I recommend any Potbelly if you want a great sandwich from a chain restaurant. Potbelly makes good sandwiches. You'll know exactly what you're getting every time you go. read more

A graceful 3. I stopped by this place with my daughter for the first time on a random weekday. Before I begin, let me just say this: first impressions really are everything. When we walked in, no one greeted us or explained how the ordering process worked. We took our time looking over the menu and were pretty much left to figure things out on our own. To be fair, one employee was checking out customers and another appeared to be preparing food, so I can give a little grace there. After about 3-5 minutes, someone came from the back and politely asked how he could help. I mentioned that it was our first visit, and he instructed us to order our sandwiches with him. After taking our order, he immediately started preparing the sandwiches. Unfortunately, no directions were given about what to do next. We moved over to what appeared to be the sandwich topping station, where another employee was working. He never acknowledged us, and by that point, both the cashier and sandwich prep employee had disappeared to the back. We grabbed a bag of chips and headed toward the register, assuming maybe toppings weren't part of the process. When the cashier eventually returned, she looked at us as if she was wondering why we were standing there. I explained that it was our first time and that we hadn't received any instructions. She quickly apologized and gave us a rundown of how everything worked. As it turned out, our sandwiches were simply waiting to be dressed with toppings. While she was helping us, the employee who had been standing at the topping station the entire time walked off carrying completed sandwiches. I'm assuming he was handling to-go or catering orders, but his lack of acknowledgment made the experience feel a little cold and unwelcoming. Once we got through the ordering process, things improved. The young lady finished our sandwiches, checked us out, and we decided to dine in since the wind outside changed our plans to enjoy the patio. The décor was interesting, with lots of unique things to look at and talk about. We also loved the family feel of the space and the large windows that filled the restaurant with beautiful natural light. The sandwiches did the job and filled us up for lunch. The taste was decent, but I feel like I could have made better choices had I understood the ordering process from the beginning. This feels like a place that's very comfortable for regulars but not necessarily geared toward first-time visitors. Would I return? It's not at the top of my list, but I wouldn't completely rule it out either. read more

Well the sandwich's were spot on great, but the place was absolutely dead was just us and I've seen this every time I pass by the restaurant. Don't know why . The receipt is confusing in the break down of the combos too.Ambiance is pleasant just oven noise. I'll be back for sure for take out. read more

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The place was nice and clean, but the cashier was wearing headphones. I don't know what that was all about, but he wasn't paying attention when I came in. Someone else had to help me. read more

Exactly what I was looking for. One day visit to DFW for business and wanted a quick, reliable lunch. I was thinking BBQ until I saw Potbelly. BBQ seemed too heavy and couldn't figure out a decent one close to my business. Potbelly makes good sandwiches. You'll know exactly what you're getting every time you go. I went with the Cubano (which I cannot say no to on any menu), it was delicious. Had it exactly how menu said in white bread. Flavors were great, the only negative would be the bread but tough to get at a chain restaurant. I recommend any Potbelly if you want a great sandwich from a chain restaurant. read more

Potbelly - Potbelly - Sandwiches Near Me - Irving, Texas

On June 25, 2026 around 7:00 PM, I picked up a sandwich order from the Potbelly at 2350 N Belt Line Rd in Irving for the first time. When I walked in, the employee (lady with dark hair) at the counter didn't greet me or say anything while I grabbed my order, and there was no acknowledgment or "thank you" as I left. I see why the restaurant was EMPTY...not one person there! Overall, the experience was very disappointing, and I'll stick with the Arlington Potbelly going forward since the service there is always much more welcoming and friendly. read more

I order my food online at 11:40am and it was suppose to be ready by noon. My order was finish at 12:50pm... the manager Valerie didn't care about the online orders. She was only focus on the customers that were ordering in person. Such poor performance by her. A lot of ppl cancel their food too. And the manager didn't want to speak to any of us that were waiting for our online orders. read more

Ordered via Door Dash - Got a 6" thin cut multigrain Italian with artichoke's, mustard, onions, cucumbers, pickles, and seasoning. It was Slap Yo Momma Good !!! Got some Zappa's BBQ Chips that are totally awesome !!! Got a whole pickle as I'm a pickle freak !!! Finally got the loaded baked potato soup and requested and paid for added bacon, but got NO BACON !!! WTH !!! Can't you read ??? It's on the ticket !!! Minus one star. That's all I've got to say about that. read more

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My sandwich was good but the guy behind the counter must have been on something good because he was barely there. I had to repeat my order several times and remind him what kind of sandwich I was getting...even as he was making it. read more

Been a good while since been here. One of the bestsandwich places around. My fav is Quiznos but even fewer of them around. Now they serve shakes. Didn't kno that. Might have to make a extra trip one day. read more

Food on the sandwich scale 4.98 service always great especially from a guy named Raymond. Chil hang out spot with friends this place is under rated I recommend if you want a nice sandwich for good price. read more

I've not been here many times but the claim of intergalactic supremacy is not ill-founded. The superb offerings of brobdingnagian bottys and salads are stupendous. The comestibles here are of delectable quality and freshness, delivered in an alacritous manner and by amicable staff. Typical of the style of delicatessen establishments, the interior is clean and pleasant, providing a comfortable environment for the mastication of luncheon. read more

We have been eating at the Beltline location since it opened. The sandwiches are always good. The combo sandwich and salad good too. The salad was fresh and plentiful. I enjoy the 7.99 special as well. ( 1/2 skinny sandwich, chips and drink)Their cookies are really good too. Most of the time they are pretty fast with their service. We will continue to go there regularly. read more

Ordered for 12 for an office luncheon. Slow and Bad service, wrong orders even though orders were made in person, and then you left one of our orders out of the bag but charged us for it. Tried to ask for help, but the employee just walked away. We will NEVER order from your store again! read more

I won't be returning. Not a fan of pot belly sandwiches. I opted for the turkey and avocado sub. Not impressed - I miss Togo's! The potato soup wasn't that great either. I'd probably stick to their Mac n cheese. But service was very good and i was the only customer, so things moved quickly. read more

1. Sandwiches taste just okay. Subways tastes better and has more toppings to be honest. 2. The main entrances are not obvious to the first time, non-local customer like me. It would be great to put some welcome/obvious signs on the entrances. 3. The menu is posted beside the order line, customers have to look to the left and turn back to right to talk to the staff while ordering items. It would be more practical to post another menu behind the staff so that customer can look at it while communicating and facing to the staff. 4. In my view, the architect of this place forgot to factor the customers' view and flow into the design. 5. Restaurant is clean, lot of free parking, lot of seating. read more

I don't know who made my sandwich because it was ordered on DoorDash. I got the wreck with added avocado and pickles. One of the best sandwiches EVER. Kudos!!! 12:07 on 3/18/24. Give this person a raise! read more

Ordered to go. Came home to find they didn't add any veggies. I didn't realise they close at 8 and came in last min. The only person behind the counter had kind of an attitude and I felt really unwelcome. Won't be back. read more

Potbelly - Italian. Asked for everything came without veggies - Sandwiches Near Me - Irving, Texas

Came to this restaurant for a quick bite. The place wasn't too packed at 1pm. We ordered and got our food within minutes.i ordered the Mediterranean sandwich with chicken and it was delicious. Literally gone in less than 5 minutes. The restaurant felt really retro and I enjoyed having the variety of different sitting options. The music was pretty mellow too. Overall, it was a pretty nice place for a sandwich. :) read more

Potbelly - Menu - Sandwiches Near Me - Irving, Texas

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Excellent service, I ordered my sandwich online and everything was ready on time, when I arrived to te place I notice a very nice and clean place. Highly recommend it read more

1/17/19 @ 5pm: This location is not up to par like the two Uptown Dallas locations. I ordered an "Underground" sandwich on the app plus a roast beef sandwich and Zapp's chips. All tables were dirty. No clean spots to sit even though the restaurant was empty. This was my friend's first experience to a Potbelly and she liked her roast beef but my sandwich didn't taste as good as other locations. It has a good location with outdoor seating but it is simply not clean and appetizing. The background music was too loud. The free WiFi needs to be reset. WiFi here doesn't actually push any data through so it's worthless. read more

Pros: husband loves this place. Plenty of parking. Takes credit cards. Cons: I don't get why he is obsessed with this sandwich chain. I suspect it's because he gets this sandwich that has EVERYTHING on it. I've never seen so many different toppings on a sandwich; to me, that is not a good thing. read more

This is the second time that we come here, and both were excellent, not only the food (I'm vegan and my husband vegetarian) but also the services. Thank you, Sabrina and Kristopher. read more

I was ordering my sandwich and the lady that was putting my lettuce and tomatoes and hot peppers was rude as hell then she gave me the sandwich to the cashier and she said have a good day with an attitude read more

Love this place, the people are diligent and friendly, sandwiches are super tasty, always have a great experience when I walk in the door. 0 complaints read more

Came here after a redeye, famished. They delivered. Best sandwich I've had in this neck of the woods

Help!! I'm allergic to spicy peppers. I asked specifically for no peppers and you repeated it back. Seems you put extra peppers!!! Why would you do such a thing?? Trying to poison your customers? read more

This is one of favorite places to eat a sandwich! The food is always simply amazing and we will continue to come here atleast twice a month or more. I would definitely recommend it to anyone! I always get the hammie but all of the sandwiches are great and their shakes are to die for!! read more

The first time we telephoned our order in for a specific time, when we arrived we still had to wait 20 minutes. This time our food was hot and ready with a little apology gift included! Good customer service goes a long way. The loaded potato soup and brocolli cheedard soup are good. The sandwiches are decent as well. Only thing is they don't have many vegetables to choose from for toppings nor do they have vinegar. I will go again for a work lunch read more

Potbelly - When Potbelly makes it right - Sandwiches Near Me - Irving, Texas

Delicious sandwich wasn't busy at all unlike OTB next door

I ordered on the app 15 mins prior to arriving, sandwich wasn't even started when I got here? Hardly anyone in the shop....There's a lot of sandwich options out there, guess I'll go try the others from now on. read more

I had never been inside of this place and wasnt sure what expect. Well very nice looking first counter person who turned out to be the Manager when I asked after the purchase. I told him tuna on wheat, then I asked when do i tell what i want it..... next person ..... 4 people with head down and i waited.... finally I asked when who do i tell what i want on my tuna sandwich... it will be a minute ...... wait ....... what do you want on it .... i tell non existent smile ... i asked about my drink ... that comes when you pay....... i wait ...... finally i ask the girl about drink and shes not happy. The next girl comes to cashier ... same question.... when you pay........ ok....... then the girl has my food 2 soups and a sandwich. ..... soup is all over the outside... she says want a bag .. i kind of chuckled and said yes and could you wipe the side .... jeeze she starts talking to other girl both start staring and im looking right at them .... i even told the girl would you want to soup all over your cup? Then i had to ask for drink again... immediately the 2 are gossiping andvataring at me again. Terrible service, acknowledgment and the Manager was oblivious to the whole situation. When i asked who was Manager one of the heads down people advised then said what can we help with. Nothing. But the sandwhich was delicious. So good food and staff sucks. read more

I was so excited a way back when Potbelly's moved to Dallas. I was introduced first in Chicago by brother and we got Wrecked. The ones in Dallas have a very similar feel (guess that's the definition of franchising). This one in Irving is close to work and they handle their crowds with ease. It's fast and easy the the sandwiches are great. I got a chuckle and corrected when I ordered the new sandwich as "Chubby" instead of "Clubby". Theater of the Mind fadeaway "I'll have a Chubby." "You sure will sweetcakes" Cue the porn music. Last time I tried to order online to pick it up fast. But I apparently only ordered chips for $1.08 and had to wait in line. I'll pull out the users manual and try it again next time I need a quick to-go Potbelly. read more

Had the grilled chicken and cheddar with chocolate brownie cookies. Great prompt service and awesome customer service. Highly recommended! read more

Potbelly - Brownie cookies - Sandwiches Near Me - Irving, Texas

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I have become fairly obsessed with Potbelly, I must admit. This is my favorite workday lunch spot in Irving. They get pretty crowded at lunchtime, but they really know how to make that line move. I love when they have live music at lunchtime, but they haven't been doing that lately, and it makes me sad. My go-to is the Mediterranean Chicken (skinny style, please). It consists of chicken breast, hummus, red peppers, and feta- and supposedly cucumbers, but I don't get the cucumbers because cucumbers are gross (fact). I daydream about this sandwich a lot. There have definitely been days on which I have packed a lunch for work, and sometime mid-morning the Mediterranean Chicken starts calling my name...sorry, Lean Cuisine, you lose. The Skinny Mushroom melt is also in the rotation, when I feel like mixing it up. Which isn't often. I had an Oreo milkshake here once. It was fabulous. I love that they have Pop Chips, but I do wish they would carry some other flavors besides BBQ. And I wish they would stop carrying Zapps because Zapps are delicious and I don't like having to look at the lustfully while I crunch on my Styrofoam BBQ Pop Discs. My only other Potbelly gripe is that it gets to be a little pricey since they don't really offer any kind of a combo. I mean, they do have a "skinny pair" thing where you can get soup and a sandwich for $6.60, but A) my Mediterranean Chicken is not on that menu, and B) it doesn't include a drink. My standard order (Med Chick, chips, drink) is right at $10. That's pretty high for a weekday sandwich shop lunch. But I love it, so I will continue to fork it over. Also, there is this one cashier who works here and he is freaking adorable but I think he's probably about 20 and I am not old enough to resign myself to being a cougar just yet. So, much like the Zapps, I will continue to admire him from afar. read more

I ordered the pizza sandwich on the app for pickup. I hate mushrooms and it was pretty much a mushroom sandwich which doesn't really resemble a pizza. Anyway I picked the mushrooms off and ate it. Not a fan of that sandwich. I'll try the wreck next time. Nice place, clean, nice people too. read more

The staff here is awesome!!! The sandwiches are good. I wasn't all that pleased with the one I purchased but I'm funny about tuna and chicken salads so it was a bit adventurous for me to begin with. That's no fault of the establishment. All the ingredients were fresh and tasty. The sweet tea wasn't really the sweet I have come to expect of Texas but it wasn't bad. This place supports local musicians and provides live music on different afternoons/evenings. read more

I must say you have to come in here to eat the staff is awesome. They make the place and the atmosphere here so enjoyable to come in and relax. The food is great I love there Mediterranean salad if you want to go on the lighter side but if you feel like pigging out like I do get a wreck sandwich all the way with a Dr Pepper. And try their cookies. read more

Potbelly - Love their salads - Sandwiches Near Me - Irving, Texas

Ordered a big Mediterranean Sandwich on wheat,no chicken. Delicious! Unique atmosphere for a sandwich shop. Friendly staff, line was not very long so I went right through. Not the best selection of chips. Overall good experience and I'll be back! read more

Potbelly - Sandwiches Near Me - Irving, Texas

I'm a genuine Potbelly fan. They make some of the best sandwiches in the area. Good bread, especially the multi and flat, good choices, good soups. The chicken salad sandwich and Mediterranean with chicken on flatbread are outstanding. The pepper mix is hot heaven. I'm not in love with the decor -- it's their theme, but it's cheezy. And the service at this particular location is a little slow. Best to go a little early in peak hours. read more