Worst customer service ever. Shipped me the wrong engine. On hold on the phone for 30-60 minutes every time I called, they take days to respond to emails. They had the incorrect engine picked up by Fedex, then took weeks before finally admitting that they couldn't ship me the correct one. Then they took several days to issue me a refund. Total lost time over a month. Obviously they don't care about their reputation, as 75% of their reviews are one star. Once they confirmed that they cancelled my order and were issuing a refund, I was able to receive the correct engine from another vendor in two days. read more

I ran in to the store.. It is a mail order business not a showroom. I was greeted right away, I had done my research so I pretty much knew what I wanted. Confirmed some issues placed the order, went around to shipping and away I went with my sump pump and switch... A very nice experience! read more

Do yourself a favor and buy local. Purchased a Wgen12000 generator from Power Equipment Direct and it was delivered on 8/31/2021. I ran the generator once and it developed a bad fuel leak. Contacted PED customer support multiple times waiting on hold over an hour each time waiting to speak with someone. Each time I was told that I need to deal with all warranty issues with the manufacturer Westinghouse. So I ask why purchase from PED??? Easy answer don't!!! As of writing this review on 9/23/21 my expensive generator has been sitting at an authorized repair center waiting to Westinghouse to allow the warranty repair. I asked PED for a replacement generator and was told that only Westinghouse can authorize an exchange. So once again why am I dealing with PED. Lesson learned shop/buy local. read more

Horrible company.Not only did they send me the wrong ductless condenser they then wanted to deduct shipping costs from me.I will be reporting this company to have their practices looked further into read more

I have never done business with this company. They are spamming my email with unsolicited email in violation of US Can Spam Laws. My review is for their unsolicited marketing practices. read more

I purchased a trailer ramp from this company, Power Equipment Direct. It didn't work for me as the rungs were too far apart. After contact with the company, they immediately refunded my money IN FULL, no questions asked. HIGHLY RECOMMENDED. Dan Jacobs read more

I purchased a Quincy Air compressor from Air Compressors Direct (ACD), aka Power Equipment Direct (PED) on 11/30/20 with a shipping date of 12/10/20 (at the latest from the factory). I contact ACD on 12/11/20 to find out the status of my order because they never sent me an update and they said Quincy was the holdup in shipment. I waited till 12/14/20 and still no update. I contacted ACD and they had no information. I asked to talk with a supervisor and supervisor was in a meeting. They would call me back that day. No callback. Called Quincy, the manufacturer, they said they have not received a purchase order from PED since 11/25/20! WTF! I called 12/15/20 and asked to speak with a supervisor. Nope, supervisor was in a meeting. Asked for a callback. No callback. These people are scammers. Stay away! read more

I ordered the Billy Goat yard vacuum based on other reviews. If I had known how marginally effective this was, I would not have purchased it. It does a fairly decent job on leaves on regular turf but I ordered it primarily for cleaning a sport court and some artificial turf. It is dismally disappointing there. Additionally, the unit comes with only diagrams for assembly. No written steps! After several hours of frustration, I had a mechanically minded neighbor come and under his direction, we had to drill some extra holes to get things to align. A similar experience happened with the hose kit arrived. I think the engineers and assembly people need to go back to school. For a machine that, with tailgate delivery and electric start cost me nearly $3K, it should be awesome and easy to assemble. It is neither! I would like to get my money back! read more

I have been using Power Equipment Direct for several years and have always had a great experience. Because of the recent challenges with Covid and supply issues and shipping issues I have had to be a little more patient with receiving our orders. And there has been a few errors on their end though they have always been very helpful and quick to come up with an acceptable solution. I continue to reccomend them to other contractors because of Power Equipment Directs prices. quality and customer service. read more

this review is for: Power Equipment Direct Bolingbrook, IL. (866) 554-4328 http://www.ecomfort.com/ the first priority here is to clarify this as there are other companies going by very similar names in joliet, il., and hutto, tx. i don't get both extremes of the reviews here. i am inclined to think that maybe a review or two is misplaced, as i'm reading the one star reviews (all of them) and i don't agree. my experience is that i call, select the customer service option (2), the csr answers my call with my order already pulled up (automated), goes through my order, confirms a discrepancy, and will resolve it and contact me at my preferred contact method on my schedule. the order that i placed was delivered exactly, which turned out to be a problem because something got overlooked. barring any warranty issues, i have to say that i have a positive experience so far ==== update ===== the order issue was that they sent me one shoe to a unit, which is pretty much useless. initially, i suspected fedex ground lost part of my order, but then confirmed that i should have ordered 2 shoes. ecomfort / ped corrected this by shipping another shoe at no additional cost, and without a follow up call. i can't think of how their customer service could possibly improve. as far as i'm concerned, it's at the very top already read more

I placed order #03-08685-39744 through eBay from this seller for item ID 223811922007 on 5/28/22. I promptly received the item on 6/02/22. I opened the box to inspect the item and found it damaged but useable. I sent a message to the seller including photos on the same day it was received. I received a message from Chitra on 6/07/22 offering either a 20% discount or I could return the item for refund. I replied on 6/07/22 stating that I accepted the 20% discount as the item was useable. As of 6/15/22 I had still not been refunded and sent another message to the seller. As of 6/17/22 I had neither received a refund of 20% nor did I receive a response from the seller. On 6/17/22 I reached out to eBay who opened up a case for a return. On 6/23/22 the seller sent me a message requesting me to close out the return request and let them know when it was done in order to receive the 20% refund. I complied with their request by closing out the return request and sent a message to the seller immediately thereafter. I have not received either a reply or a refund. I sent another message today and again, no response. In retrospect, I was foolish to close out the return request as I have no longer have any recourse through eBay as a result. I am requesting to have the 20% refund issued to me as had been offered and agreed upon. Buyers beware, do not purchase from this company or it's related companies. Read the complaints on BBB. read more

I never got the 30 minute notice from the driver as promised. he called me when he was at the end of my driveway. When I drove to the end of the driveway with my trailer in tow he told me he had no way to unload the crate because it was built improperly for his hand forks. I really wanted the tractor so I climbed up and helped him push the crate onto the lift gate (for which I paid an extra $50) He lowered the gate and we pushed the mower onto the road and at that point he declared he was done as loading the crate onto the roadway was considered "Curb Service" I left to get some help from a crew that was painting my house. When I returned he said he had taken a picture of the crate in the road and sent it to his dispatch and they told him he had to get the crate out of the road. With three other people helping we were able to push the crate up onto my trailer loading gate. Terrible experience with SAIA and I will NEVER order equipment again that uses this delivery company!! read more

If I could do a -10 I would. I ordered a unit November 22, 2020. I didn't receive the unit tell December 9th. Not there problem due to COVID. But I then received my order on December 9th with the out side unit completely banged up. Called them as soon as I got the shipment, informed them it was messed up. Paid a repair guy to show up to see if he could make it work, he tells me that he would have to hook it up to see, Ecomfort tells me I can't hook it up and that the only option is they come back and pick up the unit and send me another one as soon as they get confirmation that the unit is pick up, the earliest they could pick it up on December 11, 2020. So if we would atleast wait 2-3 weeks for the new unit and pray nothing happens to the new unit. So I am then out of heat for atleast another month in the middle of winter. So I called to see what my options are because unfortunately I couldn't try to run any more baseboard heaters due to the fact that my electric bill for the month of November was well over 400 dollars due to the fact that I have a 6 month old child that needs the house to be atleast 60 degrees and some nights much colder. So I asked them what can we do, they gave me the option I just explained, they gave me the option to keep the unit and they would give me 75 dollars for a 2000 dollar unit and take the risk. I have never in my life wrote a review much less delt with a company so horrible in my life. I have been a general contractor for 4 years, overseen hundreds of projects and never felt the need to write a review on a company. I am taking time out of my day to make this review so you all don't make the same mistake I have made. Sorry for the long post and I hope you choose to work with another company, and don't make the mistake I made. read more

You better hope you don't have any problems with your order or product. Their customer service is awful. Saw came in with missing parts and I paid for 2 day shipping. It's been 7 days since the order and 3 days since the request for the missing part and I haven't heard a word. Terrible service. I will not use them again. read more

They said that they never received the check that I had sent for a new Ariens snow blower. It costs me $35 to put a stop payment on the check. Before you think of doing business with this company, check with the Chicago BBB and the reviews for their other (14) sites. You may notice that the reviews from Google are now missing. Please reconsider. read more

Terrible customer service. I called complaining a 2 day shipment that cost me $250 was taking 9 days. They refused to accept responsibility. While on the phone with customer service one of the reps told me they would stop shipment and give a me full refund. They basically just lied to me to get me off the phone. I received the generator and they were as worthless as before. Shop here if you are desperate but do yourself a favor and use the as a last resort and save yourself the headache and pain of dealing with their lies and deceit. Oh and just another tip. All generator reviews on their website are filtered and are a complete inaccurate representation of everyone's opinion. They screened my review and didn't put it on their site. Just to add to their deceitful practice. read more

this company does not know how to do business. customer service is so bad . as i saw another customer said that their shipping was really slow . it is very slow . take 4 days to ship out from their warehouse and come to us after 10 days really and they said that we did post in ebay and it will be late. it is not like that . another company shipped large items and get 5 days . why your needs 12 days . bad bad company stay away from them they sell ebay and amazon.com and really bad and they charge you restocking fees. really bad . stay away this company read more

I wish I would have read the reviews before I ordered through this company. By mistake I entered my house number improperly when I sent in my order online. Yes, my mistake, but the address I sent does not exist anywhere in my town. THEY added "court" to the end of the address I provided and shipped it to a house 3 blocks over. They then had the nerve to tell me I sent it in with the word "Court" after the word "Avenue". Maybe I typed a 6 instead of a 9 but I live on an Avenue! Not an Avenue Court and wouldn't have ever put the word Court in anything I sent. They didnt care much and just told me it was my mistake and go try to retrieve the package from the address they decided to ship it to! Would never use them again nor recommend them. read more

I purchased a 7 ft. pressure washer extension from Power Equipment Direct via eBay. I was having a hard time getting the quick connect fittings to connect properly, but their resident pressure washing specialist patiently walked me through the process of making it work for my setup. At one point, it didn't look like the parts were going to match up, so Brian offered to return the item - but also was kind enough to continue troubleshooting with me. Together, we got it working - and it's now an awesome solution for me. He's a wizard, and now I'm a huge fan. Best customer service I've ever received on eBay. Thank you! read more

Thanks for the quick shipping but I still can't fathom why companies pack items, small enough for an envelope, in a medium box?!?

I was just talked over by a rude customer service representative, after being charged twice and then having someone else's sump pit shipped to me! They still haven't resolved my double billing (or pre-approval with american express) really messed up system. Anyway, it took two calls waiting ten minutes each time to not get an answer. They must have never read any customer service books. Probably won't ever use them again. read more

The only reason I am giving Power Equipment Direct one star is because Yelp won't let you give less. Should be half a star, zero--maybe negative. I purchased a very expensive lpg/propane space heater from them, but when it arrived, the item as not for lpg or propane but for natural gas. I was careful to choose lpg or propane when ordering. Power Equipment Direct required that I pay for shipping both ways for them to correct their error. The shipping was a third the cost of the item and I had already paid for shipping one way. My choices are to buy and install a conversion kit at my own expense, pay their exorbitant shipping, or sell the thing on eBay. No matter which, their error, I lose. To cut my loss, I'll be selling it on eBay. Avoid Power Equipment Direct. Do not buy from them. read more

Terrible experience with Power equipment direct. After spending over $4000 on a mini slit heat/ac system. I had to meet the delivery driver at a market away from my home, as they shipped the unit on a semi truck, which would not have a prayer of making it up my driveway...this was aggravation#1. After receiving only part of the items I ordered I discovered that the mini split needed a minimum of 49 feet total of line set, no where on the website was this mentioned. So I had to contact Power equipment direct to do an exchange. Now they are going to charge me (after I have already spent well over $4000 to return the line set that is too short for the system, aggravation #2. And Power Equipment direct also informed me that the indoor mini split units will not be shipped until a month after I have ordered them. Aggravation #3. Buyer beware! go somewhere else to purchase your equipment. Nothing but aggravation from this company! I plan on purchasing another mini split system for my home soon and I certainly WILL NOT be purchasing it from Power Equipment direct! read more

My high pressure water hoses that I ordered and paid a premium price for because I wanted quality have sprung leaks. The fittings lost their o rings the second time I used them. I'm so disappointed in this company's products and customer service. As a follow up, my pressure wand quit working and my other hose ruptured. Would not purchase product from this company again. read more

I experienced one of the most unexpected helpful representatives of Power Equipment Direct when I dialed in to that company and a pleasant young lady named Chitra responded from their service department. She was so helpful, efficient, patient and exceptionally polite! One of a kind! She spent countless minutes with me to search for a solution to a problem which wasn't easy to fix. Kudos & accolades to her and the company she represents. Mark down the name of this outfit - they're winners!! Dr. T. Cleaver read more

Ordered a zero turn mower in February it will not be here until May over 2 months for shipping terrible service.

BEWARE OF THESE THIEVES!!! I ordered an air compressor online and when it came to deliver, the driver woiuld not pull in my driveway!! said he "wasn't allowed". He wanted to leave the compressor 1/4 mile away along side of the road!!! I have lived here for 14 years and have had all kinds of equipment delivered including a ride on mower from home Depot. They came in a semi-truck and had no problem! The driver from PED said he would come back with a different trruck. He never came back. The viper of a woman who called from PED said she would speak to her manager and get back to me. She never called. Next thing I know, they are charging my credit card $125.00 for return shipping!!! THESE PEOPLE ARE THIEVES!!! DO NOT DO BUSINESS WITH THEM!!! THEY HAVE 0 CUSTOMER SERVICE!!!! Look at all the negative feedback from people. There is also negative feedback on other sites as well. I will give these crooks only one opportunity to refund the money they stole from me, after which I will file a consumenr fraud complaint in Superior Court here in NJ. These thieves will not get my $125.00!! THESE PEOPLE TRADE UNDER THE NAMES, POWER EQUIPMENT DIRECT AND ALSO AIR COMPRESSORS DIRECT. Al C. read more

Terrible to do business with. I ordered online. Received an email confirming my order. THen for days nothing happened and the order never showed as "shipped" on their web site. When I email them, they claim to have "lost" the order. After a few emails back and forth, they claim they "cancelled" the order because I never called them to verify the order, which they never asked for. Not exactly a customer friendly place read more

Very bad customer service , the attitude of the lady on the phone like she is giving it for free when I'm trying to spent few thousands, no appreciation for customers get it somewhere else read more

Did a search for a Made in USA edger and received a cheap plastic edger from China instead, horrible return policy (with 25% restocking fee), bad customer service and dozens of spam messages each day ever since. AVOID read more

If I could give them less than 1 star I would. This company is terrible. I ordered a log splitter from them and the shipping company they used smallest truck was a 50' end loader. They could not deliver to my address. PED was not willing to find a shipper that could deliver to me, so I asked to return the splitter and they wanted to charge me over $600 for the freight. More than half the cost of the splitter. Do not use this company. Buy elsewhere read more

Beware! They post a terminal delivery rather than a destination delivery time. I am stuck. Once they "process" the item, you are responsible for "round trip shipping". That on top of the self-importaint "customer service" agents will stop me from ever buying from this company again. I am also filing with the BBB. It seems their intent is to defraud all customers by offering quicker delivery than they can reasonably provide. Once bitten, twice shy! My first and last purchase. read more

poor customer service!!! matt is really horrible with customer service and he is no expert in pressure washing equipment!!!! read more

Terrible customer service and return policy. Spammed my email. Difficult shipping standards. Just skip it...

Ordered Transfer switch and 50 ft power cable from Power Equipment Direct ($500+) which had to be drop shipped from the manufacturers. It took nearly a month to get a licensed electrician out to my house and finish the install, after which, we determined the $150 power cable was too short. I emailed PED for an exchange authorization but they never responded, so today I called them and spoke to one of their lady-agents who said "tough luck, you've missed the 30 day exchange mark, but I'll gladly sell you a new $200 cable if you want to place the order". She paid no attention to the fact that I had tried to contact them by email. Recommend you buy directly from the manufacturers, as the prices are the same. read more

I ordered a water well pump and installed it. Pump works but does not deliver the needed GPM. Ran for maybe 5 minutes. Called company to exchange for a 25 GPM pump and they would not take back the other one. TSC and Orschlen will take them back. Be sure you get what you want the first time!! Now I have a 600$ well pump that can not be returned. read more

Not too happy with this company. They shipped me a riding lawnmower that had rats in the crate at some point in storage. The rats pooped all over the machine and chewed some of the wires up. I placed a cover on it when it arrived at my driveway. The rats chewed wholes in that too while attempting to get out of the crate. I complained when I unpacked it. Direct Equipment state that their warehouse doesn't have rats, also that the rats couldn't have survived in an enclosed crate across country. The crate isn't enclosed. It is completely open with just bars to hold the mower inside. So, apparently the rats came marching up my city street one by one and up onto my driveway and decided to crawl into the crate box and poop on the lawn mower and chew up the wires and cover. Very interesting. More likely that they got in there at the warehouse. I don't have rats on my street. So, this company doesn't want to exchange the lawn mower claiming it's my doing and my problem. Hmmm...what's wrong with this picture? Don't buy from this company!! read more

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Ordered a Rolair portable compressor on a Thursday night, got a shipping confirmation Friday morning, and it was on my doorstep in Philadelphia the following Tuesday afternoon. Can't ask for much better service than that. The prices are fair, the selection is immense, and the product arrived in perfect condition. I don't buy this kind of stuff often, but I'd gladly shop with this company again. For the few people that have posted negative reviews about long shipping times, it should be plainly obvious that items marked as "backordered" will not ship as quickly as something listed as "in stock". Every product description clearly states its availability...so set your expectations accordingly. read more

I have bought three generators and three snow blowers over the past seven years for family and friends. My latest generator. a Generac GP7500E, was delivered and when we filled it with oil and gas and opened the fuel valve, gasoline poured out before we could even start it. The company refused to take it back even though it did not work "out of the box". They said we accepted delivery and since it was gassed and oiled, the fine print in their policies said they did not accept return of any items once the consumer accepted delivery. How could anyone know it didn't work without filling it with gas and oil first? Anyway, we disputed the $999 charge with Amex and PED refused to accept a return, a replacement or even have it shipped to a service center. The unit weighs 200 lbs. and since I am a senior citizen without a van, how did they expect me to bring it to a service center, the nearest being 20 miles away? I find PED to be a terrible merchant and warn anyone considering to purchase from them to read their fine print in regard to returns, refunds, warranties, etc. I will never do business with them again. read more

To answer Hamed below, this company (aka snowblowersdirect.com) is an absolute disgrace. They sell faulty goods and do nothing to back up the products. They don't offer support and simply use the line "call the manufacturer". Once they've taken payment and shipped the goods you are on your own, I've never experienced a customer service this bad and we order products online all the time. Avoid this company like the plague. We bought a snow blower online for $1500. It arrived Friday and we opened up and setup the snow blower the following day. We immediately realized the snow blower was faulty, sometimes the wheels would engage, sometimes not. Sometimes I could reverse, sometimes not. After 10 mins of trying to figure what was going on I called customer service. They were closed on the weekend. I called Monday morning to receive the following "you have put gas in the unit and it's used". The only way we would have any idea if the unit is faulty is by turning it on. Companies like this should not be in operation. If you need more info please check out better business bureau. I wish we had. Repeat customer complaints and the companies monotone response. They just dont care and you are better off spending your money elsewhere. read more