Thank you for the exceptional service I received following a recent accident. The entire…read moreexperience, while undoubtedly stressful, was made significantly more manageable thanks to the kindness and professionalism of Riley and Sean. Their dedication to customer service went above and beyond expectations. They were instrumental in assisting me with securing a suitable replacement vehicle, a process which I found remarkably smooth and efficient. In fact, I was so pleased with the service and the vehicle provided that I found myself reluctant to return it lol jk. The team's consistently positive and upbeat attitudes created a welcoming and supportive environment during a difficult time. I wholeheartedly recommend Enterprise off Euclid in Anaheim to anyone requiring rental services, particularly those facing unforeseen circumstances. Your team's professionalism and genuine care are truly commendable. Thank you Riley and Sean for your help and your fun conversations while having to come in and update paperwork.

Arturo arrived from Enterprise rental Anaheim on Wednesday afternoon to pick me up from Caliber…read moreCollision. At Enterprise I was helped out by Ryan who placed me into a rental that I could use while my vehicle was being repaired. So the following Wednesday morning, Hugo helped me out to close my rental agreement and when Arturo was available, Arturo drove me back to Caliber Collision to pick up my repaired vehicle. No matter which Enterprise location I'm at, the people working there are truly amazing and very helpful. Thank you Enterprise for your service and for the amazing people at your Anaheim location! So a Big Thank you to Arturo, Ryan, Jose and Hugo for your exceptional service!

Shout out to Sara. Being the only one working the desk when I got in, she was still able to get me…read moreon the road within minutes. Even with me walking into the office 2 minutes before closing, she greeted me with a smile and got me in my rental with professionalism and courtesy. She even recommended a coffee shop for the area I'm going to be at for the weekend. Thanks again Sara. You rock!

Horrifying experience!!! I waited and waited and waited! One…read moreemployee at the counter to handle a long line. Each customer takes quite a long time. They need more employees! ***ALSO*** beware! They are not in the digital age yet. ***They only take physical credit cards*** THEY DON'T HAVE APPLE PAY!!!!! I got stranded there and they were of no help... I asked " can I put the $300 (only $350 credit available ) on a credit card and pay the $85 rental fee in cash or with my debit card " NO No accommodation whatsoever and absolutely 0 concern.

Great experience! Hieu is friendly, kind, and straightforward. It was my first time renting a car…read morefor travel, and Hieu was the only person I interacted with for the entire pickup and return process. He patiently addressed my concerns and listened to my feedback. The only issue was a one-star deduction due to the unreasonable fee for adding an extra driver. I find it unfair to be charged for three days when I rented the car for only two.

we came here because they were the only one that had so vehicle available from the busy hoilday…read moretime. we rented a large truck. got there and I don't see any truck at all. only 3 vehicle left. the guy told me no truck is available but we have a small suv. I had to take it because we needed a car to travel to pick up our kids. he charge me the same price as large truck. I told him shouldn't it be cheaper because it's downgraded to a small vehicle? he said no. that guy didn't want to help he just wanted to get rid of all the customers that's waiting for vehicle. he didn't have a name tag so I don't remember his name. I talk to customer service 2 days after I return the vehicle. she told me I did get over charged from a downgraded vehicle. getting over 500 dollars refund back soon. Thank you Dolly for helping me. be careful with them over charging you guys. I'm gonna stick to enterprise

When using this location they are always nice it is a rather small spot. Most of the use I have had…read morewas with picking up a rental for different reasons.from getting vans to run students to games or just a larger truck than I own. It's a clean spot but sometimes they run a little behind on reservations and I have at one point been told that they sent my vehicle to a different location that I had to drive to pick up. Overall it's a good spot with good employees and they make it work.

This location tends to be busy, but Luis handles it with ease. He's fast, efficient, and friendly…read morewith everyone he helps. Even though the car we wanted wasn't available, he went out of his way to find another that worked perfectly for my family. His outstanding customer service made the experience smooth and stress-free. Thanks Luis!

I had a great experience here! I had to get a rental because I was involved in a car accident and…read morehad to pay out of pocket for my rental. It was very affordable, way better than ubering everywhere. I originally came here because I had a really bad experience at enterprise down the street & hertz was the next closest to me. Not only was their customer service better but so were their weekly rates. I had reserved the rental for only a week but had to request an additional week. I just had to call and they extended it for the same weekly rate which was great! FASIL (I hope I got his name right) was so helpful to me, he's worked there for a long time and had no issues getting my rental. He is friendly and very helpful! If I ever need a rental in the future, I will come back to Hertz Anaheim

This is the worst place ever. Completely lied to me…read more Charged me extra even after I called to verify that they wouldn't. DON'T go here ever

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

Horrible!!! Left me on hold 13 minutes, then told me the pick up car from Simpson GMC was 5 mins…read moreaway. 30 minutes later, the pick up car showed up. Then waited from 4:05 to 5:20 for a car. The whole 'enterprise' ordeal was 2 hours +. And I forgot to mention from when I posted this originally fifteen hours ago, this elongated 'enterprise' initiated into a headache. (Physically) This place is mis-managed. I appreciate the reply from below. But in the end, having to deal with the dealership down the street and their mess... and then a rental car... which should be super easy... all I wanted was to get out of the enterprise building, and call Uber.

George was great! We were able to drop off our car 10 minutes before they closed and they ordered…read moreus an uber to our auto shop! Very polite even though we were running late

Reserved weeks prior called to reconfirm my reservation and just how they had stated the first time…read moreeverything was great. Got there really quick process, I was able to do some of the check-in through the app so it was really fast. The car was great, clean no problems easy return. My bill was exactly what they had quoted me. Definitely coming here again.

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

I had an amazing experience with Metro car rental from start to finish…read more I drive by this place everyday and never needed a rental until I got into a car accident and I called to get pricing and it was better than other car rental agencies. I got there and got a Nissan Altima and was in and out within 10 minutes. It was the fastest I ever gotten a rental. I rented it for a week but ended up holding the vehicle for an additional 2 more additional weeks because I had no idea what is going on with my car accident. Jose made the process of extending the vehicle very easy thru text and helped me thru everything. I highly recommend this car rental place vs big franchises like enterprise, Thrifty etc. - lowest prices - lowest accidental fee hold - best customer service - local ( no need to drive to a airport to rent) This will be my go to for all future car rental needs. Jose and his staff care about their customers and it shows. Thank you Metro!

Rented a 2023 Corolla at the last minute. Jose was awesome to work with, very prompt communication…read moreand great customer service. The car was very reliable going to San Jose & San Francisco. Jose took Live Photos right before we drove off to make sure we were all on the same page with the dents and marks that were already there/ the current condition of the car. I loved the deposit was only $100... Enterprise wanted to charge me $300. Returned the car after hours on Sunday was a breeze. Would definitely do business again here!

On a Friday morning, when the mechanic informed me they probably wouldn't get to my vehicle that…read moreday, I decided I needed to rent a car. We've always had good luck with Enterprise Rentals. You can reserve online! Great! Reserved a small/mid-size SUV to pick-up at 1:00 that same day. Everything confirmed. When I arrived, I was disappointed that there were no vehicles available! Ummm! The why do I have a confirmed reservation? "Well, you made a last minute reservation and others had reserved before you". Yes, then why was I able to make a reservation for something you don't have? "You can stick around and see if anything gets turned back in, or we can call around, see if any other shops has an available vehicle." I didn't have time. I was dropped off by Uber, still had to go by mechanics to get necessary items from my vehicle, then drive to Fullerton for my scheduled shift at 2pm. They were very polite, but I was stumped. What to do!! An Angel entered (unfortunately, I did not get her name). She was apprised of the situation. She came over and asked if I would take a Chevy Malibu instead of the SUV. They'd, of course, discount the cost. YES! Please! Thank you! They did a quick wash, walked me through an inspection and handed me the keys. Quick stop at the mechanic and I made it to work with 5 minutes to spare!! I wasn't pleased I had a confirmation for a vehicle with no vehicle available. I should not have been able to make any reservation! However, it all worked out in the end, thanks to the Angel! The Malibu was a zippy little car, but was happy to get back in my van Monday afternoon! Returning the Malibu was quick and easy! I will recommend this branch and will return ... but I will probably call to confirm there is a vehicle available

They never picked me up. Scheduled in advanced via online and called the same day to schedule a…read morepickup at a nearby store. Person on the phone confirmed the pickup time and location. Waited and waiting and no one showed up. Called the store again and they said they have zero records of a pickup and that I was suppose to pickup the car myself. Decided to call an Uber instead and saved a few hundred dollars.