I picked up a Togo order from Potbelly in southlake, when I needed to stop nearby for a meeting and another stop! Staff was friendly and the store well maintained during my stop. My food was ready when I came in, on time! My sandwich was good, and what I had expected for a chain sandwich shop! A great choice in the area if you are looking for a quick bite with brand recognition. read more

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We looked up and discovered there is a Potbelly's near by, haven't been to one since some good food memories eating there when I was temporarily working in Central DC back in 2005. Today's late lunch it was: YUM! I forget how good it is. Just just a sandwich and iced tea for me today: the "A Wreck" tasted sandwich; a flavor party! A perfect blend of meats, salami, fixings. I remember their shakes were very good also, but I cannot eat that much food any longer. My wife got the same. She was very happy with her's as well. We had the "skinny" version; one on white bread and one on wheat bread. Definitely going back again someday. Deli but better, comfort food we thought, for us! read more

I don't know why there's so many bad reviews of this place. It's considered fast food, so of course there's gonna be a few actions the team takes during your meal. Food was amazing and order was exactly what we wanted, and I'll definitely be going there again! Only thing I have to comment is the team was kind of rushing us to order, asking us a few times while we were looking at the menu, plus the lobby wasn't spotless (but clean enough, honestly). Definitely returning again! read more

Potbelly - Pulled Sweet Heat Pork BBQ - Sandwiches Near Me - Southlake, Texas

I stopped here for a quick lunch. I got the BLTA, a drink and a cookie I wanted to stay there and eat, but unfortunately, the air conditioning was not working and it was extraordinarily hot in the building. I felt terrible for the employees. The employees were incredibly nice and very, very helpful. The food was tasty and it was a great sandwich as was the cookie with the exception it had melted everywhere. I will definitely be back and hopefully they will have AC when I return. read more

This was my first time at a potbelly, the Mediterranean sandwich is awesome! The wait time can be long though, and the staff arnt very friendly. Perhaps they're understaffed and stressed, if you don't mind that the sandwich is worth it. read more

Great selection, good prices, helpful staff - love the fresh, hot sandwiches & nice rewards program

Potbelly is my absolute favorite! I was thrilled to find they had one out here (formerly from Chicago). Fresh, hot sandwiches. Love the wreck with all condiments (no hot pepper). They also have a bread reward point system. read more

I love potbelly but the one in arlington , the girl on the register is rude and doesn't have any patience. We are a family of 3 and just assume our meal order was done so I ended paying full price for a pick 2 deal I chose for the sandwich. I never had issues at potbelly but this time I did that's why they only get e stars. read more

This was my fave sandwich place , Mediterranean sandwich on flatbread, until last week. I was shocked to discover at my 1st bite. the quality of the chicken has been seriously downgraded. Actually this was the store on Hwy 121. Yuk. Tears. read more

Love this place! Did online order today for first time it was terrible no cheese after paying for double cheese?!? Broken cookies? Come on Potbelly how you for get to put cheese on a sandwich??? Call and nobody will pick up phone?? When I picked up nobody was in the lobby so not answering the phone when your not busy is unprofessional. read more

Warning - if you value clean environments, do NOT eat here. On multiple occasions, I've seen trash, crumbs on the dining room floor and all over tables. This was during non-peak hours when there should be time for the staff to clean up. If the dining room looks that dirty, what does the rest of the store look like that we can't see? As far as the food, the Turkey tastes slimy - like that bad, wet lunch meat you get in a package. I remember Potbelly used to be clean and have fresh, high-quality food. I guess that's over with...won't be eating here again until they start keeping the place consistently clean. read more

I love this place! Ordered the Lucky 7 and it was amazing. Had the Wreck before and it is yummy too.

Nothing special but it's a decent place. A bit pricey for a sub. The space is clean and the staff was pleasant

The inside is pretty clean and the menu was easy to follow. They have different drink choices-bottles or cups, and Zapps chips! And cookies! This was my first time here and I was fairly satisfied. I ordered the turkey club on wheat, original (about 6 inches). The ingredients were very minimum and it wasn't packed as I was expecting. There was barely any turkey and vegetables. I tasted a lot of dry bread. A side of Mac and cheese, which had a lot of flavors! Would recommends with pepper and bacon. The Mediterranean sandwich was actually pretty good! Didn't expect it to taste good, considering the ingredients, but it all came together. It's a sour taste but good sour. Overall, okay experience. I'm not sure if I would come back to potbelly. I would probably stick with firehouse subs or McAllister's. read more

Potbelly - Turkey club - Sandwiches Near Me - Southlake, Texas

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Good price, good food, quick service, and clean. I can't really ask for much more. One of my new favorite sandwich shops.

I LOVE potbelly's. I love the food. For being in such a nice shopping area, this one throws me off every time we stop. The food is of course great and the service is pretty good. Sandwich people, yes. Stoner dude (he really did look like he was high)at the register that we had to repeat our order to twice, not so much. This potbelly's is just awkwardly set up. There are too many table for the space, yet not enough for the traffic on a Saturday in a busy shopping center. Every time we come here we have to wait for a table. Here was the kicker though, it's Saturday at 1pm and Stoner dude mentioned above brings a big blue garbage can (like the one my recycling goes in outside) through the crowded restaurant. He doesn't fit one way so he goes back and I think that's all, but no. He ends up banging into another table and chair with a person in it to get it outside. NO! NO! NO! YOU DO NOT BRING A GARBAGE CAN THROUGH A RESTAURANT AT LUNCH TIME!! IT'S GROSS! read more

Potbelly - Buffalo chicken sandwich... Yum!!!! - Sandwiches Near Me - Southlake, Texas

I had exceptional customer service at this potbelly restaurant. The sandwich I ordered was delicious. I also like how the tables has little sticky notes saying the table was cleaned. Except I watched someone leave a table, and no one took away the sticky note. I think I would have the staff tell their patrons to throw away the sticky note after they are finished their meal. Besides that, they have great food and great service. read more

Walked in and sign says it recommends that we wear a mask , yet your employee's aren't wearing masks at all ? While working with food etc ? NOT OK! Management you need to look into this ASAP read more

Nice addition to the Southlake lunch options. A reasonably priced, flavorful, high-quality sandwich shop. I like that all the calorie counts are provided for those conscious of what they're selecting, however, the number of choices is small compared to a McAllister's or Schlotzky's. For my first visit, I had the Mediterranean with added Chicken, and it was very flavorful. The Hummus, Artichoke, Tomato and Cucumber blended nicely. I'm anxious to return and try something else. read more

Potbelly - Mediterranean - Sandwiches Near Me - Southlake, Texas

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Fast order and above and beyond service! The lady making our sandwich was extremely cordial and had great service. She even told me how to make my order cheaper and was super nice! read more

Just had lunch here and the food was delicious. Got the pizza sandwich and it was hot and tasty! We will be back. Thank you for the suggestion! read more

This is just your average joe sandwich shop. What adds a little extra to their sandwiches is the spicy peppers they put on your sandwich. Really kicks it up a notch. Today I ventured out from my usual turkey sandwich and got the tuna. It was good. Had a little oregano flavor to it. It came with Swiss cheese which I wish I would have said no to. Their ingredients and bread are always fresh. And the price is fair. However, today potbelly gets 5 stars bc it's Valentine's Day and as I checked out, the young man behind the counter wished me happy Valentine's Day and said the sandwich was on him. I was so shocked I stood there saying, really? at least three times. What a great surprise for me. Thank you potbelly's. I'll be back. read more

It's been awhile since I have had a sandwich from Potbelly but today I'm glad I went back. I visited the Southlake store, today July 4th for lunch and was greeted by the friendliest person ever. Thank you Derrick the sandwich was great but i love great customer service. I will definitely be back!!!!!!!! read more

This is the best little local sandwich joint. The staff are all very kind and professional. Ingredients are super fresh, and the sandwiches seem to always be made with care. And they finally got a "pick a pair" option, so I can get half a sandwich and some soup!! Yum. read more

Grabbed some lunch after my kids sweet & sassy party. First time & last time coming here. We got in line I ordered two kids combos with Mac & cheese. The girl repeated what I ordered. Another employee came over with attitude and asked "you want kids combos?" I said "yes" and he looked at me for a second with a puzzled look. I grabbed the kids combos sign and pointed at everything I wanted and spoke slowly for him. My parents ordered tuna sandwiches with avocado (extra charge) and I swear it maybe had a tablespoon of tuna for the ENTIRE sandwich and no avocado. We had never been there and didn't know we had to stop at the second counter for our ingredients when we had ordered at the first counter. So the whole time we were telling the first employee what we wanted on our sandwiches she wasn't putting any of it on. HEY SMARTY PANTS MAYBE SPEAK UP AND COMMUNICATE "You'll head down to the next counter where we will get all the ingredients you want on your sandwich for you :) " Nope not the case. Poor customer service, poor communication, employees with obviously no work ethic who look like they are ready to go home and hate their job. We get to the cashier and asked to make the three sandwiches combos, she gives us two drinks ‍, no kids cookies, no kids applesauce. I asked for those...the manager there needs to work harder (coming from a previous GM's perspective) read more

I came in and it was okay, wasn't busy but had to wait for girl to notice me. She was on her phone and I had to ring the bell for her to serve me. She got my order but took her time. I just thought it was bad customer service but it got worse. She dropped a knife and just rinsed it with tap water then proceeded to cut my sandwich with it. I was in a rush and ended up paying roughly 20 dollars just to throw my sandwich out because of unsanitary employees. I can't stand to think about what else they don't really clean :( read more

Ordered the TKY, sweet tea, macaroni salad and jalapeño chips, AWESOME! Staff was super friendly, attentive and quick. Restaurant is quite small but I took my order to go. read more

Food wasn't bad, but every table was dirty and the floor was dirty and sticky. It wasn't even the lunch rush...it was 2:00 in the afternoon.

Just love this new style of sandwich. Try the BBQ sandwich with cole slaw. Best shacks in town. Also Chili is good.

The Wreak was okay but for $6, seemed small. A bit cheap on the veggies. The Zapps Voodoo heat chips tasted like BBQ chips, definitely not a favorite. Overall good but for $8, I'd rather go somewhere else. read more

Haven't been to potbelly in a couple months but the different staff was extremely nice and friendly and happy to be there. What a difference from what we were used to. read more

We had lunch here during the week after a doctor's appointment close by. We were there during lunchtime but got there JUST before a huge line formed. Nevertheless we ended up waiting a stupid amount of time for our confusing and time consuming order...of peanut butter and jelly sandwiches. All two of them. I'm not quiet sure what went wrong, but we seriously waited for two of their simplest sandwiches while several people got their orders. Severe people who ordered AFTER us. Look, I like Pot Belly. I like their food, I generally like their atmospheres. We've eaten at Pot Belly in several different states. We've never had an experience like this one. read more

I would give it more stars if they could make an order correctly; but seriously, out of the 10 times I have been there, they have messed up my order 8 times. NO OIL means NO OIL. I mean come on, there was enough oil on that last sandwich to lube the rear axle on a 18 wheeler. there is a great technique to making a sandwich - and that is to listen to the words coming out of the customers mouth. Get it together! read more

I love the Potbelly Wreck sandwich. I stop by this location often in the evening after work. There is never any parking outside the restaurant, yet there are never any customers in the cafe! I wish there were spots designated for Potbelly patrons. Several times I have been in when there was no one behind the counter. Last week, I waited quite a while until a girl finally came out from the back. She didn't apologize or even greet me! She just stared back at me! So awkward. I ordered a shake to go with my sandwich, and I could tell when she set it down that something was off. Turns out, it was way too runny. Barely any ice cream I suppose, because it was the consistency of chocolate milk. Unacceptable. read more

Love this place. Great location. Incomparable to Subway, way better quality. Ingredients are fresh and service is awesome!

Food selection good, oredered an uptown salad and there was not one leaf of spinach in it, which is why I went the salad route, service a bit slow but expected read more

The website is incorrect/misleading. It says delivery, however, you find out when you call that it is only during lunch or for catering. Website also gave delivery zone which we were inside of. Went ahead and ordered and picked it up. They forgot to include my soup! Ugh. The 2 star rating is because the food is good. read more

Since I work nearby I frequent this establishment and I'm never disappointed. The manager here is always on point and remembers not only my face but my husband's and is always happy to greet us and never above stepping in to help if the crowd gets a little thick. I love these guys! read more

Nice little sandwich shop. Been here about 5 times now and every time I've been greeted by a friendly worker. They are super helpful and accommodating, and are especially fast making your food (great if you're on a time crunch!). Everything is priced reasonably (better than which wich) and tastes great. My only thing is that sometimes the toaster will dry out the bread a little too much, but still good overall. Also wish they offered more sides other than chips. read more

Sandwiches are worse than Subway quality, definitely not worth the price. The biggest issue is the GM, Jack. If he took more pride in the establishment instead of bragging about his title of General Manager at a sandwich shop, maybe this place could turn around. The staff has no idea about customer service or even how to just be friendly in general. I will just go to Schlotzkys or McAllisters, they have a wider selection anyway. read more