Of the three employees that were behind the counter only one employee was making sandwiches and helping customers. Hope the service will improve, I love the sandwiches from here. read more

This is the second time I've come to this location and the door was locked after "opening" hours. I was hoping to grab lunch before heading into work, so I wouldn't have to later on. I guess the store opens when it wants to. Super disappointed. read more

I love this place for so many reasons! Calorie counts are clear, friendly & efficient staff, delicious & fresh sandwiches, and the place is always clean. I come here approximately once a week and I've never had an issue. There are (always) homeless people outside. They very often come inside to use the restroom and get water and nobody ever stops them. It seems charitable and although I hate being asked for money while I'm eating (they never do this inside, they seem to lay low), I don't know where else they can use the restroom and I see this as a pro more than a con. I recommend this place, just don't sit outside (ew, it's hot anyways and those metal tables are not comfy). read more