Sarah was a superstar. She got me in and out in under 10 minutes. The car was a brand new Honda…read moreaccord 2026. Super clean with nice wireless features. Return was self-explanatory and hassle free. Great experience!

I went here to pick up a car. I was on time and they had no cars ready, and I waited an hour and a…read morehalf, and then one person ahead of me and then one person behind me got their cars that they specified and then he upgraded me at my own cost an hour and a half later the second time I figured oh I'll wait because I went early. And wound up waiting an hour and a half for a car to be ready and it was the wrong car today. I didn't call them ahead of time to tell them I was running late. They normally apparently get most of their cars in at noon at all Save myself I waited until two and they said they called me with the number that wasn't the Enterprise Rent-A-Car number comes up as spam so I did not pick up because I was running errands that day and even with a confirmed reservation, they gave the car away so I reserve a car you should just for this location comes as early as possible, and I'll give you whatever car is available right there. You should not make a reservation or expect them to be consistent in anyway basically you just show up and you'll get whatever car is available.

Manny and Josh were such great help. I had a reservation set up and they had my vehicles ready and…read moreclean. Great customer service and they made the process so easy!! Thank you guys! I will definitely be back!

Horrifying experience!!! I waited and waited and waited! One…read moreemployee at the counter to handle a long line. Each customer takes quite a long time. They need more employees! ***ALSO*** beware! They are not in the digital age yet. ***They only take physical credit cards*** THEY DON'T HAVE APPLE PAY!!!!! I got stranded there and they were of no help... I asked " can I put the $300 (only $350 credit available ) on a credit card and pay the $85 rental fee in cash or with my debit card " NO No accommodation whatsoever and absolutely 0 concern.

Hieu was extremely professional and cooperative, he displayed exceptional professionalism and…read morededication to the task at hand. He made sure everything was compliant to both the companies and customers needs. I have been to this location on multiple occasions and see that he tends to work alone, yet he still operates the whole entire business effectively and makes sure everyone's taken care of. I highly recommend this location.

Do yourself a favor and avoid this location for car rentals or anything related to your…read morereservation!!!! I was traveling to Southern California with a rental car from Hertz that I picked up at a different location in my hometown. Unfortunately, the vehicle we were given had a very strong cigarette smoke odor. When we initially inspected the car with the employee at the original location, the smell wasn't nearly as noticeable. However, once we turned the vehicle on and started driving for about 5-10 minutes, the cigarette odor became significantly stronger. It was so deeply embedded in the vehicle that we could smell it coming through the vents. We tried rolling down the windows and using car freshener, but nothing helped. Because of our travel plans, we weren't able to immediately return the vehicle. Once we arrived in Southern California, we went to this location hoping they could help us exchange the vehicle. Instead, the employee told us that he couldn't determine whether we had smoked in the vehicle or if the previous customer had, and that we would therefore be responsible for a smoking fee in addition to the vehicle exchange. He told us the fee would be $400. I explained that I was traveling with older family members who have health issues and were having a difficult time tolerating the cigarette smell. Unfortunately, there was very little empathy or willingness to help resolve the situation. We even asked him to come outside and assess the vehicle himself. He sat inside and acknowledged that there were "a lot of different smells in this car," yet we were still told we would be charged. The frustrating part is that we were the ones given a vehicle that already smelled strongly of cigarette smoke, and we were simply asking for help exchanging it. Here's what I learned after dealing with this location: 1. Call roadside assistance and explain that you were given a vehicle with a strong smoke odor that you cannot safely/comfortably drive. 2. They can connect you with the appropriate department, which can create a case number and help locate another vehicle of the same size. 3. Go to the location they direct you to and exchange the vehicle there. This was ultimately how we were able to resolve the situation. If you need to rent a vehicle in the area, I would personally recommend going to the John Wayne Airport location instead. We had a much better experience there, and they had more vehicle options available. The biggest issue for me wasn't even the fact that the original car smelled like smoke.. mistakes happen. It was the lack of empathy and willingness to help when we brought the problem to this location. I hope management addresses this because customers shouldn't have to fight this hard to resolve an issue with a vehicle they were given.

When using this location they are always nice it is a rather small spot. Most of the use I have had…read morewas with picking up a rental for different reasons.from getting vans to run students to games or just a larger truck than I own. It's a clean spot but sometimes they run a little behind on reservations and I have at one point been told that they sent my vehicle to a different location that I had to drive to pick up. Overall it's a good spot with good employees and they make it work.

If you're lucky, they seem helpful and accommodating. If you're unlucky then I guess oh well. I…read morereserved a sedan for pick up a confirmed date/time. I actually arrive around 15 minutes earlier than planned and was waiting in line. Alex, who Im assuming is the office manager, assisted a customer in front of me by giving her a replacement vehicle due her current rental having unsafe brakes. come to find out, the vehicle he gave out was the one I reserved leaving me with no options. Alex was super helpful though and was nice enough to offer me a sedan that had just been towed in. He let me know he was unsure as to why it had to be towed but was still ok offering it as a replacement renal to me. I declined since I'd have my kids in the car and didnt want to break down straight out of the lot or somewhere else worse. All in all thet seemed very unprofessional.

They don't know the meaning of customer service, I even spoke with the supposed manager on site,…read morehis name is Faisal but this person is the worst, remind me of been in Africa where they don't care about customers. I did a reservation for an EV vehicle, they claim they don't have it and they want to give me another car but for a different price. I don't know if this is a switch and bait tactics but the difference was $300 more. Horrible customer service, they need to re-train this people.

This is the worst place ever. Completely lied to me…read more Charged me extra even after I called to verify that they wouldn't. DON'T go here ever

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

Decided to rent a car from here and cancel my Hertz reservation after a horrible experience with…read moreHertz the week prior. It was like night and day. Shelby help me pick the perfect car for our girls trip to Yosemite. And Breezy was super nice and gave me credit towards my next rental for the extra gas I left in the tank. Excellent customer service! Will definitely be back! :)

Horrible!!! Left me on hold 13 minutes, then told me the pick up car from Simpson GMC was 5 mins…read moreaway. 30 minutes later, the pick up car showed up. Then waited from 4:05 to 5:20 for a car. The whole 'enterprise' ordeal was 2 hours +. And I forgot to mention from when I posted this originally fifteen hours ago, this elongated 'enterprise' initiated into a headache. (Physically) This place is mis-managed. I appreciate the reply from below. But in the end, having to deal with the dealership down the street and their mess... and then a rental car... which should be super easy... all I wanted was to get out of the enterprise building, and call Uber.

Reserved weeks prior called to reconfirm my reservation and just how they had stated the first time…read moreeverything was great. Got there really quick process, I was able to do some of the check-in through the app so it was really fast. The car was great, clean no problems easy return. My bill was exactly what they had quoted me. Definitely coming here again.

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

I've rented from this business several times and it's always been very easy and very pleasurable…read more Jose is great to work with . Very accommodating, friendly and polite. This place will always be my go-to for car rental.

I had an amazing experience with Metro car rental from start to finish…read more I drive by this place everyday and never needed a rental until I got into a car accident and I called to get pricing and it was better than other car rental agencies. I got there and got a Nissan Altima and was in and out within 10 minutes. It was the fastest I ever gotten a rental. I rented it for a week but ended up holding the vehicle for an additional 2 more additional weeks because I had no idea what is going on with my car accident. Jose made the process of extending the vehicle very easy thru text and helped me thru everything. I highly recommend this car rental place vs big franchises like enterprise, Thrifty etc. - lowest prices - lowest accidental fee hold - best customer service - local ( no need to drive to a airport to rent) This will be my go to for all future car rental needs. Jose and his staff care about their customers and it shows. Thank you Metro!

They never picked me up. Scheduled in advanced via online and called the same day to schedule a…read morepickup at a nearby store. Person on the phone confirmed the pickup time and location. Waited and waiting and no one showed up. Called the store again and they said they have zero records of a pickup and that I was suppose to pickup the car myself. Decided to call an Uber instead and saved a few hundred dollars.

I had a great experience renting from this Enterprise location in Garden Grove, CA. The staff were…read morefriendly and fast checkout. Henry and Cameron both going above and beyond. Thank you guys.