I've given this place my time, $ and two different visits to their shop. The bigger guy could care less if you buy something. He has terrible customer service and makes it clear you are bothering him when he has to get off his chair to ring you up. Also, the prices are high!! I would suggest Irie Coast on Poway Rd for all your smoke shop needs, plus they have a larger selection. They have all the same stuff, are less expensive and the employees care about repeat business. Either way...Good Luck! **One more thing...once you buy something from Poway Smoke Shop you're stuck with it. No returns!! read more

I've gone here a few times. The selection for cigars is not bad. The folks there are friendly, and the place has good general smoking supplies. I recently went in to the humidor and saw that there was a white powder all over a lot of the cigars. When I told the owner that, he seemed a little annoyed... And let me back into the humidor to show me that the white powder was a deposit left from the steam coming out of the humidor, as if that should really satisfy me. I'm sure the white powder isn't anthrax. And I'm sure it's not asbestos. But I don't much care for it on cigars I'm going to pay top dollar for, and he seemed really put off at that attitude on my part. Lots of cigar stores in the area that don't have humidor deposit on the merchandise. I'll probably wait for a while until they fix it. Then I suppose I'll go back. read more

Purchased a 50$ piece of equipment from this shop. Didn't work from the first day I purchased it. The manager thinks it's my responsibility to contact the manufacturer when I have a receipt and product in hand. Place is a scam !!! Sells bunk equipment for a premium price. Won't get a dollar from me anymore. read more

I have been buying cigars here for a year now. High quality always fresh and the staff is very knowledgeable. Keeps me coming back.

Great customer service, but not enough to charge what they are for some of their products. I'll not be buying ejuice here any more, when I can the same one at other local shops for $7 less read more

It's weird my mom comes here all the time and the people that work here always give her discounts and are always super nice to her, but whenever I come in for some reason they want to charge me a bunch of money for something that I can just spend less money elsewhere so I just don't think I would shop here in less it's like an emergency and I need a cartridge or something I would never come here on my own I would only come here or if it was an emergency and there was absolutely no where else to go. What was also super weird was when the guy tried to tell me that he was just an employee that works there when he clearly is either a manager or an owner because he was training someone and telling them what their hours were what they were going to work on and also they always give my mom discounts but he said that they can't change the price the price is what it is in the system but when my mom comes here and they have no problem but if your face isn't well-known they just want to charge you the most so don't come here. Also it was kind of rude for the man to tell me that they had clearance options just because I don't want to spend 2699 on a bottle of 30 mL juice from red doesn't mean I'm not willing to spend 15 I'll spend $15 on that juice I'm not spending $26 and no I don't want your gross clearance nasty expired juice no thank you read more

Zero personality and indifferent to customers. He couldn't care less about what I thought we both enjoyed--cigars, etc. He was condescending and couldn't wait to get back to chair in back room. Too bad. Good selection but way over priced. Tons of better deals online like at FAMOUS CIGARS https://www.famous-smoke.com read more

Do not visit this store they sell fake products. I went into the poway smoke shop to purchase a battery for carts. I bought a fairly known brand and to my surprise when I opened the box in the car the connection piece on the battery completely fell off. Took it back immediately and the guy at the register swapped it out. All good right? Not right. About 2-3 days go by and the same thing happens, connection piece falls off the battery. I was puzzled to how these nice, name brand, batteries were just falling apart because my friend has had one like I bought for a year. I took my friends to compare the two and realized mine was a complete fake. You could just tell that the device I had bought was no where near as nice as the one my friend had. Paid 30 dollars basically for a piece of junk fake battery. read more

This is the best smoke shop I've ever been in nice people and a big selection please go here to get your smokes!

I bought a rig that has a detachable top part filled with liquid. Apparently there was a leak that I didn't notice until a few days after. It's a very viscous liquid like lub and you put it in the freezer so it's hard to notice things like that until they appear after a couple of days. Therfore i bought a rig that had a defect but is still in literal pristine condition. You'd think that I should be able to return or at least exchange it but nothing. I went in 3 different days and all three different store clerks from Sunday to tuesday keep saying to come tomorrow. They dont even beleive me! Check the security tapes fron August 10th around 5pm then! I used to love this smoke shop and it was my favorite but after this hell of trying to exchange my defective product, all I feel is resentment. I used to recommend it to all my smoking friends but not after this ordeal. If the owner wants to reach out and fix this I'm all for it. Again I used to love this smoke shop and it was my go-to for me and all my friends. Time to talk endless shit about this shop till I die. read more

When you first walk in you may make the mistake I did by judging this book by its cover, this staff here is made up by knowledge staff in the industry. They always have a great cigar selection and great hookah materials. They also carry the special edition Alec Bradley which is to de for. Definitely my go to shop. read more

One of my clients told me about this place and I've been returning often after my first visit. Their cigars are priced competitively and the staff is friendly and helpful. easy-going and friendly. I like the variety in their inventory. They have my favorites and many other brands to choose from. read more

Poway smoke shop next to sprouts is the worst smoke shop Iv ever been to. I would give it 0 stars if I could. 1) They over charge and try to rip you off by putting it at much higher price than it's originally suppose to be at that location. Even if they didn't try to make you spend the most money they over charge, sometimes up to $10 more than the product is normally sold at. Not only are the vapes there expensive but seem to be bad batches or possibly fake product. Today I received a bang vape small size. 1st one was already burnt and the 2nd one didn't even work (the light wouldn't even come on) I went in to show them and they said once u leave the store they can't do anything, which I understand but come on that's insane. Iv wasted my money there so many times and have been over charged losing over $50 after 5 or less times by not simply going somewhere else. Unfortunately it was only for the convenience for where I work. Never will go there again, they waste your time, money, and aren't that friendly. Iv been to a lot of smoke shops... bad and good ones and I can truly say this is one of the worst ones. read more

Went in here to buy a disposable e-cig/e-hookah item because I am trying to quit smoking. The selection was lacking, which is all right since they are new (sort of) to the market... but I paid $15 for the Imperial Hookah disposable not realizing how overpriced that was. The same item cost me only $8 at the gas station in Julian. Just to put things in perspective Julian has one gas station and a gallon of milk will cost you almost double what it does in the city at the local market. Everything is much more expensive because the limited shopping. All that being said, a speciality shop in the city charging twice what a gas station in the boonies charging is more than price gouging, it is just sheer ridiculousness. There is no way it costs this shop more to purchase those items than it does the gas station, moreover it more than likely costs them less. I just can't fathom going there for ANYTHING knowing that one of their lowest cost (as well as most controlled cost) items is so highly overpriced. read more

Family owned and operated, every person on the staff is knowledgeable, wide selection of products, and prices that are competitive even with online retailers. Keep doing a great job fellas! read more

Awesome hole in the wall location with ALL your smoking and vaping needs. Let's be real buying this kinda stuff at a walk in shop is usually a rip off and disaster. I have never had anything but a great experience here accommodating a variety of random needs I have. Their employees are very friendly and incredibly helpful. This shop has everything and I highly recommend it to anybody for any type of smoking needs and accessories at better prices than online. read more

This is by far the best smoke shop in regards to all your Vape care needs. I just recently had quit smoking cigs and started vaping. I was referred in to this store by my aunt (as I live in PB area) and the guy whom works here is so helpful and knowledgeable especially for a rookie as myself. He even fixed 2 of my aunts tanks, fixed a leaking issue with mine, and cleaned out another tank i had purchased elsewhere. I should also mention that I had previously went into 6 shops all in the PB area and this store was the only one which had carried a true menthol vape and on hand replacement parts also the guy was the only one whom actually takes the time to diagnose and replace accurate parts to real issues. I highly suggest this small little shop hands down. read more

I would never recommend this place to anyone. They are totally not friendly and their prices are very high

My new favorite smoke shop in Poway... from cigars to vaping the selection is incredible and Joseph was extremely knowledgeable about all products. Thoroughly enjoyed my visit and will return. read more

Great local Poway business. Full array of vape juice, mods and supplies. Friendly, helpful and very reasonable prices... Awesome loyalty program too! read more

Friendly and good peps own and run this store. I was looking to quit smoking so I decided to go to the Poway Smoke Shop. Rather then try and make a profit the owner steered me towards a great less expensive product more suited to a beginning vapor the product he recommended was more then great so he did not mislead me. Went back he next day to buy a vaporizer with my girlfriend she was happy with hers and her experience. This time I bought a second vaporizer so I could have a back up. When I left I noticed the vaporizer was leaking went back and the man working (sorry can't remember his name) diagnosed the issue and fixed it now there is zero leakage, without a receipt! He even said if I don't like it or it leaked again return it tomorrow no receipt required! This store is ran by profession , friendly , good people who do not mislead or take advantage. Great customer support,and knowledge wide range of slection overall 5stars hands down! read more

Just bought a couple of accessories for my pipe and even a new water pipe good price and just the other day I dropped my pipe on the ground didn't brake good quality stuff the worker was real busy still have me the time of day so if you need any goods don't think twice. .... read more

Bought a vapor pen battery by ego c twist and it broke within a couple months and they can't warranty it even though it should have a one year warranty. I was told I would have to contact the manufacturer on my own. The manufacturer is in China! I'm screwed ! read more

i went in to buy a few items and the man helping me ( Joseph ) was very knowledgeable, and had the answers to all my questions that i had. he was very professional and friendly. he always greets me with enthusiasm and is ready to help you with whatever you may need. i will definitely be coming back for all my supply needs, juice, pods, mods, etc... So thank you to Joseph for making my experience A+!! read more

Dude needs to buy a watch. 5 times since I started shopping there they've been closed during the normal operations, usually between 9AM & 10AM. read more

Been to this place several times.. have a good cigar selection and decent pipe supply. for got the name of the person who i talked to but he was very nice.. i will go back for sure. read more

i got my hookah stuff from there, they always have, cheaper than alot of places n the owner is friendly n cool...

At first it went well, I bought a glass water piece and some other accessories to go with it and the guy who helped me was very helpful and kind. Only a few hours later I realized I made an impulsive buy and I wouldn't be using the piece at all. I went back hoping for a full refund only to be told that I could only get partial and the rest would be store credit. This I was told by a different employee by the name of Ronny. I was very polite and explained to him that I am not a regular a regular at smoke shops And would really prefer a refund, especially since I had just bought it that day. Ronny just didn't care, and was completely unapologetic for the misunderstanding. It was 'store policy' for glass. Something that isn't posted anywhere in the shop, and was not notified of when making the purchase. I go to small shops in hopes to be met with understanding and kindness. And the whole thing just felt like a power play. So now it's a $50 credit to a shop that I don't want to go back to because of the interaction. It's either that or lose the money all together. The ironic part is I wouldn't have an issue going back if he had seemed like he cared. read more

They're awsome guys who know what they're taking about. They helped me pick out a great cigar for a good price. thanks guys.

The kind sir at the counter helped find everything I needed, let me know the true facts about the products, and ultimately deserves a raise for his efforts because every time I go in I leave satisfied and that is the goal customer satisfaction right ? read more