I had been having my new Honda serviced for two years at Poway Honda, but the awful experience I encountered with the service department, the service manager, and the general manager have me fleeing to another dealership for my Honda's service needs. If you are a Senior citizen or disabled, please take heed. On Feb 26, 2026, I arrived for my scheduled in advance appointment for brake service for my Honda as well as an oil change. Soon after, the service advisor came over as I waited to inform me that Poway Honda doesn't have brake pads for my car, the exact same car model they have 13 on the lot for sale. To add insult, the service advisor told me that I would have to pay for the brake pad parts on the spot before rescheduling could occur. I then asked if the oil change had been started, and since it hadn't, I asked to bring my car around. Why in the world would this dealership request a Senior like myself to pay in advance for brake pad parts that should be commonly available in parts department?? This is where I warn Seniors to be wary of Poway Honda business practices. When I scheduled the appointment the week before, I was not asked to pay for parts in advance of routine maintenance!! But now suddenly I am requested to pay in advance for parts; this practice is discriminatory. I did speak with both the service manager and the general manager, which really went south after I told the GM I was going to write a negative review and he replied "I'm not worried about your review", which told me my best option was to leave and seek brake service elsewhere. I then immediately drove to another Honda dealership, not owned by Sonic Automotive, and rescheduled the same services, and without having to pay for brake pad parts in advance! I tried reaching out to David Smith, the CEO of Sonic Automotive back in Charlotte, NC, who owns Poway Honda, but was told he doesn't accept calls from consumers like myself, then transferred to a voicemail of customer relations. read more

Thank you so much to Brayden and the service team at Poway Honda. Extremely knowledgeable and efficient. Highly recommend.

A successful purchase thanks to Mr. Mickey Perez! Prior to visiting, we had a great phone call that drew us in to the dealership. His service was polite and he took very great care of us! read more

My review is specifically for the sales team. I have had many experiences with dealerships, & this by far has to be the best experience I've had. I had conveyed interest in their 2024 Honda Accord EX online & the same day Mickey Perez gave me a call to set up an appointment. When I came to the dealership Mickey took me straight to the car I was interested in, gave me all the information I needed about the car, and was upfront about everything. I truly would recommend him to anyone buying a car. This dealership truly runs its business ethically. They did not try to "hold me hostage" as some places do by keeping my keys or license. They took copies and gave me all my stuff right back. In fact they let me go back into my trade in several times throughout the entire process to get my belongings (I kept forgetting stuff). I asked to be apart of the trade in value process and Mickey happily obliged, he explained what he was doing and how the trade in value is determined. The other staff member James came out and let me ride with him during his verification process and provided me with information about my vehicles condition. Michael Hames was amazing throughout the entire financing process. The costs and breakdown was thorough and upfront without any hassle. And last but certainly not least was Michelle, who finished going over and having me sign my contract who was extremely nice & thorough. Although I hope I won't need to be buying a car for many years to come, if I do I'll be coming back to Poway Honda! read more

Arlene of Honda of Poway is awesome! She was 10/10. She helped guide us to a better option that will save us $$ and headaches in the long run. Thank you for our new 2025 Honda Prologue read more

The dealership was fine. Mickey, my salesman was awesome! Including the test drive, I was in and out with my new car in an hour. Mickey was great, answered all my questions and didn't pressure me into anything. I will definitely buy another car from Poway Honda again just because of Mickey. read more

Mickey was so helpful! We loved hearing his stories and he made sure we were taken care of, and he made sure we got a great deal! Thank you to Gary as well, it was a very easy pleasant experience and they did not push too hard on any products. Will be buying my moms car here very soon as well! Great job Mickey thank you! read more

Poway Honda - My car! - Auto Repair Near Me - Poway, California

Amazing Customer Service! Vanessa was able to book me right away after Pacific Honda appointment didn't work out. Joseph Jones was my service advisor and he is very knowledgeable and explained it to me what needs to be done. He was able to complete the inspection in less than 2 hrs. But unfortunately, I won't be able to afford the cost at this time so I will hold off. Also they gave me a courtesy ride home via uber. I will just need to get a ride to go pick it up. Thanks for your help Joseph, keep up your great customer service. I appreciate your help. God bless you more and more. read more

I had my car taken into power Honda.To get a new clutch , the car was there for about a month. When I had picked it up yesterday , I noticed there were some items missing in my car of my accessories that were in my car previously. I had the service advisor talk to the service manager, Mike. I believe his name is. He acted as if that's not his problem and refused to do anything about it. So I making police report and I am notifying the general manager. They all play dumb as if I came in there with none of the items when I know I did and I have photos that the items were in my car. The female advisor there was smirking about it the entire time I was complaining. If you take your car there, I would not advise you to leave it and I would advise you to take everything out before you take it, including the steering wheel covers and the floor mats.Because they will steal your s***And then act as if it's not their problem. My first mistake was going there and purchasing a car from them a year ago. I had nothing but problems with them since I went there. Take my advice , do not go to poway honda read more

Ask for "Red" Nicholas Ewing-Pistelak! Went in to the dealership wanting to look at a used car they had on the lot, with no intention of purchasing the car. Red did a phenomenal job. Very easy going, very friendly, such a great salesman that I purchased the car! Looking forward to doing future business with Red and Poway Honda! read more

The service here was terrible, I had such a bad experience. The people I talked to on the phone about my Honda Clarity's recall were short/curt with me and didn't give me ANY information. I told them I was bringing my car in for a fuel pump replacement, and they just transferred me back and forth between the parts and service departments, and did not give me any info on how to prep for the appointment. Once I arrived for the actual appointment, the rep told me they couldn't do the recall service/fuel pump replacement because I needed my gas tank to be less than half full and for my backseat and trunk to be completely empty. I said no one told me any of these things?! He apologized and offered to perform routine maintenance services on my car instead, and gave me 15% off which was nice (although I still feel like I was overcharged). He told me it would take 2-3 hours, so I called a friend to come pick me up. However just 20 minutes later when I had just stepped foot in the door at home, I was notified my car was ready. My friend drove me back yet again (I'm glad they finished early but I feel if their time estimate was more accurate, I could've just waited there instead of going back and forth). I did not really appreciate my experience here overall, and do not plan on going back for my actual recall appointment. read more

I brought my car in for an oil change and usually don't talk much-- just in and out, but I was pleasantly surprised and felt so well taken care of by Rachel in the service department. She got a whole game plan for me and my civic and her laugh and energy is so infectious we need more people like her in the service industry! You have a customer for life and I'll be sending my friends and family to you miss Rachel!!! read more

Brought my vehicle in for a service to get my fuel pump replaced due to the recall. Al did a great job checking me in and answering my questions. A very friendly person and made the experience feel less daunting. He answered all of my questions and was very knowledgeable. The service which was supposed to take 4 hours actually only took about 3. Not bad! They also listened to concerns i had with my car and took care with making sure my car wouldn't get damaged. (I have lowered suspension so curbs and parking bumpers would damage bodywork) read more

Appointment at 11:00am, arrived at 10:51am, 11:12am and I'm still waiting for an advisor to check my car in for oil change and tire rotation. Finally got checked in at 11:15am, 24 minutes wait. Been a long time customer and this is the first time I've waited this long. read more

Had to take a moment to give a big shoutout to Mickey Perez over at Honda of Poway. We recently bought a 2025 Honda CR-V Hybrid Sport, and I honestly don't think the process could've gone smoother especially after the mess we dealt with at Honda of Escondido. I had to work through most of the buying process, so my wife was handling a lot of it on her own, and Mickey made her feel completely comfortable and taken care of the entire time. No pressure, no games just honest, upfront, and incredibly respectful. He was nothing like the typical "salesman" stereotype. He was also super patient with us, especially with our 2-year-old daughter in tow, and he helped us get a great deal with a solid APR. Most importantly, my wife left feeling secure and confident about the purchase which says a lot. If you're car shopping, do yourself a favor and ask for Mickey. He made what's usually a stressful process feel easy and trustworthy. We really appreciated him. read more

I can't say enough good things about Mickey at Poway Honda. He made my daughter's first car-buying experience smooth, exciting, and--most importantly--stress-free. From the moment we walked in, Mickey was welcoming, genuine, and had the perfect balance of professional knowledge and light-hearted humor. He made us laugh a lot. He was so funny and personable (a bit forgetful at times, both of our names start with A and he kept mixing us up. It was funny, me and my daughter laughed about it!) --it felt more like chatting with a friend than working with a salesperson. If you're looking for someone who'll make your first-time car purchase as enjoyable as possible, ask for Mickey! He's the best at what he does, and I couldn't have asked for a better experience for my daughter. The general manager was also very nice and made a point to have a friendly chat with my daughter. A great experience with Poway Honda! read more

My husband and I were looking to buy a car for our son and came across one online. We reached out to see if it was still available, and Mickey from sales was incredibly helpful from the start! He gave us a call right away to confirm it was available and was very knowledgeable--even sharing details about the previous owner of the car, which gave us confidence in the purchase. Mickey was friendly, professional, and made the whole process so much easier. Highly recommend working with him! Thanks Mickey! read more

Poway Honda had a good supply of cars on hand and was very helpful in helping us identify the model that best met our needs. They helped us find the car that came closest to our desires. The staff was professional throughout, with no pressure applied or games played. Arlene went above and beyond our expectations in helping us find the right car and securing a deal that met our needs. read more

Mickey Perez was the coolest and made me feel very comfortable through the process of buying my first car at a dealership. I am very happy with the outcome and would recommend my friends and fam to buy a car with him helping out! I like working with folks who have worked the field for over 20years, across diff dealership roles, makes me feel confident and his knowledge exceeded my own lengthy research. Learned lots and finally bought a reliable car!! Thanks Mickey!! read more

Mickey and the rest of the Poway Honda team was amazing. Super upfront, friendly and honest. Gave me a great deal on a new Honda CRV hybrid. Highly recommend! read more

If you are looking for a car, go see Arlene Bonofacio @ Poway Honda. She was excellent in helping me. Choose the right car for me. Everyone there was wonderful and accommodating. They worked very hard to get me approved and out the door with my new car. read more

Had a great experience getting my oil changed here. The staff were on point and very accommodating. They have a lounge area equipped with an area where I could plug in my laptop and work while waiting. They have complimentary water in a cooler, along with various snacks and coffee. Definitely the most pleasant experience I've ever had at any dealership. read more

Want to thank the sales and service team at Poway Honda for their exceptional service and GOING THAT EXTRA MILE , hahaha ! In everything they do . This is our second time purchasing with them , no one can match their pricing and 1-2-3 easy steps . Service is great with a fast turn over and following up , I never feel I have to chase down our service advisor . I believe they just got a new General Manager , Camie Perez who came out to the show room during our purchase , she personally introduced herself and welcomes my husband and I . That kind of customer service is on heated of these days . Thank you Poway Honda! read more

Poway Honda - Traded in our Audi for the 2024 CRV! Thank you Camie Perez for crunching numbers for us and getting us equity on our trade in - Auto Repair Near Me - Poway, California

Do not buy or lease a car here. Leased a car a couple weeks ago and noticed the next day they put our address down wrong on the paperwork. I have called repeatedly to have this fixed so our bills can get to the right address and be paid on time. Every time I am told Julian our finance guy is on vacation or off that day and told they will send a message, or sent to a vague voicemail. I just called today explaining I have been trying to get through to a human for weeks to have this issue fixed and again, sent to a voicemail two times just today. This is ridiculous and now I guess I need to show up in person since calling this business is entirely fruitless if you have already purchased a car from them. All I am trying to do is fix an error we did not make and no one is willing to help. read more

had a great and quick experience with Mickey. was a very enjoyable experience would definitely reccomend.

own a 2023 honda.When I purchased this car, there was an issue with the bumper. After confirming with the bodyshop, I was waiting for the manager to call me and set up an appoimtment which never happened. In another situation, I took my car for an issue with the AC. I was told that I have pay $219 for the diagnostic! My car is still under warranty. Why do I have pay for an issue with a brand new car?! If I want to buy a new car again, I will go with toyota or hyundai. I have had way better experi3nces with the customer service and warranty services. read more

Just bought our used car today from Poway Honda! Mickey treated us well, explained everything clearly, and made the whole process pleasant.

I can't believe it took this long to write a review, because almost 3 years ago, i had excellent service and should have posted something then. Well fast forward to this weekend...my lease is almost up and i decided to purchase the vehicle. My sales rep Mickey was delightful to work with in 2021 and just as I amazing as I remembered when on my latest visit. I feel like Mickey is more like a long time friend and it's been a while since you've last seen them, but time doesn't make a difference. I don't live it the area, I am coming from the North Park area, so I have closer dealerships I can drive to, but since Mickey was so easy to work with, I am more than willing to head over to the Poway location, not far at all, but like i said, i have much closer options...and Mickey makes it worth it. Mickey has a great personality, he is helpful, answers your questions, and makes the visit, in my opinion, more enjoyable than any dealership i've been to...like i said, like your visiting an old friend. We could probably chat for hours he's so engaging. If you're in the search of a vehicle, i would highly suggest Poway Honda, and you should look for Mickey to help you with your needs, he made getting me into my lease so comfortable and quick and the purchase a breeze. I hope to have the opportunity to work with Mickey again, but Hondas last a looooooong time, so might have just have to to pop in to say HI! Thank you again Mickey for all of your help, you really make something that's typically a daunting task as pleasant as can be, you alone make are what makes it all actually enjoyable :) read more

Stay far away from this dealership service center!!! They are scammers and totally rip you off. I bought a brand new Honda here and my car is still under warranty. I had an unfortunate situation whereby I went camping at Pine Valley and a rodent chewed up my engine wire. Because this is caused by a rodent, it is not covered under warranty. First of all, I was charged $219 for diagnostic and then then the service technician quoted me $1500 just to repair the wire. This is daylight robbery! I decided to bring my car across the street from Poway Honda to A+ AUTOCARE and they were able to fix my car for $329! Shame on you Poway Honda for scamming your customers by excessive over charging auto repairs. I realized that I am not alone but there are several other people who complained that they were way overcharged too for repairs. This is not the way to do business especially when we pay so much for a brand new car at your dealership. For people who need auto repairs, just go across the street to A+ Autocare where you literally get A+ service and repair from honest mechanics. I will never come here to get a car ever again. read more

My daughter needed another car. The day prior, she was shopping for vehicles and Mickey Perez helped her with her needs. The next day I was supposed to go in and sign some papers. Mickey was very friendly and answered all questions. He is an outstanding sales consultant and has not forgotten that the key to sales is making the customer feel comfortable. He very knowledgeable and took the time to explain the vehicle to my daughter. I don't think I would have had the experience I had if I didn't deal with Mickey. Establishments need people like him. He is a people person and that is a skill that has been forgotten. Anyone can get a computer and say sign here. It takes someone with the skills Mickey possesses to make the customer feel good. I will definitely recommend my friends and family to Poway Honda and have them ask for Mickey Perez. read more

Although buying the car was a pleasant experience, there is a reason for the stereotypes surrounding used car dealers. Every experience following the interaction when purchasing my car was subpar. The communication was awful, my concerns were only considered valid because of one representative at this location also experiencing the issue. The absolute saving grace was one individual from service Dane. He deserves a raise/promotion and should honestly be running the place. To everyone I previously deemed helpful, I take back my first impression. read more

Poway Honda - Auto Repair Near Me - Poway, California

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I would give zero stars if I could; be forewarned, if you buy a car from these vultures they will HARASS you for YEARS afterwards...CRAZY amounts of junk mail will be sent to you even if you move out of state it will follow you. I've phoned in multiple times asking them to stop and they REFUSE and get VERY RUDE!!!! This dealership has been a NIGHTMARE to deal with!!!!! read more

As car dealerships go, this place is honestly pretty good. Not perfect! But pretty good. I just purchased a pre-owned 2021 Odyssey and wanted to share my overall experience. I am going to start with the bad stuff first. As car dealerships go, this stuff isn't out of the ordinary, but it was still annoying. I'll do the good stuff at the end. The bad 1. Scammy add-ons as a means of marking up the price. I was attracted to a low sticker price for the vehicle I wanted, and was not surprised to learn that they has about $2k of additional items tacked on: a "protective coating" (clear coat) with some prepaid cleaning service included, and a security system of some sort. 2. They told me multiple times that they had fixed a recall issue on the vehicle, but they had not. However, they did fix it when I brought the vehicle back two days later. Still, this cost me 4 hours of waiting at the dealership for something I was assured was done. The mid 1. They really do not want to haggle on the base price. Their model seems to be take it or leave it, then they'll drop the price if it doesn't sell. Seems reasonable, and the price they asked was fair. The good: 1. I worked with Evens and that was a positive experience. He absolutely did not pressure me, was very honest when I asked him pointed questions, and gave me as much time as I wanted with the vehicle (not like CarMax where it's a 20 minute limit then you're forced to make up your mind). He also was reasonably knowledgeable about the features of the vehicle. But most importantly, he was willing to provide an itemized out-the-door quote for the vehicle before I even came to the dealerships. When i asked him directly if the add-ons could be removed, he said it was possible--and he stuck true to his word. When I clearly said I don't want to pay those fees, he removed them no questions asked. 2. I was worried about a repair they'd done, and they were willing to bring out the service mechanic who worked on the vehicle to let me grill him. That was good stuff. 3. After purchasing the vehicle, I took it to my trusted independent mechanic and he agreed it was in excellent shape. 4. When I pointed out to them that the vehicle hadn't had the recall work done, they fixed it no questions asked--perhaps them not doing it the first time around was an honest mistake. 5. There was generally no pressure. I left after my first day seeing the vehicle, and they asked once if they could do anything to make the sale that day, and I told them no--they respected my answer. I've had other dealerships get super pushy in those situations (I 100% will never buy from anyone who acts like that) 6. When I called back to get my second key fob (part of the sale deal), the person who answered was extremely diligent (I don't recall her name). She took down my info, got the right parts order made, and called me back with everything set up--I didn't have to pester them to get it done, which I appreciated. So yeah, overall, as dealerships go, I had a pretty good experience! read more

My personal experience here at Poway Honda was a pleasant experience. During our purchase Bob never forced us to purchase anything that we did not want to add to the vehicle. He did though, make sure that we knew that we always had options which was wonderful, because my other experience at the Honda dealership in Riverside was not like this at all. In riverside they were adding on extras and made it seem that it was part of the purchase. Bob was really attentive and kept us in the loop the whole time on what was going on. The whole process was extremely fast and smooth. read more

I recently bought a car from Poway Honda. And let me tell you, I hate buying cars and the ordeal that you have to go through to get one. Everyone we encountered at the dealership was helpful and very friendly especially our salesperson Mickey. He returned my phone calls or text messages in a timely manner. Mickey went above and beyond for me coming in on his day off. I just want to thank Mickey for making this experience smooth and easy. I will definitely be recommending Poway Honda to my friends and family. If you are looking for a car I definitely recommend going to Poway Honda and ask for Mickey. read more

I recently purchased a used car here. There's something wrong with this dealership, and I suspect it starts at the top. The sales person made some rude remarks during the sales process. Both he and the manager were unresponsive to texts/email concerning an issue with the car (missing floor mats). It is clear that customer service is not their forte. While I am mostly happy with the car I purchased, my experience here was subpar and I would not return to this dealership. read more

Whoever is answering the service phones here is giving people the wrong information. I called to ask about a part under warranty and the guy who picked up the phone said he thinks it's not under warranty anymore. He didn't really seem to want to help me or double check. Well I called Escondido Honda and they said it was and got me an appointment right away. Morale of the story.. go to another Honda dealership.. even my personal mechanic said they used to work with Poway Honda but no longer do because their service department is terrible. read more

The staff at Poway Honda was friendly and helpful, which I appreciated. However, since Poway Honda is part of Sonic Automotive Group (a national dealership chain), it's worth noting that they have implemented a new policy where all credit card payments come with a 3% surcharge (service, sales, parts, etc.). This may be inconvenient for some customers. Additionally, the showroom could benefit from more seating, as the current setup feels limited. Also strange that many of the vehicles inside the showroom are locked. read more

Ask for Gabe! Hard worker and a good guy. He'll even wash your car before the close of sale. Thanks Gabe, for working with us and getting us a decent deal! We appreciate how humble and easy going you are. read more

We talk about the fear of be sold something we were not planning to own or can't afford. I am pretty sure post-pandemic; the thirst to get any sell outweighs the upsell. My thoughts were proven true. I came here needing a maintenance B service on my Honda Civics manual. Had her since Kauai, HI. Needing different parts and making sure everything is kept with Honda for resale value. I am blessed every time I come here. My first experience makes me find reasons to come here. I promise to continue to update and give Poway Honda as much love as I can. That's how I feel every time I leave with my car, I don't know many places that loves your car as much as you do. This place does! Thanks for your professionalism, but more importantly, thanks for staffing g this place with Honda - fans! read more

Poway Honda - Plenty of parking! - Auto Repair Near Me - Poway, California