Dean'nah Marshall Buena Park…read more I have never good service at Hertz rental car ever I'm a presidential member. I have ghost status and I never walk in to a Hertz rental car and pick my car up. It's always a problem. The car is always dirty. The car is never ready is not what I want. I mean just experience every location I've ever has treating me bad. be like why are you spending your money with this company but I need a rental car I'm well I When I tell you, she's amazing she is what a company look for when they look for upper level management . They talk about customer service she is probably one of the best encounters I ever had in the service industry, not Hertz rental car. I didn't even go to her location. She helped me with something at another location. That's how amazing she is. They should be proud to have someone like that on your team. Can't wait to see her as a zone VPRVP she's amazing.

Horrible!!! Left me on hold 13 minutes, then told me the pick up car from Simpson GMC was 5 mins…read moreaway. 30 minutes later, the pick up car showed up. Then waited from 4:05 to 5:20 for a car. The whole 'enterprise' ordeal was 2 hours +. And I forgot to mention from when I posted this originally fifteen hours ago, this elongated 'enterprise' initiated into a headache. (Physically) This place is mis-managed. I appreciate the reply from below. But in the end, having to deal with the dealership down the street and their mess... and then a rental car... which should be super easy... all I wanted was to get out of the enterprise building, and call Uber.

Power rental is a scam. I was scammed by this company. The first man I spoke with said his name was…read moreAdam and the second man said his name was Larry Young. Larry Young is the one who scammed me and then lied and said the car would be delivered within an hour. When the hour passed I called back and the line was busy. I called and texted the other number, he texted back and said he would call me today. When he didn't, I called and the number was disconnected. This company is a scam.

Their renta car service is questionable. Came to their office only to find that their office is…read moreactually a real estate agency, and when we called them they said they don't have cars and car rental is "by appointment only".

Switched my return to this Cypress location from an LAX airport return…read more Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees.

Be careful because this place will charge u a fuel service charge even if u return the car with the…read moresame amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB.

Giovanni was super helpful and has amazing customer service! Giovanni helped us pick the perfect…read morecar suited for our family, his hospitality kept me from choosing another rental place. We really loved the car as well everything ran smoothly. I will definitely be coming back to this rental place when I come back to vacation! Thank you Giovanni !

Gio was very helpful and super friendly!! Will highly…read morerecommend this location and speaking to him. Coming from a stressful situation where we got denied a rental due to closing time (Avis budget in montebello) and being able to get a last minute rental with him was definitely a blessing in disguise. Came out happy and stress free and ready for our roadtrip !!

I had an excellent experience with Pacific Van Rental. I rented two Mercedes Sprinters last month…read moreand the vans were spotless, spacious, extremely comfortable, and easy to drive -- perfect for our event. What made it even better was their convenient drop-off and pickup service; they delivered the Sprinter right to our venue and picked it up afterward, making everything completely stress-free. Customer service with Murphy was great, he was very responsive, professional and friendly along with the staff. I highly recommend this company to anyone needing a reliable, high-quality Sprinter van rental.

I had family visiting from out of town, so we rented the MB Sprinter to accomodate our family of…read more10. Murphy made the rental process a breeze with excellent communication and prompt replies to inquiries. He even provided a carseat for my niece! The van was in immaculate condition, and to top things off, they offered the best rate. I would definitely use this business again for future van rental needs. Highly recommend!

Great customer service! Definitely will be coming back to this location! They were very nice and…read morehelpful

Thank you Rachel . For the amazing customer service . I…read moremade a mistake and ordered a small truck but needed a full size . Rachel informed me that there were no full size trucks on the lot BUT would call other locations and find me one . In Between handling other customers as they came in she located one in Cerritos . She instantly arranged for a very polite young man to drive me to Cerritos .. I arrived in Cerritos promptly and instantly was in a f150 .. perfect .. all happened within an hour !!! Amazing service !!! Highly recommend!

Despite all these bad reviews, I was recommended to this place by a family friend after a freak…read moreaccident I had and costed my car a week and a half getting fixed up. This is my very first time getting a rental car myself and since I am insanely tall, I can't drive a smaller vehicle. I was given a fairly new Honda CR-V. The car itself was great. The steering control was great and the mileage was very good as well. True, you may get better service if you are Korean, because Buena Park is filled with those type of businesses. However, my first experience here was great and the service was great as well. I will definitely come here again if I ever need a rental car in the near future. They probably got new owners lately, because I was really comfortable being here at this business and have no complaints at all.

We needed to rent a cargo van to move some equipment we drove to Family Rent a Car on Commonwealth…read morein Buena Park on Friday and reserved the van. We picked it up on Saturday returned the van on Monday morning very friendly staff, very accommodating. I really appreciated the service and will definitely use them again. Scott & Leean Craven

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

DO NOT RESERVE A CAR HERE!!!!!! I reserved a truck a week…read moreago . Called to confirm on Monday . Ubered here on Thursday and the condescending kid at the counter said no reservation . Refused to help , when I got frustrated he said "go to enterprise I won't help you " How can Hertz hire such incompetence in employees ! The rudeness of the punk man in the front .. refused to give his name but he is in his 20s heavy set and African American ..

I am leaving three separate reviews for my hertz experience…read more First, a nice gentleman picked me up from my Tesla fix auto place to pick up my rent a car here. He was efficient and friendly. When I arrived Frederick/Freddy was the only staff member working that Saturday morning and he already had four other costumers waiting. Someone told me it had been 50mins to one hour wait already. Freddy was manning the phones, the return vehicles and the vehicles being rented out with no help. It was absolutely insanity. Even though his manager later phoned that they would be sending help, it was pointless since he needed help now. No matter how stressful it got, he continued to service everyone with a smile and lots of apologies for the wait. I rented a model y and boy this thing was beat up. He once again apologized about the vehicle and since it was the only one, he didn't have an alternative. We did a walk around and he showed me all the issues and had me sign. I greatly appreciated his wonderful customer service despite of the chaos he endured all morning. I truly hope this hertz revamps their office so it's more hospitable and better staffed. The inside was very Jenky and run down. Freddy and the driver who picked me up 5 stars. The office and location 2-3 stars if that. Please treat your staff and customers better.