I have been going to this location at potbelly's weekly for years and I'm not sure why but the workers there are careless. I had two bad experiences there recently. The first issue occurred when I was ready to pay. The employee who made my sandwich was standing at the register texting on his phone and was too distracted to turn around and help me. I found that completely unacceptable from a customer service standpoint. The second issue was with my order itself. I specifically requested no cheese on my sandwich, but it was made with cheese anyway. After it was remade, I noticed the employee was wiping down the counter with a dirty washcloth and then touching other surfaces while preparing food. Had I not asked her to change her gloves, she appeared ready to continue handling my food without doing so. That raises serious concerns about cross-contamination and basic food safety practices. Overall, I'm very disappointed with this location. Between the lack of attention to customers and the food safety concerns, the experience fell well below expectations. read more

We had to-go orders from this Potbelly for a couple of times recently. Both times went very smoothly, we just ordered on the phone with their app, even took advantage of a free sandwich each time, the orders were ready at the time promised. Staff members were polite and efficient. The restaurant was nice and clean. Since they have three to-go parking spaces in front of the restaurant, and each time there was one available, so, parking was not a problem. But I could see that if you eat in, parking could be quite limited, as the parking area was very small. The ingredients of the sandwiches were very fresh. Both times we ordered a multigrain avocado turkey sandwich for each of us, that came with avocado, turkey, and cucumber. We just added lettuce, onion, and tomatoes. It was tasty even without seasoning. The first time it was for lunch, the crust of the bread was crunchy with a soft inside, that was very delicious. However, the second time it was for a quick dinner on a Saturday on our way home, the bread did not have a crunchy crust, it was a disappointment to me, as I was craving for that perfect bread. However, this time they did not skimp on the fresh avocado, unlike the first time. When we want a good sandwich for a quick meal, we will still return. read more

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This Potbelly Sandwich Shop is in the center of the shopping area. If you don't know where it is, you may need the assistance of your GPS the first time. When you find it, the parking is pretty easy, actually easier than if you have to go to the Glen - so this is a preferred pick up location. The store itself is pretty quiet inside and easy to find your order. We usually order online and pickup is quick and everything is as expected. Today we gasp... went and ordered in person!!! The service was friendly and quick. We'll probably be back and take advantage of the next coupon deal. Would recommend signing up for the Potbelly Perks if you frequent these places often. The sandwiches are made well and continue to be go to favorite spot. read more

Potbelly - Indoor seating area - Sandwiches Near Me - Northbrook, Illinois

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This was the worst experience I have ever had at any dining establishment in recent years. Put in a mobile order well in advance, in hopes of having a nice lunch with my 2 year old son and husband. Approximately an 2 hours before my order was to be prepared, I made a quick call to confirm my order would be ready for pick up 1:30 PM. The employee assured me everything was great! 1:32 PM arrives. My starved 2 year, myself and my husband get there. No sandwiches More time passes by. Still no sandwiches? We are informed, despite having a PAID receipt on their POTBELLY APP (with pickup time) and transaction on our CHASE BANK app, that no payment was made. We were pressured to pay now, again, a second time. We pay. It's now well past the pickup time. STILL NO SANDWICHES. All this despite that the APP is stating my order is, and has been, ready. So basically the restaurant can decide to randomly drop people's orders, fill or fulfill them at their own whim with NO COMMUNICATION WHATSOEVER. We could have sat there until 3:00 and no sandwich would ever be made, despite our order being "ready" Priority is very clearly being given to customers ordering at the restaurant and not "ahead" on the app..... ok. My 2 year old is crying and starting to lose patience. Finally we get food, well past the order pick up time. Due to dietary restrictions, one sandwich was to be made without eggs. It was very clearly ordered that way on the Potbelly APP. Spoiler alert: Both sandwiches had loads of eggs on them. When we brought the sandwiches up, they then proceeded to argue with us that one of the sandwiches did not have eggs. BOTH SANDWICHES WERE LOADED WITH EGGS! They finally proceeded to remake said sandwich. I could hear one employee reading the order out loud to the other employee making the sandwich. The vibe, I got from this (very audible dialogue) was I was being the inconvenience for ordering my sandwich a certain way. Rather than them making it incorrectly. Personally if a customer brought me a sandwich after all this hassle, made wrong, I'd just fix it and move on with it, not argue with them. It was just so much hassle, time waste, and stress, no one enjoyed their food. A nice family lunch absolutely ruined. I guess lesson is, don't mobile order your food, because you won't get it here and it won't be made correctly. Or even better, just don't eat at this Potbelly's. Lesson truly learned. read more

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I had lunch here with a group of folks last week, and we all had a great experience. Sandwiches were all assembled and delivered as ordered, and no complaints! The staff were great to deal with and will definitely be back when in the area! read more

Been coming here for over eight years since since this original strip mall was built on this tiny little corner. This place over the years has been super consistent and always busy which is a good sign. The challenge to coming here is the parking because the parking is super tiny and very limited. I have never had a bad experience at this potbelly and all of these years, despite all all of the different employees who come through here. And as we all know potbelly has some type of formula to maintain the consistency in their food and the size and the timing. Truly enjoy this place especially if you need a hot sandwich and you can always customize because over the years they've changed the bread offerings the skinny option, and now being able to even double the meats. And if you have room always go for a shake or some of the desserts and cookies, because they are delectable. read more

Every time I've had to call or walk into this shop, they've been super helpful, especially when approached with kindness. Today, when I walked in, the manager (Tina?) was the first person to greet me. She had a genuine smile, asked about my day, and took my order quickly. The person who made my sandwich was also professional and patient even when I had a brain freeze about what the sandwich I wanted was called and couldn't hear the question he asked. The shakes are DELICIOUS. Their cookies are divine. I appreciate this location and might try a little harder to add it to my rotation for when I'm craving a hot sandwich and an indulgent shake. read more

Worst customer service ever at this shop. They don't acknowledge customers, my pick-up order wasn't even checked or made, beyond 15 mins and young male employee brushed me off when I inquired and said "I don't know where your order is. We are like really behind. If you want to cancel, go ahead. We don't give your money back. Corporate does." This shop is the absolute worst and now I have to call corporate to get my money back. Don't even bother. read more

Pls don't go to this Potbelly's (in Northbrook right next to crumbl) Just left and it was the worst service for a big franchise. - young man at the register was on his phone the entire time and ignored for several minutes us as we STOOD IN FRONT OF HIM, waiting to pay. We had to tell him what we got 3x and he still wasn't paying attention. I got a kids meal and had to come back and tell him that he forgot the water, cookie and applesauce. - the supervisor I believe, tall lady with glasses walked by and no acknowledgement from either of them. The customer behind me said "it's always like this, they have the worst service." - only giving it 2 stars because the lady who made our sandwiches was nice and gave us our order correctly (even though she said she couldn't check on a price because she "had no time") we thought maybe her shift was ending so we let it slide. She even tried to explain our order to the kid but he didn't care or understand. Potbelly's needs to reevaluate who they hire and how they train employees who carry their name, especially at their Northbrook location. read more

I work by this potbelly and there's a good number of companies in the area that makes lunch time pretty busy. I never really have an issue with long wait time because they're pretty quick and efficient. The store is pretty clean and the staff are friendly. read more

I have a new favorite sandwich shop. I used to go to the original location in Chicago when I was in my 20's and hadn't been back since. I never thought it to be a spectacular sandwich back then so I had no desire to go back when they got franchised. A friend of mine told me about a BOGO offer so I decided to check it out since I like good deals. I'm was pleasantly surprised at how much better it's becomes. So many ingredients to choose from and lots of hot options. I've been coming back since. On occasion I still enjoy the nice snap of a Jimmy John's sandwich but this has been my go to place lately. read more

Super shop for fest sandwich and delicious soup ! Never enough. Looking forward to come back soon

I believe this location deserves 5 star review because not only was my food delicious and perfect when it arrived but I had amazing service from Davonna when I called in. I was having online issues ( my end)- and she assisted me and I could feel her positive attitude! I had meatball sub today And coffee shak read more

i had the blta sandwich tasted good and tried the cookie butter shake was disappointed by false advertisement

Very upset with this location. More than a week ago, this location couldn't fulfill my order due to chemical issues in the place (they had to close down). They didn't put anything on their online order system to notify customers about this, and I ended up ordering and going here just to get my refund receipt given to me at the front door. Oh well. Even worse, it's been more than a week since then and I still haven't gotten my refund. I've called 4+ times, being told each time that my refund was sent up to the "store assistant" and "refund company". Nothing ever went through. The employee seemed to be sorry on the phone, but I don't understand why it is such a long process. I want my $20 back! It really shows a lack of communication and teamwork between the franchise company and the restaurant. Still waiting on my refund, never came. Says my refund was "processed" this afternoon but I never got the money back on my checking account. Never returning to this location. UPDATE: Got my refund this morning after a long wait. Changed my review to 3 stars. read more

I come into this Potbelly location often. My go-to is the flat chicken salad sandwich with everything, including avocado, with a bowl of chili loaded. It's on point every time. Another positive thing about this Potbelly location is the awesome outside seating area. While we are approaching the winter months, it's not ideal; however, in the summer, it's awesome to be able to sit outside and enjoy the weather. There is also a rather large parking lot so it's nearly impossible to not find a spot. At times, it looks like this location is slightly understaffed but the employees always do their best with smiles on their faces. Davonna, Mike, and Ashley specifically always go above and beyond and are extremely helpful. *They currently have a sign hanging around the location with wages starting at $15 for team members and $17 for shift managers. Definitely will be back as always and encourage others to visit this location as well! read more

It gets really boring eating lunch at the same handful of places week in and week out. That's why the opening of a new quick-service place in the area is so eventful. But it's not very often that one of the old standbys updates its offerings and injects some excitement into my humdrum 1pm routine. However, that is exactly what Potbelly has done by introducing the Mediterranean sandwich. After one try, I became an instant fan. Now that I've had six or seven, I can say that this is the best thing for sale at Potbelly--and yes, that includes the chocolate-chip cookie. This sandwich is that good! Mildly spicy hummus, roasted red peppers, artichoke hearts, and cucumbers (on wheat and hold the feta for me, add onions please): I love having a meatless sandwich option that actually tastes good. I don't miss the cheese either. Potbelly has promoted the heck out of this sandwich on buses, cabs, and even the radio, so I hope that it is here to stay. I'll be eating one per week as long as they sell them. read more

This location does an amazing job on getting orders completed quickly and the line moving. Good food and they do a good job of not letting the shakes overflow and make a mess. read more

can't even get an order correct as simple as no cheese we ordered 2 times there and said no cheese twice each time but cheese still came on the sandwich. DONT GO HERE read more

Potbelly in general is my favorite sandwich restaurant, but this location in particular is stellar! I don't have a ton of time during my lunch break on work days, but even with my limited time, I always know I can go in and be served quickly with enough time to grab and go. I'm pretty basic and usually go for a turkey sandwich (original size) with everything, especially the hot giardinera (some of the hottest peppers I can find!), but I've had one of the managers, Ashley, recommend some new food to me. At her suggestion, I tried the Cuban (and ordered it several times thereafter) when it was on the menu and the lemon cookie as well. She also suggested I download the app, and since I have, I've gotten freebies via the Potbelly Perks program, like a free cookie for registering, free shakes w/a purchase, and other things. Anyway, I go here about once a week for lunch, and sometimes bring sandwiches home for dinner (esp. on BOGO days!). If ever I have extra time, I like sitting in the nice little outside area as well, but I usually buy and go due to my busy schedule. Glad it's around! Will always be back! :) read more

I really like these hot subs. I'm thinking they have around eight different subs and three sizes. They now have a 'big' sub that works for my appetite. I usually get a 'big' turkey with extra meat on wheat. They will remove the soft inside part of the bread for those that don't want all that bread. I always get extra hot giardiniera on mine and it's pretty hot so beware. I like the guitar playing and the tables and booths. It's comforting. I'm told the shakes and cookies are great but I've never had them, I'm just there for the sub. All the Potbelly's are pretty consistent in my area of the North Shore. read more

Potbelly - Sandwiches Near Me - Northbrook, Illinois

This Potbelly in particular has really impressed me. As a veteran of the customer service industry and a current business manager, I am more and more thrilled with their service every time I stop in. First off, their facility is always clean including the bathrooms. This is a huge plus from the customer perspective because stores and businesses with cleanliness at high level are typically high performers in all other areas. Secondly, the staff! Huge, huge compliments to the staff and management. After going there 3 or 4 times, the gentlemen and young lady who had served me prior already had my favorite order memorized and convinced me to get the app which has already saved me a ton of time and money! Managers, give everyone there a high five for me because service like that takes effort! Keep it up Potbelly team! I work right next to you guys so I'll be stopping in for my Wreck again soon. read more

I arrived several minutes BEFORE an unannounced early closing and was refused service by the manager of the store and forced to leave. Very unprofessional even for fast food. read more

Ordered online... showed up and store was close... what a pain... second time I've had problems. Try a different location. Hopefully Potbellies can better manage their store hours and mobile orders... I wasn't only person to order online and pay and then show up to see store closed at 7 pm even though hours said 9 pm read more

Sandwiches are fine, and my review is for the charge/refund problem I had with the store (984 Willow Rd, Northbrook, IL 60062). I placed an order online and immediately noticed that I ordered the wrong sandwiches. I called the store right away (seven hours before my pick-up time) to cancel the order, and placed a new order online. I was told that I would receive a refund in a few days for the canceled order but now one week later, no refund has been issued. Called the store again and they again promised to refund me. My credit card statement shows that the store charged me for both orders. I filed dispute with my credit card company. This is all unnecessary and waste mine and others time if the store just does the right thing and refunds customer promptly. read more

Like the food; process can be frustrating and slow. More options like an Italian combo would be nice. Adding aioli dressing would be nice.

This is a pretty decent Potbelly's. The first few weeks were a bit rough. It took a while to work out the kinks but my last several visits went extremely well. The staff is super friendly and they all seem to enjoy working together -- which is always a bonus on the side of atmosphere. My only complaint is that they claim to deliver but do not tell you until later that your order must be $25 or more. Sadly, they lose our business to Jimmy Jonns on many occasions. read more

I like the sandwiches here. They offer a great number of toppings for you to put on your sandwich. This Potbelly is conveniently located for me. The parking here is good. This location does get busy around lunch time so you know. They do take online orders but they aren't the best at getting them ready on time though. read more

I always get great customer service, and excellent sandwhiches. Their chili is really good too! Wish they delivered, as another reviewer stated, I would give them more business if they delivered! read more

I was in the area and decided to eat lunch here. I've always loved their sandwiches on multi-grain bread with hot peppers, but was the first time that I ordered a salad. The Mediterranean Salad was very good. It also had hummus, feta cheese and artichoke hearts on spinach reminding me of great salads that I recently ate in Greece. Service was good and quick. read more

Potbelly - I like the name - Sandwiches Near Me - Northbrook, Illinois

Awesome hangout spot When I come back into town, Potbelly is a favorite for catching up with people. It's cheap, delicious and a great place to hang out (sometimes for hours). Their "Wreck" sandwich is fantastic. Turns out you don't need a footlong to be full. And their milkshakes are great too. Ambiance and Service 5/5 Food 5/5 Value 5/5 read more

Best service. Friendly and knowledgeable. Sandwich maker talked me into the soup which I had no plans on getting. Cashier helped me with my app. read more

My husband and I were never at a Potbelly before. We stopping the on Skokie and Dundee in Northbrook. I was quite impressed with the cleanliness and the system they have. The food was amazing and EXACTLY what we wanted. And I have food allergies. Definitely coming back to that location. Must be the management. Outstanding read more

Wow what a shit show. Incompetency at its best. Nice people, terrible training and management. No one knew what they were doing. A complete shit show. Not going back to experience this again. read more

What differentiates this Potbelly shop is the nicely shaded, serene outdoor seating! Perfect spot to enjoy a quick grab on a sunny day. Simple menu with just the right amount of options. I'd say Potbelly's highlights are their warm toasted bread and the mini salerno butter cookies that come on the straws with the shakes! If you're concerned about a potbelly (ha) opt for the "skinny" sandwiches. Just as satisfying. read more

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Rude rude rude! From the sandwich maker to the manager this was a less than stellar experience. First you have to deal with being harassed on how you wear your mast. Then you will get attitude for not using the proper lingo for ordering. The manager seems annoyed at being at work and nobody seems to want to be there on staff. I will skip this location and take my business elsewhere. This will be the last time I go here and I will go elsewhere. read more

You always know what you are going to get at Potbelly's. Food is very consistent and they have added a few new things to the menu. The Clubby (Ham, Turkey, Bacon, Provolone, and Ranch dressing) and they also added a Kids menu which is basically a half sandwich. I have never had a bad Potbellys. Italian on White, Everything except the oil, Chocolate Oreo Smoothie....done. read more

Was so bummed after my visit there today. Yes, I realize that it's a sandwich shop, but I visited with a group of friends knowing I could find something on the menu I could eat. I am a celiac and the workers were so unkind and rude. I asked which soups were Gluten Free and the man proceeded to give me a document that honestly was typed in 5pt font and told me I could look it over myself. Then, proceeded to take the order of the person behind me. I ended up with a bowl of vegetable soup. As a celiac, I usually chose the restaurants that I can eat at. Never again will I suggest Potbelly's. Was extremely unimpressed! read more

The guy at the counter pays more attention to the female customers than doing his job

When ever I come here the staff is always very friendly. Recently Jen took my phone order to have it delivered to my location even though I wasn't in their delivery zone anymore. She was very professional, friendly and willing to help. read more