Love their Chicken Tenders and Gravy and this review is for this visit only. Usually their crust on the Chicken Tenders is substantial and crispy but this time I ordered them there was just a single coating of flour and the gravy was like pudding. Gosh I really like them. Also, I asked when the chicken tenders were take out of the fryer and the told me 25 minutes so they cooked me fresh ones. I think I need to check out the menu again or ask about the different crusts. The service is always good and helpful. I will be back! read more

Chicken Express - Inside Menu, Checkout and Beverages - Fast Food Near Me - Southlake, Texas

Why did they raise Tea prices. Keller still is at a dollar. Sad that they gouge what people like. read more

The drive-thru customer service was top tier!! The prices are fair the food is hot and good. I even got an extra dinner roll even if I didn't get one they deserve a great review. The lady that took my order waited patiently allowing me time to decide if I wanted the 8 piece corn nuggets or 24. The guy that took my money was equally as nice. Thank you to everyone at CE it's not easy helping hungry people. PRO TIP for customers: Be kind to people and they'll be kind to you! read more

5/20/25 @ 3:43pm Ordered a 7-piece chicken tender dinner with fried okra, mashed potatoes and gravy and a roll. Several issues with my food: 1. White gravy is as thin as water and cold. 2. This watery gravy was added to my mashed potatoes - hence making them inedible. 3. Of the 7 chicken tenders I received, 3 were the size of my thumb, which is very thin!!! 4. The fried okra was greasy. --On the bright side, the taste of/crispiness of the chicken tenders was very good, as well as, the roll tasted fresh. read more

Chicken Express - watery white gravy, inedible mashed potatoes because the watery white gravy was put on top of them and 1 of many thumb-size chicken tenders - Fast Food Near Me - Southlake, Texas

Literally the worst service I have ever received. After my order was wrong!!! I called the lady she me put on hold for 10 minutes. And them told she couldn't help as rude as possible I used to spent a lot of money there on my office staff. But I never eat or buy chicken there again!!! Stay away from location per service and bad attitudes read more

i've been here a few times now and they have the friendliest people working. very generous and kind staff. the foods good and always fresh, and it's always clean when i come in. read more

So I was very much turned off of chicken express until I came to this location. Spicy chicken tendered were succulent! Spice was just right. Pieces of tender were consistent in size not like the nuggets I have got from the Decatur location. I'll be back to this location. I talked the manager here and he said it was a supplier issue but the reality is they can get a another supplier or sell the nuggets as nuggets and the tenders as tenders. Nice job at the Southlake location. read more

They should call it "Inconsistent Chicken," because no matter which location you visit, the chicken may be hot and fresh or near cold and clammy. It's a gamble every time, no matter the hour. When the chicken is hot and fresh, it's really good, especially the spicy version -- it's a five-star hit! But good luck timing your visit to get it fresh from the fryer. Whenever I visit, I look into the kitchen and ALWAYS see mounds of chicken strips sitting under heat lamps, even when the place is not busy (that's usually a sign you're going to get a lukewarm meal). I know it's a fast food place, but I'd be happy to wait for a made-to-order entre. Raising Cane's can do it; so can CE. read more

The absolute worst customer service at the drive up window during lunch. Attitude says it all....when I asked why it took so long for my order. I had asked "up front" when placing my order if it would take more than 5 minutes. At the time of order they said it would be "ready as soon as I got to the window". Well, 20 mins later I ask why so long after being told 5 minutes and I get "attitude" with no answer and refusal to even talk to me. Goodbye Chicken Express. This location is Terrible. Expect crappy customer service. read more

This place is really tasty and the lines are pretty quick. I would recommend this place for a quick bite to eat

If I could give negative stars, I would. This evening, one of the workers was cleaning and picking his nose. I asked for the manager and told the manager what I witnessed. As I'm talking, the same disgusting employee started adding items to boxes that were waiting on food. I told the "manager" Kenny what was happening since he was facing me in the window. The "manager" helps prepare my box and he along with all of the employees start laughing. When he hands me my order, I ask what they were laughing about and he says they were laughing at me, because I'm a joke. He offered a refund so I gave him the food back. He threw the order on the ground and refused my refund. I called the non-emergency line and had an officer come out. Apparently, the police can't make them provide a refund. I will be contacting corporate. Stay away from Chicken Express in Southlake. They are not only disgusting by allowing employees to touch food without washing their hands, they are also rude, combative and thieves. read more

Good food, would stop by here often, I just got some today, still pretty good. But I have one small problem with them. The packaging. We put the food into a plastic bag, we got home, opened the bag, and the heat made the chicken box and bag a bit wet. Good food, nice service. read more

Sat at the drive-through for 5 minutes and nobody ever said anything. decided to pull around and found people at the window, but nobody wanted to talk to me on the intercom. 230 on a Monday. there was anybody even dining inside. read more

I went to the CE in Southlake yesterday it was terrible. You can tell the chicken was sitting in the warmer for a long time. I am equally an disappointed with myself for not returning it. You all have to do better!!! I specifically ask the guy at the drive thru if the chicken was freshly fried he said yes. ‍. This place is very inconsistent. read more

Without a doubt unbelievable customer service. Customer for life. Everyone there is excellent. Food is awesome but I will always come back for how I was treated. Thank you for all you did. Jeff read more

They NEVER have catfish ready to go!! It takes about 7minutes to fry. When you only have a 30 minute lunch that's too long.

COOK YOUR CHICKEN. Literally just got pink chicken tenders. Could not eat any of it. And saw your employees working without gloves, touching the food. Gross. Gross. Gross. read more

This is onne of the older CE's but the food is fresh, hot and the staff is friendly. I had the 4 chicken tender dinner with mashed potatoes and gravy with a roll. It came out fast and fresh. They dont have Coke Zero so I had unsweetened tea which tasted fresh and I love their ice! Free refills like most fast food places and the rolls are great. Good food, good price and fast and fresh. read more

The service was unbelievable, whoever took my order deserves a raise. 9/19, beard and mustache guy, thanks man you made my week. Food was good too! read more

Kudos to the black man, wearing the knit cap, who provided outstanding customer service while I waited on my fish to fry (11:20am, 1/22/22). Courteous, polite and responsive ... well done and thank you! read more

This place is awesome! Love there sweet tea and biscuits! Service is friendly and fast! Highly Recommend!

Nothing bad, nothing good. When a place provides seasonings for the chicken it pretty much explains the flavor. If I want crust that is fried flour and nothing else I would eat a piece of fried bread which is not on my list of things to eat unless it is Indian Fry Bread which is not what I came here for. I ordered the okra extra crispy and that was the best part of the meal along with the biscuit. But once again this is not Okra and Biscuit Express it is Chicken that I came for. The service was very good and they explained the wait for the okra, but I see no reason to return when there are other chicken places available. For the price they charge for tenders I assure you this is my last visit. read more

Really good fried chicken from this spot lately, they are stepping up their game I think! Hot and fresh can't beat it.

I love chicken express, this ones customer service is awful! Waited 15 minuets for express chicken and okra. It's 11:am on the dot no one is in here. Lady at the counter is rude, said roll she gave me biscuit. On a positive note, food taste great and sweet tea is sweet. read more

My credit card got cloned. Since I regularly use my credit card at the same places I'm pretty sure it's because of this place. After coming here the first time I get an alert from AMEX same day. I thought it was odd that the drive thru held my credit card a minute after they gave me my receipt. I remember a few years ago a Chicken Express employee in Tyler got arrested for duplicating credit cards... read more

I enjoy eating the chicken strips, okra, rolls, & the best thing is the jalapeño poppers. You can order to go or sit and eat. The only reason I gave a 3 stars is that I've gone a few times when the food can be soggy. Overall the chicken is tasty. read more

Every Chicken Express I have ever been to charges $0.99 for 32 oz sweet tea. This place charges double that price. I will never be back to this location again! read more

We live between Southlake and Grapevine Chicken E stores. Hooray for choice. Lately we've gone to the Southlake store. The chicken was hot and fresh this time, but a little saltier than normal. The gravy was lumpy and salty...yuck. It's an inconsistent store. I think I'll go to Popeye's the next time read more

Food was great! I ordered a 40pc family meal and everything tasted so good! Staff was super friendly and even thanked me for supporting them! Love this chicken express! read more

Chicken tenders were cold and didn't taste very good, mashed potatoes and gravy were cold. I won't be going back to this one anytime soon. You'd think if they charge $19.90 for some tenders and gravy and some mashed potatoes and a drink, they would server hot food not luke warm. Very sad service, I remember when this place was the bomb at service, I guess the management and employees just don't care anymore. I forgot to mention the roll was also not good, usually the rolls are delicious, not this time. read more

I am very disappointed to write this. Tonight we delt with a number of issues. Our order was incorrect, they served the tea out of jugs because of how early the drained the self serve container, the food was cold, environment was loud, workers were inconsiderate of the people in the dining area, and while we ate, a man came in and complained about how his order was wrong. The manager refused to replace his food. Eventually another worker made him something else. After the confrontation, workers continued to talk about it loudly. Not satisfied with the service. read more

Not what they used to be. Rude management and low quality product. I hate to say goodbye, but at least there is Raising Cains.

I went to this Chicken Express thinking it would be better than the one in Grapevine. It was not. The lady at the drive through had attitude. We got home with all of our boxes missing one side and the fries were super stale. We will not go back again and were out 30.00 for a horrible experience. read more

I always love coming here once in a blue moon for their tenders. Not sure what is in them, but I think there is a little bit of crack that is sprinkled in their seasoning. Normally I just go through the drive by to order and take home, but today, I just wanted to sit in because I travel a lot and work out of my truck. Staff was friendly and interactive, and the dine in facility was clean. its always nice to find a Chicken Express. read more

Fried Catfish sounded good the other day, so I decided to give Chicken Express a shot. I've been to other locations and have been less than impressed, but stopped nonetheless. Like past experiences, it's just too dry. I'm ok with crunchy, if the fish inside is tender, but I guess it sits under the lamps too long, because it's over-cooked and doesn't offer much flavor. The best part of my meal was the Corn Nuggets I selected as my side. They were quite good, but far from enticing enough to bring me back. read more

I will never go back again. It might be a small thing to some but the lady taking my order would not LISTEN to me and kept cutting me off. She rushed me and then when I asked for 4 ranch and NO OTHER sauces at all she made me pay for it. I ordered a family popper, a family Corn Nuggets, a 4 piece tender meal and 2 additional tenders. There is nothing that drives me more insane when I ask for nothing more than some ranch that I feel I have more than already paid for when i spend $22 and you make me pay for that! Never again. You will never get my money again. read more

My honest opinion, not my favorite Chicken Express -- they all have different tasting chicken and gizzards. These gizzards are always strangely chewy. However, this little place is around the corner and we settle. Our favorite Chicken Express is in the ghetto -- I'm telling you, it always tastes better there. And every trip includes a $4 gallon of sweet tea because we're southern like that. And a family sized order of corn nuggets! Yum! read more

The southlake chicken express always has great food and the customer service is top notch. I have gone here now 5 times and every time I go, every employee super nice. The food has always been good every time. read more

Yeet this place gooood ahh hell Chicken is good food is awesome gravy smacks and mashed potatoes were smooth and creamy read more

Someone. Needs to quality control the tea! Ordered a 4 piece spicy tenders (which were suprisingly good) and half and half sweet/unsweet tea in the drive through. Got rolling back down 114 and took a sip of my tea. It was beyond disgusting. It had a sour/spoiked/wangy taste. I've had soured tea before, but this was at a new level. Would they have given me a new one had I went back - sure. It should have never gotten that bad. Time for a deep cleaning on their equipment and storage containers. read more