Potbelly's does well on my chain sandwich shop reviews. To review Subway is a 1. Jimmy John's a 2. Publix and Harris Teeter subs set the standard at 3. Potbelly's comes in at 4, especially with the Wreck. Bonus points for their delicious peppers and quality ingredients. Service is fast and it's always a comfortable place to sit for dinner. Note about this location: super busy for lunch! Order ahead or plan on waiting. read more

I just have something to say concerning how food is handled and prepared. Fast food is what it is; However, no one wants to pay for tasteless food. I asked for Mayo to be on the sandwich not at the edges of-that's part of the taste there were more about the sandwich, but I also got cheese and broccoli soup- that tasted like CREAM of Broccoli. No cheese in the soup just broccoli and carrots. But you have to pay for extra for cheese when it's advertised as cheese AND!!! I like Potbelly but I won't trust this one to do nothing else for me. I don't like people playing with my money or food. read more

Maybe it's because I'm from Texas but the employees here were pretty rude, although I'm beginning to realize it's common for up here that people have no manners. Food was good though. read more

Food is okay. I got the veggie melt. Raw mushrooms is just weird on a sandwich though so I kind of regret that. Not sure why it's a default on the menu. Person taking order seemed confused with everything ordered and forgot what was said 2 seconds ago a bunch of times. The guy who made the sandwich was very rude. Sorry to make you work bruh. Very cute cozy old fashioned decor for a chain restaurant. read more

This review is just for the Prime Rib Steak!!! As the 1 star says "Not good". Overdone and flavorless, couldn't even taste the "caramelized onions" or the garlic aioli. Some of the meat also had bits of chewy gristle that doesn't sound like a Prime cut. I've had better meat from a Asian carryout in the hood. Guess I'll have to stick with the meatball sub which has never let me down. read more

Terrible management for such a good location, I spent nearly 100$ and got yelled at by the general manager for asking can I have a extra bowl because I had order catering and was giving no plates there very ghetto read more

This update to my review is from my daughter who went with my dad to pickup food. She doesn't have a yelp or write reviews but I think her experience is an important one to share so I had her take a little time out of her busy high school schedule to put it down in words: "I'm actually very surprised that this location has a 4.2 stars. If I could give it a zero I would. My recent experience at this location was awful. Long story short i placed our order online and I arrived at Potbelly minutes before the time expected for our order to be ready. I waited several minutes assuming that they needed time to complete the order but come to find out a man doing DoorDash had taken my order and left the restaurant. It took the workers forever to start my order as they didn't tell me that the order was stolen, and were talking and giggling amongst themselves. About 15 minutes goes by, they just start working on my order again, and the man comes back and throws my order on the shelf. A worker approached me with an attitude and refused to make me a new fresh order (that she already started making) unless i paid for the full amount again and gave her a tip. I recommended that this location trains their workers to be more professional and gets a better system to ensure orders aren't accessible to everyone. This location had violated many policies as I was in there, and I definitely will not be returning." We did talk to the management about this and they refunded our meal. read more

Ordered a bowl of chili loaded. They could even dice the onion and they put a whole slice of cheese in it. I won't visit this location again. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

Great place to hang with old buddies. Great food too. I would like to come again. The service is good too

This location is a absolute no for me! Majority of the staff have rude unhelpful attitudes! They seem to lack professionalism and customer service skills. Regional Management certainly needs to give this place a few visits and customer service training. With all the negative energy and attitude stemming from the staff the ambiance if certainly off! In regards to the food, this is the only location I have been to where the food seems stale, from the soup to the desserts, every cookie seemed tough in the check out area (yes I felt them) and the dream bar looked like a crunchy nightmare. read more

Typical potbelly. Customer service is average. They are at least fast. If you don't have a lot of time, it is a decent place

My friend and I stopped in here to get a drink and they served the drink in a polystyrene cup. This is an illegal product in the District of Columbia and has been banned for several years. Please do better Potbelly! Customers these days expect compostable/paper products and definitely not illegal petrochemical products. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

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In a neighborhood attracting families (Navy Yard), Potbelly has the most kid-friendly menu out of all the other restaurants. It's a large menu just for kids and offers the most variety. Our daughter loves going here for the food. For adults, they have great sandwiches and even better salads (get the Uptown salad with the Potbelly vinaigrette dressing). They also have the best chocolate chip cookies after Doubletree's. The space itself is huge with many tables inside and a patio outside. They have two public restrooms that are usually clean. read more

From where I live, I'm 90 minutes away from the nearest Potbelly, so when I get a chance to go, I usually take advantage of it. Now unlike others, I had no service issues, because when I arrived at 10:30 on a Sunday morning, I was the only person in the building who wasn't working. I got my usual Big Mediterranean sandwich with chicken on whole wheat and it turned out great. Great flavor, well balanced. For beverages, they didn't have any iced tea ready, so I had to go with Coke. Not a fan of the Nationals merch in the shop, but what can you do... read more

During the lunch rush, the line can snake out the door, but don't be intimidated - it moves pretty fast, especially when the guy with the iPad walks down the line taking your order, even before you reach the counter. Ten small tables provide outdoor seating, but only three have shade umbrellas. The indoor seating gets noisy, especislly on the afternoons when they have live music. They sell Zapp's chips imported from New Orleans but not the Jalapeño flavor yet. Pepsi and Dr. Pepper products on tap, or you can make your own sweet tea. The dessert offerings include ice cream, cookies, and milkshakes - put a scoop of vanilla between two chocolate chip cookies for a new choice! read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

Though I've known this was here for a little while, for some reason I never though to come here for lunch until a co-worker suggested we go here for lunch. My routine is to pick up a foot long at Subways in the morning and have half for breakfast, and the other half for lunch. It helps me moderate my consumption of tasty but unhealthy foods at Sizzling Express. I've been to other Pot Belly's before and I've always been a fan. This place was just as good as the other places I've been to with one exception. They actually had a musician there playing music. I thought it was nice, but my older colleague didn't much care for the music because he actually knew all the songs he was trying to play. HA HA HA. Anyway I got "The Wreck" which is a favorite. Looking to come here more often especially when I get tired of going to Subways all the time. Considering it's the Navy Yard, there are lots of maritime themed pictures, but there could be more. read more

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Service 0/10. truly. I ordered food through their potbelly app from this location and it never showed up. No worries though because i know that isn't always in the stores direct control due to third party delivery services. The problem came when I called the store at 4:30pm for a refund and was told by the manager Pwan Mills that because they have a lot of customers coming in at the moment, they are too busy to help me process a refund and to please call back 5 hours later at 9pm. But... according to their store hours, they close at 9pm.. So how would I be able to call back at 9pm? As a customer, it's disheartening to hear that the business I am requesting service from is simply way too busy to care to help me process a refund for food I never even received. After much pleading and back and forth, i was told i would get a refund but they are unable to process directly and need to first contact their district manager, Jim (whose last name nobody knew to be able to tell me). I asked for an eta on when Jim could process my refund and the response was "i don't know he's a busy guy because he is the district manager of all d.c, locations". Then they hung up in my face. So now I am here with no food, no refund and the hope that Jim, the district manager whose last name nobody knows, will kindly refund my money. Overall, I will never waste my energy on this kind of service again. read more

I have lived in the DC area for 6 years now, but had been to a Potbelly only one time for a special they were advertising. I tried it again early in March and am now sad that I have not been getting food here more often. Their salads are quite good, as are their sandwiches, but the ice cream sandwiches are great! I have gone twice this month already. My only two complaints are: -the staff are hard to hear when they are asking questions (loud music, masks, etc.) but the staff also don't seem too interested in the customer, just more interested in making the food. -the ice cream melted very quickly in the ice cream sandwich. Not sure if this was a one off issue or with their freezer overall. read more

Good subs and their menu has a lot of variety. The customer service and food quality is always good even when it's busy. Let's just say that I'm a regular. Hehe. The only bummer is that they supposedly no longer serve breakfast there. read more

Fav spot within walking distance for lunch. Always nice greeting, friendly staff, and yummy soups and sandwiches!! Today was very crowded the line was to the door. Surprisingly I was in and out within a few short minutes, and got a free cookie! read more

Tasty sandwiches, but extremely slow understaffed service. No wonder Potbelly stock has tanked since its 2013 IPO. Not much to say here. I ordered a 'big' chicken and cheddar sandwich with bacon. I might have ordered a 3 course meal. Who knows? I am pretty sure it took me 15 min to order and receive my sandwich though. What is frustrating is that you can't just order and sit. You have to order, move a few feet, wait, move a few more feet, wait, answer toppings questions, wait, wait for someone to take over the cashier area, wait, pay, yada yada yada, get your sandwich. Came here before a Nationals game so it made the visit that much worse since I was in a rush. read more

I usually love potbelly's but after this I will never order thru Uber again and or go to Potbelly's. I beyond mad as a pregnant woman who was craving something special off your menu just to have my order canceled. Don't have to worry bout this happening again. One stars for me is exactly the way I feel. I wish that if you all knew that you could not fulfill my order then you should have canceled sooner then having me wait. I placed my order at 6:06pm tonight and I didn't get notified til after 7pm unacceptable. I am deleting UberEats as well. Just to be fair cause usually I don't mind waiting but being pregnant hungry and craving is not a good combination. Moving on from this PotHole that you all left me in. At least my money was refunded. Screw the money I wanted my food. As you can see PotHoles money ain't everything you think when crap like this happens. Now you lost a customer forever. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

I've been here for their sandwiches and I'm not very impressed. The sandwiches aren't very filling and their choices are generic. Today I came in for a salad. I got the uptown which has grilled chicken, blue cheese, craisins, apples, grapes and walnuts on top of romaine lettuce and spinach. I wasn't super hungry, but the salad was a good size, and for me today, filling. I definitely prefer their salads to their sandwiches. I am not a big fan of their cookies either. As far as ambience it really depends on the day and time you come in. I've walked in with co-workers and the restaurant is packed and the trash cans are overflowing. Today, Friday, I came in around 2:30 and there are probably three other people in the restaurant and everything is clean and in order. In a crunch, I'll be back for a salad. read more

i dont comment about the food but the staff are ridiculous, all black staff, they listening music from their airpods, disrespectful, not caring about customer, not gonna come here no more read more

The team today was incredibly fast and attentive! All COVID-19 measures were being followed in full effect. This is a safe space with great service. I will certainly remain a patron. read more

Can we talk about how AMAZING this location is?!?! They have EXCEPTIONAL customer service, clean bathrooms, tables and incredibly friendly and informative staff! I came in with a friend and my tiny service dog a few weeks ago- no questions were asked about why the dog was in the establishment. my friend had never been before and the sandwich maker was incredibly patient and answered all of his many questions and gave excellent suggestions! Kudos to having staff who care about their jobs! YOU ROCK read more

I always go for the tuna sandwich at potbelly but this one was disgusting. It's tastes as if it's mixing a few left out ingredients.

Nah-uh. This Potbelly is nice and new and all, but it needs a little help managing to keep up with the demand this area will bring on warm summer days (and summer days with baseball games, too). We stopped in for a little snack before hitting the Yards Park/waterfront, and were majorly bummed to find out - that by 1 pm - they were out of ice cream and also some kinds of cookies. There was a Nats game starting soon, so perhaps there was a huge surge before we got there - but there was only one other customer there when we were, so I don't know how by this time they could be running low. The workers were nice, but there were a couple of tables that needed some (minimal) trash cleaned off, and no one seemed in a hurry to do it (there were 4 employees working that we saw, 2 of which were standing by the window talking). When we got to the Yards Park shortly afterwards, we heard another family in passing lamenting the fact that Potbelly couldn't make them a shake because of the lack of ice cream. Womp womp. Stay stocked, Potbelly! read more

Food was good and fast, the staff was very nice and accommodating. I had the turkey club on flat bread, will visit again.

It's so nice to have options to eat other than Subway and Five Guys! This place is ALWAYS busy. I love that when you get in line someone takes your order and they start working on it before you get up to the counter. It really keeps the line moving. They supposedly have live music, but I haven't been here outside of lunch so I haven't had the pleasure of seeing it. read more

I like it so much yesterday that I came back to try a different sandwich today. Will see whether not I leave with the same level of happiness! read more

Potbelly - My first turkey biggs... - Sandwiches Near Me - Washington, DC, District of Columbia

Walked in right as they were opening at 10am. One other person was ahead of me. They had two people working. The cashier was on the phone at the time. We gave our orders to a friendly lady who made our sandwiches. I grabbed a macaroni salad and scarfed it down while I was waiting. Our sandwiches were ready in a reasonable amount of time. The guy ahead of me got his first. The lady then told the cashier that he needed to put his call on hold and ring up the order. He completely ignored her, and it wasn't because he didn't hear her. Once he was finally ready, he rang it up. It was $10 and change, the guy paid with a 20. The cashier, still on the phone, proceeded to give the customer his change in the slowest manner you could imagine. He was pulling the change out with one hand, one bill at a time, then one or two coins at a time. Pausing each time in between to count, while simultaneously continuing his conversation. The customer must have stuck his hand out about four different times to finally collect all of his change. The cashier was on a landline, so he could have very easily used his shoulder to brace the phone, continued to talk, and used two hands. Thankfully I paid with a credit card. He pointed to my sandwich without saying anything, as if to ask me what it was. I told him that I had the Italian sandwich, a drink, and a macaroni salad. He obviously tuned me out as soon as I said Italian, since he didn't even charge me for the macaroni salad. And that was just fine with me, I didn't say anything. I'm not trying to sound like I was angry or had a bad experience. The whole thing was more amusing to me than anything else. And the free macaroni salad definitely made it all worth while. I do however feel sorry for the lady who has to work with him all day. You could tell by the way she spoke to him that she was disgusted, and this was most likely something that was not happening for the first time. One star for the nice lady who made my sandwich. And one star for the food itself which was delicious. read more

What blasphemy! I was so hyped to order another sandwich from here. Stood in a long line during the lunch rush where this guy asked me what sandwich I wanted (Originial Italian on Wheat). Then I proceeded to after where the sandwich gets toasted; the lady behind the counter took a look at the oven thingy and noted that my Italian was not there so she checked off what condiments I wanted and told me to proceed to the cashier. I went to the cashier and paid for my sandwich who also noted that my sandwich was not yet ready. That should have been a sign...I went to the waterfront to eat with my co-workers and what do I find? I wanted an Original Italian on wheat with mustard, lettuce, tomato, banana peppers, onions, oil and Italian seasoning. What did I get? Skinny Italian with just lettuce and tomato. It was AWFUL...I wanted a sopping wet mess of a sandwich. Instead I got a dry mess of one. I was HUGELY disappointed and too lazy to walk back over to the shop and stand in a long line out of the door. Will I go here again....(hesitation). I don't know. For $5 it wasn't much of a sandwich and I refuse to check my sandwich every time I order... read more

Potbelly - Yummy wreck! - Sandwiches Near Me - Washington, DC, District of Columbia

I unfortunately waited 20 minutes for a pickup order that was ready but not put on the shelf. There is a prominently displayed shelf and not a great way to approach the counter when other customers are ordering in store. I waited in line and asked and it was ready behind the counter. Seems like a management issue, I wish they valued customers time more. Otherwise, the sandwich was good, just cold from sitting there for half an hour. read more

I love potbelly Sandwich Shop!! Their sandwiches are delicious! However, at this location I was highly disappointed! I ordered a Italiano and a large broccoli and cheddar soup on my break. I was starving and needed to find the nearest potbelly, I could have easily went else where for a good sandwich but I am a loyal potbelly customer! Let me say the meal was rushed and sandwich was not toasted like I asked. I could not finish the whole sandwich and barely wanted to finish the first half of it. The soup was a total DISAPPOINTMENT and needs a lot of tweaking! It had a nasty after taste and was straight disgusting! I was very disappointed about my lunch and should have drove somewhere that was not close to me for a nice decent meal! Please prepare the sandwiches with love at this location because you can definitely taste the difference in each bite! read more

I love walking to this Pot Belly at lunch. So glad this has been opened for awhile now because we were getting sick of subway. I go here for the Salad more than I do the sandwiches. My favorite is the Farmhouse with Ranch Dressing (everything) and the Uptown with the Fat Free Vinaigrette (With everything). The shakes and malts are delish as well as those Chocolate Chip Oatmeal Cookies! I did have a TKY here one time and it was very good but I love their salads. I have had the broccoli and cheddar soup and the Chili with cheese (both delish). I love Subways Soups but Pot Belly's beats them in taste! The customer service is quick, friendly, and the staff is great. I recently ordered a Farmhouse with Ranch Dressing and the lettuce was welted and soggy. I immediately called the manager. In 15-20 minutes she had one of her employees bring me a fresh salad and placed a free bag of those yummy chocolate chip oatmeal cookies. The manager was very nice and understanding! The only thing with this location during the lunch rush the line sometimes is out the door but it does move fast. We try to come here between 11-11:30 and if not we make sure we come after the rush about 1:30-2:00. read more

Potbelly consistently makes good sandwiches no matter what location you visit. This is a nice addition to the Navy Yards!!

Decent spot to get a quality sandwich. Had the pizza sandwich with capicola, meatball, pepperoni, marinara, provolone, mushrooms, and Italian seasons. It was good but similar to other chain sub shops. Staff were nice but there just weren't enough of them. They were completely overwhelmed and I waited about 30 mins... I would have left but was starving and there's not much else around. Worth a stop if not busy! read more

Potbelly - Pizza sandwich "bigs" - Sandwiches Near Me - Washington, DC, District of Columbia

We just moved to the DC area and decided to eat here randomly and we love it! The staff was exceptionally friendly and so helpful! The food was delicious and the staffs recommendations were spot on and great recommendations. We will be back very soon! read more

Had a great lunch here at the Navy Yard potbelly. However, the work staff seem to be unaware that there were several issues in the restaurant. For example, most of the tables didn't have napkin dispensers working, the bathroom did not have any paper towels, and the sanitizer dispenser wasn't working. Very little lack to detail. However the sandwich was very good. Work staff didn't seem to really care about that. I would be very concerned if this was my restaurant read more