Please don't offer roasted red peppers which are red,sweet and tasty and then put spicy hot yellow peppers on my sandwich. I'm not complaining to door dash as they did not make the sandwich but Potbelly Manassas Shane on you. Down $14 bucks and I have a burning mouth. read more

Stopped in at this potbelly location to meet up with a few friends for lunch. Overall the first impressions were very nice - bright and clean, and the staff were pleasant and helpful. This was my first visit to any Potbelly location. I ordered a steakhouse beef sandwich and had it customized according to my wishes. Nice selection of toppings as one would expect. Unfortunately this sandwich missed its mark in several areas for me. There was nothing wrong with the sandwich, but in terms of taste I've had far tastier roast beef or steak and cheese sandwiches at many other restaurants in the area. And unfortunately I really struggled with the value proposition for my lunch. I know food and labor costs have gone up for all restaurant operators, but I've had similar sandwiches at other establishments that were priced less and offered a far better value to me. So unfortunately I won't be able to put this on my list of preferred restaurants. Perhaps your experiences will be better depending on what you order. read more

Potbelly - Sandwiches Near Me - Manassas, Virginia

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Ordered no onions and lite mayo for delivery and this is the mess that shows up. Not the first time at this location. Wondering if they actually read the tickets or don't care. read more

Potbelly - Sandwiches Near Me - Manassas, Virginia

I asked for everything except Onions & Mustard & they put Lettuce, Tomatos & Mayo. If the indian dude is making your sandwich double check. I had to hurry on my lunchbreak & didnt realize till I got back to work. Not going to that Potbelly again unless I'm in the mood to triple check. read more

Potbelly - Sandwiches Near Me - Manassas, Virginia

We had a large catering order with multiple different sandwich customizations and the Manassas location hit it out of the park! Everyone's order was perfect. Food was delicious. Highly recommend. read more

Hit or miss...when I don't think too much about it..food is when I'm really craving it...well it's not so much then.

Was so hungry didn't get a picture but I'm glad I stopped by for lunch! I got an original A-Wreck sandwich on wheat bread with the bowl size of mac and cheese. I am stuffed. So stuffed. The A-wreck sandwich wasn't overflowing but also didn't skimp on any of the toppings/meat. The sandwich was toasted well and wasn't dry. The mac and cheese was also very tasty, I am a big mac and cheese fan. TMI I had to take two lactaid to eat this it's so yummy and cheesy! Haha. The customer service was very nice and efficient. It less than 10 minutes away from my workplace so whenever I don't have lunch I will stop by. read more

Employees don't know how to use the computer systems, neither does the manager. Let my order sit there as "received" and never marked it in their system as being prepared (which sends the order to doordash so a driver can accept/deliver it) I called after an hour (took 3 times to get an answer) and let them know the reason nobody was picking it up was because they did not send it to doordash and the employee said "ooooh i see that now. Yeah, thats what happened. Well the manager is on the way to you with it now anyway" great! But no. After another hour I called and the manager himself answered and said he could "TRY to deliver it IF I have time.". This is 2 hours after the delivery window and the entire problem was an employee not sending the order through to Doordash. It's food, no big deal in the long run, but I didn't get to eat lunch on my break yesterday and had to deal with a rude person instead. I'm sure they won't miss my business, but they did lose it. read more

This was so delicious. I inhaled that Oreo milkshake so fast, i was almost embarrassed. Lol... that chocolate cookie was so soft and so yummy!!! I got the mac n cheese and added bacon and they were not skimpy on the bacon at all.. i almost thought i ordered bacon with Mac n cheese... lol.. but that's not a complaint... did i forget i was on a diet? Yes... and i will i forget on purpose just to eat there again, yes. I also had a sandwich... but i can't remember what it was... it but had ham, turkey, and roast beef on it... and man o man was it good... I wish i would have taken pictures of it... but i ate it so fast.... it was no time for pictures lol read more

Made an online order for delivery the following day. It did not happen. When I called, I was told they don't deliver on Saturday or Sunday and the order had been waiting for me to pick it up. No indication was given on the website that there was no such service, and the charge for delivery was on the receipt. When o asked what was going on, the store said I should not have ordered via the Potbelly app, as it is not dependable. BUT, the store made no effort to reach out about the situation. It was my fault, not theirs. So, let the buyer beware with the Manassas store. read more

Very pleased with the quality of the meats and overall flavor of the sandwich. Great taste, great value.

*Drool* Today was my first visit to the Potbelly in Manassas. I go to the one in the Reston Town Center (Reston, VA) - at least once a week. But I've been lusting and dreaming about the Wreck on Wheat at the Manassas location - with everything, including extra hot peppers and one of their delicious, massively large, sour, crisp dill pickles, sliced and quartered lengthwise. Was out running errands today, taxes and financial stuff. My Mom and I visited here for lunch. She has never experienced the goodness of Potbelly before. She opted for the Turkey on Wheat - and I of course, the Wreck on Wheat, with Dill pickle and a bottle of water. The sandwich was, as always, very tasty. I love the Wreck so much that I almost want to make moaning sounds as I am eating it. Like: Mmmmmmm, this is so damn good! Mom really liked her sandwich and commented a couple of times about how much she liked the wheat bread in the sandwich. I will be back here of course! read more

Potbelly - Sandwiches Near Me - Manassas, Virginia

I ordered the grilled chicken bacon sub and it was just cheese melted on the chicken very disappointing.

I go here frequently. No issues and staff is nice. They forgot a cookie once in my bag one time. They made it right the next time tho so I have no complaints. Salads are really good too, better than a lot of salads I have gotten from other fast food places. I usually preorder because I hate to wait. read more

Literally had a long ass hair in my loaded potato soup. I approached the manager about it and he walked away from me before I could completely finish my sentence to pour me another bowl of soup from the same place I just got the bowl with hair in it. Instead of dumping the entire thing. Which I thought was weird. Offered me another option which i I declined. As I was getting ready to leave he approached me and refunded me a portion of my combo I believe I'm not sure. But it's appreciated. Which is why the review is not one stars. read more

I frequent the Potbelly in Sterling, close to the office and have started taking my son to the one in Manassas on weekends for lunch. What is great about this Potbelly is how they have realized that they are in a small town with lots of families and have tailored their service to take advantage of this. On weekend afternoons (not sure when else) there is a guy and a guitar singing kid-friendly songs and talking with the kids. In October on Tuesdays, every table had baloons, kid's activities and crafts. For me, the "Wreck", loaded, is the ultimate sandwich (not to compare with a 5 Guys burger though!). The amount of spiciness from all the peppers is pretty incredible and I wonder how they can get away with offering everyone that amount of heat by default on a sandwich. For me it's just right though! My son discovered the Pizza sub and has never looked back. Any place which sells pizza in a sandwich is perfection in his world. My only wish for Potbelly's would be to offer half or 3/4 sandwiches. The Potbelly company is starting to offer kid-sized sandwiches in some areas which will be good. Co-workers and I have tried the salads a few times, but weren't able to get the same "Wow!" party in our mouth like with the sandwiches. read more

Ordered a flatbread mushroom sandwich, an Italian sandwich, and a Mac n cheese. Uber driver shows up with 2 beverages and a turkey sandwich. I refused order and u er eats gave me my refund. Employees at store do not answer the phone and neither does corporate customer service. Also, it took them an hour to make my small order. Last time customer. read more

I sure prefer this place over subway/quiznos. They have a very.. western type of atmosphere. The menu looks like it was written with chalk. Their milkshakes are small, but yummy (plus you get a little cookie with it). The prices are pretty fair. Sometimes they have live music playing as well. read more

I have catered Potbelly sandwiches for many gatherings and each time I could not be more pleased with the outcome. The order is always accurate, the condiments and toppings organized and divvied up into their own containers, and the sandwiches delicious! read more

Outstanding service, fast and easy move through the line. The restaurant is always clean and tidy. Employees are super friendly and always have a smile on their face. My favorite is the chicken salad salad and they always give me 2 dressings! Love the oatmeal chocolate chip cookies. The past several times I've been there, the cookies have been hot like they just came out the oven. Oreo shakes are soo delicious, made with alot of oreos just the way I like. A great place to get sandwiches if you are in the area! read more

Potbelly - Chicken salad salad - Sandwiches Near Me - Manassas, Virginia

Unfortunately I found a long black hair in my sandwich. Pictures below. This isn't the first time this has happened at this location. The first time I let it go as I know it happens but for a second time definitely disappointing. Probably won't be back to this location read more

Potbelly - Hair in sandwich - Sandwiches Near Me - Manassas, Virginia

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Went in with hopes of getting food for family, and left with my expectations at rock bottom. I ordered a turkey avocado sandwich and it came without the main ingredients. Other sandwiches had condiments that I didn't ask for on them. Most of the sandwiches were burnt and extremely crunchy on the outside. I usually come here once in a while with satisfaction, but I hope the next time I go isn't similar to this time. read more

I libed in manassas for a long time and I have to say that I love coming to this place. They have the best sandwiches.

Good customer service! Meats & produce are fresh! Order extra hot peppers -gives your sandwich an extra depth of flavors. read more

Potbelly - Sandwiches Near Me - Manassas, Virginia

I have had a wonderful experience with the friendly and speedy staff with many catered events. They are always timely and handle all orders with care. I will continue to return because of their unparalleled customer service! read more

Stopped into this shop on several occasions, today was unlike no other. Exceptional service, always greeted with a smile! The staff here go out of their way to make you happy. I have a regular sandwich that I get when I come, today the manager suggested the turkey club and I went with that and the potato salad (which is surprisingly delicious) I usually get the Mac and cheese, but wanted to try something new. So, today was a good experience! They have live music during the lunch hours quite frequently and if you miss the live music, no problem there is always something on the radio! Make sure you visit this place and they have an app which I honestly haven't tried yet, but I know it offers free food and other perks! read more

Potbelly - Sandwiches Near Me - Manassas, Virginia

Food was great but I happen to look at my bank statement and noticed I was charged on day I WAS NOT THERE! What's up with that? I decided to yelp this just in case an employer reads this, stop making fraudulent charges because it's a CRIME! I only have them my card once on a Sunday for one price and was charged more on a Tuesday and I wasn't even there! I will pray this is a mistake and if someone needed a meal they could've asked but don't do people who work hard their coins like a fool! I will go back, and pay cash. Trust cooperate is being called. Namaste read more

Fair customer service and fair sandwich, the only reason they have three stars is because of their milkshakes.

The Good: For some reason I also go to Potbelly Sandwich Works whenever I visit the East coast. Why? I have to clue but they have some good sandwiches. They have some really good shakes. The Bad: The size of the shakes are so small, like smaller than In-N-Out, you know once you start drinking it you'll want another. The Ben: Check'em out. I highly recommend them if you are at Dulles airport.. read more

Placed a catering order on Sunday. Picked it up Thursday. Five days later, and they hadn't made the items I needed to complete the order. What they WERE able to produce cost a total of SEVENTY DOLLARS. FORTY dollars for a tiny (wilted, half-empty container of) salad that barely fed three people, and THIRTY dollars for a plastic tub of soup that was the equivalent of four cans of Campbell's) - also not full. The manager's solution? "Hang around and we'll bake up the things that aren't ready." And..."come back next time and I'll give you a free...something." Yeah. Great. Don't worry. There will not be a next time. Total disappointment, absolute dreadful value, and miserable customer service. AVOID. read more

Potbelly - A half-empty container of wilted salad - $40. - Sandwiches Near Me - Manassas, Virginia

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I decided to try potbelly again today for lunch. The two previous times I've been here I was unimpressed so it took me a while before trying again. I ordered the original chicken salad sandwich on wheat bread minus the provolone cheese and a chocolate brownie cookie. The chicken salad sandwich was ok but not better, and maybe not even as good as subway. The sandwich was kind of dry and the chicken salad wasn't very flavorful. The bread was ok but nothing special. The chocolate brownie cookie was one of the best cookies I've ever had but I'd still prefer a good old fashioned brownie. Not a bad sandwich place but I still prefer firehouse, subway, panera, or Atlanta bread company. read more

Fresh sandwiches, taste pretty good, perfect crunch, but flavor overall doesn't stick out as much as it should, smoothies and shakes are by far the best ones I've tasted, there thick and tasty and would go back for more. The service is pretty good, workers give good vibes, took care of me, and didn't mess around. food came out fast. The price compared to other places are average, but definitely worth it. I recommend this place if your looking for a fast to go sandwich, bravo to management. read more

Satisfying lunch. Only been here once. Reminded me of Quiznos, another sandwich shop that I only went to once. (Nothing wrong with it, just happened that way.) Pick your bread, pick your meat/cheese, they toast it, top it with your choice of veggies, condiments, spices... I had tuna, lettuce, tomato, and onion. Hard to mess up. It was reasonably good. They had other stuff on the menu, soup and chili I think. Not sure. Reasonable price, nice friendly staff. Ate there a second time. Consistent with my first visit. Recommended. read more

Gone downhill. I used to love this place. Last two times, no toppings on my mushroom/vegetarian sub except for extreme amount of hot peppers. Won't be back read more

I have always been a fan of Potbellys..My family and I eat here several times a month. Over the past few months I have noticed a decline in the service..groups if young people behind the counter who are more interested in joking and playing around than serving customers. For me it all came to a head a couple weeks ago..I walked in late afternoon and once again the group of staff were huddled up behind the register..boisterous and loud..but this time they were around a guy in a dirty sleeveless shirt who was eating McDonalds. He had a burger in his hand fries and a drink on the counter..waving his hands full of food over trays of baked cookies sitting in the counter. As I watched him strands of condiment covered lettuce flew off his burger and landed on the tray if cookies..a young women standing next yo them calmly picked the lettuce off and dropped on the floor..and continued chatting. At that point I lost my appetite and left. I realise that its cheaper to hire kids to work fast food..but the owner needs someone to manage their behaviour. What ever they are doing is not working. read more

Potbelly - McDonald's food being eaten in the food prep area with trays of cookies being peppered with flying burger bits. Nasty! - Sandwiches Near Me - Manassas, Virginia

This place has potential but mismanagement is the key. The place is usually unprepared for lunch time. Usually they have a big catering order they are trying to make at the same time taking customers. Always seems to be rushing and not even people behind the counter. Manager needs to train them properly. It is usually like a mess. No cutlery some days, some days soda machine doesn't work, some days napkins are not there. Other days they have some guy playing horrible music. Only reason to go there is food. read more

Worst potbelly! My husband wanted potbelly for his birthday, we ordered online. They didn't put the right toppings on his sandwich either. He tried to redeem a free treat he had and we got charged again for the whole order. It was a big order as well. Spoke to their manager twice, a few weeks later we still haven't gotten a refund. Will never be back. read more

Service was very slow and tuna and chicken salad is very dry and not much taste. Only two people working on a Saturday. Won't be back.

Tasty sammich. I got A Wreck, good flavor, peppers add a nice spice, tasty bread. A friend got the wreck salad, said it was tasty. Oh, and good oatmeal choc. chip cookies too! Great service and selection of drinks. read more

Sandwich was good... nothing special... service wasn't wonderful but not horrible either... we got what we needed :)