It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

Excellent experience with Nixtermite from start to finish. They scheduled the inspection and…read morefumigation promptly and were incredibly communicative throughout the entire process--even responding to questions during off hours. Everyone I interacted with was fantastic. From Chris, who came out to the property, to every person I spoke with over the phone or through text, the team was professional, helpful, and extremely responsive. At one point they even went back out to the property to personally educate my tenants on what to expect and what they needed to do to prepare, which I really appreciated. When I had concerns about a subcontractor involved in the process, they addressed everything immediately and made sure my concerns were handled. They were also the only fumigation company I spoke with that offered a theft-deterrent option while the property was tented, which gave me peace of mind. On top of that, they gave me the best price right out of the gate. Great company to work with--I would absolutely recommend Nixtermite.

We have used Nixtermite for years for both specific treatment and general pest control. We love the…read moreservice, the technicians are always so friendly and do great work. The scheduling/support staff has always been wonderful and helpful as well. We always recommend them to others and will continue to do so.

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

So much I'm disappointed with. They made huge changes and none of it benefits the customer. Every…read moremonth you get outside treatment but if you want interior service you have to call and schedule for a separate day (it used to be the same day). The issue is I CAN NEVER GET A HOLD OF ANYONE. I keep leaving voicemails and NO ONE gets back to me to even schedule. What am I paying for? Also, they are using AI to handle customer phone calls which is insane. We're already looking for a new company.

They are spot on as far as any added requests. I had ants that I have never had before they came…read moreright out , no more ants. Then we had a beetles and now we do not . Customer service is 100%

I just love these guys! I had another great service today by Cambryn. He is really friendly and…read morerespectful. He sent me a text message to let me know he was coming, which was helpful and kind. He let me know what work was performed and he took extra care getting rid of the spider webs. The service is always very consistent in excellence!

I had such a wonderful experience with Mark Vollenweider at Thrasher Pest Control. He was kind,…read moreprofessional, and extremely knowledgeable. He took the time to explain what was causing my ant problem, and I felt much more informed after his visit. When we realized we hadn't gotten all of the ants the first time, I called and Mark came back right away. Together, we were able to figure out exactly where the problem was coming from and get it addressed. Excellent customer service from start to finish. I would highly recommend Thrasher Pest Control in San Diego!

Always appreciate their responsiveness and professionally when summer bugs crop up - really…read moreappreciate mark helping keep the house bug

GREAT COMPANY!!!!Toby got rid of our Gopher's I recommend him to everybody!!!Go on there…read moreMaintenance program

I cannot speak more highly of a service company. Termites in the house are never fun and originally…read morelooked for local treatment (cost) and they came under 5 other companies. Switched routes and chose fumigation for peace of mind and in one day came out and quote once again was under the competition. That in itself was a win but to top it off, a confusion with SDG&E resulted in gas shut off being cancelled. Toby called me at 7pm on a Friday, had worked the issue with SDG&E and his team who originally had the tent over the house by 11am came back and waited 3 hours on a Friday night awaiting SDG&E. Their prompt response and dedication to all my kids and I to come back into our house on Sunday was amazing. I am confident that other companies would have just called it a day and I would have been left scrambling to come up with a new plan and would have had more out of pocket costs. From the first interaction to the last, this company showed honest communication, professional and dedication to the customer. A local business that does things the right way. If you have a pest problem, it might seem easy to use the bigger companies but Annex Pest Control should be the company to choose.

This is a local pest control company that delivers great service. They are accountable and will…read moreprovide a reminder call the day before they come to work on your place. I've been using them for several years and continue to be impressed with their level of service and care. They have varying price options to help with your need (monthly, quarterly, etc.) and can work with you on your budget.

We've been using American Pest Control Services for the last 3 years for quarterly pest control…read moreservice and annual flea treatments as needed, and we've been very happy with their service. One thing I truly appreciate is their honesty and professionalism. Karen has helped me several times over the years and has always been upfront about what services were actually necessary -- and what wasn't. It's refreshing to work with a company that doesn't try to upsell or waste your money on treatments you don't need. Their services are affordable, reliable, and effective. During the construction phase of our ADU, we experienced a major increase in rodent activity due to debris and materials sitting around for months. Unfortunately, it turned into a full infestation. American Pest Control Services stepped in and completely handled the problem. They truly kicked it in the butt -- and we've had no rodent issues since. Another huge plus for us is that the rodent control methods and products they used were pet-friendly and environmentally conscious. As a pet owner, that was extremely important to me. I appreciate that they took the time to use solutions that helped protect our pets while still effectively solving the issue. Now that construction is finally finished, we no longer need rodent services, but we continue to use them for our quarterly maintenance and annual flea spray treatments because of the great experience we've had with them. Highly recommend them if you're looking for an honest, dependable, affordable, and pet-conscious pest control company.

Steve is absolutely an east-county treasure! Great to deal with, great communicator, punctual,…read morefair, and overall nice guy to boot! Reached out to multiple companies and he's the only one to respond to my request for Skunk removal... In the end we moved 6 skunks that were damaging/digging on my property! He's very knowledgeable and fair priced, I'm happy to recommend him to anyone!

Very efficient service with competitive price. Highly recommended for your wild animal prevention…read moreprojects.

We've been with Green Flash since the beginning, but the last 2-3 years something has definitely…read morechanged. We used to have the same tech service our home who was very thorough, effective and had pride in his work. Now we have random techs show up who aren't even knocking down the visible webs. We had a web on the corner of our front door and they left it there. If they don't bother with the most obvious cobwebs, they aren't effectively spraying or managing our property. They've had to return to repeat spray numerous times. They sent a manager out in Nov who did a really thorough job and said he would pass on his notes to the next tech who comes out, but it doesn't seem like that happened.

I am not happy with this business at all. The price is too much for just thinking you're going to…read morespray the exterior of a condo and that is it. I've only had one employee that came and did a thorough job. All others skip the services needed inside the home which is the main reason for getting pest control services. The last time they came, they sprayed the outside of the home only. Of course I was upset. When I told them about it, they said they would only charge me half of the fee. Well, I am being charged full price for half the service. Not acceptable.