After more than 25 years -- a full quarter century -- of consistent service, my experience with Powell Termite and Pest Control has unfortunately taken a disappointing turn. Despite decades of loyalty, recent interactions have shown a concerning lack of professionalism, communication, and accountability. Over the past year, I made multiple official requests for basic service information -- including documentation outlining what our ongoing pest control service covers, the technician's duties, and proof of completed visits. None of these requests were ever fulfilled, and repeated follow-ups were either ignored or met with incomplete, unofficial responses. In addition to the lack of proper communication, I was also hung up on by an individual who, I was informed, is the owner's son -- during what was a calm and professional phone call simply requesting routine information and proof of services rendered. This level of treatment toward a long-term customer was both surprising and disheartening. Instead of addressing these reasonable requests, Powell Termite abruptly terminated our long-standing service agreement without ever providing the information that had been repeatedly asked for. Attempts to escalate the matter to a manager or supervisor were denied, and communication was limited to one staff member who refused to handle the situation appropriately. It's deeply disappointing to see this level of disregard from a company we supported faithfully for over a quarter century. Transparency, accountability, and professional communication should be standard in any service industry -- especially one that relies on trust and recurring access to customer properties. I sincerely hope Powell Termite reviews its customer service practices and accountability standards moving forward. read more

This is strictly based on the unsafe driving from someone in this company.. to the owner of this place, someone who drives a white tacoma, newer, and was in chula vista today around 12:45pm, ran a red light and was driving horribly. I will not be using this company solely on the reckless personnel. read more

Bryant & Dave are my saving grace. Bryant has over 40 years of pest control services. We had a springtail issue and if you know anything about springtails, they are extremely hard to get rid of. He came to my home with my licensed contractor to find the "source" of the springtail issue. He is the only pest guy who has thoroughly looked at the perimeter of my home inside and out. He had a fiber optic camera which zoomed in on where the source was, their livelihood and why they kept coming to our property. We went to work once we finally found the source. If you need a team to get rid of your springtail issue, set up a consultation with Dave & Bryant. Dave, my licensed contractor with 3D Construction, took the initiative to bring in a team to search for moisture, mold, and fungus in and around the perimeter of my home. They found the source after thoroughly searching around my home If you want someone to actually "treat" not mask your pest issue, you need to schedule with Powell Termite and & Control. Dave & Bryant, my sincere thanks for all your help. read more

I recently noticed some powder droppings in my dining room that I thought were termites. I went to my attic and read the label from Powell Termite that was placed when I purchased my home in 1999. I called and scheduled an inspection in 11 days. I received email reminders that they were coming. Bryant showed up at my door right on time. We quickly determined that HE performed the inspection 20 years earlier. I walked around the house, in the attic, under the raised foundation with Bryant. He left so corner unchecked. He found the subterranean termite stalagmites that were killed off 20 years prior, and found no other termites. Bryant observed the powder that initially caught my attention, and determined that those were Powder Post Beetles in a hard wood picture frame. Bryant did a great job, but did not produce any revenue for his company, which made my day. Great service overall. read more

I am EXTREMELY disappointed by the service. When they tented the home that we were purchasing in MAY they broke over 100 tiles on our roof. They should have repaired the roof before we moved in or shortly thereafter. We got the keys to the home June 1st. It is now almost SEPTEMBER and they finally came out a week ago (after me and the realtor calling and calling them for repair) and did HALF of the job and left. The rest of the tiles are sitting in our backyard and the roof is still not complete. This was a Saturday, they said they would call us on Monday and did not. I just called again and it is AUGUST 31st!!! DO NOT USE THIS COMPANY for termite tenting. I am beyond upset about this and get no answers besides "we are backed up" I have called about rain and the woman actually told me that they tiles were for looks and they had no impact on water damage. Do not use this company. read more

I was referred to Powell when I called another pest company that did not deal with termites. My husband and I came home to a MASSIVE swarm all over our back yard and were concerned they either came from our house, or would get into it. Bryant came over to inspect our home, and I was very pleased with his efficiency, friendliness, and knowledge. This guy knows termites! He made his recommendations and told me I would be contacted soon with an estimate. He just left, so I'll be back when the job is done to finish the review! I have a feeling a lot of people have a knot in their gut when the exterminator leaves, but I couldn't be happier! I'm so glad I found this company, will be a loyal customer as long as I live in their area! Thanks, Bryant! read more

Excellent customer service and quality work. I live on a canyon in east county and had a rodent problem, they fixed all the areas the pest were getting into my garage. I now continue once monthly service with them for prevention and the problem is solved. Thanks Powell! read more

Best pest company in east county! Super friendly and very knowledgeable! We had a termite issue and they helped us out. We had a critter in the attic and they helped with that and now we do bi-monthly spraying for spiders and those pincher bugs. They are reasonably priced and very honest!! Great company. read more

I am just blown away by the service we got from Powell Termite & Pest Control! My wife and I recently bought a house. A few months later, we noticed the telltale signs of termites coming from the molding of our backdoor. Our detached garage had a fumigation sign stating that Powell treated it for termites about a year before we bought our house. On a lark we called them and asked if there was any kind of guarantee that would extend to us. They said that the garage would be covered under a three year warranty (yes!) even though it was purchased by the previous homeowners. However, since only the garage was treated and not the house itself, our problem would not be covered (oh no!). "Go figure," I thought. "Surely this is going end up costing an arm and a leg." But nevertheless, we had the very polite receptionist scheduled an appointment. "At least the inspection would be free," I thought. Our inspector's name was Bryant. Right away I could tell that he was very experienced. Super knowledgeable guy! He got to work inspecting around the outside of the house, shimmying about inside our attic, and literally crawling around on his hands and knees underneath the house. He spent over an hour doing all of this. In fact, while he was poking around under the house he noticed that the bathtub pipe had come detached--causing all of the water from our shower to drain into our crawlspace--and he fixed it for us. I'm so glad he caught this when he did because it could have turned into a serious problem. We'd noticed that the bathroom pipes had been emitting an odor recently but had no idea why, and were fixin' to call a plumber. No need now. Problem solved! After all that, he determined that the termites were exclusively isolated solely in the backdoor molding (probably living there inside the molding all along from back when it was purchased at the hardware store). He removed the molding for us and then said that no spraying would be necessary. He said some termite companies will scare you into thinking that you have to spend over a $1,000 to tent the whole house no matter what, but in this case that wouldn't be necessary. So all of his work came entirely free of charge. I couldn't believe it! I really don't ever bother writing online reviews, but Bryant was such a knowledgeable, honest, and helpful guy that I would be remiss if I didn't get the word out. If you're looking for a reputable, reliable termite control control company, Powell Termite & Pest Control is it! read more

Powell just finished a tenting at my property at the beach. Employees were supportive, knowledgeable, and helpful through the entire process. They were very good at helping educate us on deep watering, trimming back and moving plants tor less folage loss. Their price was more then fair and I would recommend them to anyone. Thank You Powell and keep up the great work! read more

This company used the very dangerous bromodialone poison bait outdoors on my neighbor's property, placing bait boxes 20 ft from my property line without informing me or other neighbors. Rodents poisoned by that chemical started wobbling out onto my property and dying in the open, where my pets or the pets of other neighbors could be poisoned by contact with them. Don't believe this happens? Google "pets bromodialone" and read what vets say. This poison is supposed to be used only in cases of extreme infestations, which is not the case here--the neighbor saw one rat outside his house, just one time. This company irresponsibly went for the "big guns" and the most deadly and dangerous poison right from the get-go rather than using traps that would kill a rodent instantly and keep it in place. I had no rodent problem, and my neighbor had only seen one rat one time. Now we all have a serious problem with super-poisoned rodents of all types wandering around in the open where they can poison our pets. I am appalled at the irresponsibility of this company. read more

Powell was contracted to repair water damage in addition to tenting the property. Water damage was fixed on the surface but after having to open up a wall to make an adjustment for an appliance, I found that Powell had uncovered a wall full of mold then simply covered it back up without ever even reporting the findings. Currently in a lengthy legal battle to have them correct what should have been a simple supplemental addendum to the water restoration. I seriously doubt the ethics of this business. I feel that they knowingly put my family's health at risk, and instead of simply and cheaply fixing the issue, they are dragging out a long legal battle. read more

I had a small termite problem in my rental unit. My HOA suggested I call Powell. Bryant came out to evaluate and treat the infested area. He was professional, knowledgeable, friendly and thorough. His clean up was immaculate as well. I would highly recommend this company. read more

If I could give this company ten stars, I would! It is sad that in this day and age, we are surprised when a company is honest and has integrity, but that is how I felt when Powell came out today. Wow, what an amazing company! Not only are they extremely knowledgeable and thorough, but they are fair, honest, and just simply good people. They operate on old-school principles of business, which is incredibly rare these days. Fortunately, my termite contract with another company just ran out. I will be calling Powell for all of my future pest control needs, and will recommend them to everyone that I know! read more

I was getting ready to sell my house and called Powell Termite for an inspection. They were able to make the inspection right away. There was wood in a few places that needed to be repaired. Their price seemed very fair so I just had them fix it. Their guys were prompt to come out and make the repairs. They did a great job. After a buyers inspection, there were a couple more issues with the wood. I called Powell Termite and they came out promptly again and took care of those items. Everyone at Powell Termite were very friendly. It was a pleasure to do business with them I would definitely recommend them and I would use them again. read more

This is not the review I thought I'd be giving. I have used this company in the past and have never had a problem. They have been very responsive in the past and this time I have had the complete opposite experience. Long story short, they did my home inspection for my relator 4 years ago, did another inspection when the sellers had to fix stuff, and did an inspection for my refi on my house 2 years ago. I called them to treat some activity in the garage 2 weeks ago. They came out and inspected - one hour late to the appointment (phone call received 15 mins late saying Bryant was going to be 15 more mins late) - and told my roommate that it can be treated with a spot treatment. I scheduled the appointment before the report was completed. I called on Sunday night to cancel the appointment for Monday because there was conflicting information. When spot treatment was explained to me 2 years ago, it was described as minor drilling into the wall and the treatment is put into the wall. How my roomie understood it was that they were taking a section out of the wall (removing the drywall) - they did not describe it as drilling some holes (first discrepancy). Second discrepancy: my inspection report stated the primary recommendation was "fumigation of the property", secondary recommendation was spot treating. When I called to ask about the discrepancy, I was told "that's the verbiage that is always used" which makes no sense to me. I called Sunday night and left 2 messages; I received no call by 3p on Monday. I called and the office manager stated "someone was supposed to call you" and took my number again and said Bryant would call me by the end of the day. Then I was asked "do you just want to call him?"...um, no. I am the customer asking about the inconsistencies in the information given. It is 0820 on Tuesday. NO ONE CALLED ME YESTERDAY even though I was told someone would. It saddens me because I thought I found a good company to trust. This has been a really bad experience and, quite frankly, I am surprised. I gave 2 stars because I have had good experiences in the past. read more